Connells Plymstock reviews

★★★★★ 1/5

Trustpilot

Avoid!!!!!!!!!!!

Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !

Amanda · 11 September 2023

★★★★★ 1/5

Trustpilot

For your sanity, safety, & financial security - STAY CLEAR!

For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!

Laura · 8 September 2023

★★★★★ 5/5

Google

The service I received from Connells was great from start to finish. I explained to Jas that I was nervous about if our property would sell in the market but she helped reassure us and made sure we were ok, every step of the way. Reuben conducted the open house on our property and was incredible at getting the house sold on the open day! They filled the open house and communicated before to check the viewings were still ok. Elena also helped greatly when helping with getting the property online and was so polite - a credit to connells. Highly recommend for a quick sale and polite, efficient and quality service.

Daryl · 26 July 2024

★★★★★ 5/5

Google

We were looking to downsize from our house & annexe to move locally into a smaller more manageable bungalow, as our family had now reduced in size through moving out, etc. We were introduced to Mary, from the Plymstock Branch of Connells, and she has been an absolute gem being very supportive and helpful throughout the whole experience. Our property was quickly valued, photographed and listed promptly without any hassle or fuss. Although our property was only on the market for a short time it received much interest with numerous visitations. However, unfortunately, our family circumstances changed drastically as our daughter was forced to move back in with us, so resulting in our downsizing plans to be put on hold. Because Connells offer a ‘no sale no fee’ facility, it was a huge relief to learn we were not faced with any unfortunate ‘penalties’ for cancelling our contract as early as we unexpectedly did. If anyone wants a no-hassle and worry-free estate agent, within the Plymstock area to deal with, then I highly recommend Mary and her colleagues at Connells at Plymstock. If/when our circumstances change we shall definitely be considering Connells to deal with the sale of our house once again. Thank you all at Connells Plymstock!

Gary · 27 July 2023

★★★★★ 5/5

Trustpilot

We were looking to rent and found a…

We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.

Dileep · 27 June 2023

★★★★★ 5/5

Trustpilot

Great team in Watford Office

Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!

Lee · 23 June 2023

★★★★★ 5/5

Trustpilot

James Edmondson from Connell attended…

James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.

Sam · 26 February 2026

★★★★★ 1/5

Trustpilot

Overall poor, bad communication and driven by viewings not sale

My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent

Mr · 26 April 2023

★★★★★ 5/5

Trustpilot

We (Lisa/Jon) are very pleased to say…

We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.

Jon · 1 March 2024

★★★★★ 5/5

Google

I was recently interested in a house in the plymtock area although I didn’t buy it in the end a estate agent called Reuben was superb at helping me through the process.

Finn · 28 April 2024

★★★★★ 1/5

Trustpilot

terrible estate not answering phone…

terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people

Jorawar · 25 July 2026

★★★★★ 1/5

Trustpilot

Awful to deal with

We were asked to quote them for some windows in the NG2 area of Nottingham, we agreed a price, I informed them that we needed a contract signing and a deposit paying, I was asked to send the paperwork to a totally different email address, it was a maintenance companies email, we then received a call from a finance company asking if they could buy the windows directly from our suppliers, this immediately rang alarm bells, so I informed them that we would no longer carry on with the work, we then received a 1-star review on here, awful to deal with, phone calls to my mobile at 9pm, constantly messaging on whattsapp, I genuinely believe that we have had a lucky escape.

Kerry · 25 July 2025

★★★★★ 5/5

Trustpilot

Had a survey conducted from James…

Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.

Jack · 31 March 2026

★★★★★ 5/5

Trustpilot

I used the in house mortgage advisor…

I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future

Darren · 19 December 2024

★★★★★ 1/5

Trustpilot

Very poor experience with Connells

Very poor experience with Connells. I was quoted a clear fee to find new tenants which was supposed to include references, Right to Rent checks and the tenancy agreement. Instead, I received a statement with lots of extra and duplicated charges.

Sanjay · 4 June 2026

★★★★★ 5/5

Trustpilot

Connells - sound, experienced, and full of vitality.

Would like to say that Connells helped me with the purchase of a leasehold property in 2019, and also for the sale of the same property in 2022. Always friendly, found the right buyer (taking their own considerations into account), and were highly responsive, informed and moved at the right times. Have no complaints, only praise. Would like to thank Emma Eldridge for her work in 2021 as she identified a sound purchaser for good reasons, and helped to make it happen for them on their timeframe, which is the most important thing of all.

Tom · 1 December 2022

★★★★★ 1/5

Trustpilot

Connells is a terrible agency that you should not work with

Connells is a terrible agency that only cares about you until the contract is signed. After being exemplary tenants for over 2 years, we have received zero support or flexibility. Despite the standard practice in the UK, they refused any 'rolling contract' options, forcing us into rigid fixed terms.

GK · 25 March 2026

★★★★★ 1/5

Trustpilot

Dysfunctional

Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.

Mr · 27 October 2022

★★★★★ 5/5

Google

We were initially undecided about putting our home on the market so Elizabeth offered to call round to answer our questions. She was very knowledgeable about the local area and the market in general. Her valuation was higher than we had anticipated and she gave us lots of advice about the marketing process. We were delighted with the number of viewings and accepted an offer at the full asking price a week after putting the house on the market. We cannot praise Elizabeth enough, she kept us informed all the way through the process and the rest of the team; Will, Asha and Elena were all excellent. I would have no hesitation in using Connells in Plymstock again.

Neil · 26 October 2022

★★★★★ 2/5

Trustpilot

Bad property management

I signed a change of management contract for a property already rented. Rent for the month had not been paid. Contract was signed around the 10th, and at the end of the month the arreas rent had not been pursued. I lost money on mortgage interest.

Maddy · 28 November 2024

★★★★★ 5/5

Trustpilot

Mortgage Advisor Thomas is Amazing at Connells Worcester

At Connells in Worcester branch they have an amazing mortgage advisor with lots of experience and can help you to work out what you need to do with the basics of reading payslips, knowing what your deposit will get you, and help you go through the mortgage process.

Customer · 28 March 2026

★★★★★ 1/5

Trustpilot

Needlessly Aggressive & Disgusting Breach of Data Protection Regulations

Recently sold a home with Connells - Fairford Leys. We'd used Connells before and wanted a specific agent in their town centre branch who we knew personally and had used before, but after enquiring were diverted to a marginally closer branch. That seemed a bit 'nit-picky', but whatever. Fast forward almost a year and we finally made it to completion, after a very drawn out and stressful process with lots of hiccups. In the sales-driven world of estate agents, we sensed that the long saga of our move frustrated them, but we weren't going to settle for a house with subsidence! We were encouraged to use their "Connells Home Conveyancing" service, which we took them up on because it meant a small refund of some fees later on and our buyer was already using the local solicitor we'd wanted. Big mistake! We also utilised their mortgage broker, who was very accommodating and competent, but for some strange reason saw fit disclose our private information to members of the public!? The outcome of which was that my wife ended up having to employ a solicitor to fight off her employer, who had found out we were moving as a result of this data breach and was pressuring her to quit (which would have ironically put the mortgage application in jeopardy). We still haven't decided where we're going to take it after the other thing that recently happened with Connells.The reason choosing Connells Home Conveyancing was a big mistake was because at completion they did two things wrong: 1. They overpaid stamp duty on our purchase to the tune of £2500 & 2. They also made accounting errors on the completion statement that resulted in Connells Estate Agent not being paid their sale fee in full. The stamp duty was paid at the old rate rather than the newly-announced one. But whilst this announcement came early on completion day, we didn't complete until the end of the day and so were eligible. This was widely available information in the public domain and I tried to call and email Connells Home Conveyancing to ensure we paid the correct sum, but they couldn't be bothered to look at it. Instead, they left me to chase HMRC for a refund via post (yes, that's their process) which could take weeks! I went in to Connells Estate Agent on completion day and they, incorrectly, advised me that we weren't eligible too. But the worst of it was that, because of their accounting error, the estate agent didn't get paid their full fee at completion. This resulted in the branch manager giving us just 24hrs to pay the balance or face debt collection! How quickly the mask fell off once all that was left was to settle the bill. Through no fault of our own and due to the incompetence of Connells Group, we are now out of pocket over £3500, plus the cost of the solicitor. We also find it funny how when they want money they're owed (because their own people messed up) it's 24hrs or bailiffs, but we are also due a refund of the photography fee for using Connells Home Conveyancing, we have to write to head office then wait 28 days for them to make a simple bank transfer. Of course, we paid in order to avoid the hassle and are now left flabbergasted at the rudeness, incompetence, privacy breaches and threats from Connells. A totally unnecessary sequence of events and a completely over-the-top response, no doubt driven by some meaningless sales deadline. We wouldn't recommend Connells or their partner services to anyone after this and looking at the other reviews on here it seems we're not alone. Avoid!

Tom · 30 September 2022

★★★★★ 5/5

Trustpilot

Sophie has been great

Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.

Abby · 17 September 2024

★★★★★ 1/5

Trustpilot

2 minutes ago

2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward

Mick · 28 July 2022