5/5
GoogleEmma was an absolute delight when she visited to value our house. She was super professional and was very warm and friendly. Although we have decided not to sell right now, we know who we will be using in the future. Thank you!
Trusted Agent profile · Plymouth
Bradleys Estate Agents Plymstock reviews in Plymouth
★★★★★
80 reviews across 2 platforms
8 The Broadway, Plymstock, Devon, PL9 7AU, Plymouth, PL9 7AU
Bradleys Estate Agents's office in Plymouth, at 8 The Broadway, is rated 4.3 out of 5 across 80 reviews on two platforms, including 61 Google reviews rated 5.0.
Reviews
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
Google5/5
Google"Exceptional Service from a Fantastic Team I had the pleasure of working with Emma, Heleney, Kerry and Laura on the sale of my property. From start to finish, they were professional, proactive, and incredibly supportive. Each of them played a part in making the process smooth and they secured a sale at the Full Asking price. Keeping me informed every step of the way and always making me feel like a priority. Their teamwork, communication, and commitment to achieving the best outcome for me were outstanding. I’m very grateful for all their efforts and wouldn’t hesitate to recommend them to anyone looking to sell their home. Thank you again, Emma, Heleney, Kerry and Laura, you were absolutely brilliant!"
5/5
GoogleI want to say a big thank you to Laura and her team for staying with me through this hectic but amazing journey. Your constant support got me through. Thank you so much once again.
5/5
GoogleExcellent service. Emma and her team were very professional, friendly and polite. Nothing was too much trouble. Would definitely recommend them and use them again if the occasion arose. Thank you very much. Gordon and Allison Davey.
5/5
GoogleThank you ladies for your respect and understanding with the Sale of my late Mum and Dad's bungalow.After hitting a few hurdles everything went smoothly in the end.
5/5
GoogleFantastic! From the very first enquiry call right through to the final call to say we had completed the sale, the journey was excellent! Professional, helpful and conscientious the team at Bradley’s provided great sales material, excellent viewings and regular communication throughout the course of the sale. I would highly recommend Bradley’s if you are looking for a very good agent to successfully sell and progress your property to completion.
5/5
GoogleThe team at the Bradley’s Plymstock branch were absolutely fantastic from the valuation and viewings through to completion! I can’t recommend them enough. In particular the branch manager Jade who personally undertook the house viewings and helped with negotiations on the sale of our house and the purchase of our new home! She was professional, friendly and amazing at her job! The team there communicated to us very well and always kept us updated on progress throughout the process. Thank you Jade and team!
5/5
GoogleWhat can I say, excellent service from start to finish. Although there were a few bumps along the road, Emma and the team went above and beyond to ensure we were kept fully up to date with everything and that everything ran as smooth as possible. The service that Emma and the team provided exceeded our expectations! Thank you!!
5/5
GoogleKerry has been amazing through our journey along with all the Plymstock Team who worked hard to help us find the perfect property to downsize to which is always a challenge!! We couldn’t be happier!!
5/5
GoogleHad a brilliant experience working with Bradley’s from the beginning to the end, they were so helpful every time we rang or emailed and they would go out of the way to get a resolution or answer for us! Matt in particular was amazing with my nagging and hassling and was really honest and clear with his communication. Obviously thank you everyone at Bradley’s MannaMead and Plymstock for all your help!!
1/5
TrustpilotNo human element here...
Saw a property to rent that looks ideal so clicked online to arrange a viewing. Took about 30 minutes to complete their registration as I had to open an Experian account to get my credit score - among other things! This was the first agency I had tried so assumed this was standard these days - it's not. The property I want to view does not allow children so while I currently have a 'child' as she is 17, she will be 18 in a couple of weeks - so by the time we move. Rang to get advice on how to complete the form and got an automated message redirecting me to fill in the online form! No space on the form to clarify any individual circumstances. Completed form and didn't hear back by weekend when I was hoping to view property. Sent email but understand it can take a day or 2 for a reply so found a customer services number - phoned hours before they shut and got automated message that operators were all busy and I could choose to hold. I held and just a minute later got a message that my call could not be taken and to call another time -no option to continue holding. The property I'm interested in was reduced in January and I thought initially this was due to lack of interest or something not obvious from the advertisement. I'm now inclined to believe it is due to noone being given the chance to view it! This is ridiculous. I have jumped through hoops to try and get a viewing, I am a reliable and honest tenant and have been in my existing rental nearly 7 years. I won't be renting through Bradleys now even if they do get back to me as I don't feel they are serving tenants or their landlords with this overly restrictive gatekeeping and do not trust that they would deal with any tenancy issues adequately in the future.
5/5
GoogleExcellent from the start to completion. Lovely staff all really friendly and helpful, would definitely recommend !
1/5
TrustpilotVery poor customer service.
I would have given a rating of zero if possible, but 1 star is way above what this company deserves. We used them as a letting agent for several years and our experience was of very poor customer service, usually just telling us what they thought we wanted to hear, when in reality they were not accurately reporting the condition of the property. The tenants were dirty and lazy, but none of this was reported in the periodic checks carried out by Bradley's. Even when there were problems with the state of the property, these were played down or even not reported to us. It took a visit in person by myself to see the poor condition and damage to our property, by which time eviction proceedings were under way. When the tenants eventually left, the check out report was carried out and not even dated, so there was no accurate proof of the condition of the property on this date. When asked about this, the staff became very defensive. This impacted on us, as the considerable damage and neglect to the property could not be fully claimed for, leaving us out of pocket. When trying to submit a claim to retain the deposit, Bradley's were of no help whatsoever, leaving us to do it all. Think very carefully before you use this company as a letting agent.
5/5
GoogleVery professional team, kind and well organised. I am happy with their services and support.
5/5
GoogleWe have just completed on a house move and Bradleys Plymstock office dealt with the house sale. I cannot praise the team enough. Every step of the process was handled in a timely, professional and thorough manner from the speedy listing of the property, finding a great buyer in just a couple of weeks through to progressing the sale through to a successful completion - thank you!
5/5
GoogleAfter having a bad experience with another agent I truly valued the care the ladies showed at Bradley’s Plymstock. Always helpful, genuine and honest. A true pleasure to deal with, highly recommend
5/5
GoogleBradleys Estate Agents were particularly helpful in maintaining open communication at every stage of our purchase. We found them to be detailed in their information and understanding at all times despite the busy implications of an increase in sales and managing the pandemic with reduced staff. I would say that Jade went the extra mile to assist in making for a smooth transaction in both her conscientious and professional approach. Thank you Bradleys.
5/5
GoogleI have had excellent service and advice from Emma and the team. Emma is fantastic to work with and has great knowledge and expertise. She is always available to answer any of my questions, I really can’t thank her enough!
5/5
GoogleWhat a lovely experience I have had dealing with all these ladies. It’s made a stressful experience so painless due to their attitude and professionalism. I couldn’t have asked for anymore out of these girls and they went above and beyond expectations! Couldn’t recommend this office enough to anyone to who is selling or buying/renting a home. Thankyou very much for what you have done! Plus it was refreshing to see such happy & positive people around!
1/5
TrustpilotNot impressed.
Not impressed. Tried to rent via rightmove so called them. The phone number is just an automated system that directs you to their website and therefore useless. Went to their website: you can't even request more information without entering loads of personal details into this. As part of this Bradleys require you to send through an Experian credit check and you can't progress without it, this means you have to create an account with Experian too or other credit check agency... and accept all their terms and conditions... Still, I ploughed on, completed a credit check and then go no response at all! Utter waste of my time. Went back through right move to contact them, i.e. seemingly the only way to message them. Got a response telling me to go to their website and fill in all my details again! Responsed to the email informing them that I had already done so and guess what? The email system is no-reply. Shameful, hence this review. I can only speak from personal experience, maybe they are great if you are a landlord or selling property but as soon to be both, I will not consider them for either purpose if this is how their tenants are treated.
1/5
TrustpilotWe are looking for a new home to rent
We are looking for a new home to rent, we were advised to try Bradleys Having contacted and registered with many estate agents in the south west of England we found all of them to be easy and straightforward to register with, but Oh My God when you get to Bradleys, you should dump them immediately. After a few minutes in to the registration form the information they require becomes beyond belief, they even want to know how much savings you have. That’s totally obnoxious and none of their business. We can understand that they require certain information but not this just to register for information on lettings (no other letting agency requests to have your private and personal information just to register or even getting info on properties to let in their portfolio ). BRADLEYS you are too big for your boots. And by the way you have the worst web site to navigate in the market. Pay someone to help or get a grown up to help you.
1/5
TrustpilotDon’t sign anything without getting advice
I would advise anyone to steer clear of Bradleys if you expect any level of service or communication. We have been on the market with them for 18 months with only a handful of viewings. I haven’t heard a word from them since April, The For Sale board blew down in February. I reported this but no one has ever been around to put it back up. I have now decided to remove our property from their marketing and have now been told they expect me to pay them £600. I presume part of their strategy is that even if they don’t manage a sale then at least will get £600. This seems a very risk free and lazy way of making money for what is supposed to be a Company working for their customers. I have checked with 4 other Agents out there and none of them operate this way. Do your research and don’t sign anything without checking elsewhere first.
5/5
GoogleBradley’s have been absolutely brilliant through every step of our house search! I really cannot recommend them highly enough! They have not ever been pushy, just super friendly l. Laura and her fellow colleagues have been so unbelievably helpful nothing is ever too much for them. they have also been so accommodating especially with arranging viewings to suit us!
1/5
TrustpilotUnfortunately their maintenance service…
Unfortunately their maintenance service for existing property doesn’t work ! No help or unavailable No service etc
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Bradleys Estate Agents Plymstock
How many reviews does Bradleys Estate Agents Plymstock have?
Bradleys Estate Agents's Plymouth office has 80 reviews across two platforms: 61 on Google, 19 on Trustpilot (across the whole business).
What is Bradleys Estate Agents Plymstock's rating?
Bradleys Estate Agents Plymstock is rated 4.3 out of 5 across all 80 reviews, and 5.0 out of 5 on Google from 61 reviews.
Where is Bradleys Estate Agents's Plymouth office?
Bradleys Estate Agents Plymstock, 8 The Broadway, Plymstock, Devon, PL9 7AU, Plymouth, PL9 7AU.
