5/5
GoogleHarry and Ian were both incredibly helpful at walking us through our first house purchase. Nothing was too much effort and they were always happy to answer any questions we had.
Trusted Agent profile · Plymouth
Bradleys Estate Agents Plympton reviews in Plymouth
★★★★★
84 reviews across 2 platforms
141 Ridgeway, Plympton, PL7 2HJ, Plymouth, PL7 2HJ
Bradleys Estate Agents's office in Plymouth, at 141 Ridgeway, is rated 4.1 out of 5 across 84 reviews on two platforms, including 65 Google reviews rated 4.7.
Reviews
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
Google1/5
TrustpilotNot impressed.
Not impressed. Tried to rent via rightmove so called them. The phone number is just an automated system that directs you to their website and therefore useless. Went to their website: you can't even request more information without entering loads of personal details into this. As part of this Bradleys require you to send through an Experian credit check and you can't progress without it, this means you have to create an account with Experian too or other credit check agency... and accept all their terms and conditions... Still, I ploughed on, completed a credit check and then go no response at all! Utter waste of my time. Went back through right move to contact them, i.e. seemingly the only way to message them. Got a response telling me to go to their website and fill in all my details again! Responsed to the email informing them that I had already done so and guess what? The email system is no-reply. Shameful, hence this review. I can only speak from personal experience, maybe they are great if you are a landlord or selling property but as soon to be both, I will not consider them for either purpose if this is how their tenants are treated.
1/5
TrustpilotWe are looking for a new home to rent
We are looking for a new home to rent, we were advised to try Bradleys Having contacted and registered with many estate agents in the south west of England we found all of them to be easy and straightforward to register with, but Oh My God when you get to Bradleys, you should dump them immediately. After a few minutes in to the registration form the information they require becomes beyond belief, they even want to know how much savings you have. That’s totally obnoxious and none of their business. We can understand that they require certain information but not this just to register for information on lettings (no other letting agency requests to have your private and personal information just to register or even getting info on properties to let in their portfolio ). BRADLEYS you are too big for your boots. And by the way you have the worst web site to navigate in the market. Pay someone to help or get a grown up to help you.
1/5
TrustpilotDon’t sign anything without getting advice
I would advise anyone to steer clear of Bradleys if you expect any level of service or communication. We have been on the market with them for 18 months with only a handful of viewings. I haven’t heard a word from them since April, The For Sale board blew down in February. I reported this but no one has ever been around to put it back up. I have now decided to remove our property from their marketing and have now been told they expect me to pay them £600. I presume part of their strategy is that even if they don’t manage a sale then at least will get £600. This seems a very risk free and lazy way of making money for what is supposed to be a Company working for their customers. I have checked with 4 other Agents out there and none of them operate this way. Do your research and don’t sign anything without checking elsewhere first.
5/5
GoogleHouse selling process was made super smooth by Bradleys, especially Sharon and Ruby who provided excellent updates and kept me informed about viewings and feedback. Bradleys helped to reduce stress levels and I wouldn't hesitate to use them again and recommend them to others.
1/5
TrustpilotUnfortunately their maintenance service…
Unfortunately their maintenance service for existing property doesn’t work ! No help or unavailable No service etc
5/5
GoogleWe recently bought our house through Bradleys and even the process took due Covid-19 longer than expected, all team we had experience with (Kathy and Harry) led by fantastic Ms Sharon Pollard were very helpful, friendly, approachable and professional. They gave us valuable advice and were very supportive when we needed. We definitely would recommend them to anyone.
5/5
Google"From start to finish all agents were very friendly, approachable and gave great advise. During the months of the sale Sharon and team were efficient in answering and handling any queries we had. Speedy responses and overall a great estate agent to have on purchasing our new home."
5/5
GoogleThe sale of my property was made easier by Sharon and her team. Her help was invaluable
2/5
TrustpilotThey won't answer any question…
They won't answer any question regarding a property if you don't feed first their database with your personal details. Clearly they don't care about privacy in an age when AI bots are all over data mining information.
1/5
GoogleThe company are throwing out an nhs nurse and her disabled son without actually doing anything. Like their jobs. Just keep concentrating on making the housing market worse for everyone. Thanks for making our lives hell.
Agent replied · 25 October 2024
Dear Mr White, we are sorry to hear this has happened, although we are not the owners of the property nor can dictate when an owner may need the property back for personal reasons, which looks to be the case in this instance. We do wish them all the best in finding a suitable new home, and helping wherever possible.
1/5
TrustpilotWorst customer service I have ever…
Worst customer service I have ever received. Made to feel like my thoughts and views were insignificant and I was stupid!! I have been in sales and senior management for 25years and have never experienced such a lack of customer care. I would never recommend anyone to use this company to sell their home, people deserve more than this company delivers.
1/5
GoogleRefused to pass our offer to the seller because we didn't view the house (we didn't view it because they wouldn't fit us in, despite us saying all along we were looking to put an offer). However the video, pictures, plans and google maps were enough for us to decide, so who are you to say we are not really interested? We were even willing to go over the asking price as we were very keen on the location. So a deservice to both us prospective buyers and to the sellers, who may not have had the best offer on that property.
5/5
TrustpilotI'm not good at using computers and…
I'm not good at using computers and sending emails etc. The staff at Bradleys are so helpful, anything I wasn't sure about, I would call them and they would give me advice. I can't fault there great service and friendly attitude. Thanks Bradleys.
5/5
GoogleI had dealings with Harry and, Ruby. Both were extremely helpful, responsive, understanding and efficient and lovely with it. A pleasure to deal with. Thank you."
1/5
TrustpilotWent into Taunton office a week ago for…
Went into Taunton office a week ago for a valuation on my apartment , was told I would get a phone call back later in the day , one week later still no phone call . It’s now going on with the agent next door , and guess what I won’t be buying off Bradley’s
5/5
GoogleWe have truly been looked after well by Harry at Bradleys Plympton having sold our house through this branch. A stressing time moving house but we were helped in a friendly and professional manner, kept up to date and assisted whenever needed. Thoroughly recommended. Thank you for everything. Mick and Lorraine
5/5
GoogleWe were buying a property, and even though Bradleys Plympton work for the person selling the property, they were so professional yet friendly and engaging. They were happy to answer any queries we had along the way. When it finally came to giving us the keys, they were presented in a gift box with lots of goodies and vouchers - a very lovely touch! Thank you to all the team members we met along the way!PositiveProfessionalism
5/5
GoogleWe were buying a property, and even though Bradleys Plympton work for the person selling the property, they were so professional yet friendly and engaging. They were happy to answer any queries we had along the way. When it finally came to giving us the keys, they were presented in a gift box with lots of goodies and vouchers - a very lovely touch! Thank you to all the team members we met along the way!
5/5
GoogleMy brothers and I were delighted with the level of service we received from the Bradleys team of Harry, Ruby and Sharon. They were an absolute pleasure to work with, efficient and very helpful. Without any hesitation, we would highly recommend appointing Bradleys to sell your property!
5/5
GoogleSharon and the team have been excellent. Right from the start they have understood and held our requirements at the forefront.
5/5
GoogleI found Sharon and all of the Staff to be very Friendly, Professional, and easy to deal with. I would have no hesitation in using Bradleys Plympton again.
5/5
GoogleVery friendly and efficient staff. Thank you for all your continuing help.
Agent replied · 25 October 2024
Thank you for your review, we truly appreciate it!
5/5
GoogleThe team at Bradley's Plympton are brilliant. No complaints whatsoever. Very professional, friendly and genuinely helpful. My husband and l can't thank them enough..
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