Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLast month, we relocated, and I just have to thank to Atwell Martin for their help. They really made everything easy and took a lot of the stress off our shoulders.
The team was super professional and quick to respond during the whole process. They were there for us at every step and were really committed to making sure everything went as planned. They were always available to answer our questions, and I truly appreciated their attention to detail and dedication to results. Special thanks to Jane, who was extra awesome in handling our request.
If you’re on the hunt for a trustworthy and efficient agency, I’d definitely recommend them
Yuri · 8 April 2026
★★★★★ 5/5
GoogleWe have had a really positive experience with Atwell Martin. At the start of the process they were really helpful in showing us different properties that fitted our criteria. There was never any ‘sales’ pressure and they really understood what we wanted. Once we had an offer accepted they were really efficient and we had a sales progresser called Debbie who was amazing. She was always available to trouble shoot any issues and had a great relationship with my sales estate agent and worked together with her. She was in regular contact with us and our solicitor and really pushed things through. We also had a really useful viewing post exchange with Kieron who explained all of the workings of the new home, and they have been in touch post completion to check how we are settling in. It’s such a shame ‘estate agents’ can have a bad reputation- we found Atwell Martin to be really attuned to our needs, really helpful, ethical, honest, professional and Debbie really managed to get everything aligned to complete in what is a very difficult market at the moment. I would not hesitate to recommend them.
Esther · 24 March 2024
★★★★★ 5/5
GoogleVery good and experienced staff, Richard is very helpful and responsive.
I have a excellent hands off experience letting my property through their management service.
Initial start up was painless. They dealt with certifications, found the tenants and informed utilities etc for me. They also provided me with accurate advice.
They provide great written reporting regularly and deal with maintenance and other issues promptly.
Overall they provide a very professional service and I would definitely recommend.
Geoff · 29 March 2024
★★★★★ 5/5
GoogleA very speedy and efficient service from the rental team . From my initial meeting, to marketing and subsequent successful letting, every step of the process has progressed easily and efficiently... all within 3 weeks!
All.members of the Team have been professional and friendly. A special thank you to Keiran and Hannah for their competence and attention to detail. A forst class service from Atwell Martin . I 100% recommend them.
Helen · 2 June 2024
★★★★★ 5/5
GoogleThe whole experience of purchasing through AM was exceptional. I wanted to relocate my mother from Hampshire to Plymouth. I discussed my requirements with Andrew and he was able to immediately identify appropriate properties. From placing an offer, through to completion has been managed well with good liason from Debbie. The property handover meeting with Sue was really appreciated and nothing seems too much trouble for the team.
Claire · 24 March 2024
★★★★★ 5/5
GoogleAtwell Martin have been brilliant throughout my whole sale process. I had 2 buyers pull out and the team secured new buyers in an amazingly quick timeframe, absolutely fantastic.
I had dealings with most of the team and all have been so helpful and gone over and above to help push things through. Special thanks to Kieron and Julie.
Edmund · 31 August 2024
★★★★★ 1/5
GoogleVery, very poor communication. I was shown a property that was available for rent. I was told I was the only viewing booked, and when I completed the application form, was told I was the only one to apply. I called the following day for an update, and they could not give me any update. I called the following day and was promised a call back - no call! I called again the following day - was promised a call back - no call. I emailed the following day - never got a response. I called again a few days later and guess what? No-one called me back! Communication was diabolical! It took 2 weeks for them to get back to me, by then I had found another property. I did get an apology to be fair, but no credible explanation! Only a request to see if I was still interested in the property?? Errr no thanks!
Tracey · 24 March 2024
Agent replied · 26 November 2023
Dear Tracey, i have read your review and understand your frustration. As I mentioned, our Landlord was taken into hospital and we were unable to contact them to confirm whether they would consider your Tenancy application. I can only apologise again to you for the delays this caused. Having spoken to you, I was glad you'd found alternative accommodation in Plymstock. My best wishes Andrew
★★★★★ 5/5
FacebookWe have been so impressed with the Atwell Martin team especially Luke who listened to our needs whilst out viewing another property which wasn't suited for us. This led to Luke finding us the most perfect house for us. We're not moved in just yet, but all is moving in the right direction. Great service from the team, cant recommend them enough. 😁
Mark · 12 April 2019
Agent replied · 26 July 2025
Thanks so much for this lovely review, we're so happy you've been pleased with the service, espeically Luke! Good luck with the move!
★★★★★ 1/5
GoogleEverything was 'looking good' at first, I assume that's how agencies work, but then when you say you're leaving, suddenly everything is a problem!
When we decided to move out, a friend of us moved in and they wanted to keep the furniture and the wall decorations. We asked the agency if that was a problem, and they said it's all fine.
After the inspection, we lost HALF of our deposit based on broken bulbs (lies, we changed them before leaving) and apparently removing wallpaper and painting. I say apparently because even though they charged us 160 pounds for that, I'm in touch with the new tenant and obviously they haven't done any painting.
We also unfroze the freezer to clean it throughout and they still said it wasn't cleant properly.
Oh, and a checkout fee of 65 pounds just because!
We had to agree on losing half of our deposit because after a month of calling them with no answer, tons of email with no answer all you want to do is move on and forget about it...
NOT recommended, they will try to rip you off when you leave.
Daniel · 24 March 2019
★★★★★ 5/5
GoogleReally friendly and knowledgeable staff, excellent selection of properties to rent in all the right spots, and always on hand to assist once you’ve moved in. Can’t fault them. Cheers.
Ross · 25 March 2026
★★★★★ 5/5
GoogleProfessional and personalised service that puts the client at the centre of everything. We felt at every step of the process we were well informed and listened too. Every visit to our home, whether that be for a valuation, for listing, or viewings, our home and family members were respected. Nothing was ever too much trouble. Using the app to keep updated with every stage was very useful. Plenty of reminders for appointments or viewings. The listing was well advertised, the photos fantastic quality and the 3D virtual tour was superb. Every viewing was accompanied, although we only needed a couple before sale! All of this for fees that are competitive with other agents we approached in our area. I am so pleased we made a good choice and went with Atwell Martin.
Rebecca · 2 July 2024
★★★★★ 5/5
GoogleI was able to leave all the concerns and work to the people at Atwell Martin, Plymouth, when I rented out my flat. The more I got into the letting period, the more I appreciated their depth of knowledge and service. Their pricing and accounting were very satisfactory too.
John · 21 August 2025
★★★★★ 5/5
GoogleStrong customer service skills. I am confident in their abilities to effectively manage my property both on the rental and sale side without any issues.
Neal · 25 March 2026
★★★★★ 5/5
GoogleWe first tried to sell the Property and Atwell found us plenty of people to view. Unfortunately, the agreed sale fell through at the last minute due to the Buyer not being able to raise a suitable Mortgage. However, the communication throughout was outstanding.
We then changed tact and decided to rent the property and Atwell took this in their stride and again found plenty of people to view and a rental was agreed within the week.
Atwell keep us up to date with everything on a frequent basis and always answer my emails in a timely fashion.
Chris · 24 March 2024
★★★★★ 5/5
GoogleExcellent service from everyone we've encountered at Atwell Martin, right from our purchase in Plymouth in 2021 to our sale in 2025! Thank you all for your help and professionalism
Anna · 24 December 2025
★★★★★ 1/5
GoogleStay well clear from them. I viewed a house, put my offer and seller agreed. Atwell Martin asked me to submit a copy of my agreement in principle and my passport. They also confirmed to me in writing that my offer had been accepted by the vendor. After a couple of days, they informed me that someone else viewed the property later and offered a higher price. I was upset but increased my offer. Today they informed me that although my offer was higher, the vendor accepted the other buyers offer. Totally unprofessional and unacceptable to let other buyers view a sold STC house and then selling the house based on favoritism. They said it is absolutely within their code of practice to keep advertising property until sale is completed. A total waste of time and headache.
Sharif · 24 March 2020
Agent replied · 25 May 2023
Thank you for your review - obviously I am disappointed with your review.
Unfortunately our vendors chose to sell their home to buyers who had viewed the property prior to you, and for lesser amount than you had offered because they wanted a family to own their home rather than it be rented out.
We did explain this to you and at some length.
I am sorry if this was not to your liking. However, I think the vendors made the correct decision for them.
★★★★★ 5/5
GoogleThe staff at Atwell Martin are extremely professional and I could not have been more thrilled to be renting my new flat through them here in Plymouth. Sean, my realtor was continuously assisting me throughout the process of moving in and answering any question straight away, regardless their importance :) I would highly recommend renting through Atwell Martin to anyone who wants the usually stressful process of relocating and logistics to run smoother, quicker and easier. Thanks for everything so far Sean and the rest of Atwell Martin :)
Sebastian · 24 March 2019
Agent replied · 25 May 2023
Thank you for your kind reply - gratefully received - thank you
★★★★★ 1/5
GoogleVery very poor communication. Well I say communication, never ever got back to us about enquiries despite several phone calls. Was left with the distinct impression that they couldn’t care less about us as the rental market was so buoyant at the moment. AWFUL!
6125rotax · 24 March 2024
Agent replied · 26 November 2023
Dear Sir/Madam
I have read your review but unfortunately I cant attribute a record to you at this stage. Perhaps you could contact me with your details in order that we can look into this matter for you. We would always look to respond as quickly as we can. I am sorry you felt this way. My best wishes Andrew
★★★★★ 5/5
GoogleThe Atwell Martin team have taken away all the stress of being a landlord. Any issues I have faced with maintenance, have been sorted quickly and the cost just comes out of the fees I receive from the tenant. In addition, those costs and rents received are all clearly stated each month in a very accountant friendly statement. To sum up, use Atwell Martin, no stress, property makes me money, happy landlord.
Mark · 28 March 2024
★★★★★ 5/5
GoogleThe team have been extremely supportive throughout the process and were on hand for any queries we had, response to email or phone call was always completed in a timely manner. They were always welcoming when we visited site, nothing was too much trouble, they made the whole buying process a whole load easier.
Kevin · 29 December 2024
★★★★★ 5/5
FacebookI came in a skeptic, but with the price point of $1,500, I made a profit of $19,350. The result has been the feedback from pros and customers have been amazing in terms of profits and customer service is one of the best departments I’ve ever dealt with and have referred 2 customers who are also very happy. This is a reputable bitcoin Investment Platform to invest in, You can contact Brenda to earn... Email:brendaelias150@gmail.comWhatsApp:+1 315 400 1991
Graybill · 7 July 2023
★★★★★ 5/5
GoogleWe have had a turbulent time selling in the current climate but Luke was exceptional at assisting our sale. Without Luke our sale would not have been possible. I can not thank the team enough and would highly recommend.PositiveResponsiveness, Quality, Professionalism
Layla · 25 October 2021
★★★★★ 5/5
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Omafuare · 27 November 2022
★★★★★ 5/5
GoogleWe have had a turbulent time selling in the current climate but Luke was exceptional at assisting our sale. Without Luke our sale would not have been possible. I can not thank the team enough and would highly recommend.
Layla · 24 March 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
