Trusted Agent profile · Petersfield
★★★★★
1,671 reviews across 1 platform
Exchange Buildings, High Street, Petersfield, GU32 3JU, GU32 3JU
Part of Cubitt and West, see every office.
Cubitt & West's office in Petersfield, at Exchange Buildings, is rated 4.7 out of 5 across 1,671 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Cubitt & West Petersfield hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Petersfield.
Every review we hold for the Petersfield office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience and service
Esme has been incredibly helpful during my property search. She is always professional, but also amiable, optimistic and enthusiastic when she calls to check on my progress, or offer suitable property matches. I am extremely grateful for all of her efforts. Thank you Esme!
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotThe team at the Southsea branch have…
The team at the Southsea branch have been extremely professional. The initial viewing with Dan was arranged quickly and efficiently and Samara dealt with all the administration in a thorough way and kept us informed every step of the way.Thank you I have been really impressed.
Good morning Mel,Thank-you for your kind words about the Southsea office of Cubitt & West and in particular Samara & Dan. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotCiaran I'm so very thankful for your…
Ciaran I'm so very thankful for your time.Ciaran was absolutely fantastic with us and sorting out our property. nothing was too much to ask, communication was excellent, very friendly and professional. Very happy with the care & service we received!I sincerely appreciate the assistance.Only i have to say about your repair cost is very hi price & also i'm still waiting for reply for my free management fees for 6 months since 27/10/2022.
5/5
TrustpilotGreat customer service
I really wanted to make a point of sharing the level of customer service that was provided by the two Toms. Tom Harlow and also Thomas. They have been nothing but helpful, supportive and informative. They have made the process easy, they call when they say they will and call back if they miss my call. Has been an absolute pleasure to deal with them. A1 customer service.
5/5
TrustpilotExcellent service and communication…
Excellent service and communication throughout our sale. We are trade customers and use Cubitt and West for selling various developments of ours. Julie in Southsea and Zoey in North End were both great!
Hi Alex,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how excellent the service and communication was throughout your process.Best wishes,Cubitt & West.
5/5
TrustpilotWe had a unusual property to sell in…
We had a unusual property to sell in unusual times.Throughout the sale process the whole team which included Jasmine,Jess,Heidi,Karen,Ebba and Angela were very attentive, gave good advice and did all they could to support the sale. We appreciate their efforts collectively and individually and would recommend them gladly. Thank you all it was much appreciated.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotExcellent all round service.
Samara was brilliant and got us over the asking price in our sale and helped us negotiate a price for our purchase. The photos were excellent and showed our house in the best possible light. The sale progression team were amazing and Julie made it all very simple.
Good afternoon Joe,Thank-you for your kind words about the Waterlooville team of Cubitt & West and in particular Samara & Julie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotSales progression
Following on from a very fast sales agreement on our property, which we’ve already reviewed, we moved onto the contract stage. Even though our buyer’s mortgage has already been agreed in principle, the final agreement proved very difficult to secure, mostly due to really tricky market conditions. The whole process took longer than we had hoped, but Julie Bramble, our designated sales progressor, did an absolutely top job on keeping the whole process moving and on smoothing out the inevitable wrinkles. To be honest, this sale could quite easily have fallen through without Julie’s input. We’ve completed today and we couldn’t be happier with the service received from C&W.
Hi Peter,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how Julie in particular has done a top job with keeping your process moving and smoothing out the challenges that arose.Best wishes,Cubitt & West.
5/5
TrustpilotFantastic service
We recently rent a house through cubbit and west southsea and they were fantastic to work with , very helpful and caring, prompt to aid whenever necessary and quick to respond.Special thanks to Dan for always being patient and helping to make everything go swiftly!
Good morning Mariana,Thank-you for your kind words about the Southsea office of Cubitt & West and in particular Dan - I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotAmazing service and a pleasure to deal with
Leonie and colleagues at the Redhill Branch went above and beyond what I would have expected from them to help my mother move under very difficult circumstances. They were always there with a cheerful voice and a resolution to the many problems we had. I would whole heartedly recommend them. Marvellous job. Thank you
Dear NicolaThank you for this wonderful review. It is my pleasure to pass on your kind compliments to Leonie and the rest of the team in Redhill, who will be delighted to read your kind words. We really appreciate you taking the time to leave a review and recommendation. Kind regardsBecky Jennings, Operations Director, Cubitt & West
5/5
TrustpilotCiaran Street has been absolutely…
Ciaran Street has been absolutely amazing in sorting everything out for my move. I haven’t even moved in yet but am honestly so impressed with the level of service he has provided. Even when there was an issue with the meter in the new property Ciaran done everything possible to sort this out and his communication was fantastic. It is hard to find such incredible customer service and he is the best I have ever dealt with.
5/5
TrustpilotDan was prompt
Dan was prompt, polite and helpful throughout the process of my viewing and enquiries.
Hello Connor,Thanks for leaving us such a lovely review, we really appreciate it. We'll be sure to pass this on to Dana and the team!All the best,Cubitt & West
5/5
TrustpilotGreat experience of selling with Cubitt and West
I recently sold my house and chose Cubitt and West to market it. The sales team was brilliant in putting the plan together and market it. I recieved offer on the first open day itself that I accepted. Post offer process was where Heather followed up with all parties and progressed the sale. Heather kept me informed all the time as well. I am glad I didn't go with self help model of selling via website as there is a lot of chading and follow ups required post offer acceptence that was done by Cubitt and West team.
5/5
TrustpilotA great professional and personal experience
Dan at Cubitt and west went above and beyond in helping me get tenants into a flat of mine in an incredibly tight timeframe.Regular updates and transparency made the whole process a lot easier, would highly recommend Dan for any services needed and will be in touch with Cubitt and West again for when I need another tenant.
5/5
TrustpilotFirst time buyers
Myself and my boyfriend are first time buyers and didn’t really know much about the process of buying a house . I can’t thank the girls enough, especially Amelia, Maddy and Louisa, who were always so friendly and caring when speaking to me . I never once felt like I was asking a silly question they always made me feel valued and relaxed. It was really nice to know they were routing for us as well. I would highly recommend them to anyone looking at buying or selling. I particularly really appreciated that they made me feel like a human and not just a number like I’ve experienced else where .Thanks so much for everythingBecky and Tom!
5/5
TrustpilotA great team involved on my house sale - 100% recommend!
Overall I found the whole process of my house sale with Cubitt and West a straight forward experience (thankfully) with great customer service from all people involved in the branch.I have to say, it was a very stressful process as I was also trying to purchase a new house to move on to, however none of the stress was as a result of anything from anyone at Cubitt and West and in fact they made it easier for me to understand the steps along the way of the process and tried their very best to chase up enquiries for me, to make things move faster.I cannot recommend the team enough (Julie Bramble, Mo Hussain and Zoey), all were very lovely people and very helpful and I would always consider using them again for a house sale (not that I am now planning to move again anytime soon!!) ;)
Hi Emma,Thank you for leaving a review! It's great to hear how straight forward you've found your house sale to be with our agents and how they took the time to help you understand the steps along the process and chase up enquiries for you.Best wishes,Cubitt & West.
5/5
TrustpilotHeidi and the team at Cubitt and West…
Heidi and the team at Cubitt and West Ashington are amazing. The sale wasn’t easy with two buyers pulling out, however the team sold it within a week each time. Third time lucky and we finally sold. Thank you all so much for your hard work.
Heidi prides herself on her customer service and I am delighted to hear that her experience was able to find you the perfect buyer.
1/5
TrustpilotAwful experience, never again
I would leave less than 1 star if I could.I have rented over 10 properties from a variety of estate agents and I have never had a worse experience than Cubitt & West. When we moved in, the property had not been cleaned since we had a viewing, with 3 dead wasps in the bathroom, dust everywhere. A 'builders clean' had not been carried out.We emailed our property manager a few weeks after moving in and instantly got passed on to his assistant property manager, we never heard from him again.There was an ongoing issue with the bins and bin collection at the start of the tenancy, but Cubitt & West provided no support in contacting the council to address this.The inventory checklist included the wrong meter serial numbers, which lead to an ongoing issue with the energy provider (wasting multiple needless hours on the phone).We had severe issues with our neighbours due to noise and Cubitt & West were unresponsive and unhelpful on the matter, essentially saying they couldn't do anything to help us and it was out of their hands. We provided several evidenced claims that our neighbour was breaching her contract, but we were not able to speak directly with the landlord and Cubitt & West refused us this access. We believe they were not raising the issue properly with the landlord and didn't stress the severity of the matter with the landlord. They provided no advice on how we could address the issue effectively. We spoke to a specialist solicitor for advice who said Cubitt & West failed in their duties to provide us with relevant and helpful advice and he was shocked to hear how they had been reacting to our issues. It was only after we contacted our neighbours estate agents that anything was addressed.
5/5
TrustpilotI would really recommend Julie Bramble…
I would really recommend Julie Bramble - she was dealing with the other end of our chain, however, was very helpful in keeping us updated with the progress throughout and always responding to me which is usually very rare. Thank you for taking the time to help us during a stressful period!
Good morning Leila,Thank-you for your kind words about Julie, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotI would like to personally thank Mark…
I would like to personally thank Mark Pelley who helped progress our case for all his very hard work, dedication, professionalism and endless patience getting a tricky lease resolved. If it had not been for his calm resolve and help, this sale would not have gone through. I cannot thank him enough.
Good morning,Thank-you for your kind words about our Sales Progressor Mark - I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
1/5
TrustpilotSwindlers. I used the Horley branch
I used the Horley branch. It was 8 months of hell. They set up my sale twice on a wing and a prayer, doomed to fail, causing unnecessary stress and financial loss, they withheld vital information from me until the point of no return on several occasions, breached all codes of practice, had no urgency to facilitate a smooth sale whatsoever, this was left to me. They have a very misleading set up. There is no redress for complaint because they refuse to take any responsibility. They do not belong to any proper governing body, only the Property Ombudsman which is a waste of time because they protect the agent, not the client. Don't go there, never again.
5/5
TrustpilotSuper efficient purchase with C&W
I recently bought a flat through Cubitt & West who made the process as efficient as possible. It can be a stressful time buying and selling but Karen, Angela and the team were always on hand and super quick with responses and chasing up solicitors. Excellent service and I would highly recommend.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotEfficient, helpful and friendly
All of the team in the Cranleigh office were efficient and hugely helpful - in particular Kerry-Ann. It also made an enormous difference having a designated Sale Coordinator in Lindy Cunningham, who was on top of the whole transaction from end to end and dealt with all solicitors and agents.
Dear SusieMany thanks for taking the time to leave a review for Kerry-Ann, Lindy and the team at the Cranleigh office. I was delighted to read about the excellent experience you had with them.Having a dedicated Sales Co-ordinator really helps each sale/purchase run as smoothly as possible and it really made the teams day when they read your kind comments. Kind regardsBecky JenningsOperations Director, Cubitt & West
5/5
TrustpilotQuick, Easy and Professional
This was by far one of the easiest tenancies I have had the pleasure of arranging for myself and my family. Everything went smoothly and was arranged super quick. Dan in particular was brilliant at keeping us informed every step of the way and we are very much looking forward to moving into our new home.
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Tell us what you need and we'll put you in touch. Cubitt & West Petersfield hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Petersfield.
