Trusted Agent profile · Peterborough
★★★★★
1,417 reviews across 2 platforms
7-9 Cowgate, Peterborough, PE1 1LR, PE1 1LR
William H Brown's office in Peterborough, at 7-9 Cowgate, is rated 2.5 out of 5 across 1,417 reviews on two platforms, including 244 Google reviews rated 4.2.
Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
5/5
GoogleUpon recommendation, myself and my partner recently used Danny to help us with our mortgage when buying our first house. We were genuinely taken back by how clearly he explained things which was needed being first time buyers and how he managed to take all the stress away from us and deal with everything on our behalf. We had our mortgage offer issued within 7 days and are now proud home owners. We could not recommend Danny enough!!
2/5
TrustpilotDon't Even Bother
Current tenant in a property managed by William H Brown. Landlord is what you would call rogue and flat out refuses to carry out basic maintenance tasks as well as essential electrical safety items. This agency are not interested in helping in the matter. Rather they are happy to collect your money via the rent paid and allow bad practices to carry on. If you're a rental prospect or even a potential buyer, steer well clear as they are only interested in your wallet rather than your standard of living.
1/5
TrustpilotTotally disgusted with William h brown…
Totally disgusted with William h brown currently renting through the mildenhall branch and I need to move out by oct as my landlady is moving out, they have been no help phone or email about properties no help at all say they’ll phone me back never do I feel it’s because I’m a single parent and they think I can’t afford anything so wake up browns us single parents are doing ok. Never did I think I’d be descriminated against being a single parent !!!!
1/5
TrustpilotPromise the skies, deliver what exactly?
When I heard the sales pitch about how they can afford to offer no sale no fee because they're a huge agent and can afford to take the losses, I should have considered whether this also meant they were lazy and lacked any hunger for sales. Seems they're main selling strategy is to argue for the lowest selling price, only to come back in 2 weeks and try to push an even lower sales price, so ultimately it is the vendor who 'takes the losses'. 26 August 2024 - the lacklustre service rolls on. Complete failure to vet viewers leading to time wasting and sheer frustration. Avoid!
1/5
GoogleDon’t answer the phones, called about 30 times in total answered about 3 times. When got through they said they’ll call me back but never do. Called 7 times in one day to confirm viewing, turned up to the viewing then they finally answered and said they had cancelled it but didn’t bother to let us know.
Thank you Finley Howard for making us aware of your experience, please do contact us via complianceresidential@sequencehome.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI would leave no stars if I could
I would leave no stars if I could. No communication. Was recommended modern auction method, hopeless, price plummeted and eventually we found out from the buyers a member of staff recommended a low bid. Very poor or no service at all.
1/5
TrustpilotNot for the Inexperienced
This company provided extremely poor service, they have been found by the property ombudsman to be negligent in their duties. They failed to get previous landlord or any personal references for the tenant they provided on their 'tenant find service' . They failed to do the start of term inventory in a timely manor. They used an external company to do the credit checks who managed not to find the tenants CCJ's that they already had. If you use this firm be advised you will need to supervise them at Every step and check every step of their work. Not for the inexperienced. And they will charge you for the privilege of being incompetent.
1/5
TrustpilotBunch of illiterate clowns - don't waste your time!
Staff apparently not able to read or write or dislexic! I asked for a an email to confirm the date of my valuation - didn't receive one because the illiterate on the other end of the phone seemed incapable of writing the address down, despite me repeating it several times! He then proceeded to talk over me to blank my response, causing me to raise my voice in order to be heard - still haven't had a response from them!
1/5
TrustpilotBrown by name, brown by nature
I was interested in viewing a house marketed by William H Brown, but because the listing contained no information at all about services or council tax, I emailed the branch a list of questions. This was ignored.Several days later, to follow up, I 'phoned to ask the same questions. I was told that someone would call me back within the hour. No one did.I 'phoned again after three hours, was given the same story, and the same result. No one at WHB could be bothered in the slightest. Business must be good.I gave up and went somewhere else.
1/5
GoogleEdited: Never been treated with such a lack of human decency. Absolutely do not recommend. My flat flooded (no-ones fault), and I ended up homeless for a week because they refused to assist in any way. They arent obliged to (check your contracts folks!) but the complete and utter lack of sympathy or kind nature of any sort just astounded me. In my opinion, if you pay rent every month, you're paying to have a roof over your head.. so if that roof disappears.. they should help you get a new one. Not completely dismiss you because its not their legal responsibility. Contract got terminated and they agreed to refund me the pre-paid rent.... 11 months later and I'm still chasing them for it. Absolute disgrace of a company.
Hello, thank you for taking the time to provide feedback for our team. These reviews are essential for us to further improve our customer service and to ensure we provide the best possible work for every customer. We are very pleased you found a member of our team to be pleasant and if there are any other services you require from our team then we will be more than happy to help. I will pass on your concerns for the branch manager to review.
1/5
TrustpilotThis is an appalling estate agents…
This is an appalling estate agents company who do nothing but constantly harass you everyday to get you set up in absolute dubbed properties to rent from my experience, plus their attitude is very pushy and rude too as they fail to always reply to your messages or needs so stear clear of this organisation - DON'T CHOOSE THEM!!! May I also add that cause of their blackmailing to get me into a property that had a history of mould on one side of the back to back property, it has increased my asthma condition which they were asked about before but no honest answer was given so thank you tripe heads for your lack of care towards health
1/5
TrustpilotIf I could give minus stars I would. They are criminals.
Our experience with William H Brown has been absolutely horrific from start to finish. This is genuinely the worst letting experience we have ever had, and the level of negligence, dishonesty, and disregard for tenants’ wellbeing has been unbelievable.
1/5
TrustpilotAbsolutely terrible
Absolutely terrible. We agreed to the purchase of a flat, but after four months, our solicitors informed us that the seller didn’t even have a copy of the lease. This oversight by William H. Brown wasted our money and time , as they didn’t check the details before listing the property.As a goodwill gesture, they showed us another flat before it went on the market. We made an offer via email, it was accepted, and we were told we could proceed if we completed the survey within a week. We did the survey, secured a mortgage offer, and then found out that a neighbour put an higher offer, and the sellers decided to go with that, even though they had signed a contract with William H Brown. We had no rejection of offer or correspondence whatsoever .They wasted our time and money and unprofessional behavior with constant blame-shifting. I do not recommend William H. Brown at all. Please read all the reviews or speak to ex buyers you will be amazed before considering them .
1/5
TrustpilotAVOID AVOID AVOID
A dreadful experience. Lots of promising words at the start but once you’re signed up nothing, no contact all. As an example, they promised to send round a professional photographer but took a few photos on their phone for “office use”. Next thing I know those crappy phone photos are online. When selling a house, the first month is when you get the most interest and I lost out on that due to W H Brown lack of enthusiasm and engagement. I will never use them again.
1/5
TrustpilotIf I could give 0 I would
If I could give 0 I would, from the start it was bad, booked a valuation in for the Thursday, on the Tuesday got an email to say my valuation slot had been cancelled so rang the number on the email to rebook, got through to one branch to be told that branch doesn't deal with my area and they gave me the branch that does, so tried ringing them after numerous attempts and unable to get through I emailed back to that email address to say the issues I was having. Someone finally rang me back, the girl on the phone explained it was a head office mess up to why I had been booked in with the wrong valuation person, ironically the girl said she felt like she had spoke to me before (this is where the irony sets in, it wasn't head office that booked my original valuation in, it was in fact her! So first lie from william h brown), so booked in with their valuation guy to come on the Saturday.Anyways Saturday comes, he's all prepared with information on my house and the area etc... however, much of the information he provided was either known lies or half truths, he asked what other estate agents had valued the property at and then added 5k to their valuations. At the end of everything he said so shall we sign you up then, when I said ill have to think about it, he then turned to my partner (baring in mind this was already made clear the house was mine) and asked what he thought (did not like this, felt like undermining was apparent in his approach). He then said about booking us in for the Tuesday after to get us signed up.After he left, upon a little thinking decided to go with another estate agent so rang up william h brown and cancelled the Tuesday appointment, gave the reasons why and thought that would be the end of it, but no 10 minutes late the valuator rings up to find out for himself why I had decided to go somewhere else so after that phone call thought that would be it, how wrong could I be, over a week and a half later now just had my 5th call from william h brown and when I said in this last call about sick to the back teeth of them ringing me and it always being off different numbers she said they don't all share the same system so doesn't know who's called and when, I do not believe this, I believe the harassing people into signing is their technique.So word of advice, do not even get a valuation from this company..... avoid like the plague!!!
1/5
TrustpilotAwful overall..
Awful overall... super friendly service to start with and had it tenanted quickly but that's where the good stuff ends and the nightmare begins... the tenants were not "ideal tenants" as they had said, of course they did not let you have much information about who they are prior to agreeing to take them on. You have no choice in who you take on essentially. Wouldn't be surprised if they promised the tenants something you had not agreed to and blamed the landlord for not delivering.Oh, in addition they have expensive hidden fees so if you think you are getting a good deal you are not. They as any others hide behind their well drafted terms of business, of course they lure you in on other terms but this is just verbally mentioned to you.Good agents are hard to find unfortunately.
5/5
Trustpilotgreat
I couldn't have chosen a better estate agent than William H Brown in Barking,London.
5/5
GoogleVery professional and polite staff . I received every necessary call till I had my desired home. Stacey is polite and so exceptional. I highly recommend this agency as I had a very good experience .
Hi, thank you so much for the 5* review of our Peterborough branch! It's great to hear that the team have been helpful, friendly & efficient! We wish you all the best for the rest of your sale.
5/5
GoogleWe were visited by Sammy Linsey of William H Brown and we were very impressed with his knowledge of the company and his professional manner. He made us quite at ease and was very informative regarding the questions asked by us. We were happy with the fees and the service that they offered. We would thoroughly recommend them.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can honestly say that without the fantastic help from Beth and Tracy I would still be trying to figure out what is going on, I cannot thank them enough, two lovely, very knowledgeable young ladies. Highly recommend William H Brown if you are buying or selling a property. Excellent.
5/5
TrustpilotThe best estate agent in town!!
We cannot praise and thank Ben and his team enough for the true support and caring attentive service. We had a extremely stressful time during the sale of our house due to short comings by some of the solicitors in the chain. Ben was on hand to guide us and give us a truly wonderful end result!! We would recommend Ben and his team to any prospective sellers or buyers!Paul and Susan Stenhouse
5/5
GoogleStacey was a pleasure to deal with throughout the lettings process. She was always helpful, extremely polite and professional and kept me informed at every stage. Would highly recommend her.
Hi, thank you so much for taking the time to provide our team with a 5-star review. We are so happy to hear Stacey and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
1/5
TrustpilotAvoid Stevenage branch at all costs
Started out overly friendly couldn’t do enough to get things moving then once they got my payment, everything stoped lack of communication constantly having to chase false promises constant delays -just a heads up they take payment before they do the work not after so I lost money for a mortgage I never got from Deniz in the Stevneage branch. I’ve used William h brown before (not this branch) with no problems but this experience with Deniz and the Stevenage teams was truly shocking. Avoid at all costs! When actual work was involved the team were rude and unhelpful making the process even more stressful.
5/5
GoogleAfter being let down by a different letting agency it was such a positive experience with William H Brown. The whole team was very helpful and especially Olivia was always there for me if I needed anything. She was the reason I got the rental property and I will be for ever grateful!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Peterborough office has 1,417 reviews across two platforms: 244 on Google, 1,173 on Trustpilot (across the whole business).
William H Brown Peterborough is rated 2.5 out of 5 across all 1,417 reviews, and 4.2 out of 5 on Google from 244 reviews.
William H Brown Peterborough, 7-9 Cowgate, Peterborough, PE1 1LR, PE1 1LR.
