1/5
TrustpilotSly and underhanded
Twice, offers accepted, mortgage in place and solicitors instructed. Seller pulls out, gazumped. Should try a lockout agreement in future, wasted two months of time and money with these jokers.
Trusted Agent profile · Peterborough
William H Brown Peterborough reviews
★★★★★
1,479 reviews across 2 platforms
7-9 Cowgate, Peterborough, PE1 1LR, PE1 1LR
William H Brown's office in Peterborough, at 7-9 Cowgate, is rated 2.5 out of 5 across 1,479 reviews on two platforms, including 293 Google reviews rated 4.3.
Reviews
Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleThe service I received from Danny the mortgage advisor at the Peterborough office was exceptional throughout. He went out of his way to get me the best deal on my Mortgage and guided me through the whole process with ease. 10/10
1/5
TrustpilotSEVERELY DISHONEST COMPANY
SEVERELY DISHONEST COMPANY. PREDATORY PRACTICES AROUND STEALING HOLDING DEPOSITS DESPITE ENTERING INTO HONEST AGREEMENTS. AVOID AT ALL COSTS!!!!!!!!!!
5/5
GoogleGreat moving experience with William H Brown in Peterborough. Excellent service by Paulina, Rockina, and the rest of the staff! Plus I got to rent the best house in Peterborough through them!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotBury st Edmunds
Avoid at all costs, communication is terrible, never get back to you, always make some excuse as to why they have not replied to emails, wrongly advise on mortgages, one of the worst I have dealt with!!
5/5
GooglePopped in after looking at a few properties in the window. Spoke to a very lovely lady called rockina. Gave me and my fiancée some lovely advice. Top class service
5/5
GoogleA good friendly service and treated very well by Rockina Wright who was very helpful in helping me choose a property
5/5
GooglePerfect service, on point communication and very professional. Liveta
1/5
TrustpilotWe decided we no longer wanted to use…
We decided we no longer wanted to use them as estate agents, was told over the phone we would receive a full refund. Then a week later emailed us to say they had changed their mind and we would get nothing!!Disgusting
5/5
GoogleWe have used WH Brown for many years to manage our rental property and found them very efficient. Rockina, in particular, is very competent and organised. Thank you!PositiveResponsiveness, Professionalism
1/5
TrustpilotWorst agency ever
Don't do their job at all. Ignore email don't answer. Have problem with leacking wather from bathroom to kitchen for 4 months.
5/5
GoogleI have used WHB for over 10 years to find tenants and manage all the work that goes with this including inventories etc and they always provide a first class service. I would never go anywhere else.
5/5
TrustpilotProfessional and Friendly
I found William H Brown to be extremely helpful and a breeze to use.I made enquires with Stacey Pearson and she was professional & friendly. I would recommend using them again to anyone
5/5
TrustpilotRyan Crawt keep up the good work
Ryan at the Cowgate branch was very helpfuland listened to what we were looking for in a property. Not the usual rush rush situation you find yourself in with estate agents.
1/5
TrustpilotAbsolutely dreadful avoid at all costs
Absolutely dreadful avoid at all costsDreadful company only interested in getting your money used for letting property, hidden extras that they forget to mention. Never return phone calls. Run by inexperienced school kids with no knowledge of the real world
1/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Thank you for bringing this to our attention. If you could email us at complianceresidential@sequencehome.co.uk with more information we’d be glad to investigate further.
5/5
TrustpilotExcellent service cannot fault them
Excellent service cannot fault themThey sold our property within days and all completed in just under 12 weeksThe communication was second to none in fact we were kept updated by them more than our solicitor and probate executorHighly recommended
1/5
TrustpilotDo not rent with this company
William H Brown require landlords to give six months notice to terminate the management contract. Completely unacceptable. Not very good at replying to emails or returning calls.
5/5
TrustpilotImogen
Imogen, Jo and the rest of the letting team are very well organised, helpful nothing is too much trouble for them and give good advice. Ten out of tenThanks for your hard work
1/5
TrustpilotRead the reviews below and be …
Read the reviews below and be warned...truly awful outfit, If the dream house you want is with them I wish you luck, but whatever you do NEVER use their in house conveyancing firm, Fosters....You may never get your house,
1/5
TrustpilotUseless in every way
Useless in every way. Poor communication, misinformation, false promises, antagonising and losing our potential buyers, dragging their feet with documentation. Absolutely nothing to recommend them whatsoever. Would give them 5 minus stars if it were possible
5/5
GoogleWe highly recommend them from a landlord's point of view. Very good communication and acting proactively on behalf of us in order to find suitable tenants. Good level of services and we will definitely use them again.
5/5
TrustpilotVery good follow up to issues I have…
Very good follow up to issues I have with my buy to let property. Pleasant and professional staff a pleasure to deal with. Stephen Voyce
5/5
TrustpilotThe Agents are so polite and help
The Agents are so polite and helpful. They take their time to answer questions and show you around the property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
