4/5
The service was good and helpful throughout. We were charmed by the gift we got when we came in for the keys handover.
Agent replied · 26 August 2024
Thank you Zindonda, we hope you enjoy your new home. Regards Pennell & Partners

Trusted Agent profile · Peterborough
★★★★★
212 reviews across 1 platform
Stuart House, St Johns Street, Peterborough, PE1 5DD
Pennell and Partners's office in Peterborough, at Stuart House, is rated 4.7 out of 5 across 212 reviews on 1 platform, including 212 Google reviews rated 4.7.
Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
4/5
The service was good and helpful throughout. We were charmed by the gift we got when we came in for the keys handover.
Thank you Zindonda, we hope you enjoy your new home. Regards Pennell & Partners
5/5
We had a fantastic service with Pennell & Partners from viewing the property, to submitting all info. Fast and very professional. Highly recommend.
Good morning Donna, much appreciated - enjoy, it’s a lovely house. Regards Tim and the team.
5/5
Excellent service and well appreciated quick response. correspondences are Top notch and goal oriented. we recommend Pennell & Partners any day any time.
Hi Levi, we hope the move goes well for you and you settle into your new home; and thanks for your kind words Regards Pennell & Partners
5/5
We where first time buyers a family of 3 and Peterlane where brilliant in making sure they searched and surpported us in finding the right and perfect property for us they succeeded they also kept us up to date through out the whole process making our experience with them truly brilliant and easy with no stress keeping in constant contact while helping us with our qeustions. Would highly recommend to any one such a brilliant estate agents and friendly team.
5/5
Very happy with Pennells's Service. I would thoroughly recommend them.
Good afternoon Gillian, it was a pleasure to sell the house for you, and thank you for your kind comments, it's appreciated. Regards, Pennell & Partners.
5/5
I had a fantastic experience as a new tenant with this agency. Sharon’s communication has been brilliant from my initial viewing through to moving in. If only more letting agents were like this!
Good morning Charlie, thank you for such a wonderful review. We hope you enjoy your new home. Regards Tim.
5/5
Really excellent work Sharon morton is a legend she is very help and kind towards customer service Really thank you mam
Good morning Abhinav, yes Sharon is a “legend” - thank you. Regards Pennell & Partners
1/5
If I could I would give 0 starts. Me and my partner contacted the Peterborough office to arrange a viewing and twice someone took our details and never called us back. The next time we called we were promised to receive an email with additional details of the property and their fees. No contact again. After another phone call from ourselves they advised that this property is no longer available as someone else just agreed the letting terms... very unprofessional as we have contacted them before they signed the contract with the other party. What a waste of time this agency is .... they should keep their listings up to date when let is agreed and advise customers in advance. Anyway we have another 2 veiwings with an agency that actually cares for its customers....
5/5
Great service from Leanne and Tim. Only 3 weeks between viewing and move in. Super speedy turnaround, very accomodating of requests for further viewings, decorating etc. Extremely responsive and pleasant to deal with making for a hassle-free move!PositiveResponsiveness, Professionalism
Good morning Iain, we hope you enjoy your new home and thank you for your kind words, Regards Leanne, Tim and all of us at Pennell & Partners.
5/5
Highly rated! We rented a house through Pennell and Partners and can't fault the experience from start to finish. Very professional, efficient and friendly service from the viewing to signing the agreement and general on going maintenance queries.PositiveResponsiveness, Professionalism
Hi Dan, we are sorry to see you go. Good luck in your new house. Regards Tim
5/5
Tim's been looking after my properties for over a decade now. Quick to relay any problems that need fixing and just as quick to get them fixed!. More importantly, the tenants seem happy as they don't change very often!!PositiveResponsiveness, Quality, Professionalism
Hi Steve, you forgot to mention the house in Werrington we sold for you as well 😬- thanks for the review - much appreciated, Tim …
5/5
We recently move in a flat managed by Pennell & Partners. The move in process was smooth and they did take care of the early move-in request as well.
Good morning Santosh, thank you for sharing your thoughts, we will get the last remaining minor snags sorted for you very soon. Regards Tim
5/5
Both professional and approachable, Tim and Sharon will see your needs met quickly. They made an awkward move for me a smooth experience all round. Can't recommend enough :)
Good morning Mike, thank you for sharing your thoughts, you have a lovely new home - we hope you enjoy living there. Regards Sharon & Tim
5/5
Always ready to listen and accommodate your needs! I also appreciate the team for the awesome gift.
Good afternoon Ifedayo, thank you for the great review, we hope you enjoy your new home and the moving in box of treats. Regards Pennell & Partners
5/5
Overall experience was very good. New tenants found in relatively short timescale and good rental price achieved.
Thanks Steve, much appreciated.
5/5
Been using Pennell and Partners for our home moves and lettings for over 10 years. The service has been consistently good and they’ve provided some great guidance with our lettings over the years. Very happy customers, thanks guys!PositiveProfessionalism, Value
Good afternoon Ian & Terina, I hope we speak again soon if you are moving home again. Tim
1/5
Wish I could put zero star over here. They are terrible, very unfriendly and proper ripp off. Told me to cancel standing order as found a new tenant for the property and when the time come to give me my deposit back, they said you still have to pay another month rent and found other excuses of cleaning etc and didn’t give me a penny back. I have made a complaint to regulated bodies. BEWARE
5/5
It's really cooperative agency . Sheron helped cooperated a lot while the whole procedure to get a new home. I am really happy with their service.
Hi Sumaiya, thank you for your kind words - we hope you enjoy your new home. Regards, Sharon
5/5
Great little team to work with. Although lockdown got in the way of selling my house, nothing was too much bother for them. Would recommend them before any of the big High St names.PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon Tim, having sold two houses for you in recent years we are sorry to see you leave Peterborough - good luck in the next chapter. Thank you for your kind words. Regards Tim
5/5
Tim and Sharron and pennal and co were brilliant they handled the rental of my new flat very professionally and very smooth highly recommend
Good afternoon Melville, you are a man of few words ! Thank you for the review 😀 Regards Sharon …
5/5
Clear communication all the way, replied fast and provided a welcome gift☺️
Good morning Line, thank you 🙏 Regards Tim …
5/5
Lovely staff, always helpful.
Much appreciated Emma 😀 …
5/5
Competitively priced and good value for money. We are happy with Pennell and partners proactive, pragmatic and fair approach between landlord and tenant. We have consistently found their advice to be sound and realistic.
Thank you Laura - I hope to speak again soon.
5/5
Pennell & Partners have managed the rental of our Peterborough apartment for the past 4 years. They are reliable, well informed and work hard to deliver cost effective property management services.PositiveResponsiveness, Quality, Professionalism, Value
Hi Michael & Alison, Thank you - hope to speak soon 👍 …
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