Trusted Agent profile · Peterborough
★★★★★
1,924 reviews across 3 platforms
Unit 6, Staniland Way, Werrington, PE4 6NA, Peterborough, PE4 6NA
Connells's office in Peterborough, at Unit 6, is rated 2.3 out of 5 across 1,924 reviews on three platforms, including 230 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Connells won in 2026.
230
Reviews on Google
This office
50
Reviews on Facebook
Business-wide
1,644
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Connells, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
1/5
TrustpilotPut a bid on a house
Put a bid on a house. Went to best and final offers. Subsequently found out despite bidding £10,000 more than other party and in better circumstances (no chain, mortagage agreed etc) we lost out. Turns out it was due to estate agents knowing the other buyers and wanting to give them a cheaper sale. Lied to seller about our circumstances to m to approve other buyer. Cowboys stay clear
1/5
Trustpilotbad customer experience
They do not update the status of the properties on the website and other platforms. Wasted my time enquiring unavailable properties. Nearly all of the property I enquired were no longer available. Also I think it is dishonest that they said the price written was for an unfurnished apartment, yet on the website said the apartment is furnished.
1/5
TrustpilotI’m so glad I’m not the owner of this…
I’m so glad I’m not the owner of this branch the closed sign is on the front door and the two staff that are working are sitting on there mobile phones, just walked passed 1 hour later and still on her mobile phone texting, very productive office. I would suggest who’s in charge of paying these staff start tracking there hours of no productive work
1/5
TrustpilotWould have given 0 stars
Would have given 0 stars, but Connells are just unprofessional, do not know what they are doing, i have sold my house in February and yet still not received payments and anything, they keep taking us round in circles, telling us a date then totally going past this and making it longer and longer, wish I never used this company as total numptys, never again
4/5
TrustpilotGreat help for a first time buyer
Isabella and Sonny were a great help for me when buying my first property. Would certainly recommend
1/5
TrustpilotI worked for this company they promised…
I worked for this company they promised me the earth in terms of support and marketing, when i got there I had two 17yr old kids with 0 experience and was left completely unsupported - they then sued me when I left for money back (Joke)DO NOT WORK FOR THEM MOST AWFUL COMPANY I HAVE EVER STEPPED FOOT INTO
2/5
TrustpilotNo Enthusiasm
My son is looking for his first home to buy. He called Connell repeatedly about a flat he was interested in and they didn’t make much effort to call him back or set anything up. In the end I had to call and arrange a viewing.Son and his dad went on the viewing. The agent was very halfhearted and didn’t show any enthusiasm about the property. Very underwhelmed.
1/5
TrustpilotPoor communication
Poor communication. Go with another estate agent. Connels is hopeless.
1/5
TrustpilotThe perfect name actually CON-nells.
The perfect name actually CON-nells.I was happy till the day before move-in but since this agency is full of fraudsters; they lie and deceive you till you make any payments and once that is done with good faith then they start ignoring you because that's what con artists do.
4/5
TrustpilotEmmie Richardson is efficient and…
Emmie Richardson is efficient and polite, dealing the rent brilliantly to the landlord' satisfaction.
1/5
TrustpilotWent to them to rent a house,booked a …
Went to them to rent a house,booked a viewing. Got a call on viewing day that they had to rebook, i took another day off work for the viewing just to get another call saying that the landlord doesn't accept us because i get in work beneffits...this was meant to be disscussed after viewing not before and in my opinion Michelle has this house put asside for some of her friends. Totally unprofessional
1/5
TrustpilotCon - nells
Put in a offer with connells estate agents and basically forcing our hand to use there in house mortgage adviser or else they wouldn’t put forward our offer, we had all or correct documents and a mortgaging principle. Which I later found out was illegal! They basically told me I’m not interested in the house due to not using their in house mortgage adviser.
5/5
GoogleGood professional team s ,everything smooth . Highly recommend.
Thank you for your review Saulius. It fills me with pride that Connells Werrington achieved an exchange and completion for you and your family after four other agents failed. All the best for the future.
5/5
TrustpilotCharlotte from the Peterborough office
Charlotte from the Peterborough office was excellent. Communications were very good and she was polite friendly and professional
1/5
TrustpilotWould not book a viewing for a flat…
Would not book a viewing for a flat without first making me come to their office to push their own morgage advisor who comes with a £599 price tag. They said that this was due to them recieving too many "time-wasters".
1/5
TrustpilotStill awaiting refund
Was informed i would receive a refund of my holding fee from the plymouth branch for a property that was taken off the market. Have still not received this a MONTH later and am stuck in a loop of the branch blaming the accounts department and vice versa. Also have been informed that i am only due a partial refund even though i never received any services from them. Do not trust.
1/5
TrustpilotThe worst Agency to deal with was…
The worst Agency to deal with was running late to meeting that was arranged only 20mins prior to me leaving and this is at peak traffic, the guy was so rude because I was going to be late, would not let me speak kept talking to me how bad I am. Worst Agency ever will never sell or buy through them ever
5/5
GoogleI would like to express my gratitude and appreciation for all the work completed on my behalf by Laura Spicer, Mortgage Services Consultant. Would recommend anyone looking for a mortgage to contact Laura. Thank you so much.
Hello Margaret, thank you for your 5-star review of our Werrington branch. We are so happy that you were so happy with the service from Laura and the team and if there are any other of our services you require, we will be more than happy to help.
1/5
TrustpilotWorst Agent Ever
Awful communicationBooked viewing in person but then 8 minutes before the confirmed time another email arrived to say that this would be a Desk Top Valuation - meaning agent would not even attend the property to view. What a waste of time!!!
5/5
GoogleJason Marklandand his team have been extremely helpful and diligent in selling our house for us, regular weekly updates and often calls in between. Nothing has been too much trouble for him, and we appreciated his professionalism.He has been very caring of us, he wasn't selling a house he was selilng our house. We would definitely highly recommend him.
1/5
TrustpilotAwful
Never rent using Connells as a letting agent. They are completly clueless in their Dorchester office, have don't even realise have their contract is either out of date practice or not even law. Avoid.
1/5
TrustpilotThere are bunch of crooks liar We had…
There are bunch of crooks liar We had three valuation they’re all pretty much was on the similar price when these guys come to do your survey for my flat don’t lie to the lender so please if you have these guys to come to do a survey told to F off because it will let you down they are racist and rude.
1/5
TrustpilotDisappointed
We signed up with Connells on 31st May and were promised the heavens. From then until now we have had one viewing and yesterday they got our viewing mixed up with another property. Do they even know what they are doing in those offices. Very disappointed and would not recommend Connells to anyone.
1/5
TrustpilotDO NOT USE. These are liars and frauds.
DO NOT USE.After agreeing to let a property to me, they phone 1-week before the move-in date to inform me that they have let it to someone else, despite my having paid the 'holding deposit'. To make matters worse the agent giggled down the phone as she informed me that I was a week from homelessness.Evidently the holding deposit is worthless and offers a tenant no security.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Connells, Peterborough won Trusted Agent; Connells, Reigate and Banstead won Trusted Agent.
