Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would highly recommend this letting agency!
I am a former tenant of a property managed by Bee Residential Sales & Lettings. I've always had such a positive experience with every staff member I've ever dealt with, from this letting agency. They were always kind and professional. They've always responded to my questions/ concerns in a timely manner and maintenance requests were always quickly taken care of. Truly an awesome team!
(Thank you Fiona, Lesley, Marisa, Mick and Megan)PositiveResponsiveness, Quality, Professionalism, Value
Adél · 13 June 2021
★★★★★ 5/5
GoogleWe couldn't recommend Lisa enough!
She was enthusiastic and super helpful from the get go, she made things happen and kept all her promises! Continuous updates on the progress and chasing from her side helped us sale and buy just in time. We couldn't be more greatful and happy customers. We will be back with you guys for our next move 🏡
Joanna · 13 June 2023
★★★★★ 5/5
GoogleLisa and her team have been amazing getting us through this house buying process. Lisa was professional, responsive at everything point and never kept me waiting. Things got a bit heated along the way with the seller, but Lisa was able to smooth things out and get things back on track. . Thank you so much for the hard work you put in. I wouldn't hesitate to recommend their services.PositiveResponsiveness, Professionalism
DW · 13 June 2022
★★★★★ 5/5
GoogleI've used Lisa before at a different estate agents which is why I chose to use her services again.
She couldn't do enough and was always available or if not, made sure Mandy was ready to answer any questions.
She was very reassuring throughout the whole process.
Garry · 13 June 2020
Agent replied · 12 June 2024
Thanks Garry, I hope you will be happy in your new home.
★★★★★ 1/5
GoogleRoom was dirty , lady was rude and lied to me on several occasions . No temperature control in bedroom as they were not working , took three weeks to replace microwave . When it was replaced they left the old one there to clutter the house even more , poor internet between six people , said cleaner every week . Never saw any cleaner in my month there . Poor water pressure in en-suite but fine in kitchen , this means water was restricted in those areas as was inclusive with bills. Kitchen was filthy and not enough crockery and cutlery .( there were 2 coffee cups for the whole house ) . Was given one shelf in cupboard and fridge but others had 2 whole cupboards to themselves . I have lived in many house shares and these are by far the worst I have lived in . Do not use them is my advice .
Sean · 14 June 2019
★★★★★ 5/5
GoogleSold our house within 2 days, really good communication, chased up solicitors and other estate agent. Lisa was absolutely fanastic she kept on top of everything, have sold 4 houses before but this time it has been the easiest, less stressed and so professional by far. Thanks Lisa for all your all your help. Highly recommended.
Carlo · 13 June 2023
★★★★★ 1/5
GoogleThese are the worse letting agents I've had to deal with in my life. They knowingly rented me a room infested with bed bugs, then try to blame me for the infestation and eventually it took them months to deal with it (during which time I wasn't able to stay in the room) I refused to pay rent for the period property was unliveable. Once it was fixed I resumed payment but now they served me with eviction notice for rent arrears that I have for the period that I wasn't living there. They are completely incompetent and I would advise to AVOID THEM AT ALL COSTS!!!
Mat · 13 June 2022
Agent replied · 12 June 2024
Good afternoon Mat. We are sorry to hear you are dissatisfied with us as an agency. However, we are happy that everything was dealt with quickly and efficiently to work around your time scales. The room was not 'infested' and we have complete faith in our pest control team who continued to treat even though there was no evidence of bugs. Other options were given to you throughout the process which you did not accept but which remain open. We wish you luck finding alternative accommodation.
★★★★★ 5/5
GoogleLisa was a delight to deal with. I have to say this purchase of mine has changed my whole perception about estate agents. She is very experienced and a real professional who really understands the process. I would highly recommend Lisa .
Savio · 13 June 2020
Agent replied · 12 June 2024
Thanks for your kind words Savio we were delighted to help you out.
★★★★★ 5/5
GoogleLisa was amazing and very knowledgeable and helped us with a very realistic valuation in todays market. Could not recommend this lady enough and contract does not tie you in for 6 months with an unrealistic valuation to draw you in too. … More
Rach · 26 January 2024
★★★★★ 5/5
GoogleFantastic service from Bees Residential, especially Lisa. My house sold to the first viewer having been on the market just a few days. I work in the conveyancing industry too so come across many estate agents but Bees Residential stood out as one that I would most certainly recommend for a seamless sale
Louise · 13 June 2023
★★★★★ 5/5
GoogleWholeheartedly recommend Bee Residential Sales. Professional and friendly service from Leyna and the team for my parents’ house sale. Viewings and offers made within a week of putting house on the market. After offer accepted Leyna kept us regularly updated on progress and liaised with everyone to keep sale on track. Thank you ladies for your help and support.
Stephen · 11 November 2022
★★★★★ 5/5
GoogleLisa and the team made selling my house such an easy process, continually updating me - their communication was second to none, being completly honest with me throughout. This was my first sale and they made it so smooth from start to finish. Would highly reccomend buying or selling through them.
Jack · 13 June 2023
★★★★★ 5/5
GoogleI was impressed with the service I’ve received from Bee Residential Sales department.
Very transparent, professional and supportive. Lisa went an extra mile to make sure the house purchase went as smooth as possible despite the solicitors being at time too busy and not responsive due to the stamp duty relief overload.
I would highly recommend them.
PS: loved their office - so spacious.PositiveResponsiveness, Quality, Professionalism
Olga · 26 August 2021
★★★★★ 5/5
GoogleFantastic service from Lisa and her team, just completed on an HMO in Peterborough. It was a stressful process given current lending environment, but Lisa persevered and we eventually got through to completion today! Would highly recommend her!
Rada · 27 March 2024
★★★★★ 5/5
GoogleLisa and the team at Bee's were fantastic, right through from valuing my property to completion of the sale.
Their customer service is second to none and they patiently guided me through the whole process.
Bee's sold my house for the full asking price within 3 hours of going to market.
I can't recommend them highly enough!!PositiveResponsiveness, Quality, Professionalism, Value
Karry · 13 June 2022
★★★★★ 5/5
GoogleWholeheartedly recommend Bee Residential Sales. Professional and friendly service from Leyna and the team for my parents’ house sale. Viewings and offers made within a week of putting house on the market. After offer accepted Leyna kept us regularly updated on progress and liaised with everyone to keep sale on track. Thank you ladies for your help and support.
Steve · 13 June 2022
★★★★★ 5/5
GoogleLisa was marvellous... Warm, courteous, prompt... We never hesitated in asking any questions. The entire process was super smooth and we had our house keys in record time! Will highly recommendPositiveResponsiveness, Quality, Professionalism
Aps1 · 13 June 2021
Agent replied · 12 June 2024
Thank you for your kind words and we wish you luck in your new home and town.
★★★★★ 5/5
GoogleHouse buying comes down to the right property and the right person, Lisa has been the right person for me. Excellent communication and support throughout and not too pushy. I’m very happy with the service I’ve received.
Kestrel · 13 June 2020
Agent replied · 12 June 2024
Happy to help Pete - let us know when you looking again.
★★★★★ 5/5
GoogleThis is my second time working with Bee Residential and the service has was brilliant again. Fantastic customer care and communication from Leyna, who kept me updated throughout the process, supporting the vendor too and advising what was happening and why. Highly recommend Leyna at Bee Residential.
Sasha · 13 June 2023
★★★★★ 5/5
GoogleMany thanks to Lisa and the team at Bee for selling my house so efficiently and speedily. I would recommend the team at Bee to anyone looking to buy, sell or rent in Peterborough
Kirsty · 27 March 2024
★★★★★ 1/5
GoogleBEWARE OF THEIR DISHONESTY - THE GOOD REVIEWS ARE FAKE - Karen and the other staff at Bee Lettings are very dishonest. They will waste your time and only want your money. They don’t get back to you and lie throughout the process. They don’t follow even basic rules / law. Please don’t waste your time and money with this estate agent.
Na · 13 June 2023
Agent replied · 12 June 2024
Thank you for your feedback. Unfortunately not everyone will pass the referencing criteria, We rely on honest applications for the process to succeed. We tried to work with you on the application discrepancies, however could not make it pass. I can also confirm that whilst we were with in our rights to pass the holding deposit to the landlord, we refunded in full as a gesture of good will so Bee Residential have not profited from this application. We wish you luck with your search.
★★★★★ 1/5
GoogleReceptionist was good but management was a joke. Rude, abrupt and only interested in money. The property was run down and filthy, looked like squatters had just been evicted.
Robert · 13 June 2021
Agent replied · 12 June 2024
Thank you for your comments. From my understanding the viewing didn't take place as you were not complying with our Covid regulations which are in place to safe guard you and other tenants in the house along with the staff member who attended. All tenants have to be referenced, hence questions in relation to income and affordability, as a company we do not wish to put a tenant in a situation that arrears could build up, sadly we are not always able to help. We hope you found a suitable property.
★★★★★ 1/5
GoogleIf I had an option to leave zero stars then I would but unfortunately you have to give this company 1 star just to leave a review......anyway, I'm just thankful that I don't have to rent from Bee Residential, my friend currently does and his experience of them leaves a lot to be desired....reported repairs get ignored, the house is in an awful state, there are health and safety issues in the property that still haven't been dealt with....i visited the house in question with another friend and he thought, stood looking at it from the outside, that it was an abandoned property. I feel sorry for my friend who has to live there. To be constantly banging your head against a brick wall when it comes to trying to get anything done and have a much needed improvement in the standard of living is highly depressing to say the least and completely uncalled for. Having seen what my friend has experienced so far I would steer clear of this company.
Susan · 13 June 2020
Agent replied · 12 June 2024
Good morning Susan. Bee Residential pride ourselves on good customer service and looking after both our landlords and tenants so it saddens us to read your review. Please ask your friend to contact me directly so we can resolve any issues she/he may have. Ange Jowett - Lettings Manager on 01733 552366 option 2.
★★★★★ 1/5
GoogleI rented a room with an en-suite, it was OK, however when ever there were issues, in the house with tenants having party's or being inconsiderate, they were not helpful, and would send a generic text to everyone, which did not resolve anything.
When viewing the room I was told it was a clean and professional property, with parking, there were a lot of issues with this as it was not as explained, once I had moved in.
The house had a big turn over with tenants, it was OK for six months I suppose.
Having to pay an exit fee, for just looking around the room and handing the keys back is crazy, when I was paying £550per month which included the rental of the garage for storage of my belongings.
Leeanne · 13 June 2020
Agent replied · 12 June 2024
Good afternoon Leeanne. I'm sorry to hear you felt disappointed with the room you rented at £475pcm and the issues that you experienced. I have checked our system for any complaints received by yourself to see how it was dealt with and unfortunately there do not appear to be any. As you left in April 2019 I cannot rectify the issues, however if you would like to call me to discuss you are more than willing to, we appreciate all good and negative feed back so that we can improve our service. Regard Ange Jowett, Lettings Manager.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
