Every review we hold for the Penzance office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBoorley Park
From start to finish everyone involved with our house purchase has been excellent. We moved into our new home in December 2023 and the customer care and service from Joel was outstanding from the very start. Nothing was too much trouble, we were kept informed every step of the way during the build of our home to the day the keys were ours, with clear communication and support from Joel. There were a couple hiccups outside of Lindens control that caused delays, but we were promised a move in date and Joel with the site team miracously made it happen (I still dont how they managed it, absolutely incredible!) We have had nothing but ongoing support from the site team since moving in. I would reccomend the Boorley Park Linden and Site teams to anyone, they have been fabulous.
Lucy · 4 August 2024
★★★★★ 4/5
TrustpilotPembroke Park
Pembroke Park, AlderburyMoved in in August 2023Pre move help and advice from the sales rep Becky was excellent. The site manager, Will, was always helpful over any little glitches. The house has been generally of good standard with only a few minor snags which were quickly dealt with. Our only issue was with identifying the completion date and a rather inflexible attitude with this, but eventually sorted out. Customer services have been quick to respond after the workmen all left and we had unsolicited visits from the team to check all was ok. I understand that everyone’s experience may be different but ours has been very positive and we are very happy with our new home.
MRS · 1 August 2024
★★★★★ 1/5
TrustpilotIgnoring Customers Over Structural Defects
We purchased Plot at the Hatters Chase, Sandymoor development. We were recently informed of structural defects (after 3yrs) in our property, that require us to vacate our home for 6 weeks or more, so remedial works can commence.
Yvonne · 27 April 2026
Agent replied · 1 June 2026
Hi Yvonne,
Thank you for bringing this matter to our attention. We’re sorry to hear about the distress this situation has caused and understand how concerning it is to be facing uncertainty regarding your home.
We note that you have also written to our Executive Office, and you can expect further correspondence within 10 working days. In the meantime, please be assured that your concerns are being reviewed and will be addressed as a priority.
Kind Regards,
Marcus
Linden Homes
★★★★★ 2/5
TrustpilotDeeply regret our house purchase
Deeply regret our house purchase. Everything is substandard; we can understand wear and tear (albeit too soon for wear and tear issues!), but if it's a design fault then it's something we'll have to live with.For example, the downstairs toilet needs unclogging periodically because the underground pipes are kinked!They are finally resurfacing the roads. But, instead of doing it in sections, they decided it's a good idea to block access for 2 days (in a row) that coincides with bin collection days.
SRM-VC · 11 July 2024
★★★★★ 5/5
TrustpilotI received a warm welcome and went to…
I received a warm welcome and went to view the houses they were beautiful. They explained everything clearly and they were professional.
Phillip · 15 August 2026
Agent replied · 24 September 2026
Hi Phillip,
We're so pleased to hear you felt welcomed and found our homes beautiful. It's wonderful to know our team was clear and professional throughout your visit.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotA positive experience, would recommend.
Rhodri at Blue Birch Fields was very friendly and went out of his way taking the time to discuss our options and showing us around a couple of properties. He has been knowledgeable and professional throughout and at no time made us feel pressured. A pleasure to deal with.
Vanessa · 24 August 2025
★★★★★ 5/5
TrustpilotVisiting the Site
We visited the sales office today, and the staff were very helpful and patient with all our enquiries.
Aynur · 31 August 2026
Agent replied · 24 September 2026
Hi Aynur,
We're so pleased to hear that our sales team provided you with such a helpful and patient experience during your visit. We truly appreciate your positive feedback!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotThe office staff are helpful
The office staff are helpful, professional and courteous. This has made the process quicker and easier.
Babatunde · 12 September 2026
Agent replied · 24 September 2026
Hi Babatunde,
We are delighted to hear that our office staff's helpfulness, professionalism, and courtesy made your process quicker and easier. Thank you for sharing your positive feedback!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotDamien
Damien, was very friendly, easy going and made me feel very comfortable, was very knowledgeable of the development and options, was more than happy to show me around without an appointment. Thank you
Helen · 17 May 2026
Agent replied · 1 June 2026
Helen,
We're so glad to hear you had such a positive experience! It's wonderful that our team member was so helpful and knowledgeable. We appreciate your kind words.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotFriendly staff.
William took the time to explain and show the plot and show home. Very friendly and approachable.
Miss · 4 September 2026
Agent replied · 24 September 2026
Hi Miss NOSHEEN RAZA,
We're so glad to hear our team provided such a helpful and friendly experience. We appreciate your kind words!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotReally helpful and really helped with…
Really helpful and really helped with giving us options of different properties within our budget thanks again
Richard · 23 August 2026
Agent replied · 24 September 2026
Hi Richard,
We're so happy to hear we could help you find options within your budget. We appreciate your kind words!
Kind Regards,
Marcus
Linden Homes
★★★★★ 4/5
TrustpilotGreat Experience
Our sales rep, Hannah, was excellent. She was friendly and very helpful, always accommodating.
Anon · 7 September 2026
Agent replied · 24 September 2026
Hi Anon,
We're delighted to hear that our team provided you with such a positive experience. It's wonderful to know that you found our sales representative friendly and accommodating, and that our administrative support was efficient.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotGreat site and amazing experience…
Great site and amazing experience getting well detailed information from the sales rep. Thank you
Temi · 20 August 2026
Agent replied · 24 September 2026
Hi Temi,
We're so glad you had a great experience and found our sales representative helpful. We appreciate your kind words!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotInformation was conveyed in a constructive way. Inf
Information was conveyed in a well constructed way.
Jeff · 21 September 2025
Agent replied · 25 September 2025
Hi Jeff,
We're happy to hear that the information was presented effectively. Thank you for your positive feedback we appreciate it .
Kind Regards,
Marcus
Linden Homes
★★★★★ 1/5
TrustpilotWrong buyer name in system
Cannot believe a so call 5 star, the reservation system for my document prepare is incorrect for the buyer name and reported to them, make a change with the same mistake. It is just so funny to see something like this when I have already mention my surname and first name is the email to them.
CHL · 30 May 2026
★★★★★ 1/5
TrustpilotWe are mid-way through purchasing a…
We are mid-way through purchasing a home with Lindens.
Bradley · 7 September 2026
Agent replied · 24 September 2026
Hi Bradley,
Thank you for taking the time to share your feedback.
We appreciate that purchasing your first home is one of the most significant commitments you will make, and it is disappointing to read that aspects of your experience have left you feeling frustrated and unsupported.
We understand your concerns relate not only to elements of the purchasing process itself, but also to the way those concerns have been handled and communicated. We recognise how important it is for customers to feel listened to and confident that their queries are being fully considered throughout their homebuying journey.
We note that you remain in contact with the regional team regarding the matters you have raised, and we trust this dialogue will provide the appropriate opportunity to continue those discussions and address any outstanding concerns.
Whilst we appreciate your wider comments, it is pleasing to see your recognition of Denise and Lesley at Parkgate, and we will ensure your feedback is shared with them.
Thank you again for sharing your experience. Feedback of this nature is important as it helps us continually review and improve the service we provide to our customers.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotLove our home
We brought a fletcher linden home at falfield grange the site was finished this was the last house pretty much ready to go. Sales team were brilliant always had someone to get in contract with. (Becci was fantastic) We have had a few snags since moving in which is to be expected from a new home. We did have a leak from the hot water tank which we were not impressed with but things happen. The customer service team were brilliant got someone out straight away, Hayley, Shaunagh & April such lovely people friendly on the phone really understand where your coming from, they have made sure someone has booked work in to sort the snags straight away so we can not complain at that. David the site manager who came down from the brockworth site to help sort some snags has been fantastic, always in contact with me checking things have been sorted. We love the small housing estate we live on the views are fantastic. The size of the house we got we paid a very good price for it considering what else is around. The only negative review I would give is the garden not being very level and bumpy, patio slabs very basic only a few put down.
Customer · 23 December 2023
★★★★★ 5/5
TrustpilotThe sales team were very helpful and…
The sales team were very helpful and responsive
Pauline · 8 September 2026
Agent replied · 24 September 2026
Hi Pauline,
We are so pleased to hear that our sales team provided you with such helpful and responsive service. Your positive feedback is truly appreciated.
Kind Regards,
Marcus
Linden Homes
★★★★★ 1/5
TrustpilotYou will realise snag list is so high once you bought the house and they would not rectify them
I bought a 4bed show home in shinfield Medows in 2018. When I first got the keys , I realised bath shower curtain is missing. They have taken it to fix it to different house. There was a big snag list including tiles not fixed properly, bath, door frames, kitchen cupboards wrongly fit. You wouldn’t believe how bad the house was. I was waiting for so long them to rectify it. Time to time someone come and they would say they have brought the wrong door or it is a too much of big job. They have to come again. Still they have not rectified anything in to 5 years from buying the house. They will only be nice till you buy the house.
Kaumudi · 9 November 2023
★★★★★ 5/5
TrustpilotDenise very helpful and knowledgeable…
Denise very helpful and knowledgeable 5stars
ROY · 6 September 2026
Agent replied · 24 September 2026
Hi Roy,
We're so glad to hear that our team member provided such helpful and knowledgeable assistance. We appreciate your kind words!
Kind Regards,
Marcus
Linden Homes
★★★★★ 1/5
TrustpilotBrefunde aware
Be aware. Read small print. My wife and i put a deposit of £99. Down on a house. Thought that was the one for us. But didnt no less then 24hrs,we changed our minds, that was a month ago, just found out, they dont give refunds only on a £1000 a £100 isent much to them with cost of living you would think as a good conpany they would give you your money back. So make sure you dont hand, a deposit over unless you are a 100% sure. Your lose it descusting. These companys take it very qwick thoe. Thanks Lindin Mark Jordan.
Mark · 17 October 2023
★★★★★ 5/5
Trustpilotsales enquiry
very helpful sales person, knowledgeable
Mr · 29 August 2026
Agent replied · 24 September 2026
Hi Mr Cooper,
We're so glad to hear our salesperson was helpful and knowledgeable. We appreciate your kind words.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotThe way I was served
Johnwealth · 28 August 2026
Agent replied · 24 September 2026
Hi Johnwealth,
We appreciate you taking the time to share your feedback with us. We're glad to hear about your experience.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotPleasley view dream home!
Buying our linden home was so peacefully easy! We was showed 2 styles that were exactly what we was looking for.
Katie · 8 May 2026
Agent replied · 24 December 2025
Hi Katie,
We're happy to hear that buying your new home was a peacefully easy experience! It's great to know that you found the perfect style and fell in love with it. We appreciate your kind words about our friendly team and the beautiful finish of your home. We're so glad you enjoyed choosing your kitchen, flooring, and tiles. It's wonderful that the few minor snags were sorted quickly. Thank you for mentioning the team members who helped you along the way; we appreciate your feedback!
Kind Regards,
Marcus
Linden Homes
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