Trusted Agent profile · Penrith
★★★★★
58 reviews across 1 platform
Devonshire Chambers, Devonshire Street, Penrith, CA11 7SS
PFK's office in Penrith, at Devonshire Chambers, is rated 4.4 out of 5 across 58 reviews on 1 platform.
Every review we hold for the Penrith office, from every platform, shown as written. First names only.
5/5
TrustpilotCumbrian adventure started with PFK! Brilliant
Just used PFK to buy a property in Wilton. great firm with a special mention to Charlie Shaw. Nothing too much trouble ans quick responses. kept in the picture all the way!. Many thanks!. Now the Cumbtian adventure begins!!!
5/5
TrustpilotOutstanding service from PFK in Penrith
We have received superb service from PFK in Penrith for what turned out to be quite a complicated house purchase. Emma Bellas, in particular, stands out for making the process as painless as possible - totally professional in her approach, friendly and a superb communicator who is quick to respond to phone calls and emails. She really went the extra mile to make sure our purchase made it through to completion, which despite all the odds it finally did! She is a real credit to the company. Thank you PFK!
1/5
TrustpilotUnable to arrange a viewing
I was eager to view a stunning property in the Whitehaven area and filled in all my details to arrange a viewing. After a week of no response, I called the office, provided my details, confirmed I could view on any day that was convenient for PFK and the owner. 5 days have passed and I have still not heard a peep. Appreciate that people are busy but a time frame for responses would be helpful to know.
5/5
TrustpilotVery helpful and friendly
5/5
TrustpilotFantastic service
Recently sold my house with Rebecca from the Penrirh office. She held together a very problematic chain in a very professional and positive manner. From start to finish she was attentive and calm. i cannot recommend PFK highly enough
Thank you for your kind words! It's very much appreciated. Best wishes, PFK Estate Agency
1/5
TrustpilotI haven withdrawn my property from the…
I haven withdrawn my property from the market with PFK. They didn't handle the sale well. I was to purchase a property through PFK. They lost two sales through the whitehaven branch and keswick branch. The sales person in PFK told the purchaser what offer to put in. Very unprofessional service.
Hi Miss Kenmare, We were sorry to receive your complaint yesterday and we understand that Lynne Lancaster (Head of Estate Agency) has been in touch with you. Lynne is looking into this as a matter of urgency and will be in touch with you as promised today. Kind regards Hannah Update - December 2019 - Miss Kenmare, we are delighted that we sold your property for you and the matter has since completed. Kind Regards PFK
1/5
TrustpilotWaste of time
Waste of time. Called twice to make appt to view no answer 1st time,left voicemail the second and didn’t receive a return call. Eventually spoke to someone today only to be told the property sold on the previous Saturday 3 days ago. No STC marker on the add although I was asked if I wanted to go on a reserve list so they get a second chance of commission.
5/5
TrustpilotThe Best Estate Agency In Cumbria
Brilliant service across the board, especially from the Planning Department, and their Sales Agents have in-depth knowledge of the local market. Highly recommended.
Many thanks for your kind words. Best wishes, PFK.
1/5
TrustpilotQuite frankly terrible
Quite frankly terrible, offered poor advice on selling our property, the valuation was ridiculously lower than several other agents in Cockermouth, will certainly not use in the future!
Hi Jack, we're sorry to receive your one star review. We are unable to locate you as a customer on our system to help rectify this. Please contact Lynne Lancaster, Head of Estates on 07503 636555 and we would be happy to resolve any problems you may have.
5/5
TrustpilotMy first experience of selling a property …
My first experience of selling a property and I received excellent service from all the team at the Keswick office. They never made me feel I was a bother although I am sure I was. We were kept updated and the knowledge of the local market proved invaluable. I would recommend them highly.
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