PFK Penrith reviews

★★★★★ 5/5

Trustpilot

Outstanding service from start to…

Outstanding service from start to finish! We didn’t actually use PFK to sell our own property, but they were the agents for the house we were purchasing and they were excellent throughout. They were the ones who kept things moving and regularly updated us when we weren’t hearing anything from our solicitor. The process took six months to complete, and I genuinely think we might still be waiting if it hadn’t been for PFK pushing things forward. Rebecca in particular was fantastic and did a brilliant job keeping everything progressing.

Naomi · 16 March 2026

★★★★★ 5/5

Trustpilot

Great service from Hannah and Chloe

We have recently dealt with Hannah and Chloe in the Keswick office whilst purchasing a property. They have been extremely professional and helpful and were able to accommodate many visits to the property prior to the sale. Nothing was too much trouble, thank you

Sarah · 27 November 2025

★★★★★ 5/5

Trustpilot

Highly recommend Rebecca in Penrith.

So grateful to Rebecca Thomlinson at Penrith branch for seeing us through an awkward purchase (a solicitor from a previous transaction causing the issues). Rebecca stuck with us as the purchasers to see us finally move in to our forever home. Can't thank her enough for fighting our corner.

Beverley · 3 October 2026

★★★★★ 5/5

Trustpilot

PFK Keswick have honestly been amazing…

PFK Keswick have honestly been amazing from start to finish. I’ve felt completely supported the whole way through, and nothing has ever been too much trouble for them. They’ve kept me updated, explained everything clearly, and always made time for me, even when things got a bit stressful. You can really tell they care about what they do and about the people they’re helping. What stood out most is how they consistently went above and beyond, not just doing the basics, but actually taking the time to make sure I felt confident and comfortable with every step. It’s rare to find that level of kindness and dedication these days, and it made such a difference. I’m genuinely grateful for everything they’ve done, and I wouldn’t hesitate to recommend PFK Keswick to anyone. Chloe and Hannah have been absolutely brilliant throughout.

Stephen · 20 February 2026

★★★★★ 5/5

Trustpilot

The pfk estate agents in Penrith were…

The pfk estate agents in Penrith were fantastic! Rebecca was absolutely brilliant, very knowledgeable and trustworthy, even though she was the sellers agent she helped me whenever I rang I was the buyer! I would definitely recommend PFK estate agents.

Lisa · 19 November 2025

★★★★★ 5/5

Trustpilot

Very kind and supportive staff

Very kind and supportive staff. Especially at those points when it was really stressful. Prior to that, they were very good at selecting the right type of buyer to view our individual home, rather than sending many viewers who would not have liked it and would have been wasting our time. Many thanks to all the staff.

Cindy · 2 July 2026

★★★★★ 5/5

Trustpilot

Rebecca and all the members of the PFK…

Rebecca and all the members of the PFK team I have interacted with have been professional, friendly, responsive and really communicative throughout the process. I'm really grateful for their help and support whilst buying my home. I would highly recommend.

Ms · 29 September 2026

★★★★★ 1/5

Trustpilot

Disappointing experience

Very disappointed with this Agent. Communications seem to be done mostly through an app, with very little personal interaction. Often emails went unanswered and during the time we were on the market with them there were no updates, infact as stated, no communication whatsoever. Selling your house is expensive and we expected more for the fees charged. Needless to say we were unable to achieve a sale through this agent but are not deterred from trying another agent in the future. On a positive note when we were looking to buy a property 3 years ago we found Pauline extremely proactive hence why we chose PFK.

Steve · 18 July 2026

★★★★★ 5/5

Trustpilot

Rebecca at pfk was great we had some…

Rebecca at pfk was great we had some hurdles to get through to see the sale go through with buying a older home but throughout she was chasing and keeping us updated Thank you

Tony · 18 September 2026

★★★★★ 5/5

Trustpilot

PFK not your average Estate Agent

PFK were selling a house in Keswick that we were purchasing. Throughout the whole process, they were very professional and supportive. A special mention must go to Chris, who kept us informed throughout and was keen to help at every turn. Thanks guys you were excellent!

Christopher · 24 June 2026

★★★★★ 5/5

Trustpilot

Massive shout out to Jenny in Penrith.

Stacey · 13 March 2026

★★★★★ 5/5

Trustpilot

PFK Penrith were fantastic to deal with…

PFK Penrith were fantastic to deal with throughout our purchase. Accommodating with viewing times and always available to answer questions we had, the ease of communicating continued through the negotiations to a successful purchase and subsequent requests for survey thereafter. In short, a joy to deal with!

Doing · 20 November 2025

★★★★★ 5/5

Trustpilot

The staff were all friendly and…

The staff were all friendly and knowledgeable. They kept us fully informed throughout the viewing and purchase process. Excellent service.

Stephen · 24 September 2026

★★★★★ 5/5

Trustpilot

Brilliant!

Our experience with PFK has been nothing but brilliant, specifically Kat who has been dealing with us throughout the whole house buying process. We are first time buyers and pretty clueless when it comes to house buying. She made everything feel simple and easy, nothing was too much of an ask, we were able to view the property as many times as we liked without feeling like a hinderance. We were told buying a house would be one of the most stressful time of our lives but with Kat’s reassurance and constant communication it has been completely stress free. Can’t thank you enough!!

Rosie · 24 November 2025

★★★★★ 5/5

Trustpilot

Penrith Office has been brilliant…

Penrith Office has been brilliant from start to finish. We phoned on a Monday, and the estate agents visited the next day, taking the time to gather all information about the property and what we hoped to achieve. Advised us on improvement to make the property more appealing to buyers and not to do other things . Saving us time and money doing unnecessary work. Very friendly, professional, helpful, and saving everyone time by gathering all the information in one visit.

Lesleyanne · 9 December 2023

★★★★★ 5/5

Trustpilot

I'm very happy with PFK!

PFK were absolutely great - getting the house onto the market quickly, doing an excellent job with the property details, managing and attending viewings and securing a good sale for us remarkably quickly. Julie, Charlie and Lesley were great to deal with and always responded quickly.

Carolyn · 13 November 2024

★★★★★ 5/5

Trustpilot

Our viewer Chris

Our viewer Chris, was very helpful and I’d definitely recommend PFK to any Vendor.

Gary · 16 March 2026

★★★★★ 1/5

Trustpilot

PFK - Carlisle - Officious Branch Manager

The property we bought in Carlisle was being sold through PFK. Due to delays with the chain we ended up having to deal with the PFK Branch Manager. This very officious individual decided to interfere with the excellent service being provided by our Scottish estate agent, by sending in a complaint about them. Luckily she was told where to go as qualified solicitors were dealing with the various transaction. A senior PFK manager phoned to apologise and confirmed the Branch Manager would no longer be dealing with our estate agent.

Gillian · 1 October 2021

★★★★★ 1/5

Trustpilot

How does PKF employ such a person?

Called PFK offices in Cockermouth for an appointment to Value our Property. We were booked in a week later for the 26th February 2025. A Mr. M. Hewitt arrived slightly late and breezed in with no portfolio or note pad. Had a brief look around the house and Gardens and then sat down onto our Settee to tell me the that the valuation was approximately £60-80 K below a correct value.

Richard · 3 March 2025

★★★★★ 5/5

Trustpilot

Purchase via PFK

Always replied to any of my queries promptly

Denise · 3 December 2025

★★★★★ 2/5

Trustpilot

Not as expected…

Initial contact and eventual comms - ok. Hence 2 stars. Viewed a property, submitted an offer (a lot lower than the asking given work required and amount of time already on market), received no feedback. Chased to be told vendors were considering options, only to see the price reduced (again), without any revisit to my initial offer to negotiate. Personally, I wouldn’t sell via PFK after this experience.

Mark · 23 January 2025

★★★★★ 5/5

Trustpilot

PFK Estate Agents - Carlisle Brilliant staff

Ironically, we were buying through this agent and not selling but we were greatly impressed with the immense efforts the team went to in keeping the sale on track, especially Paul Doyle who moved mountains to get the legal problems addressed. Paul saved the sale so a massive thank you to him!!

Xristina · 19 December 2018

★★★★★ 1/5

Trustpilot

PFK Cockermouth

Sold my property through pfk Cockermouth and they appeared to do very little/bare minimum to sell the property. I have viewed a couple of properties since and put offers in and was told if anyone exceeds our bid I would be in formed but never was.

Richard · 10 June 2022

★★★★★ 5/5

Trustpilot

Fantastic Service

I recently sold my house through PFK (dealing with Charlie Shaw / Julie Wilson). This was in no way a straight forward sale, there were various issues / difficulties throughout the process due to the chain (which is a common occurrence) however I think had I have sold this house privately / through a agent who does not offer after care I would have been a further 6 months of completion. My house was viewed, valued and on the market within 2 days of booking the appointment (at my wish) I had over 20 viewings scheduled within the first 5 days of my house being on the market and it was sold (STC) within 2 weeks. When the difficulties of the sale began aside from my solicitor dealing with these the agent chased these through, progress chased, dealt with queries and looked to resolve matters as quick as humanly possible to prevent further delays. I had regular updates and if I had any questions, guidance and support offered. All in all a service I couldn’t fault.

Fay · 18 February 2022