Trusted Agent profile · Penrith
★★★★★
799 reviews across 1 platform
Carleton Hill Road, Carleton, Penrith, CA11 8BY
Charles Church Lancashire's office in Penrith, at Carleton Hill Road, is rated 4.2 out of 5 across 799 reviews on 1 platform.
Every review we hold for the Penrith office, from every platform, shown as written. First names only.
5/5
TrustpilotStraightforward purchase and process
Easy purchasing process. Everyone we met was polite and helpful. And any requests we had prior to purchasing and after were sorted quickly by the sales and site team.
We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Kind wishes,Lucy
5/5
TrustpilotMascalls Grange Paddock Wood.
Mascalls Grange Paddock Wood.Just had my home demo appointment … another excellent experience with Charles Church. Informative, relaxed, easy to understand and lots of care clearly going into the finishing touches. Really pleased with the service and attention to detail.
Hello Julie,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the team, who will be thrilled.Best wishes,Emmy
2/5
TrustpilotCharles Church Homes Purchase
From the time of paying the deposit to moving in was a constant concern and delays. Staff turnover is high 3 Site Managers in 6 Months, 2 Sales People left the team. The quality of finish and workmanship is just not there.
Hi Alan, I am very sorry to hear that this has been your experience. Thank you for taking the time to detail your home buying journey. I'm going to share this with the regional team and ask that they make contact with you.Best wishes,Mia
5/5
TrustpilotAftercare
Great follow up from CC - check in at day 3 and 7 as promised. Didn’t feel like they were just ticking boxes, genuine questions around how we were settling in etc. Fantastic! Site Manager also brilliant, approachable and gets the job done!
Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that the team have been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as they'll be delighted.Kind wishes,Lucy
5/5
TrustpilotGreat company to buy from
We moved in on the day we were told from the start, the house is fab and we loved the little touches like a hamper given to us in the handover. The office staff and site staff have been amazing
Hello Debra,Thank you for your wonderful review and a huge congratulations on your new home! We will pass on your comments on to the team who will be delighted. Wishing you many years of memory making in your new home.Best wishes,Emmy
5/5
TrustpilotCharles Church ..Cottingham! East Riding ! Linda is a legend!
Charles Church ... my husband and I visited Linda at Castle Grange, Cottingham, East Riding. All I can is that Linda went above and beyond her duties to help us. She’s an absolute credit to Charles Church. Thank you Linda for helping us at every opportunity! Please look after your staff Charles Church!
5/5
TrustpilotThank you!
Today we visited The Croft in Burgess Hill, and were warmly welcomed by Amy, the sales executive. She was polite, patient, and highly professional throughout. Thank you, Amy.
5/5
TrustpilotWell happy with service and the apartment.
Very good customer service, happy with apartment too, even if I had minors issue with apartment they fixed it quick.
Good afternoon, Thank you for sharing the start of your experience with us. We’re thrilled to hear of the excellent service you received from Margaret, she will be delighted when we share your kind words. Best wishes,Rose
5/5
TrustpilotExcellent service and care from Mark…
Excellent service and care from Mark and Sam at Kenilworth Gates😊 Been in a week now and love it! Bridget and hear team are good and very responsive
Hello Barbara,Mark will be thrilled that you've had a great home buying journey so far, we'll be sure to let them know. Best wishes,Emmy
5/5
TrustpilotConscientious Employee
Mick attended to undertake maintenance and repair activities at my home. He was very professional, thorough, proficient and hard working. Very happy with his service.
Hello Sherin,Thank you so much for your comments. Mick takes great pride in delivering exceptional service to ensure our customers are happy with the results, your feedback is testament to this. We shall pass on your comments. Best wishes,Emmy
5/5
TrustpilotGas hob fitting
Ozzy came to replace a gas hob at my house on the Furlongs estate and did a very efficient job. Thank you!
Thanks very much for a great review, we shall make sure Ozzy gets to see this.Holly
5/5
TrustpilotMoving in day was great
Mascalls Grange, Paddock Wood.Moving in day was great, so welcoming and I received a lovely 3 day check in. I’ve got the usual snagging bits for a new home but the team are very understanding and responsive.
Hi,Congratulations on the purchase of your new Persimmon home and many thanks for taking the time to leave a 5* review with regards to the team at Mascalls Grange. . It's always great to receive such positive feedback and I will pass on your lovely comments to the team who will be thrilled.Lucy
3/5
Trustpilotshabby work ethics
charles church often reply and rectify most items on the snagging lists, but to leave a 3 brick wide gap for 12 months in a shared fence atop a wall then nail a board to fill a gap actually beggars belief - very shabby and unprofessional .
Hi Steve,I am sorry to hear of your experience. We take all feedback seriously and we will pass this on to the team for them to review.Best wishes,Eva
5/5
Trustpilotwould Highly recommend
I would Highly recommend charles church, they have been very professional. and their customer service has been excellent.
Hi Fraser, Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to the team, they'll be delighted.Best wishes,Mia
5/5
TrustpilotAmazing house and service!
Would highly recommend Charles Church, Amy in the sales office and Tim, the site manager have been brilliant. Yes, we have had a few snags (which you get in any new build) but they have helped get any issues we have found sorted quickly. The house is beautiful and we couldn’t be happier with our choice.
Hi Jemma, Thank you so much for taking the time to leave us such a glowing review. We would love to be able to pass your feedback on to Amy and Tim. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your full name and development name, so we can ensure they receive your kind words.Best wishes, Zoe
5/5
TrustpilotGeoff and Brian did a fabulous job…
Geoff and Brian did a fabulous job finishing off my kitchen units, and we are very pleased with the work completed.
Dear Simon, We are so pleased to hear that Geoff and Brian have again delivered high quality workmanship. We shall make sure they get to see your comments, thank you.Lucy
5/5
TrustpilotOur 'moving' experience.
The process of choosing the house and subsequently our completion and move was very straightforward. We are delighted with the house and the location. There have, as always with a new build, been some 'snagging' issues but they have been resolved and,overall we are very pleased with our choice of house.
Hi, We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes, Ada
1/5
TrustpilotMisled from the very beginning
Misled from the very beginning. If you want to keep your sanity stay away from this cowboy builder. They will lie to you and then ignore you, all they want is your money and once they have it they just walk away. So be warned, walk away from the Wynyard site!!!!!!!
Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments onto our management team and request someone contact you regarding this.Best wishes, Amy
5/5
TrustpilotThe member of staff (Liz) was very…
The member of staff (Liz) was very approachable and helpful. The properties that were pitched to us were all in our price range and liz understood what we were wanting. The process of part exchange was straight forward and the work done in the house is good too.
Hi Holly, Thank you for sharing the start of your experience with Persimmon Homes. We're pleased to hear you have been well looked after by Liz. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
4/5
TrustpilotPretty faultless
Pretty faultless. Only issue is a lack of communication with other parties involved in the Mortgage. Not even with Persimmon. This has led to myself having to communicate the same information multiple times across several agents. Got slightly frustrating. That being said the process has been extremely smooth and stress-free for the most part. I would recommend.
Thank you Gabriela. I will share your feedback with the relevant team in order that we can address the points you have raised.I wish you many years of health and happiness in your new home.Kind regards, Sophie from Charles Church Homes
1/5
TrustpilotThe workmanship is very poor
The workmanship is very poor. I find it very difficult to believe that my property was signed off as being satisfactorily completed. To be fair I was warned not to buy a Persimmon New Build but thought that the cost of purchasing a Charles Church New Build might mean a higher standard. Unfortunately not.
Dear Karen, Many thanks for your feedback. I'm sorry to hear of your disappointment, but please be assured we take every review very seriously. I'm going to share this with the regional team, and ask that they make contact with you in order to discuss your feedback further.Best wishes, Ada
4/5
TrustpilotHaving lived in the charles church…
Having lived in the charles church house for a few days now I am pleased. As the site manager explained. The garden has not been turfed yet because it has not arrived on site. And only a few issues regarding the house. The charles church team on-site are fantastic. Very helpfull.
Hi Michael, Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes,Mia
5/5
TrustpilotIt was a fantastic experience
It was a fantastic experience, as a first time home buyer, Briana managed all our questions and expectations throughout the process, making everything easy.
Hi Eze, Thank you for taking the time to leave a review for Charles Church. We are thrilled to hear of the service you have recieved from the team. and would like to share this with them. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your contact details and address. Best wishes,Mia
5/5
TrustpilotFrom start to finish the professional…
From start to finish the professional standards of the sales and development team are excellent.The care they put into there homes and the constant care and help we have received is far from what we have expected.Excellent service and great team all round
Dear Richard, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Ada
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