Every review we hold for the Penistone office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe bought our first home through Mallinson & Co and had a great experience with them.
A special thanks to Alex, who was brilliant throughout. She kept us updated, acted in our best interests and was always on hand when we needed answers. The purchase took around a year and wasn’t the smoothest (through no fault of theirs), but she remained proactive and supportive throughout, which we really appreciated.
As first-time buyers, that meant a lot. We were even given a moving-in gift at the end, which was a lovely touch.
Would happily recommend Mallinson & Co!
Ryan · 14 March 2026
Agent replied · 14 April 2026
Hello Ryan. Thank you very much for your kind words and 5* review. We hope the wait was worth it! 😊 We wish you all the best for the future in your new home 🏠 …
★★★★★ 5/5
GoogleHaving chosen Mallinsons for our property listing we have to say from start to finish the service was first class,
from socials to viewings was very impressive resulting in a sale within 9 Days
Massive shout out to all the office staff especially Alex and not forgetting Ben who was in constant contact throughout the Sale
Thanks Mark & Sara
Mark · 24 March 2026
Agent replied · 14 April 2026
Hello Mark and Sara 😊 Thank you for your 5* review, it is greatly appreciated. We wish you both the very best for the future in your new home 🏠 …
★★★★★ 5/5
GoogleMallinson & Co just saw us through to completion on Friday and I've been really impressed. They're the perfect mix of professional and friendly, and what I learnt is that an estate agent's value comes not just from the marketing of your property and sale of your property, but after sales as well. Alex has been so helpful keeping things moving, chasing people up and keeping everyone informed, it's a really difficult process as you go through conveyancing but they do anything they can to make it easier. Thanks guys!
Thomas · 1 April 2025
Agent replied · 20 May 2025
Thank you so much for your 5* review Thomas. You and your wife were an absolute pleasure to deal with.
We wish you all the best for the future in your new home 🏠 …
★★★★★ 5/5
GoogleWe recently purchased our home through Mallinson & Co and, from the moment we submitted our offer with Mellony, we received exceptional service. Mellony was thorough, professional, and always kept us updated, regularly checking in with us …
Rick · 14 February 2026
Agent replied · 14 April 2026
Hello Rick, thank you very much for your 5* review and your kind words, it really does mean a lot 😊 We hope that you are now unpacked and settled in to your new home 🏠 and wish you all the best for the future …
★★★★★ 5/5
GoogleWe have recently purchased a house which was for sale with Mallinson and Co and the service received was fabulous. All of the Team we dealt with during the process were knowledgeable and efficient. A special thank you to Melloney, who was the lady who dealt with our offer/negotiations and closed the deal swiftly.
Communication was great all the way through and the staff made the transaction easy from the get go. Great service!
Katie · 19 November 2024
Agent replied · 22 November 2024
Thank you for your fantastic review Katie, it is appreciated. We wish you and your family all the best for the future in your new home 🏠 …
★★★★★ 5/5
GoogleFantastic service from start to end. There was lots of interest in our property which we attribute to Ben and the teams marketing strategy and great photos/videos.
Staff at Mallinson took charge and managed appointments to balance an optimal number of viewings whilst protecting our family time. They guided us through the whole process and were on hand to help with queries right up until completion. Friendly, professional and caring. Highly recommended.
S · 19 November 2024
Agent replied · 22 November 2024
Thank you for the fantastic review. We as a team try to work with each client on an individual basis to give a personal 5* service. We wish you all the best in your new home 🏠 …
★★★★★ 5/5
GoogleThank you Mel,Ben and the team you truly are a first class outfit xx 5 stars 🌟 well deserved you kept me informed from the very start to the finish line 😀 well done guys ✔ 👍 xx Will defo recommend to anyone wanting to buy or sell a home 🏡 xx mallinso @ Co I wish you all the very best lots of love and xx Siani ❤ 😘 …
Sian · 16 October 2024
Agent replied · 22 November 2024
Thank you for your lovely review Sian, it really is appreciated. We wish you all the best for the future in your new home 🏠 …
★★★★★ 5/5
GoogleWe recently used Mallinsons to sell our mum’s house, they were very sympathetic to our situation, providing us with a valuation for the courts, they handled everything, viewings were always accompanied we were kept informed on dates and times, always provided with feed back and advice on how to proceed, the whole team were excellent i can’t recommend them enough for a hassle free experience, it’s definitely a 5 star plus service.
Paul · 14 March 2026
Agent replied · 14 April 2026
Hello Paul, we really appreciate the feedback and 5* star review 😊 We wish you and your family all the best for the future …
★★★★★ 5/5
GoogleCannot fault the service provided by Mallinson & Co, and in particular Mell. We were buying a house through them, and not only did Mell provide great service with that side, but also went above and beyond in aiding us in the selling of our property. This was incredibly helpful as she was able to coordinate a particularly sticking move which threatened to derail the chain. She dealt with everything calmly and professionally and was a really reassuring presence throughout the move. Thanks Mell and Ben!
Robert · 28 April 2024
Agent replied · 26 August 2024
Thank you for your lovely review Rob. We wish you all the best in the future in the new home 🏠 …
★★★★★ 5/5
GooglePurchased a property with them. Mel was excellent and explained everything really wish I sold my property with them. Thankyou for all your help
Elizabeth · 14 February 2026
Agent replied · 14 April 2026
Hello Elizabeth, thank you very much for your 5* review, we really do appreciate you taking the time to leave a review. Wishing you all the best for the future in your new home 🏠 …
★★★★★ 5/5
GoogleWe used Mallinson & Co recently when selling a property. The first sale fell through but due to the patience of Aimee the second sale was so organised. We have nothing but praise for Ben, Aimee and and the team at Mallinson’s and especially want to thank Aimee for all she has done, we were kept well informed by both email and phone, even though we probably drove her mad at times. Well done Aimee you have the patience of a saint
Angela · 29 January 2024
Agent replied · 26 August 2024
Thank you very much for your kind comments Angela. We wish you and all of your family all the best for the future.
★★★★★ 5/5
GoogleA very flawless experience selling our home using Mallinson’s. A professional company who kept us well informed at every stage of our sale whilst still remaining very friendly and supportive. We would definitely recommend Ben, Mel and the team if you want to sell your home with less stress to yourselves with a company who give you help and advice without losing the professional touch. The “Thank You” hamper was a nice and unexpected touch.
Thank you to all the team
Margaret and Allen Slater
Allen · 28 October 2023
Agent replied · 27 November 2023
Thank you very much for your review Allen and Margaret and we wish you all the best in the future in your new home 🏠 …
★★★★★ 5/5
GoogleFrom the initial valuation visit right through to completion, Ben & Mel provide an impeccable level of service. The other estate agents appeared to be novices in comparison.
Thanks to them we sold our house within days, they really know how to sell houses. My advice would be listen to Ben, take his advice, Mallinson & Co really do know what they are doing. They have a method that truly works.
Mel’s support and professionalism made the whole experience, of selling our home, effortless even when other estate agents in our chain were dragging their heels.
Thank you Ben & Mel we will certainly highly recommend Mallinson & Co to everyone who is looking to sell their house.
Stuart · 1 October 2023
Agent replied · 27 November 2023
Thank you for your review Stuart, we really appreciate you taking the time. We wish you all the best for the future in your new home 🏠 …
★★★★★ 5/5
GoogleExcellent professional service! Sold property within 24hrs! Thanks to Ben/Mell & Team for a seamless sale!
N · 14 February 2026
Agent replied · 14 April 2026
Hello, thank you so much for your 5* review, and wish you all the best for the future 😊 …
★★★★★ 5/5
GoogleMallinson & Co have been amazing throughout the sale of our property.
Ben was fantastic in marketing our property, and it sold within days.
Mell then took over to ensure the sale went through smoothly.
They are a fantastic team and I can not praise them enough.
I would like to thank them both for all of their support.
I wish them the very best in the wonderful future Mallinson and Co, will undoubtably have!
Emily · 30 September 2023
Agent replied · 27 November 2023
Thank you Emily for your kind words for Mallinson & Co. We wish you all the best in the future in your new home 🏠and should you ever need our services again you know where we are. …
★★★★★ 5/5
GoogleMallinson and Co dealt with our house sale back in February through to completion in June. The way they marketed the property was modern and effective gaining us 5 viewings in one day and secured us a sale within the first month! Melloney kept us up to date at every step of the way and was extremely helpful - If you are looking to sell your property get in touch! Thanks again to all involved
Natalie · 18 September 2023
Agent replied · 2 October 2023
Thank you Natalie for your wonderful review. We hope you are all settled in your new home 🏠and wish you all the best for the future. …
★★★★★ 3/5
GoogleMallinson and Co were the estate agents of the house we were buying. The initial interaction with them was not so professional and a bit patronising. The way in which we were questioned to prove to them that we were able to afford the property was extremely unprofessional.
Throughout the sale, Mallinson and Co did not seem that interested and it felt that everything was in the sellers favour (I appreciate that the seller has instructed them) but I believe an estate agent should stay or try to stay impartial.
We instructed a surveyor to conduct a home survey on the house and this caused several comments to be made by the estate agent themselves and giving their opinion on the comments made by the survey report and stating that the surveyor was being too detailed. This was extremely unprofessional.
Towards the end of the sale, the communication from the estate agent was poor. We had to send multiple emails/texts until it came to a point where we had to contact the office manager who rightfully provided the service we expected. The 3 stars are due to the office manager understanding our issues and then rectifying these and asking our point of contact to be in touch with us.
There was a nice touch from the estate agents at the sale of the house with a small hamper of gifts.
Following the sale of our house, we have contacted the estate agent again with some queries and these have been ignored yet again.
Overall, I would not recommend Mallinson & Co to anyone considering a house sale.
W · 24 April 2023
Agent replied · 2 October 2023
Thank you for your review and we are very disappointed that you were not satisfied with the service offered to you as a buyer. Our aim as an independent company is to offer a 5* service and this was not achieved. We take your comments on board, but we have to carry out due diligence on all purchasers and this includes checking funding. There was no intention to intrude and make you feel uncomfortable and we apologise if you feel that there was. As to your comments about Mell, the manager that is appreciated and we hope that Mell made you feel comfortable towards the end of your purchase. We wish you all the best in your new home.
★★★★★ 5/5
GoogleBen and the team dealt with both the sale of our property and the purchase of our new one. On our sale both Hannah, Aimee and Cath were brilliant, kept us updated on views, offers etc and were always easy to get hold of and nothing was ever to much trouble for them. For our new house purchase, we dealt with Mell throughout it all and she was beyond brilliant! Always chasing, always helping and making sure things were moving for us. A real credit to the team and we can’t thank her and the whole team enough! Nobody else we would use or recommend.
Scott · 23 February 2023
Agent replied · 23 June 2023
Hi Scott! Thank you SO much for your comments! It has been a pleasure working with you!
Enjoy your new home :)
Best,
Mallinson & Co Team
★★★★★ 5/5
GoogleFrom putting my offer in to the day of completion the service provided was absolutely faultless. I lost my mum during the selling/purchase period the care shown by Mell was so appreciated she took the added stress away by doing over and above for me.
I will never forget this kindness - thank you
Mel · 26 August 2024
Agent replied · 23 October 2024
Hi Mel, Thank you for your kind words and review of our business. We are pleased to hear you are all settled in to your new home and wish you all the best for the future. 😊 …
★★★★★ 5/5
GoogleI would highly recommend Mallinson & Co.
The staff were all polite, friendly and couldn’t be more helpful. I felt they genuinely cared about both clients and customers, we were not made to feel that we were just a number or a statistic.
A special thank you to Mell who was brilliant throughout.
Paul · 25 August 2024
Agent replied · 23 October 2024
Thank you for you review Paul. We are pleased to hear that you are now settled in to your new home and wish you all the best for the future 😊 …
★★★★★ 5/5
GoogleFantastic experience from start to finish, I not only bought a property via Mallinsons but also purchased one as well. An absolutle pleasure to deal with such a modern, forward thinking Estate Agent. A dream to work with from beginning to end with such a modern efficient process. To be highly recommended.
Mark · 14 February 2026
Agent replied · 14 April 2026
Hello Mark, thank you so much for the 5* review it really is appreciated 😊We wish you all the best in your new home 🏠 …
★★★★★ 2/5
GoogleGot in contact with the office to try and book a viewing. When I stated which house I was calling about the lady on the phone paused and said “Yeah okay…and?” to which I thought wow a bit blunt but okay. I gave her details of our availability and she said she’d get in touch but I haven’t heard anything in over a week, not surprised to be honest as she sounded like she couldn’t care less! Wouldn’t bother in future, customer service goes a long way.
Lucy · 25 April 2025
Agent replied · 20 May 2025
Hello, Lucy B could you call the office please to discuss this further. We do not have your details on our system so I can't give a full response. We strive to give the best customer service.
★★★★★ 5/5
GoogleI had a fantastic experience purchasing my first home through Mallinson and Co. Everyone I ever spoke to was so lovely and helpful and couldn’t do enough for me. They are so efficient and really do put customers first, couldn’t have asked for a better service :)
Georgia · 14 March 2026
Agent replied · 14 April 2026
Hello Georgia, thank you for your 5* review, it is appreciated. We wish you all the best in your very first home 🏠 …
★★★★★ 5/5
GoogleAlex was absolutely fantastic. Helped with my sale, went above and beyond at any opportunity and checked in regularly with my partner and I during a very stressful time and made the whole experience enjoyable! I can not recommend these guys enough!!!
James · 7 December 2024
Agent replied · 27 December 2024
Thank you for the fantastic review James, it is really appreciated. We wish you all the best for the future.
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