Trusted Agent profile · Penicuik
★★★★★
1,803 reviews across 2 platforms
Mauricewood Road, Penicuik, EH26 0FS
Avant Homes Scotland East's office in Penicuik, at Mauricewood Road, is rated 3.7 out of 5 across 1,803 reviews on two platforms, including 4 Google reviews rated 4.0.
Every review we hold for the Penicuik office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst time buyers
As first time buyers we really didn't know the process, we were quite anxious when we first entered the office but tasha and Louise made us feel at ease straight away they answered all our questions and helped point us in the right direction. They were both absolutely fab and a huge credit to Avant homes. Thank you for all you're help 😊
5/5
TrustpilotExcellent service.
I moved to my new avant home in Easingwold six months ago. Although all my 'snags' at time of moving in were fully sorted within weeks, I recently found two, very minor, issues.I reported them to Customer Services and received responses from Gemma who arranged visits and kept me informed. The first job has been completed and the second is booked in. Both within 2-3 weeks.Many thanks Gemma.
Thanks for leaving a review and are happy you are having a positive experience with our friendly team! We will pass your praise on to Gemma.
5/5
TrustpilotBest ever
Best ever. Seely fields, Can’t recommend Louise and ruby enough. They help above and beyond. They do everything to make you feel comfortable and the sale to go well. You have to remember that there is many people involved in buying a new house and not sweat the small things. It’s very stressful buying a house and Louise and Ruby make it a lot less stressful. I would not hesitate to show my house to people to view before you purchase, we love our new home. Also a big shoutout to all the builders on site as they are great and the best and couldn’t help enough. They do build it. lol. Cheers keith & Michelle
1/5
TrustpilotAmbretone Park, what a mess!
I visited their Ambretone Park site at Green Hammerton. I went with a view to just looking through the show home windows however the sales agent invited us onto the site. No safety precautions were adhered to and as a result I fell on their building site. I broke my nose, had to have my face stitched up and take time off work to heal. To cover his back, the sales agent told lie after lie about the incident. Hideous people and a disgusting company, you only have to look at the other reviews. When I drive past this development now and see what an absolute mess it looks, I thank my lucky stars I never bought a house there.*UPDATE* You’ll see from the reply below that Avant Homes state that all health & safety regulations were adhered to. What an absolute joke of a response from this company …. I was taken onto this building site after hours. . I was not offered any PPE. . There was no site manager present. . I had my daughter with me who is a minor.. I fell from an open doorway onto a raised concrete ledge. I would suggest they read their own policies and educate themselves. No wonder they have the reputation they have. Stay away from this dishonest bunch of cowboys at all costs.
We take feedback very seriously and thank you for sharing your experience. A thorough investigation into the unfortunate circumstances of your fall was carried out, which revealed that all health and safety procedures were strictly adhered to and that our sales advisor's account of events was fully substantiated. We genuinely care about the satisfaction of our customers and strive to uphold the highest standards of service.
5/5
TrustpilotAndy Jones was professional and helpful…
Andy Jones was professional and helpful when dealing with our fixes, thank you Andy!
Thank you for your wonderful feedback about Andy and for your 5-star review! Many thanks, Avant Homes
5/5
TrustpilotTeam Approach
Paul Weatherston came over to the Jackton Green site from the east coast to support the electrician who was retrofitting some under kitchen unit lighting for us. His background in kitchen installation meant that he could pinpoint the best approach, avoid units needing to be removed & channels dug into walls. The kitchen was left clean & tidy afterwards too 🌟
Hi Heather, Thank you for your lovely feedback about Paul! We are very pleased you had a great experience with us. Kind regards, Avant Homes
5/5
TrustpilotCraignethan Gate…
We recently moved into the development Craignethan Gate and have had the most wonderful experience when buying a new build. We have previously heard horror stories about new build houses but our move was seamless and stress-free. Any questions or issues we have had since moving in have been dealt with promptly and all repairs have been so quick. A massive thank you to team members Chris Hughes and Kyle Hughes who have provided an excellent standard of customer service throughout the whole process. We love our new home so much!
Thank you for your excellent 5-star review! We will pass on your kind words on to Chris and Kyle. Many thanks, Avant Homes
5/5
TrustpilotAndy Jones at the Tranent site always…
Andy Jones at the Tranent site always does 5 star work no matter how small the job and is always happy to help with any other issues. On top of that he has great chat, always a delight to see him 😀
Thank you for your positive feedback about our colleague Andy and for your fantastic 5-star review! Kind regards, Avant Homes
5/5
TrustpilotThank you
I live at Stewart’s Quarter and today the lovely Andy (Jones) came to sort out a few issues for me. He’s such a great guy, so friendly and nothing is too much bother and always working to a high professional standard. In fact everyone on site has been really helpful and I thank them all. Team Avant is amazing.
Thank you for taking the time to write a review about your experience. We are very happy to hear that Andy made your journey easier. Kind regards Avant Homes
5/5
TrustpilotAndy has attended our property a few…
Andy has attended our property a few times to resolve our snagging issues. Nothing is too much trouble for him, he is polite, professional and takes pride in his workmanship. He is a real credit to the Avant Customer Care team.
Thank you for your lovely feedback about Andy! We are delighted to hear that you had a great experience with us. Many thanks, Avant Homes
5/5
TrustpilotSarah was lovely
Sarah was lovely, explaining everything perfectly. I came away very happy.
Thank you for your excellent 5-star review! Many thanks, Avant Homes
5/5
TrustpilotBrough St Giles development
Vicky Phelps has been amazing with us so farWe are hoping to purchase in the catterick area and she has helped us get our house valued for a part exchangeVicky hasn't been pushy in any way and has gave us lots of diffrent options she couldn't do more for usAlso appreciate the advice we have had in regards to selling our current house
Thank you for taking the time to write such a positive review, we really value your feedback. We will be sure to pass on your praise to Vicky she will be happy to hear it!
5/5
TrustpilotMyself and my partner went to view a…
Myself and my partner went to view a house on 29/05/2026 at Earls Park, Holmewood and to have a conversation about some options and other properties. We had Louise on the day and she was really nice, patient, understanding and extremely knowledgable. We couldn’t have had a better experience and it was smooth sailing from every aspect.
Hi Jack, Thank you for taking the time to write a review about your experience. We are very happy to hear that Louise made your journey easier! Kind regards Avant Homes
5/5
TrustpilotFirst Class Service
We recently visited the show house and was taken around two of the properties by Lewis Simms. We found his approach and appearance very professional and we found him full of useful information and advice. Upon our return to the show house he processed the next stages for us in the same professional manner.Thank you Lewis we really appreciate all of your help.
Thank you for leaving such a positive review! We are thrilled you had a great experience with our sales team and will pass your praise on to Lewis!
5/5
TrustpilotExcellent customer service
Ruby was outstanding. Helpful, knowledgeable and polite.
Thank you for taking the time to write your wonderful 5-star review about Ruby! Kind regards, Avant Homes
5/5
TrustpilotVicky Phelps at Brompton Mews
Vicky Phelps at Brompton Mews, Catterick has been very helpful, professional and attentive of my needs in my search for a new house. Vicky’s service and regular communications has left me under no illusions that I’ve made the right decision. I’m so pleased that Vicky is looking after my property and assured that all my queries are covered. Thank you Vicky
Thank you for your positive feedback! We really appreciate it and are glad you had a great experience with us. We will pass your praise on to Vicky she'll be happy to hear it. Good luck with your new home.
5/5
TrustpilotDarren came over to the house to do…
Darren came over to the house to do some work, he was absolutely brilliant and highly professional. Thanks Darren
5/5
TrustpilotAngela at Copper Gardens ⭐️⭐️⭐️⭐️⭐️
Angela at Copper Gardens has been fantastic from the moment we met her too the moment we reserved our plot, which was a VERY BUSY two weeks. She always returned calls, followed up emails and was very detail oriented when answering questions. Would highly recommend and very much feel as ease knowing we are in good hands for the remainder of the process.
Hi Amy, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Angela.
5/5
TrustpilotJulia is nothing but amazing
Julia is nothing but amazing. Very helpful and accommodating and goes above and beyond to provide excellent service!
5/5
TrustpilotJoiner
Andy the joiner has been to us a few times to do snagging repairs. He is friendly, good at his job and makes sure the place is spotless after. He is a real asset to Avant homes.
Thank you for your positive feedback about our colleague Andy and for your fantastic 5-star review! Kind regards, Avant Homes
5/5
TrustpilotFirst class service from a great team
Moved into our new home at the end of October and our experience of Avant Carnethy Heights so far has been fantastic. Caroline, Jemima and Louise in Sales were first class. George and Jim on site with their amazing team have been faultless, and have worked quickly with us to acknowledge and have a plan to resolve any remaining snagging. Holly in Customer Service is regularly checking in to make sure we are happy. Wouldn't hesitate to recommend this builder
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Andy.
5/5
TrustpilotJane
Jane, Neil and Andrew were outstanding in helping us with the process of moving into our new home. Jane was particularly helpful and patient with correspondence whist I was working away for long periods, making sure that my wife was looked after with all planning and decision making. There has been, and continues to be fantastic support from the whole Avant team.
HI Jane, thanks for taking the time to leave a positive review. We are happy to hear your experience with us was a good one. We will pass your feedback onto Jane, Neil and Andrew.
5/5
TrustpilotExcellent service at Five Rise Quarter!
We have had excellent service from Abi at Five Rise Quarter in Bingley. She has been very helpful and has provided clear information to enable us to make an informed decision. We are hopeful that our proposed purchase will proceed smoothly, and feel that we will be well supported throughout the buying process.
Thank you for your kind words and 5-star review! We’re delighted to hear that Abi has provided such an excellent experience. Many thanks, Avant Homes
5/5
TrustpilotExcellent service and professionalism
I would like to provide positive feedback for Andy Jones following his recent visit to our property. We had a number of minor snagging issues, and Andy took the time to thoroughly inspect and document each one. He resolved several of the issues during the visit itself, which was greatly appreciated.
Thank you for your positive feedback about our colleague Andy and for your fantastic 5-star review! Kind regards, Avant Homes
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