Trusted Agent profile · Penarth
★★★★★
375 reviews across 2 platforms
6 Andrews Buildings, Stanwell Road, Penarth, CF64 2AA, CF64 2AA
Part of Allen & Harris, see every office.
Allen & Harris's office in Penarth, at 6 Andrews Buildings, is rated 3.5 out of 5 across 375 reviews on two platforms, including 170 Google reviews rated 4.7.
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Every review we hold for the Penarth office, from every platform, shown as written. First names only.
1/5
TrustpilotRude and abrupt - Clarkston Branch
I have been waiting a month for a call back with more information. I found a couple times over the month and got told that I would be called back. I phoned today and the lady was rude and abrupt, saying they already phoned - which they did not. This whole experience has made us never want to use them.
5/5
GoogleI've had the pleasure of using Lisa at Allen & Harris Lettings several times over the past 12 months. She has always been courteous and professional and has always gone over and above for me as a landlord. I would not hesitate in recommending Lisa or her branch at Allen & Harris, a well worth five star review. An important thing to me is prompt communication, and this has always been delivered. My matters were always attended to with great efficiency. Manks thanks to Lisa and her team.
1/5
TrustpilotShady, sneaky, dishonest.
Hope to never have to deal with this company again. This company work only for their own self-interest and not for their clients. Purposefully deceitful in order to bump up offers and sabotage accepted offers that they aren't happy with. Avoid.
1/5
TrustpilotThis agency is a complete joke
This agency is a complete joke. The day I involved them in the sale of my house I regretted it. First the Branch Manager went off sick and that was the start of our problems. Their surveyor couldn’t even work out the size of our house correctly and underestimated the size of it by nearly a third, and was way out with the valuation. The Area Director was supposed to sort it all out, but I later found out he didn’t even know who to contact in Connells Surveyors. The final straw was they hadn’t even the decency to cancel the contract and let us get an agent who knows how to sell a house. Avoid Allen And Harris Hamilton at all costs!
1/5
TrustpilotDreadful service from Allen and Harris…
Dreadful service from Allen and Harris Stratton Branch and especially Steve Hudson. This branch used to be fantastic and I bought my house from them over 3 years ago but how things have changed. Luckily I had brilliant agents selling my property (Richard James) but have the misfortune of buying one through Steve at Allen and Harris in Stratton who is totally useless.He has lied, been uncommunicative and never even supplied me with the property details that I'm buying. Without any assistance from Steve, we're finally nearing completion and I've been trying, without success to contact Steve for the past 2 days but he's refusing to answer my emails or calls. This review is solely of the Stratton branch but I would suggest you re-think your agents if you're in this catchment area
5/5
GoogleLisa Snooks at the Penarth Branch has been amazing at helping myself secure a good tenant. She has gone above and beyond what was expected even meeting a prospective tenant in her own time to show her around my apartment. Finding a new tenant can be a stressful time but she has taken the burden out of this keeping me continually updated by phone and email throughout the whole process. Big thank you to Lisa.
1/5
TrustpilotThe adviser who was also the manager …
The adviser who was also the manager gave wrong information false expectations did not meet the agreed timeline for the sale of the property resulting additional cost to me as the seller . the manager /adviser did not return my calls I reported this poor service to head office and got no response . this is the second issue I have had with this company and would advise potential customer to steer clear of this. Good sale talk but no follow through Delays thrpough every part of the process
1/5
TrustpilotHad to give 1 star as giving none was…
Had to give 1 star as giving none was not an option. My daughter was a long term tenant (10 years plus) but was unexpectedly served 2 months notice to leave. Reason given was to replace the kitchen. This was a fabrication as the flat was then remarketed and let with nothing changed. The Allen and Harris bath branch who were the letting agent were unhelpful in finding alternative accommodation, devious and unprofessional in their conduct of business (lies, mixed messages, not responding) and finally delayed the return of the deposit. This was an appalling way to treat a long standing tenant of impeccable credentials. Please take heed and go elsewhere as the trauma and hassle of dealing with this agent is not worth the effort.
5/5
GoogleI am really pleased with the level of service provided from both Katie and Lauren in the Lettings team. They listened to my requirements and Lauren quickly let my property with professional tenants. Kept me informed throughout the whole process and I would highly recommend them. Thank you Katie and Lauren.
5/5
GoogleOur experience in purchasing a property from Allen and Harris was flawless. Janeal went above and beyond for us and was fantastic in keeping us updated. Excellent communication from start to finish. Cannot recommend the Penarth branch enough. Thank you so much for helping us find our perfect home.
5/5
GoogleFrom first point of contact to hand over, professional, fast, efficient and friendly staff especially Katie Duke who dealt with my process of renting a property, a great asset to the allen and harris team who in my own opinion are the number one estate agents for anyone to use in future...many thanks to the allen and harris team (penarth)
5/5
TrustpilotHarry from Allen and Harris
Harry from Allen and Harris, supported myself and my partner with our mortgage process and application. This included 3 x face to face appointments. During the appointments harry was very professional, friendly and approachable. Things we didn’t quite understand, being first time buyers, were explained in great depth. Not only did harry sort out the mortgage application, but also all the important insurance covers too. May I add, 10 days after our mortgage application was submitted, we had an email back to say it was accepted! Much quicker than what we thought the process would take! ☺️ thank you! We would definitely recommend
1/5
TrustpilotRude and unhelpful
My goodness - where to begin… Allen and Harris clevedon branch Somerset. I’ve dealt with a lot of estate agents, as I’m sure most of us have. I’ve bought houses, sold houses, and rented more times than I’d have liked. This estate agent was by far the worst I’ve dealt with- which is saying something as we all know what they are like to deal with. Lack of communication Lack of customer service Lack of knowledge Lack of understanding Lack of basic assistance Lack of professionalism to a very high standard I dealt with two agents from this branch and both were not only unhelpful but rude and failed to do even the most basic of tasks when dealing with my rental. Both myself ( the renter) and the client ( the home owner) have been stunned by the complete lack of service. I can safely say I will never use this agency again and will make sure I don’t deal with any of the branches in the future - I will actively not peruse any further business dealings with the entire company - not just the clevedon branch. Up to you if you use them- just be ware and be prepared to do a lot of the work yourself and deal with really very rude and unhelpful staff.
5/5
GoogleLisa has been absolutely amazing - it's taken less than a week from seeing the property online to getting the tenancy agreement signed and everything sorted! She was such a pleasure to deal with - super responsive, nothing was too much hassle, and kept me updated all along the way. I feel really assured that the tenancy is going to be smooth running. Thanks so much!PositiveResponsiveness, Professionalism
5/5
TrustpilotThoroughly recommend Allen and Harris
Thoroughly recommend Allen and Harris. Selling a house that was my grandparents and latterly my late parents was a difficult and emotional thing to do, coupled with me living a two hour drive away. The team were very kind, thoughtful. Kept me up to date and really went above and beyond, offering to get legal paperwork from their office to my solicitors for me. I would particularly mention James Lamb and Connor Sherman. I wouldn't hesitate to use Allen & Harris for buying or selling any property.
5/5
GoogleI feel Ella was an absolute lifeline in my purchase, as solicitors seemed to struggle to communicate with each other. I think if it wasn't for Ella, my daughter and I would still live in rented accommodation. No question was to big or to little. Exceptional communicator. So supportive and positive, Ella really saw us through this challenging time. A huge thank you!PositiveResponsiveness, Quality, Professionalism, Value
2/5
Trustpilotthe one in bristol never answer their…
the one in bristol never answer their phone for enquiries (it was end of january, maybe busy period?). Even if you leave your name + phone number twice, they do not give call back.
1/5
TrustpilotAbsolute joke
Emailed to ask for a viewing of a house, was called by (apparently) the head office and told it would be booked in. We arranged our day around the viewing and got excited to view what looked like a really lovely house. I got a bad feeling the day we were meant to view it as I hadn't had any confirmation email and was told that I hadn't been booked in at all. I then asked to book it in for another evening and my details were taken this time. Again, arranged our day around the viewing, didn't receive a confirmation email. Rang again and was told that it hadn't been booked in, they didn't have my details on the database and the vendor had said they only wanted people that were ready to buy to view the house and because mine is going through the process of being put on the market, that I couldn't view it. Absolute joke. Wasted so much of our time. AND they had the balls to ask if we needed an estate agent to put our house on the market - as if I would go anywhere near them now. Will be avoiding any houses that are being sold by them now and in the future.
5/5
GoogleElla has been amazing throughout my whole property buying process. I am a first time buyer so I am not educated in the process of buying a property and what is required. Ella has helped chase solicitors (when I am unable to get hold of them), keep me up-to-date with the latest information and is very knowledgeable - I couldn't of done this without her!
5/5
Google5* for Allen and Harris Penarth I must have been the most annoying client they had ever had constantly ringing about a house that I desperately wanted. They where proffesional & answered all of my questions. Highly reccomend. Thank you so much 🙌 …
Hello Aaisha, thank you for your terrific 5* review and recommendation! We're delighted to hear that our team could assist you and answer all your questions. Best wishes, Lucy, Customer Relations.
5/5
GoogleKatie has been amazing throughout the process of renting out a house for us. Communication has been second to none. Tenants found almost immediately, throughly checked and moved in just as quickly! Also on hand with good advice regarding future properties. Wouldn't hesitate to use again and will be in the very near future! Thanks again Will.
5/5
GoogleMy partner and I are renting a property through Allen and Harris Penarth branch. The customer service we have received has been exceptional. Millie in particular went above and beyond to help us with our house move. Lisa was also a lovely person to talk to over the phone. Thank you so much. We will definitely consider A&H for future rentals/buying.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotGreat service!
Used Allen and Harris Abingdon for my mortgage. Dealt with Aaron who was brilliant very knowledgeable, enthusiastic and actually went above and beyond in the service he delivered by giving me some great advice concerning landlord insurance. Would highly recommend using Aaron if you need a mortgage.
5/5
GoogleMillie and Katie were extremely helpful throughout the whole process. Even when the first landlord pulled the house just before our move in date, they were great and found us another house within a few days. They are both really friendly and helpful. I’d recommend Allen and Harris to anyone moving to this area.
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Tell us what you need and we'll put you in touch. Allen & Harris Penarth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Penarth.
