Trusted Agent profile
★★★★★
59 reviews across 1 platform
Harlech House 5 Main Street, Pembroke SA71 4JS
West Wales Properties's Pembroke office at Harlech House 5 Main Street is rated 4.7 out of 5 across 59 reviews on 1 platform, including 59 Google reviews rated 4.7. Checked 9 October 2026.
Every review we hold for the Pembroke office, from every platform, shown as written. First names only.
5/5
GoogleLara sold a property to us in Tenby as was brilliant throughout the whole process. If i was ever selling i would no doubt us West Wales Properties and Lara in particular. Great for any sellers to know how proactive they are chasing up solicitors and buyers which definitely made the sale go through a lot quicker
Many thanks for your review - we really appreciate the feedback which has been passed to the team and Lara in particular.
5/5
GoogleHelen was excellent at keeping in touch and making sure I knew at every step what was happening.
5/5
GoogleI have my cottage up for sale Helen Cox,based at Tenby and Pembroke branches. Has been absolutely fantastic. Would definitely recommend if you want to sell your home. Use West Wales estate agents.
Thank you very much for your review. I'm delighted you are pleased with our service :-)
5/5
GoogleHaving just bought a property with the help of West Wales Properties who I found to be super efficient and kept me up to date. So helpful and caring too. Would definitely recommend.
Thank you so much for your review - I'm glad that you found the staff to be both helpful and caring - its important to us that everyone is treated that way! :-)
5/5
GoogleVery smooth and professional service. Thank you.
Thank you very much for your review :-)
5/5
GoogleExcellent service from the Pembroke and Tenby branch . I would recommend this company over and over . Very professional staff through start to completion . Namely Helen ,Lara and James . Thank you very much
Good Morning, thank you very much for the fantastic review - we've passed your feedback on to the mentioned staff :-) it has made for a very happy monday!
5/5
GoogleLara at West Wales properties is extremely helpful and efficient. She could not have been nicer and more obliging and I would recommend her highly
Thank you so much for your review of Lara - it means a lot :-)
5/5
GoogleThe Tenby branch of West Wales Properties have been outstanding from start to finish. We cannot recommend them enough and will absolutely use them without hesitation if needed in future. …
5/5
GoogleBest estate agent,alway willing to go beyond to help you,I would recommend to anyone
1/5
GoogleExtremely disappointing service. Constantly undermined me as the seller. Reduced the price of my home to tens of thousands under true price without my knowledge to please others and achieve a sale even when similar or smaller properties were holding price in the same street. Eventually sold my property within the family. If you want to sell your property for a reasonable, fair price find another agent. This one will happily take your money for little or no service and leave you as another statistic.
5/5
GoogleWe recently purchased a home through West Wales Properties, and we were so pleased with the level of communication and professionalism the agency provided. Everyone was so friendly, so helpful and always available to answer any queries we had via email or phone, informing us immediately of any changes or progress in the sale. The whole team were wonderful and we cannot recommend them enough for first-time buyers, they made the whole process a lot more comfortable and their advice and expertise was always appreciated. Thank you to all!
5/5
GoogleA very professional agent and all the staff spoke to me politely and in a friendly manner, as a person and not just a customer. Always kept me up to date with events by personal contact. Feedback on viewings was obtained and given to me promptly. I used their legal associates who were efficient and cost evective, who also kept me up to date with the progress of my sale. I would definitely recommend them and will use them again if I wish to sell in the future.
5/5
GoogleVery helpful at all stages, very happy with the service!
Great to hear -thank you! :-)
5/5
GoogleI used West Wales Properties to sell my last property and to buy my new house. The team were very pro-active at finding viewers for my previous house and arranged appointment to suit me. They were very good at finding me properties to look at that suited my needs They were always helpful and friendly whenever I had a query. They made the who process a lot easier for me and I cant thank them enough for all there help.
5/5
GoogleI used West Wales Properties to sell my last property and to buy my new house. The team were very pro-active at finding viewers for my previous house and arranged appointment to suit me. They were very good at finding me properties to look at that suited my needs They were always helpful and friendly whenever I had a query. They made the who process a lot easier for me and I cant thank them enough for all there help.
5/5
GoogleHave just completed the sale of my house with West Wales Properties. It was dealt with professionally and efficiently. The girls in the offices have been fantastic. Helen, Amy, Lara have done a great job on keeping me updated at …
5/5
GoogleI recently purchased a house with West Wales Properties Pembroke. Emma Lovatt was extremely helpful, she was very fast replying to emails and answering any questions I had. I would recommend.
5/5
GoogleTake it all back what I said about estate agents. West wales property’s. Prefect. Thankyou.
5/5
GoogleJames provided a professional service with attention to detail. His manner was very polite and friendly and he was always contactable, to answer questions or resolve issues.
Thank you very much for your review - we have passed your lovely comments on to James.
5/5
GoogleThe best way to buy or sell first class sei
5/5
GoogleVery helpful, professional experience
Many thanks for taking the time to review us :-) Kind Regards Kerry-Anne
1/5
GoogleExtremely poor communication, the over promise and under deliver, customer service sucks. I can't believe it has been so difficult to spend an awful lot of money with them, Want to sell your house? Try the butcher's, or the bakers, in fact anyone other than these clowns
5/5
GooglePosted on bahelf of Sue Hill: Just to say Emma Lovett gave an excellent service , on behalf of West Wales. She listened and understood our situation as I was helping my relative , who had Alzheimers , sell his property. She kept us both informed and gave realistic, sensible advice and we received regular updates which was most helpful.
5/5
GoogleThey were all really helpful. They work well within a team and always had time to talk things over with me if I had any queries. They supported me throughout the sale off my property which at times was stressful. I dealt with the pembroke branch and I would like to say thank you to all of them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
West Wales Properties's Pembroke office has 59 reviews across 1 platform: 59 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
West Wales Properties Pembroke is rated 4.7 out of 5 across all 59 reviews, and 4.7 out of 5 on Google from 59 reviews, checked 9 October 2026.
West Wales Properties Pembroke, Harlech House 5 Main Street, Pembroke SA71 4JS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.