Martin & Co Paisley reviews

★★★★★ 1/5

Google

UK's worst letting agent! When my partner and I rented a flat from Martin&Co the condition they handed the flat over in was disgusting. They had not cleaned the flat and the coffee ring and crumbs from the previous tenant (who moved out 2 weeks prior) where still all over the kitchen worktops. Dog hair was everywhere and the over state of the flat was overall poor. And they actually had the cheek to claim £60.00 for cleaning when I left the flat spotless! For the full duration of our lease we were left with a unpainted living room door which I got numerous splinters from, we were advised that this would be painted prior to us moving in as it was just replaced due to damage from the previous tenant, this frustratingly was never done and even more annoying was the fact that the manager kept insisting the door was finished even though we sent numerous photos and it was more than obvious that he was lying - which became a current occurrence for all the Martin&Co team. Martin&Co do constant home visits which they state are for the "benefit of the tenant and the landlord" however you do not get any feedback on these visits and they are very inconvenient for someone who works 8 - 5 mon to Fri. I told Martin&Co that for every I want to be present as I have pets and I didn't want their staff to disrupt or upset them. I agreed a time (12:00) with the agent for a home visit back in August last year only to find out that the Agent had let themselves in at 11:30 after me specifically arranging a time to meet. The worst part of this is that the agent didn't even have the decency to phone me and let me know that they had been to the property so I was left sitting in the property until half 2 that afternoon before getting any information from the paisley office. Also there was mould in the flat due to a structural defect in the building which caused damage to furniture and clothes. I requested and provided back up of £300.00 to cover the cost of the furniture and Martin&Co have refused to pay even though the building defect is there responsibility. I have reported to the property ombudsman and this is still on-going. Overall the staff are rude and unhelpful. I would recommend to avoid at all costs. I was unfortunate I did not read the reviews online prior to agreeing the lease which I now extremely regret. Lesson learned as I have had plenty of pleasant experiences with other letting agents and landlords in the past. I would recommend if you find a property by Martin&Co that you like then use rightmove to find an alternative letting agent in the surrounding area or even visit the area to see if there are any private landlords adverting locally.

Paul · 26 May 2017

★★★★★ 1/5

Google

Absolute disgrace. We lived in a flat for a year and for 7 of those months we had mould (through the winter can I just point out). Due to this being a problem with the building the landlord was responsible for getting it sorted and through no fault of her own was struggling with this as it was factors that maintained the actual building itself (APEX another joke for another review). However we were left with coughs, colds and I struggled with my asthma which I've never had to use an inhaler for years for. We also had a week with no electricity due to this damp which left us with a full freezer and fridge of food we had to chuck out and replace out our own pockets. Then an electrician or whoever Martin and co sent put a hole in our bedroom wall and removed the socket there resulting in us losing this Heater for the whole winter. We left on what we thought was good terms considering the crap we had put up with and given them time to sort. We left the place immaculate with nothing but two doors valued at £50 for both and a broken mirror which came off the wall and hurt my boyfriends foot as he tried to gently tighten it to the wall which it was lossely hanging from and they trying to charge us £90 for cleaning and £185 for damages!!! Absolute joke you try to be so nice and understanding and thats what they hit you with... I can tell you its not happening. over my dead body are they robbing us of money we need, I'll be fighting this you thiefs.

Emmsie · 22 November 2016

★★★★★ 1/5

Facebook

Ignore any positive reviews about this place. The jist of there operations is as follows. 1. Advertise property 2. Sucker someone into renting it 3. Have a ton of faults with alsorts of things which are and aren't alluded to in the report. 4. Wait for claim on deposit then search through house with fine tooth comb and blame tennants for anything from dirty washing machine drawer to shite carpet which couldn't possibly be tenants fault. 5. Place a claim on deposit totally disproportionate to claims and say you need to go to court to dispute them. In short they are a mafia run joke. DO NOT USE. Waste your hard earned money on hostels for 6 months if required and avoid this like the plague. Can honestly say its more satisfying getting mugged. And I have so take if from the latter is prefferable.

Robert · 8 August 2016

★★★★★ 1/5

Google

I would score less if I could please avoid this place at all costs! The property we moved into was lovely although Martin&Co are a complete joke! We payed our rent in full every month when it was supposed to be payed and where good tenants. They promised to repair the back door which never happened also promised to clean round the side of the premises which also never happened. The real problems started after we moved out when it came time to get our deposit back. We did break the kettle which would obviously need replaced and I did melt the handle on the grill by accident, apart from this we should not have had to pay for anything else. They tried to charge us for a floor which was already damaged by previous tenants and I have no doubt they kept the previous tenants deposit because of this, if the floor was already damaged by them then they should of had it replaced for new tenants coming in and obviously kept their deposit and didn't do the repairs! They said we would get so much of our deposit back and where gave the round around for months and I believe they done this to waste time as the deposit gets held by a scheme safe deposit Scotland to make sure these crooks can't do this with your deposit but they only hold it for so long then return it to the letting agency now the time has run out and the deposit had been returned to Martin&Co and now they are saying we have not to receive any of our deposit back! Making up lies saying we didn't pay rent and their was damage to property etc. Stay away from these people they are nothing but crooks also went onto their Facebook page and left several reviews which all got deleted by the letting agency which proves they don't like the truth and don't want anyone else to what crooks they are so be well aware of this company and just stay away, they are more hassle than their worth. We now have a lawyer involved and we'r glad we have moved to a new property with an amazing landlord not like Martin&Co with all their false promises and theft of our deposit and lies! Hope this helps anyone who is looking to go with this lot, they are not to be trusted ;-)

Alicia · 20 March 2016

★★★★★ 1/5

Facebook

Joke of a place leaving my friend and her partner and young daughter without there deposit. Leaving them waitin and false promises they are expecting there second child so the money that use are keepin away from them could help them towards the needs they will need wen there new born arrives.. Proud bunch if people a take it work here and can sleep well at nite knowing wat use are doing to families probs not just my friend goin threw this but since u dont keep bad reveiw posts up no 1 will ever know wouldnt even gee u 1 star wouldnt gee u anything. Shame on all of u!

Ashley · 11 October 2015

★★★★★ 1/5

Facebook

Avoid this place at all costs! Have been deleting my comments then funny how lots of people go on and write a good review around the same time, obviously ppl they know as they are all friends with eachother lol. Martin&Co are a complete joke! We payed our rent in full every month when it was supposed to be payed and where good tenants. They promised to repair the back door which never happened also promised to clean round the side of the premises which also never happened. The real problems started after we moved out when it came time to get our deposit back. We did break the kettle which would obviously need replaced and I did melt the handle on the grill by accident, apart from this we should not have had to pay for anything else. They tried to charge us for a floor which was already damaged by previous tenants and I have no doubt they kept the previous tenants deposit because of this, if the floor was already damaged by them then they should of had it replaced for new tenants coming in and obviously kept their deposit and didn't do the repairs! They said we would get so much of our deposit back and where gave the round around for months and I believe they done this to waste time as the deposit gets held by a scheme to make sure these crooks can't do this with your deposit but they only hold it for so long then return it to the letting agency now the time has run out and the deposit had been returned to Martin&Co and now they are saying we have not to receive any of our deposit back! Making up lies saying we didn't pay rent and their was damage to property etc. Stay away from these people they are nothing but crooks also left several reviews on this which all got deleted by the letting agency which proves they don't like the truth and don't want anyone else to what crooks they are so be well aware of this company and just stay away, they are more hassle than their worth. We now have a lawyer involved and we'r glad we have moved to a new property with an amazing landlord not like Martin&Co with all their false promises and theft of our deposit and lies! Hope this helps anyone who is looking to go with this lot, they are not to be trusted and make sure you go thorough safe deposit Scotland to get your deposit back straight away :-)

Alicia · 8 October 2015

★★★★★ 1/5

Google

AVOID - flat had no heating, no hot water and was so dirty there were dead flies everywhere. Didn't even change the bin for me moving in. Staff are rude and unhelpful. Take weeks to action anything and claim they "didn't get the email" which they sent a reply to. So many problems they have no interest in fixing but I'm still being charged full rent. HORRIBLE COMPANY

Jordan · 26 May 2018

★★★★★ 1/5

Google

applied for a property but did not sign for take keys as no longer wanted application go ahead as change in circumstances, was charged £575 in total for deposit even though my dog has never been near property EVER i only viewed premises.....waiting on refund of monies...was told was with accounts. Need my deposit back asap....but they not in rush return money

Thinknoodles · 26 May 2017

★★★★★ 5/5

Google

Big thanks to Neeraj been great help, The staff are helpful and polite.

Star · 20 March 2018

★★★★★ 1/5

Google

I almost felt bad for reviewing them but turns out other people weren't happy with their service either. They're more interested in helping themselves make money than helping people find a home. Don't call them 'unhelpful' they'll let you know how unreasonable you are instead! More

Mitchelle · 6 March 2022

★★★★★ 1/5

Facebook

It's funny how you had no good comments until yesterday and why are you deleting the bad ones? Your customers or potential customers need to know that the company is a disgrace and can not be trusted. My sister has been waiting months for her deposit back. You can keep deleting the negative comments but we will keep posting them.

Lora · 11 October 2015

★★★★★ 1/5

Google

I almost felt bad for reviewing them but turns out other people weren't happy with their service either. They're more interested in helping themselves make money than helping people find a home. Don't call them 'unhelpful' they'll let you know how unreasonable you are instead!

Mitchelle · 20 March 2022

★★★★★ 5/5

Google

I have dealt with Martin & CO Paisley for many years, they are excellent and very organised. John

John · 9 May 2024

★★★★★ 1/5

Facebook

Seriously all these 5 star reviews in 1 day!! Joke of a company! Not giving people deposits back even though they spent their own money on your property! Give them their money back!!! My uncle (an ex soldier) also had problems as he was dumped in a run down smelly flat and was told to deal with it!

Charlene · 11 October 2015

★★★★★ 4/5

Google

Being a landlord for many years i have dealt with a few agencies. I have been with Martin & Co, Paisley for over a year now and found them to be the most reliable agent in the area. Don't get me wrong they are not perfect but they professional and efficient at what is a challenging business.

Steven · 26 May 2017

★★★★★ 5/5

Google

They're very professional, friendly, and helpful.

Erik · 5 November 2024

★★★★★ 1/5

Facebook

I woudnt reccomend to anyone. Their customer care policy's don't exist and they ignore your calls emails etc i know people still trying to get deposits etc back .Exploiting young families & conning them out of hundreds of pounds which they need .No I woud not reccomend this company at all to anyone .

Veronica · 11 October 2015

★★★★★ 1/5

Google

My experience with this branch of Martin and co was disgraceful from start to finish. How they get away with the way they treat their customers and the lack of help they give is beyond me. Was a tenant with them for over a year and they …

Kelly · 22 April 2019

★★★★★ 1/5

Google

These people are crooks and liers they refuse to give deposits back e when we even fixed things in the house when we first moved in out of our own pocket never go near them shoking company false promises and lies

Tina · 26 May 2016

★★★★★ 1/5

Facebook

Avoid this company at all costs. Terrible service to its customers, and is an absolute joke. Shame on you Martin & Co Paisley. Dont deal with them people, Dont give them your business, take it elsewhere. Disgusted by this company

Antony · 11 October 2015

★★★★★ 1/5

Google

Travelled 370 miles to view a property that I'd agreed to view after speaking with them, only to arrive at the agents to be told it's already got an occupier, with excuse after excuse for not contacting us.

Matthew · 26 May 2018

★★★★★ 5/5

Google

We rented a lovely 4 bedroom detached house for around 1 year. Whenever there were any issues Martin & Co were quick to respond. Our experience has been very positive and we would recommend them.

Andrew · 21 October 2018

★★★★★ 5/5

Google

Very good service, fantastic staff. Good for tenants and landlords

Jorge · 6 March 2023

★★★★★ 1/5

Facebook

Absolute joke of a company , stay clear !! This company should be shut down they are in no way professional and scam people out of there deposits should be ashamed of themselves

Kerry · 11 October 2015