Every review we hold for the Paisley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe staff were great from the start and…
The staff were great from the start and to the end of the process. The two ladies who I dealt with were Paige and Romilly. Both were lovely, polite and were always happy to help. Will hopefully get another house in the future. Thank you, Michael 🙂👍
Michael · 24 September 2024
Agent replied · 23 October 2024
Hi Michael, fantastic to hear you felt supported through the entire process by Paige, Romilly and the Auction House Hull & East Yorkshire team! Best, Auction House
★★★★★ 5/5
TrustpilotA stressful experience made easy.
As we had never sold a property at auction before, we were delighted with the service, advice and information we received from Olivia Boulting at Auction House.From day one, an initial enquiry about using Auction House has proved to be the best decision we made.Olivia has been an absolute gem, she has been available for advice, and assistance for our queries. She is a very helpful and knowledgeable, able to help us deal with unknown issues we encountered, with skill.We can't thank Olivia enough for her guidance and support during the whole process.
Yvonne · 12 May 2022
Agent replied · 12 June 2024
Hi Yvonne, Thank you so much for the kind feedback regarding your experience with Olivia from the Devon & Cornwall team. We're delighted you found your first experience selling at Auction stress free as that's our aim for all of our customers. All the best - Abi
★★★★★ 5/5
TrustpilotOlivia Boulting of Auction House
Olivia Boulting of Auction House has been first class in her attitude and professionalism. If I had an property requiring auction methods for disposal, there is no doubt that I would lean on Olivia Boulting at Auction House and engage her services.Olivia operates to a far higher degree of professionalism than any other auction company and/or property professional I have experienced; and as a fulltime investor I have dealt with many.In a sector where "Laissez Faire" is the norm, Olivia Boulting is the consummate conduit and facilitator.
Andrew · 9 May 2022
Agent replied · 12 June 2024
Hello Andrew. Thank you so much for your glowing review of our wonderful Area Manager Olivia. We're so pleased you had a great experience with Auction House and hope to work with you again in the future. All the best - Abi
★★★★★ 5/5
TrustpilotBrilliant Experience - Thank you Dale!
What an exceptional experience with the perfect result! I was first introduced to Dale Cox at Auction House Cheshire by our estate agent after the property we were trying to sell had multiple failed transactions. Dale was extremely personable and was very thorough in his explanation of the auction process and his communication was excellent throughout. We were very excited for the property to go into the auction but Dale did such a brilliant job building interest that we accepted one of the numerous offers we received pre-auction. I cannot recommend Dale highly enough, he exceeded all expectations and produced a fantastic result, thanks for everything!
Andy · 6 May 2022
Agent replied · 12 June 2024
Hi Andy, thank you so much for your wonderful review. We're so pleased that Dale was able to sell your property pre-auction - what a fantastic result! All the best - Abi
★★★★★ 5/5
TrustpilotFirst Class Service
Always communicated with us - kept us updated on everything and ensured we understood the process before we joined up.
Phil · 18 September 2026
Agent replied · 23 September 2026
Hi Phil, Thank you so much for your wonderful review! We are delighted to hear that our team kept you well-informed and made sure you understood everything. It's fantastic to know you found us professional, trustworthy, and helpful. Best, Auction House
★★★★★ 5/5
TrustpilotThese guys went out of there way to…
These guys went out of there way to help and above and beyond what they were required to do. Couldn’t recommend more
Cameron · 4 September 2026
Agent replied · 23 September 2026
Hi Cameron, thank you for your lovely feedback! We are so pleased to hear that we exceeded your expectations. Best, Auction House
★★★★★ 5/5
TrustpilotHelpful from start to finish
I have recently purchased some land at one of the Auction house auctions. the whole team were really helpful from start to finish. I would like to give a special mention to Gary Davison, who went the extra mile to make sure i knew exactly what i need to do. He's even advised after the auction closed.
Customer · 21 March 2024
Agent replied · 12 June 2024
Thank you for your review of Gary & Auction House, we are so pleased to hear Gary went the extra mile for you - Lauren
★★★★★ 5/5
TrustpilotOlivia was excellent through the whole…
Olivia was excellent through the whole process. Olivia explained the end-end process and associated costs clearly and was easily contactable and responsive throughout the process. Watched the on-line auction as Olivia secured a good price for us. Olivia took stress out of the situation for us.
Gary · 22 September 2024
Agent replied · 23 October 2024
Hi Gary, thanks for sharing such high praise for Olivia in the South West team. We are so pleased to hear you had a stress-free experience of selling at auction. Best, Auction House
★★★★★ 5/5
TrustpilotDan the agent went above and beyond the…
Dan the agent went above and beyond the call of duty. He provided with all the information I needed. He accommodated my surveyors visit and late arrival. Even bringing the keys to me on the evening of completion day with hearty congratulations. Shannon working behind the scenes always answered my queries promptly. Happy to recommend.
Customer · 20 December 2025
Agent replied · 12 June 2024
Hi there, it's fantastic to hear about your excellent experience with Dan. Thank you for the recommendation! Best, Auction House
★★★★★ 4/5
TrustpilotWe had near flawless experience
We had near flawless experience. The website is fairly self explanatory and bit experience was smooth. The communication was prompt thorough email. But tried to call few times which did not go well. Overall a good job.
Sudeesh · 13 May 2026
Agent replied · 5 June 2026
Hi there, thank you for taking the time to leave us a review, we're very pleased to hear you had a smooth experience! We also appreciate your feedback regarding telephone communication, and will be sure to pass on your comments. Best, Auction House
★★★★★ 3/5
TrustpilotEverything was very well administered
Everything was very well administered, but (and this is no indictment of the team or the service) it's not the same as sitting in an auction room and there seems to be a lot of pre and post-auction form filling and registering.Other than that, well done to Brian and the team.
Simon · 14 June 2024
Agent replied · 24 August 2024
Hello Simon, thank you for your feedback. We completely understand that some prefer an in room auction. All the best - Auction House
★★★★★ 5/5
TrustpilotOutstanding Service
Auction House (Sussex & Hampshire) are a completely professional organisation and helped us every step of the way. Melanie went above and beyond to help with the smooth transaction, and her communication skills were outstanding throughout. We also received some great advice from Adam and Stewart. The team from Brighton made this a great experience for us and we look forward to using them again in the future.
Brad · 22 May 2023
Agent replied · 12 June 2024
Hello Brad, thank you so much for your wonderful feedback. Great to hear about your experience with the Sussex & Hampshire team. All the best - Abi
★★★★★ 1/5
TrustpilotQuit with these clickbait guide prices…
Quit with these clickbait guide prices !SDL sold 7 Spenser Close for £88,000 a matter of weeks ago, can you tell me how on earth you have set a guide price of £34,000 ? They laughed and were unsurprised when I asked if the property sale went through abc why it is now listed so much cheaper !Again, SDL sold Salisbury House a few weeks ago for £29k, please explain why you have a guide price of £10k ?These prompted me to check out your other midlands properties and they all seem to have been purchased from other auction companies very recently and you have placed ridiculous prices on them !!234 Russell Road was sold by I am sold for £160k, your guide price is £60k.. how ?69 Lawnswood Avenue was sold by i am sold for £140k, your guide price is £40k.. how ?2 Lawley Street was sold by I am sold for £150k, your guide price is £50k.. how ?I am sure there are countless other examples ! What on earth are you trying to do here ?Are you trying to say that your seller is prepared to take losses of over £100,000 per property ! Don’t be so ridiculous ! I am reliably informed that your seller used to use midlands auction firms but local buyers “are on to him”, so he has decided to rip off London buyers instead !The auction industry needs to be properly regulated.. far too many cowboy underhand auction houses letting unscrupulous sellers run amok ! Auction used to be a good place to buy.. those days are over.Why are you trying to dupe innocent and unaware buyers ? Do you know the financial and mental damage you can cause people ? Do you even care ? I would hazard a guess as to no ! You clearly place earning a few extra £ over having a moral compass !Shame on you !
Chand · 19 January 2022
Agent replied · 12 June 2024
We thank you for your comments. Auction House London can absolutely confirm that the appropriate terms and conditions have been signed by the client, and that a genuine reserve price within the guide has also been confirmed. We are not able to dictate to vendor clients the price to which they should be marketing properties, only to advise, and this is exactly what we have done in this case. It is at the client’s insistence that the property is being marketed at the level it is, albeit against our best advice. We believe the client has particular circumstances private to himself which has led to him taking this decision and issuing instructions to us accordingly. Auction House London are a professional company and always strive to give clients the best possible advice and achieve the highest possible price for them but we are grateful to you for your comments and can confirm that we continue to advise all our clients in the most responsible and professional manner possible.Jamie Royston, Director, Auction House London
★★★★★ 5/5
TrustpilotDealing with Jenny Austen was very…
Dealing with Jenny Austen was very easy, and she put in a lot of work to make the sale of 70 Charles Avenue very successful. Putting it another way, she did the heavy lifting which frankly I was very happy to let her do. The price achieved for the house was well in excess of what I was expecting and pretty near the Estate agent's valuations without the hassle. Thankyou very much
Stuart · 17 December 2022
Agent replied · 12 June 2024
Hi Stuart, thank you for your review. We're delighted to hear about your experience selling at auction. I will pass your feedback on to Jenny too - all the best, Abi
★★★★★ 5/5
TrustpilotExcellent Service
We were kept informed and given advice every step of the way. Would definitely use this service again.
Lucie · 14 September 2026
Agent replied · 23 September 2026
Hi Lucie, thank you for your five-star review! We're so pleased to hear that you felt well-informed and supported throughout the process. Best, Auction House
★★★★★ 5/5
TrustpilotHelpful staff.
Chris was able to show me the property at short notice. He had the required buyers paperwork with him so I was able to complete these and return Monday ready for auction Wednesday.I watched the auction online but bid successfully by phone.Follow up conversations by phone were prompt as was sale memorandum to solicitor.
Sylvia · 1 April 2024
Agent replied · 12 June 2024
Thank you Sylvia for your review of Chris & Auction House. We are so pleased you found the team to be very helpful - All the best, Lauren
★★★★★ 5/5
TrustpilotGreat experience buying from Auction…
Great experience buying from Auction house this is the first time I’ve done anything like this a big shout out to Mark Upston who was always on the end the phone whenever I needed advice, nothing was too much trouble will definitely look at buying like this more in the future
Mr · 21 May 2024
Agent replied · 12 June 2024
Thank you for your review of Auction House, we are so pleased to hear you had a great experience buying through us. All the best - Lauren
★★★★★ 5/5
TrustpilotHighly Recommend
It's been always in my mind that selling property by Auction is complicated but Auction House really made my life a lot easier. Things have been explained very clearly and the strategy was very successful. The property was sold at a better price the expected. Thanks Lukas as he has been very helpful and professional throughout the process.
Kai · 23 December 2023
Agent replied · 12 June 2024
Hi Kai, thank you for your fantastic feedback. We're so pleased you had a great experience with Lukas and the Auction House Staffordshire team. All the best - Sam
★★★★★ 5/5
TrustpilotDan @ Auction House
We’ve worked with Dan for a little while now and couldn’t speak highly enough of the service he’s offered not only to use as an agency but most importantly our clients. The process is seamless and we wouldn’t hesitate to recommend and we look forward to working together for years to come.
Tom · 24 April 2024
Agent replied · 12 June 2024
Thank you Tom for your positive review of Dan and our Auction House North Wales team. It's fantastic to hear that you received an excellent service and we really appreciate your recommendation. All the best - Rachael
★★★★★ 5/5
GoogleGreat service from Nicola and team at AHS, honest advice, excellent ongoing contact and a friendly yet professional approach. Would definitely recommend their service to others.
Fiona · 16 May 2025
Agent replied · 16 April 2026
Thank you for your fantastic review Fiona, a pleasure working with you!
★★★★★ 5/5
TrustpilotEnormous thank you to Robert Hurst and…
Enormous thank you to Robert Hurst and the team. I know how hard they worked to achieve the best possible price for my parents house in these tough times. The moment I gave Robert the keys 🔑 he also took responsibility and I confidently stepped away. He didn't rest until he was sure he could do no more. Thank you Robert
Gaye · 28 September 2023
Agent replied · 12 June 2024
Hi Gaye, thank you for such kind feedback. We'll be sure to pass this along to Robert too. All the best - Sam
★★★★★ 5/5
TrustpilotGreat service and result.
The service received from Chris and the team was 1st class. Faced with selling my late brothers house, which could have been a nightmare, Chris made it straightforward and pretty easy, The outcome achieved was very good. Throughout I was impressed and reassured by Chris's experience and knowledge of the local housing market. He ensured there were prospective genuine buyers at the auction.
Mick · 24 July 2023
Agent replied · 12 June 2024
Hi Mick, thank you for your kind feedback. We'll ensure this is passed on to Chris too. All the best - Sam
★★★★★ 5/5
TrustpilotAuction House came to my rescue
Auction House came to my rescue! My property had previously been advertised with a rival agent but after months they had failed to find me a buyer. Guy Leeder secured a purchase within days with successful completion within weeks. There is no better endorsement!
Jill · 21 August 2024
Agent replied · 24 August 2024
Hi Jill, great to hear about the quick sale of your property through Auction House Lincolnshire! Best, Auction House
★★★★★ 1/5
TrustpilotFrom a buyers perspective
Being as honest as I can with regard to this company, I would say this... If you are a seller, Auction House would be a good option to sell your property. I give them credit, they work hard on behalf of the seller. If however (like me), you are a buyer I wouldn't expect much in the way of service.Some pointers to look out for based on my own personal experience....1. Go and see the property, the videos aren't a fair or accurate representation of the property itself. 2. Read everything VERY carefully. I was caught out as some additional costs are written in words and others in figures. Difficult to spot with the lack of consistency. There were also conflicting timescales in the pack as to when the deposit needed to be paid. You have to firstly spot, and then consider the additional costs before bidding! 3. Don't expect much in the way of communication or co-operation. They chased me like mad to get my deposit, threatening all kinds of action if I didn't pay within 48 hours, (even though the contract of sale stated 5 days, this apparently was wrong and therefore completely disregarded by AHL). However, when I tried to then view the property after I had paid my deposit, I chased like mad but all to no avail.4. Check the person who's selling it is the legal owner. Evidently, the person who sold it to me wasn't the legal owner at the time of auction. The person who I thought was just a tenant was actually the owner! She had to endure people coming round to look at the property when she thought she had already sold it. The new owner decided to put in up for auction prior to completion of his sale.5. Ensure there is a provision for you to collect keys, I had to chase the seller on this only to receive a text back saying 'Why don't you go round there with a locksmith, get him to get you in'. Firstly he claimed he'd posted them, then he had to check, then he clearly hadn't. When I replied, I'd rather open the front door with the key, I received no response. Very disappointing, from start to finish! Just be very careful, make sure you read everything and read it all again. And know that once the gavel has dropped, you're pretty much on your own.
Scott · 9 August 2021
Agent replied · 12 June 2024
Thank you for your comments and I’m sorry you haven’t had a pleasant buying experience. Your advice to other buyers is excellent and mirrors all the advice we give buyers too. With regards to the costs in the legal pack, this is why we implore bidders over and over again to read the special conditions extremely carefully. They are prepared and uploaded by the seller’s solicitor so we have no involvement with them, but we do not allow anyone to bid until they have ticked a bidder’s declaration stating that they have read the special conditions and noted any fees detailed therein. As for access between exchange and completion, again this is detailed in the notice to bidders, but it is entirely at the discretion of the seller. We always do our best to obtain access for winning bidders. Re the buyer’s deposit. This should be paid immediately after the gavel has fallen. Buyers should never use up the 48 hour window unless they absolutely have to. Like any auction, the deposit should be paid as soon as the auction is over. We never sell a property that the seller does not have a right to sell. Auction properties are often sold by people who have either recently acquired the property or in some instances, have exchanged but not yet completed their purchase yet. This is common and there is nothing untoward about this. As for the keys, I cant comment on that particular situation. Perhaps the seller no longer had their own set or maybe never had a set to start with. Either way, it’s always prudent to change the locks on any new property a buyer has purchased. I hope this answers all your points and again, I’m sorry you are one of the very few unhappy buyers we have from the 500+ delighted buyers we have already sold to this year. Andrew Binstock, Auction House London
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