Ridgewater reviews

★★★★★ 5/5

Google

We would have no hesitation in recommending Ridgewater for the sale of your property (in fact we already have been). The growing Ridgewater sales team headed up by Daniel and well supported by Jan in the office were first class throughout. Daniel was confident in selling our property at the price we agreed and it wasn’t long before we had lots of interest in our house and only two weeks later we accepted an offer from a cash buyer with no chain... We were very impressed with the service and attention we received from Ridgewater, with nothing being too much trouble. We had excellent marketing with superb photos and a brilliant video tour (one of the better ones you’ll see when you compare it to what’s out there) and from our experience (having marketed previously with another agent without a video) it certainly is the video that gets people through the door. Once we had sold we had regular communication from Daniel and Jan about the sale progress and they both worked tirelessly to get the sale over the line. Despite the current challenges during the pandemic we felt well looked after and upon picking up the keys on completion day Daniel handing us a lovely bottle of the fizzy stuff to welcome us to our new house was a nice touch. Thank you Ridgewater for the professional and friendly service. Best wishes for the future. Liam and Claire, PaigntonPositiveResponsiveness, Quality, Professionalism, Value

Liam · 27 August 2021

★★★★★ 5/5

Google

We recently used Neil and the team at Ridgewater for their tenant find service. From our initial inquiries through to completion, we were provided with an excellent professional, well manged and efficient service from the team and would thoroughly recommend their services to any landlords looking for assistance with rental properties.

David · 26 March 2023

★★★★★ 5/5

Google

As I'm currently living abroad, having a trustworthy and reliable agent looking after my properties in Torquay has been essential. I am really pleased with the services that Ridgewater provide -- the staff are always helpful, knowledgeable and friendly, and they have dealt swiftly and efficiently with all issues that have cropped up. I'm happy to recommend them to anyone looking for an agent to manage their property.

Anthony · 27 August 2020

★★★★★ 1/5

Google

STAY CLEAR FROM HERE THEY WILL TELL YOU LIES they promised us that with a guarantor our bad credit wouldn't matter just so they could keep our holding fee absolute horrible company don't fall for there tricks , my wife became very sick after dealing with these crooks, every bit of information that we knew about which was most was revealed to them and after they convincing us with a guarantor this couldn't happen they still kept it , legal action is the only way you will get your money bk We have been through the complaint procedure with no success this is exactly what you want people to do when there homeless or nearly homeless you do this and hope people will roll over lie and more lies

ALEXANDER · 25 March 2024

★★★★★ 1/5

Google

All our credit was declared an I was very clear with the agent how concerned I was about loosing a holding fee an we was garenteed that a gaurentour would cover us if we were declined . We were honest about our credit after checking our self's before proceeding . Had to keep calling to find out the status of this we have taken proceedings an will be taking matters further. Very bad service an very rude. Taking advantage of vunrable people leaving us in a much worser position after reassuring us we would definitely be able to let with gaurentour.

Nicola · 25 March 2024

★★★★★ 5/5

Trustpilot

We have just used Ridgewater estate…

We have just used Ridgewater estate agents in Paignton to organise letting our property in Torquay. Extremely happy with the service we received. We also used them before on previous tenancy. Very professional and informed us all the way through process. Would definitely reccomend their services. Thank you Ali and staff.

Jacky · 15 June 2022

★★★★★ 1/5

Trustpilot

Extremely Poor Service

Sadly the service offered by the lettings side is very different to the actual experience received by a landlord. The reports are poor, communication is poor with questions from the landlord having to be chased numerous times, simple instructions are not followed and there seems to be a general and contunuous inability to do the simplest of tasks like reading a smart meter despite the landlord and Google providing the correct way to do it. A very expensive way of having to do the work yourself.

Karen · 6 April 2025

★★★★★ 5/5

Google

Dear Ridgewater, my fiancé and I were on holiday in Devon when we popped into your office in St.Marychuch . We saw a property that we really liked the look of. Daniel kindly drove us to see it after which they say is history, we loved it!. He has been just amazing putting us in touch with all the professional people, and more! Daniel has been efficient , willing to help and knowledgeable and gone that extra mile to help us with our new home. Rose felt she was on that tv programme 'Escape to the Country'. Thank you Ridgewater, surperb service. David and Rose

David · 27 August 2020

★★★★★ 5/5

Google

Back in March of this year, my wife and I, were looking to move down to Devon from Bexhill in East Sussex, and our optimum place became Torquay. We obviously spent a lot of time looking on line to see what was on offer and where. We came down I think three times, stayed locally and viewed six or seven houses whilst we were looking. Back home, we came across a house which Ridgewaters were marketing, and it appeared from brief particulars about the house, it seemed possibly what we were looking for. On approaching their sales director, he gave us an honest appraisal and suggested that time was the essence, and we should come down again to view it. The house appeared to tick all the boxes my wife was interested in, so we came down again to view it. The gentleman met us at the house and showed us around. We spoke about its merits and appeal, and Daniel was very forthright in reply about the property. We went away to have a real think about things, and made our minds up that we needed to see it again. Daniel was there to greet us, and showed us around looking at warts and all, and we spoke at long lengths with him, with a view to putting in an offer. Realizing at the time, it wasn't what I wanted, he didn't become annoyed or loose interest in us, showed us another property, which to me, suited us down to the ground. Over the next couple of weeks, Daniel was on the phone constantly, advising us of how things were going on both houses, and showed real commitment and personal interest in getting us the best deal. In the end we chose the original house, put in an offer for it, and once it had been accepted, Daniel again, never let up his commitment to us, realizing that we were 250 miles from Torquay, and couldn't just come down again on a wiz. So from start to finish, Daniel has been at the forefront of everything, and has gone out of his way, to ensure the smooth transition of moving here was completed. I am aware that even now, ten week's to the day, that we moved in, Daniel has been in touch, simply finding out how things were going. Ok, it wasn't his fault, that the house wasn't quite what we expected, nevertheless, if it wasn't for Daniel, no other agent in town, showed us as much interest and professionalism that he did and does. I can only reiterate what other people have said about Ridgewater. A good company to deal with, irrespective of either buying or renting a house or flat, and not only Daniel but his staff as well, ensure that old fashioned service is still very much alive in 2019. If I had to move again in the area, Ridgewaters would be my first and only choice to do business with.

Robin · 27 August 2020

★★★★★ 5/5

Google

I have had a full management service from Ridgewaters for my 3 blocks of flats in Torbay since they took over Accommolet in Paignton. I find all the staff incredibly easy to deal with. They are efficient and knowledgeable of the rental business which is what I need. I am able to choose my own contractors or, in my absence, they select suitable workmen on a 24/7 basis. Once a problem arises, all the staff work diligently, together, to resolve that problem without continual reference to me. This includes the onerous job of contacting authorities and national suppliers, particularly electricity suppliers! I am always impressed with the way staff handle viewings and detail of tenant changes. Ridgewater Management is first rate and inclusive of their staff. Rental income is always paid on time and collection of outstanding arrears is noticeably improving. I am always happy to speak further on their behalf.

Stephen · 27 August 2020

★★★★★ 4/5

Google

I have rented out my Paignton property on and off for about 8 years using Ridgewater Lettings. Neil and the team there are always good to deal with and it never takes them long to fill the property when it becomes vacant. I have used both their basic and full tenant find services and have been very pleased with them. Living in Plymouth and unable to do viewings on the property myself it has been good to have a reliable and trustworthy agent to do the honours on my behalf.

Joanna · 27 August 2020

★★★★★ 5/5

Google

As a portfolio landlord I have worked with Ridgewater for many years and they have never let me down. The team in the office are very friendly, thorough, efficient and reliable. They have always provided me with great tenants, most of whom have been with me for several years. Ridgewater has a great ability to match the right tenants to the right property through their due diligence and experience. Thanks to Daniel, Neil and the team for your recent help in placing great tenants in my new properties.

ALEXANDER · 27 August 2020

★★★★★ 5/5

Google

We bought our new home from Ridgewaters. We would like to thank Daniel for his great service and keeping us informed all the way through our sale and purchase as our selling estate agent was furloughed. We will definitely use them again.PositiveResponsiveness, Quality, Professionalism

Mandy · 27 August 2020

★★★★★ 5/5

Google

We have dealt with Ridgewater for a number of years and have always enjoyed excellent service. We have had really good long term tenants. If any problems arise at the properties I am immediately contacted by Ridgewater for permission for them to arrange for any remedial work necessary which is then dealt with promptly and efficiently. I would not hesitate to recommend anyone to use this letting agency and to Neil and his team.

Sandra · 27 August 2020

★★★★★ 2/5

Trustpilot

slow

not great service, keen to find a rental property and having the money and good references, we filled in a form as soon as rental was advertised...heard nothing back so followed up with a phone call and felt that the agents were not very interested ....applications being processed to view (other agents have got back to us within 24 hours) Landlords, you may be missing out on potentially good tenants as we possibly would go to other agents in the area who respond more quickly...we do not feel valued as customers.

Mrs · 16 June 2022

★★★★★ 5/5

Google

Ridgewater have been absolutely brilliant when helping me to sell my house. They have been very professional, and have kept me informed with progress about the sale, they kept time wasters away, and when a sale fell trough at the last minute due to the chain collapsing at the other end, they worked their socks off speedily to find me another buyer. Their fees are also very reasonable when compared to to other local agents. Highly recommended. ⭐️⭐️⭐️⭐️⭐️

Diana · 16 April 2022

★★★★★ 1/5

Google

We have sold our house, in order to legally view houses in person currently, your house must be sold. We have travelled 300 miles in one day to make this viewing as we had email confirmation, we have arrived at the confirmed address, no sign of agent, we phoned them to be told the viewing is cancelled. Absolutely appalling service. I’m absolutely mortified at the unprofessional behaviour, the company was told we were travelling to make this viewing and told us, they left a voicemail to cancel but couldn’t say when. Anyway. Thanks. 0 ⭐️NegativeResponsiveness, Quality, Professionalism, Value

Kayleigh · 27 August 2021

★★★★★ 5/5

Google

Just wanted to say how great Bex from the maintenance department has been for helping us through a string of issues we've had at our property. Going above and beyond even outside of their working hours to make sure that our landlords had been chased up over our issues and really feels like they've had our back from day one, even through the frustration

Bri · 26 March 2023

★★★★★ 1/5

Trustpilot

Unhelpful

Trying to get a viewing through Ridgewater of a property was interested in and it's proving impossible. Company appears to be very disinterested in arranging viewings, and uses excuses like "you can't view at the weekend because that's when home owner wants some privacy" (even though the property was a vacant property) or "we only do viewings until 4pm" when other agencies are more flexible for potential buyers who work during the day. Then they cancel viewings because the time is suddenly not convenient to them. I would avoid this company if the experiences of dealing with them as a potential buyer is anything to go buy then dealing with them to sell your property would be equally problematic

Gary · 21 July 2020

★★★★★ 1/5

Trustpilot

All our credit was declared an I was…

All our credit was declared an I was very clear with the agent how concerned I was about loosing a holding fee an we was garenteed that a gaurentour would cover us if we were declined . We were honest about our credit after checking our self's before proceeding . Had to keep calling to find out the status of this we have taken proceedings an will be taking matters further. Very bad service an very rude. Taking advantage of vunrable people leaving us in a much worser position after reassuring us we would definitely be able to let with gaurentour.

Nicola · 9 November 2023

★★★★★ 1/5

Trustpilot

STAY CLEAR FROM HERE THEY WILL TELL YOU…

STAY CLEAR FROM HERE THEY WILL TELL YOU LIES they promised us that with a guarantor our bad credit wouldn't matter just so they could keep our holding fee absolute horrible company don't fall for there tricks , my wife became very sick after dealing with these crooks, every bit of information that we knew about which was most was revealed to them and after they convincing us with a guarantor this couldn't happen they still kept it , legal action is the only way you will get your money bk We have been through the complaint procedure with no success this is exactly what you want people to do when there homeless or nearly homeless you do this and hope people will roll over lie and more lies

Alex · 9 November 2023

★★★★★ 5/5

Google

Ali has been extremely helpful finding us tenants and helping us through the new landlord process. The whole team are very professional and lovely people to deal with. Highly recommend Ridgewater Paignton

Julie · 26 March 2023

★★★★★ 5/5

Google

We do not normally write reviews on service received from providers, it should be a given. However, when a service is as exceptional as that which we as landlords have received from every member of the team at Ridgewater Sales and Lettings, then that service deserves to be highlighted and recommended to the wider property market. Thank you and well done, Alan & Susan Hopkins.

Alan · 27 August 2020

★★★★★ 5/5

Google

If you are looking for an excellent Sales & Letting Agency then look no further than Ridgewater Estate Agency in Preston, Paignton & their newly opened office in Babbacombe, Torquay. A committed professional approach, with honest advice & a dedicated personal tailored service to suit all your needs. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Lisa · 27 August 2021