Bradleys Paignton reviews

★★★★★ 1/5

Trustpilot

No human element here...

Saw a property to rent that looks ideal so clicked online to arrange a viewing. Took about 30 minutes to complete their registration as I had to open an Experian account to get my credit score - among other things! This was the first agency I had tried so assumed this was standard these days - it's not. The property I want to view does not allow children so while I currently have a 'child' as she is 17, she will be 18 in a couple of weeks - so by the time we move. Rang to get advice on how to complete the form and got an automated message redirecting me to fill in the online form! No space on the form to clarify any individual circumstances. Completed form and didn't hear back by weekend when I was hoping to view property. Sent email but understand it can take a day or 2 for a reply so found a customer services number - phoned hours before they shut and got automated message that operators were all busy and I could choose to hold. I held and just a minute later got a message that my call could not be taken and to call another time -no option to continue holding. The property I'm interested in was reduced in January and I thought initially this was due to lack of interest or something not obvious from the advertisement. I'm now inclined to believe it is due to noone being given the chance to view it! This is ridiculous. I have jumped through hoops to try and get a viewing, I am a reliable and honest tenant and have been in my existing rental nearly 7 years. I won't be renting through Bradleys now even if they do get back to me as I don't feel they are serving tenants or their landlords with this overly restrictive gatekeeping and do not trust that they would deal with any tenancy issues adequately in the future.

Juliet · 16 February 2025

★★★★★ 5/5

Google

It was time for me to move on from where is was living and decided to look on the net for a special place just for me, that's when i came across Bradley's Estate Agent's who on there lettings website had this super 1 bed lodge, so booked online to view it, said there and then that i would take it, super dealings with bradley's as the lady who showed me around, ,arranged all the paperwork, and the next thing i knew i was moving in, what a super fantastic team at Bradley's, a big thankyou 😀

William · 16 June 2023

★★★★★ 5/5

Google

I used Bradleys Estate Agents in Paignton to sell my property. They had been highly recommended to me. I cannot speak highly enough of them. Debbie & the whole team made the process as easy as possible for me. I was helped, advised & supported at every step. It didn't matter who I spoke to they knew exactly at what stage the sale was at, and I was kept up to date with any details of change. This shows how professional they are & how they work as a team. What impressed me most was the personal touch, the customer service. They offer various packages to meet individual needs. I selected using their solicitor which proved really conducive and reduced my involvement.They offer additional services, ECP certificates, removals and cleaning to name a few. In my opinion Bradleys provide the full package to anyone buying or selling. I am extremely impressed & happy with my experience with them & am very grateful to the Paignton team.

Di · 16 June 2023

★★★★★ 5/5

Google

So recently we purchased a property in Preston, and Bradleys were the agents. It was a pleasant experience considering all the crazy stuff that went on with the solicitors. Bradleys relayed all the info and kept people in the loop. All staff members were great. Good Comms and respected all involved.

Mark · 17 December 2025

★★★★★ 5/5

Google

Many thanks to Bradleys, All my purchasing process was really smooth , I can really recommend Bradleys who looking for buying and selling property in Paignton. Special thanks to Arash and Sophie and all other member of staff

Anees · 6 November 2024

★★★★★ 5/5

Google

I really cant thank Debbie and the wonderful team at the paignton office enough for all their hard work. They went above and beyond what we would have expected to make the sale of our home go smoothly. Thank you all so much.

Amanda · 27 July 2024

★★★★★ 5/5

Google

Bought our house through Bradley’s and I can’t recommend them more, it’s been such an easy process for us from start to finish and being first time buyers we had no idea but Debbie and the Paignton team have been amazing! The communication has been really good, I have never struggled to get through to any of them and even had responses out of office hours! Can’t thank them enough!

Lucy · 15 May 2025

★★★★★ 5/5

Google

The service received by the Paignton team in my opinion is head and shoulders above any others I have used, nothing is too much trouble they are never too busy always there a friendly delightful bunch who do what it says on the tin !

Es · 17 January 2026

★★★★★ 1/5

Trustpilot

Very poor customer service.

I would have given a rating of zero if possible, but 1 star is way above what this company deserves. We used them as a letting agent for several years and our experience was of very poor customer service, usually just telling us what they thought we wanted to hear, when in reality they were not accurately reporting the condition of the property. The tenants were dirty and lazy, but none of this was reported in the periodic checks carried out by Bradley's. Even when there were problems with the state of the property, these were played down or even not reported to us. It took a visit in person by myself to see the poor condition and damage to our property, by which time eviction proceedings were under way. When the tenants eventually left, the check out report was carried out and not even dated, so there was no accurate proof of the condition of the property on this date. When asked about this, the staff became very defensive. This impacted on us, as the considerable damage and neglect to the property could not be fully claimed for, leaving us out of pocket. When trying to submit a claim to retain the deposit, Bradley's were of no help whatsoever, leaving us to do it all. Think very carefully before you use this company as a letting agent.

Paul · 12 December 2024

★★★★★ 5/5

Google

Wow what a team, from showing us a property we love. To finding us a property to rent until completion. Nothing was too much for Debbie and her team. Always ready to help with whatever query or question we ask them. I would recommend them 100% to anyone looking to buy or sell property. Well done. ❤️

Beverley · 20 August 2023

★★★★★ 5/5

Google

We were on the market with another local estate agents for nearly 13 months this and had no luck and the communication lines were none existent. Debbie came out from Bradley’s to talk us through what they offered and as we had previously brought through the same branch we decided to go to market with Bradley’s. All I can say from day one they were great. Regular updates as far as viewings and feedback. Chasing on sale progression was proactive rather than reactive. All in all we are very impressed and very happy with the service we have received.next time we look to sell they will be the first number we call.

Jon · 4 November 2024

★★★★★ 5/5

Google

I put my house up for sale after having to move back up North due to family care circumstances, and this was all very unexpected and happened in a very short period of time. I have nothing but the highest praise for Debbie and the amazing team ( Karen, Sharon, Natalie & Sam ) at Bradleys in Paignton, who whilst being very professional, were also extremely helpful and friendly, always reassuring me during a long, and at times, difficult sale. I would not hesitate to recommend any future buyer/sellers to use Bradleys, you can rest assured you will be well looked after from start to finish. I want to say a massive thank you to all the team in Paignton, and wish them all the very best for the future.PositiveProfessionalism

Angie · 27 August 2022

★★★★★ 5/5

Google

Bradleys Estate Agents Paignton have restored my faith in Customer Services. All staff are extremely professional, helpful and efficient. It has been a delight to deal with the team at Paignton, I felt valued at all times nothing was too much trouble especially considering that I was helping my son to sell his flat in Paignton whilst living in Australia and I am living in Spain which certainly had its challenges for the Bradleys team - first class experience -thank you

Amanda · 11 October 2024

★★★★★ 5/5

Google

Bradley’s have great customer service and having experienced many, it’s reassuring to see an estate agent who still makes a proactive effort to find properties for keen potential buyers. Would definitely recommend.

S.O · 20 March 2026

★★★★★ 5/5

Google

I recently went on a few viewings with the lovely Arash who works for the Bradleys Paignton branch. His knowledge and expertise was second to none; taking the time and effort to fully answer any questions I asked. Arash also didn't rush the viewings and took his time to present each property with a wealth of knowledge and skill behind him. He is a true credit to Bradleys and I wouldn't hesitate to contact him again for future viewings. Thank you, Arash!

Carly · 25 September 2024

★★★★★ 5/5

Google

I recently had a property viewing with Arash. He was punctual and I was impressed with his through answers to my questions about the property. He provided detailed information about the surrounding area and even offered valuable insights that I had not considered. He gave me the space to explore the property at my own pace, while also being readily available to discuss any concerns or details I needed clarification on. Overall, the viewing was seamless, and Arash's expertise and warm demeanor made a great impression. Friendly, approachable and professional. Exactly what you want in an estate agent.

J · 25 September 2024

★★★★★ 5/5

Google

Debbie @ Paignton branch is a 5 star operator. Recently having cause to sell an inherited property in the area, of the 4 estate agents engaged in the process, Debbie proved by far and away to be the most experienced, knowledgable, professional, thorough and personable. I cannot recommend Debbie and Bradleys highly enough - you will be in the best hands...PositiveResponsiveness, Quality, Professionalism, Value

Stefan · 16 June 2022

★★★★★ 5/5

Google

Would like to thank all the staff that played a part in the sale of our property in Oldway Road. They were all so friendly and professional. So many thanks to Karen, Debbie, Alice, Sam and Sharon. (love to Karen's dog) xxx

John · 16 June 2020

★★★★★ 5/5

Google

I have dealt with Bradleys as both a seller and a landlord for over 10 years. I cannot recommend them enough, tenacious in selling and through in letting, it has been a joy to work with them, they make the whole process in both letting and selling easy. Special thanks to Bev in letting and Debbie and Karen in sales. Well done guys.

Margaret · 16 June 2022

★★★★★ 1/5

Trustpilot

Not impressed.

Not impressed. Tried to rent via rightmove so called them. The phone number is just an automated system that directs you to their website and therefore useless. Went to their website: you can't even request more information without entering loads of personal details into this. As part of this Bradleys require you to send through an Experian credit check and you can't progress without it, this means you have to create an account with Experian too or other credit check agency... and accept all their terms and conditions... Still, I ploughed on, completed a credit check and then go no response at all! Utter waste of my time. Went back through right move to contact them, i.e. seemingly the only way to message them. Got a response telling me to go to their website and fill in all my details again! Responsed to the email informing them that I had already done so and guess what? The email system is no-reply. Shameful, hence this review. I can only speak from personal experience, maybe they are great if you are a landlord or selling property but as soon to be both, I will not consider them for either purpose if this is how their tenants are treated.

Alastair · 28 July 2024

★★★★★ 1/5

Trustpilot

We are looking for a new home to rent

We are looking for a new home to rent, we were advised to try Bradleys Having contacted and registered with many estate agents in the south west of England we found all of them to be easy and straightforward to register with, but Oh My God when you get to Bradleys, you should dump them immediately. After a few minutes in to the registration form the information they require becomes beyond belief, they even want to know how much savings you have. That’s totally obnoxious and none of their business. We can understand that they require certain information but not this just to register for information on lettings (no other letting agency requests to have your private and personal information just to register or even getting info on properties to let in their portfolio ). BRADLEYS you are too big for your boots. And by the way you have the worst web site to navigate in the market. Pay someone to help or get a grown up to help you.

Douglas · 26 July 2024

★★★★★ 1/5

Trustpilot

Don’t sign anything without getting advice

I would advise anyone to steer clear of Bradleys if you expect any level of service or communication. We have been on the market with them for 18 months with only a handful of viewings. I haven’t heard a word from them since April, The For Sale board blew down in February. I reported this but no one has ever been around to put it back up. I have now decided to remove our property from their marketing and have now been told they expect me to pay them £600. I presume part of their strategy is that even if they don’t manage a sale then at least will get £600. This seems a very risk free and lazy way of making money for what is supposed to be a Company working for their customers. I have checked with 4 other Agents out there and none of them operate this way. Do your research and don’t sign anything without checking elsewhere first.

Graham · 13 July 2024

★★★★★ 5/5

Google

We had a very smooth purchase through Bradleys. They all are extremely helpful and were always happy to answer any questions we had. Thank yiu to all the team.

Belinda · 17 February 2026

★★★★★ 5/5

Google

Bradleys (Paignton) acted efficiently and promptly for the recent sale of our property. There communication was excellent, especially given we are based in Australia. The staff were all aware of our property sale and they were always happy …

Caroline · 17 November 2025