Wards Paddock Wood reviews

★★★★★ 5/5

Google

I had the fortunate experience of being helped To sell my lodge recently . This would not have been so easy and tomdo,without the help of Maria Meddings. She was helpful, friendly and kind at such a worrying time. Her professionalism was reassuring to me, it gave me every confidence during such a stressful period. The fact that I live in Australia made things a little stressful time wise, but nothing was too much trouble for Maria.

Cynthia · 2 April 2026

★★★★★ 5/5

Google

We had a fantastic experience moving with Wards Paddock Wood. From start to finish, Gemma and Sam were professional, friendly, and always willing to help. Communication was excellent, they kept us updated at every stage and made what could have been a stressful process feel smooth and straightforward. Sam asked us to put our trust in her and to drop the price, so we did and we ended up getting the price we asked for, we were extremely happy with her decision and they went above and beyond to make sure everything worked out perfectly. We felt supported throughout, and nothing ever felt like too much trouble for them. We wouldn’t hesitate to recommend Gemma and Sam at Wards Paddock Wood to anyone looking to buy, sell, or move. Diane and Brian

Diane · 26 August 2025

★★★★★ 5/5

Google

We have recently sold our family home with wards and they could not have made the process run smoother. Sam, Hazel and Gemma were amazing and were always at the end of the phone when needed, the entire experience was as stress free as they could have made it for is and we would highly recommend their services.- Mr and Mrs Pearcey x

Amelia · 16 December 2025

★★★★★ 5/5

Google

I’m so glad I chose Wards in Paddock Wood after speaking with a number of different estate agents. Initially, I had some doubts about going with a larger company, I was concerned they might not offer the same level of attentiveness or personalised service as a smaller independent agent. However, Sam, Hazel, Gemma and team completely proved me wrong. They were exceptional from start to finish, delivering a truly bespoke service that not only met but exceeded all my expectations. My property wasn’t your typical, run-of-the-mill home, so I needed an agent who could think outside the box and actively find the right buyer, and that’s exactly what they did. Thanks to their dedication and expertise, I received three solid offers and my house is now sold. Their professionalism, communication, and local knowledge were second to none. I wouldn’t hesitate to recommend Wards Paddock Wood to anyone in the area looking to sell. They really do go the extra mile!

Maria · 26 June 2025

★★★★★ 5/5

Google

After a very stressful 6 months of selling two flats and buying a new house our experience with Sam at Paddock Wood has been impeccable. She went above and beyond to make sure we didn't lose the sale of our new house and gave us clear communication at every stage of the process. We viewed about 8 properties with Sam and she really helped us make the right decision about what we actually wanted in a home. After a month in the property it was the best decision we made and loving every minute. Thanks again

Callum · 16 May 2025

★★★★★ 1/5

Google

Avoid this dubious, untrustworthy and awful company at all costs. Wards took an alternative offer to a seller after I had instructed solicitors following acceptance of my offer. I should have known they use dubious tactics after I offered the full guide price and Wards quickly suggested the seller needed more money, despite the fact we were the only offer being considered. Following acceptance of the offer, I was asked by Wards to instruct the solicitors they recommended (they receive a referral fee) at the earliest opportunity. Two days later, Wards called and informed me they had taken another offer to the seller, bypassing our sale agreement and demonstrating a complete lack of integrity. The alternative offer was accepted, the sale fell through and I am out of pocket as a result of a desperate clamber to boost a senior managers commission. If you want to sell your home, please use an alternative firm to ensure that your home is being sold by people with a moral compass. If you want to buy a home, please avoid going through Wards, as they simply can’t be trusted.

Simon · 16 December 2025

★★★★★ 5/5

Google

I highly recommend Wards and was blown away by Hazel who made buying my forever home seamless. I was supported the whole time and kept informed by Hazel so I didn't feel overwhelmed. I've also been offered after support by Hazel who is professional, knowledgeable and so kind. Thank you so much Hazel.

J · 5 April 2025

★★★★★ 2/5

Google

I want to start this review by acknowledging Tina, the senior sales progressor, who was consistently professional, responsive, and a credit to the team. She did her job well and kept things moving where she could. Unfortunately, my experience with the rest of the team was extremely disappointing. From the beginning, Wards were unresponsive, and we found ourselves constantly having to chase for updates. Despite promising to get back to us multiple times, it often took days (even over a week) to receive confirmation about our offer, with no clear communication in between. What concerned us most, however, was the manipulative approach taken to push additional services. One employee was very upfront that she would receive commission if we used Wards’ recommended solicitors (Martin Tolhurst), which were notably more expensive than other quotes we had received. When we expressed hesitation, she told us the seller was also using Wards’ solicitors, saying this would make the process significantly smoother and quicker. Based on this, and our desire to move in as quickly as possible, we reluctantly agreed. After speaking with the seller directly, we discovered this was simply not true, he had never used Wards’ solicitors. This was a clear lie to secure a commission, which I find completely unethical. This level of dishonesty, coupled with a lack of communication and professionalism throughout, has left me with no confidence in Wards as a company. While I appreciate the efforts made by Tina, the overall experience was poor and not something I would want to go through again. I would not use Wards as a vendor, and I will actively try to avoid them in any future property dealings as a buyer.

Sam · 23 September 2025

★★★★★ 5/5

Google

We didn’t sell through this estate agent and we hope we don’t need to…if it is the forever home we hope for. However as cheesey as it might sound, if we did sell our new place any time soon we would recommend Wards, Paddock Wood highly. Debbie Ludgate is an asset to the team and helped us navigate through the process as the purchasers, from start to finish and the personal congratulations call on exchange date topped it 110% over our own estate agents 5% obligatory effort by email which is probably the 3rd time we heard from him in a year. Selling your home is only the first part, but bringing it all together and joining up the dots for all parties to a successful chain is what makes these guys a cut above the rest. From a buyers perspective we couldn’t have asked for more, having been through the disappointment of collapsed chains, a years worth of disappointment and weeks of no meaningful updates. From STC through to exchange we’ve been well informed, advised with good direction to make best progression with true sincerity and genuine interest. Thank you Debbie and team.

Tom · 16 June 2023

★★★★★ 5/5

Google

I’ve had a very positive experience buying a property with wards. From the start Julie was attentive supportive and responsive, she was able to find me the perfect home which exceeded my expectations. All correspondence is professional and she is on hand for any questions queries no matter how big or small. In comparison to competing estate agents she listened to my criteria and advised/sent properties accordingly. This made it a stress free experience as I knew she had seen my vision. I cant thank her enough for finding my first home. Dealing with the mortgage side of the branch, Nick has also been fantastic at explaining everything to me, ensuring that I understand what I’m going into, communicating efficiently and ensuring candour at all times. I have felt very trusting and he has been on hand to answer any questions or confusion. Nick made sure I didn’t feel like a number or sale which helped in choosing to continue with his services.

B · 16 June 2023

★★★★★ 5/5

Google

I want to say a massive thank you to Louise for all her support and professionalism during my house purchase. It wouldn't have been possible without her hard work and diligence

John · 23 August 2025

★★★★★ 5/5

Google

Very pleased with Wards, especially Debbie, she was able to explain to me some legal stuff so I had a good understanding. It was info that I had been waiting for the solicitors to tell me for about 10weeks! Thank you Debbie!!!

Hilary · 24 December 2024

★★★★★ 5/5

Google

Fantastic, knowledgeable, professional and very experienced team at Wards of Paddock Wood! No regrets selling our house through Giles and special thanks to Debbie Ludgate, Sales Progressor, who has supported us through every stage to date from offer to exchange. Not sure how I would have navigated the rollercoaster of emotions without Debbie’s guidance. Highly recommend, 10 out of 10. Will use Wards again without hesitation!

Tracy · 19 September 2023

★★★★★ 5/5

Google

Wards have been a fantastic support and guide on our journey to finding the right family home. It's taken a long time and many house viewings before we found the right one. More than two years! The patience, experience and professionalism displayed throughout the process won over our trust in their services. In fact, so much so, that when we found the house we loved, at the time, it hadn't even gone on the market - but we persuaded the vendors to market it through Wards. We feel they're the best in our area by a margin and they deserved the business. So, a positive experience from beginning to end. A special thank you Julie - thank you to Wards! We'd recommend you to anyone and everyone.PositiveResponsiveness, Quality, Professionalism, Value

Ben · 25 August 2021

★★★★★ 4/5

Google

We used Wards to purchase a house for buy to let purposes in Paddock Wood. Julie from the Paddock Wood branch, found us a little gem in our current buy to let property and we couldn't be happier. She listened to the brief and she knew exactly what our requirements were. Our house was exactly what we had in mind. The sale took a long time from our end and Julie was both patient and kind every time I rang in a flat panic. She relayed messages to the seller and kept us both in the loop. I knew when I asked her to do something she would action it immediately and this gave me great piece of mind when trying to juggle numerous plates on the buy to let process. I would highly recommend her and Paddock Wood Estate Agents as being quick, sharp and efficient.PositiveResponsiveness, Professionalism

Helen · 16 June 2021

★★★★★ 5/5

Google

From start to finish I've felt the level of service from Julie at Wards was 100% professional and refreshingly friendly and assuring. She's been an outstanding help and source of knowledge and assurance. I found my perfect property via a generic Wards email notification and fell in love instantly with the property. Julie was wonderful and enabled me to view as soon as it came on the market and helped me step by step to secure the purchase. Which was very very much appreciated! Even though she's representing the seller, I felt just as much her client and able to reach out to her for advice all along the way. I've been more than happy with her level of service and professionalism. I'd definitely use her again. Carly Bregg Johnson.PositiveResponsiveness, Quality, Professionalism

Julia · 16 June 2021

★★★★★ 5/5

Google

Whilst I wasn't a direct client of Wards, I was part of a chain in which they were acting. Their sales progressor Debbie Ludgate was excellent in communicating information up and down the chain between the various parties and helping get this one over the line

Ben · 27 June 2024

★★★★★ 5/5

Google

Debbie Ludgate was brilliant during the sale of my property, she was always at the end of the phone and so efficient at pushing things along and keeping me informed. Thank you also to Julie at the branch who is always lovely to deal with.

Sophie · 16 May 2024

★★★★★ 5/5

Google

I can thoroughly recommend both buying and selling a property through Wards, Paddock Wood. My husband and I have had two extremely successful and supportive experiences. We have been guided expertly through the process and have felt that a lot of time and energy had been given to us to ensure our needs were met. It is a completely individualised service where you are genuinely listened to. We have had the pleasure of working with Julie Topping both to buy and subsequently sell our current house. On both occasions, she has wholeheartedly understood the type of property we were looking for and suggested viewings accordingly. I felt as if she wanted us to find the perfect house and was as invested in our adventure as much as were which makes you feel very comfortable and nurtured, even. She is a delight to deal with and has made us feel very comfortable during both dealings with Wards. She takes the time to get to know you and what would suit you and your family. We wouldn’t have wanted to sell our property through anyone else! The entire team at Paddock Wood are extremely professional and efficient. Our process began with a property valuation and a walk through of the process of selling our house by Giles. We immediately felt assured that this adventure was the right one for us. Later on in the process, their property photographer made us feel comfortable during the process - particularly whilst entertaining a preschooler during the photographs themselves being taken(!). We have also experienced a genuine desire to go the extra mile, as it were, to make sure as much as possible has been done to sell our house efficiently. In this regard, we can thoroughly recommend Nick Topping Wards’ mortgage advisor. It has always felt like nothing is too much and the advice we have been given has helped us to secure our dream home. He has taken the time to show us (and explain to us) different options. This has always allowed us to choose what’s right for us and our family. As aforementioned, we whole heartedly recommend Wards of Paddock Wood!

Caroline · 16 June 2020

★★★★★ 5/5

Google

Finding a house for my Mum has been nothing but stressful. Finding Julie Topping from the Paddock Wood branch has been a god send. Always getting in touch with houses that become available, getting us in to see house asap and being a lovely person to speak to. I cannot recommend her enough! Thank you for being the best Julie and for helping getting us to the perfect house!

Tina · 16 June 2022

★★★★★ 5/5

Google

Julie and Nick were fantastic in helping me purchase my first property. From the moment Julie showed me the property to handing me the keys both were always available on the end of the phone or email. Although the move was quite complex they were always on hand to help and advise. Thank you again for all your efforts and would highly recommend to friends and family.

James · 16 June 2022

★★★★★ 5/5

Google

I have used wards to purchase a house locally, and I honestly cannot thank Julie and Giles enough. They have kept me up to date regularly, have always been responsive and easy to get hold of and nothing has been too much trouble. I would highly recommend the use of Wards in Paddock Wood, especially Julie and Giles. Fantastic communication and a professional service - highly recommended!

Katie · 24 October 2021

★★★★★ 5/5

Google

Julie Topping @ Wards is tremendously helpful and supportive . It's being a very smooth process so far. Also, Huge Thanks to Nick @mortgage matters Direct, Nick made the whole mortgage process simpler and effective. He is very competent and trustworthy.. I would strongly recommend both Julie and Nick. Thank you both.

Gaurav · 16 June 2023

★★★★★ 5/5

Google

I have used wards to purchase a house locally, and I honestly cannot thank Julie and Giles enough. They have kept me up to date regularly, have always been responsive and easy to get hold of and nothing has been too much trouble. I would highly recommend the use of Wards in Paddock Wood, especially Julie and Giles. Fantastic communication and a professional service - highly recommended!

Katie · 16 June 2021