Countryside Homes Home Counties South Paddock Wood reviews

★★★★★ 1/5

Trustpilot

Harassed to exchange, exchange!

Exchange, exchange, exchange! I’ve never been harassed so much in my life. The property build completion date has been pushed back by over 6 months but I kept on getting ultimatums that I needed to exchange or they would re-market the property. They completely ignored the part that the build completion had been delayed by 6 months, even now there is no roof on the property so is going to be delayed even further. In the end I told them I’d had enough. Buying a home should be a pleasure but these guys stressed me out to the extent I felt I was having a mental breakdown. Lost about £2,000 in the process but looking at other reviews, it’s a small price to pay as it seems I’ve dodged a bullet. God works in mysterious ways.

Maximus · 19 March 2022

★★★★★ 1/5

Trustpilot

Do not buy a house with Countryside (Specifically the Colleys)

Myself and my partner are first time buyers and signed to accept the house in June 2021. We were told it would be built in Dec 2021. We were then delayed to Jan/Feb, then to March, then to May and are currently being told July. The customer service is absolutely horrific, with countryside never even accepting their fault in the delays (despite the fact the retaining wall they built actually fell down which is causing our delays). Honestly, the houses look beautiful and at the start of the process you think that it is going well, but if you have any sense at all I would whole heartedly recommend that you do not buy a property with Countyside. Save yourself the stress and heartache and buy with another developer.

Anonymous · 18 March 2022

★★★★★ 1/5

Trustpilot

DO NOT BUY A COUNTRYSIDE PROPERTY

DO NOT BUY A COUNTRYSIDE PROPERTYThey lie and lie to get you to exchange then you are tied in. Then they keep moving the actually move in completion date and keep moving it and keep moving it. They con you into an early exchange and then nothing We exchanged in June 2021 - We were meant to move in in October, then December, then March, then May and now we have only just been told that it could be July. This is 13 months since we signed for the house. Absolutely disgraceful customer service, no apologies, no morals and just a “well we can move the completion date whenever we want to” We have incurred considerable costs of storage, a years rent, let alone having to keep reapplying for our mortgage. This is causing both emotional and financial hardship. It would be nice to get a reply from here. but I doubt it very much as their Customer Service and communication skills are non existence We will be speaking to Watchdog, Property Industry Eye publication, The Consumer Code for Home Builders And The New Homes Ombudsman

Anon · 17 March 2022

★★★★★ 5/5

Trustpilot

Thank you so much Lisa and Penny!

Hello!We are first time buyers and we want to thank you to Lisa and Penny for all. We found a professional team. Excellent service for a fantastic price. Great advice with no pressure. Extremely satisfied.

Seby · 25 September 2021

★★★★★ 1/5

Trustpilot

Thanks for the car park!

Slightly different issue with Countryside Housing. Thankfully (having read the reviews) I have not purchased a home from this company.However they've had an impact on me.At the commencement of the build at Gateford, Worksop the company for some reason placed the sales office at the end of Gateford Toll Bar, approximately 1/2 a mile from the actual development!In placing the sales office at the end of this country lane a grassed gateway was dug up, a car park put in place and a porter cabin sales office installed. When asked why the sales office had been put at the end of the lane we were advised it was a temporary measure and once access onto the actual site was available the sales office would be moved. Once the sales office was moved the area would be returned to its original state.Well guess what the sales office left a year ago and we are now left with a car park full of litter where youngsters park and eat their fast food, dropping the wrappers before leaving. Some temporary wire fencing was put up, and subsequently fell / pushed down.Obviously Countryside Housing are no longer interested in the mess they've left, it doesn't effect them.So thanks for digging up the grass, removing some hedgerow and putting us a litter strewn car park at the end of the road.

Phil · 4 March 2022

★★★★★ 5/5

Trustpilot

Very Good Sales, Customer Care and Maintenance Teams from Countryside Properties

We bought our house directly from Countryside sales team. The entire processes from show house viewing, reservation, legal liaison to completion was smooth and on schedule. We are impressed by the level of service and efficiency of the sales team, especially Ms. Louise Martin's diligent work ethic, caring personality and close follow up to all our enquires every step of the way.When we moved in, Louise has continued to facilitate our new life in Heyside Grove. She has connected us to the site management and customer care teams to deal with all snags very quickly.Jared Gilmore, the trainee assistant site manger, has immediately followed up our case, he went through all snags with us in person, explained to us precisely about the corrective action plan. He even filled the cracks and fixed the chips for us next day after we moved in. He helps us a lot to settle in our new home.Thanks to both Louise and Jared, we are lucky to gain such a great experience with Countryside Properties.

Kwok · 24 February 2022

★★★★★ 1/5

Trustpilot

You will have a fight on your hands to enforce the terms of your deeds.

We moved into our property in September 2018. There have been a number of issues with the development that still aren't totally resolved. However, recently we have had cause to approach Countryside with regards to neighbours blocking access via our back alleyway with bins. This is a clear breach of the terms of the deeds and a clause states that the developer shall keep private accessways clear at all times. Also that householders will not block the accessway. In the event of a breach of the terms by a householder Countryside shall also take action so long as the costs are covered. Well, Countryside did send a letter to the neighbour. This had no effect. But now Countryside constantly say that it is with their legal department. This has been going on for over two years. Read your deeds carefully and get assurance that countryside will fulfill their obligations. In my experience they have not.Following on from Countrysides response they still fail to take the action as per their legal obligations and also have failed to supply details of their complaints procedure as required despite numerous times of asking. Be wary folks. Don't believe the response below.

Robert · 23 February 2022

★★★★★ 5/5

Trustpilot

Ed is amazing!

I just reserved my first ever property!! Thank you so so much Ed, you are the absolute best. It’s taken us a while to get here but Ed has been so supportive and patient throughout, provided me with so many different options and solutions to any problems I had.My heart was always set on this development and I am so pleased that I’ve finally reserved and the countdown to my new home has begun.Couldn’t recommend countryside and especially Ed enough!

Flora · 22 February 2022

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

Buyers beware when purchasing a property from this horrific company, almost completed a purchase at the new Brook Mill Meadow development in Warton Warwickshire . Thank goodness for our legal team who professionally alerted something was not quite right! Only days before we were due to complete our purchase, countrysides legal team stopped responding and failed to answer enquiries made by our solicitor. It would be wrong of me to publish on here what speculation I have been told and what they are potentially trying to hide ! as i cannot guarantee it is complete truth . However what I can categoricaly say with complete certainty is that the way in which countryside turned on us , the brutality in the way we were treated when our concerns were raised does confirm that this so called great developer is probably the worst you could wish to ever do business with . They honestly treated us, the paying customer like they were doing us a favour, when in fact it’s laughable really considering every single house on the development is now reduced and it appears they cannot give these houses away! . I suspect there are reasons that you will never know if you use countrysides legal team. As previously stated by so many people on this platform seriously think twice before you buy a property from this company ,buying a new home is stressful, they have no value what so ever for there customers and as previously said by so many others, save you hard earned money and sanity and spend it on a house built by a different company with a better build quality and a higher moral compass !

TC · 11 August 2024

★★★★★ 2/5

Trustpilot

Cold customer service - major put off

*This review is of the viewing experience only* My partner and I recently went to view the show home in Gateford, Worksop. Our experience wasn’t great. We received an adequately polite welcome, but the customer service was by no means warm or friendly. As first-time-buyers, the rep assumed we’d be using the help-to-buy scheme without asking us (we would have been using the scheme, but the assumption seemed a bit judgemental). From then on, the rep had no genuine interest in us and had dismissed us as potential buyers. The interaction was cold and very brief.We had a follow up call around 2 MONTHS later, so we were obviously not a hot lead and just on the list of old prospects to dredge through so we could be removed from their contact list (the rep said as much on the call). This call was as equally as abrupt as our viewing. The process of buying a house is a lengthy and stressful one, so the viewing is an indication of the care you would receive throughout this daunting experience. The first impression we received from countryside was a major put-off, and I would not feel confident purchasing from this developer.

Natalie · 21 February 2022

★★★★★ 5/5

Trustpilot

5 star 🌟customer service

After dealing with a few different sales advisors during our journey to own our first home, it was clear that Ed went the extra mile.Right from our first visit and conversation he was very thorough in giving us an overview of the development , and never failed to give us insights into the property market, the process etc. He was nothing but honest and genuine.As first time buyers we definitely started out slightly cautious. However, speaking to Ed instantly made us feel way more relaxed, as we feel that he always has your best interests at the forefront of his mind and has an infectious, friendly energy.Ed is professional and reliable and we couldn't have had a more sincere or patient person on our side to talk to and support us through what was potentially the biggest decision of our lives.Thank you Ed!Sohaib, Sameena and Mahi

Sam · 15 February 2022

★★★★★ 5/5

Trustpilot

Fresh Wharf Countryside

5 star customer service, high spec finish, a thoughful new home present and access to a handyman to get us settled in! Shout out to Gemma, Kelly, Shameka and Charlie for making our experience extra special.

Amir · 29 May 2021

★★★★★ 5/5

Trustpilot

Great Team

Great quality house's, we've recently moved into the Abbotsfield site, the build quality has impressed us. Whilst waiting for the house to be built we got regular updates on the build progress, Annabel from the sales team has been fantastic and nothing has been too much trouble, can't thank her enough, been in 3 days and love it already, the site Manager, Stu, has been round already asking if there is anything we need and anything he can do for us. Great, thank you.

SW · 31 January 2022

★★★★★ 5/5

Trustpilot

Big shout out to team at Dutton Fields

Amazing service from the start til the end!!We bought a house on the Dutton Fields site. It was mine and my partners first time buying and even looking at houses so it was slightly overwhelming but the whole team at that site made the whole process easy and simple. Tara and Justine have been there every step of the way when we had any enquiries and we couldn't be more grateful for their help.I would recommend Countryside Properties to any one who is doing this for the first time.

Zuleika · 28 January 2022

★★★★★ 1/5

Trustpilot

Not sure on where to start.......

Not sure on where to start........ so here goes. We moved into our new property march last year.... We had snagging report done which showed over 200 snags at first they seemed to care and majority of the snagging issues have been resolved however since June last year the Customer service has been abysmal. I have been emailing, calling, and popping into the sales office when I can...... we still 7months on waiting fo a response/phone call in regards to the grass that needs digging out and re turfing.... I'm still waiting for soffits to reach nhbc standards, the tiles have started to lift due to the bad weather we had early December. Still no reply...... I have also recently emailed groupcpplc and still no reply. I am getting really annoyed now.... I have had private quotes done but surely I shouldn't have to pay out for something that wasn't laid/secured correctly in the first place....

Gemma · 28 January 2022

★★★★★ 4/5

Trustpilot

Halfway through process

Currently halfway through buying a house with countryside, having just completed the reservation and choices process.The choices process went very well, with the help of Annabel and Will. We had some kinks with the reservation process due to our unique purchasing condition and questionable timing constraints placed by countryside. But working with Will we managed to complete everything on time.Overall experience so far has been positive, and the communication has been exceptional with Annabel and Will always quick to respond. Looking forward to moving in!

Ben · 23 January 2022

★★★★★ 5/5

Trustpilot

Penny and the team at countryside Crewe…

Penny and the team at countryside Crewe have been really helpful and highly professional. They made buying our 1st home an easy and smooth process. We are looking forward to move into our new home soon.

Merit · 8 May 2021

★★★★★ 1/5

Trustpilot

Avoid like the plague!

Avoid like the plague!! Where do I start, we had commenced proceedings at BrookMill Meadows development in Warton, however through no fault of our own we were unable to complete on the planned date, we then received threatening/abrupt emails from the so called lovely sales team threatening the house would be re marketed if we did not complete on this date. Whilst we were initially extremely disappointed, we now thank our lucky stars we did not complete the purchase, the so called finished property is not finished at all. The decorative pillars are still not insitue to the front of the house, the beautiful plants and shrubs planted in the front garden are dead and neglected as is all the grass surrounding the property,outstanding work has clearly not been completed as promised my God if this how they neglect the development whilst they have barely sold any houses , imagine how they conduct themselves when the houses are sold and they are off site, we were lied to regarding the road access amongst many other things. We are so embarrassed that we did not carry out our due diligence before entertaining this developer , I have never felt so strongly to leave a review to protect others from this awful company, please don't get sucked in like we did, be wary of the smily face!! And trust the reviews on here !!!

Michael · 30 July 2024

★★★★★ 1/5

Trustpilot

Have them a 5 star at first review as…

Have them a 5 star at first review as you know what they did really well for the first 3/4 months helping out and sorting things quite rapidly. Now after living here for 6months every time you ask for a little help, the excuse is there busy if you need something looked at, contact customer services as they have a team that comes out to do this for you, on site workers are too busy doing new houses and can’t afford the time to assist. Not what we were told at the beginning when they were looking for 5 star reviews and site manager was pushing for us to do it. Kept asking have you reviewed us yet. At that point if we wanted a painted job done or crack repaired it was done asap. Now it’s the go do one attitude. Also recently had a attempted break in, ask if they could help sort out a repairer. Not much help here either, passed us a email to contact but they don’t deal with public unless countryside would order for us and we pay them back which I wouldn’t mind doing, just wanted the damaged repaired and get back on with our lives. So asked if they could order new patio doors on our behalf and I’ll pay them back but no again, it’s not company policy, we don’t do this or help residents anymore. They have our money in there bank accounts, now don’t wanna know you at all. I advise if you buy from these, don’t do any reviews until at least over a year on and you are truelly happy! They push for good reviews, promise to help as long as they are still on site. All lies. 3/4 months at the beginning is all we got. Make sure they’ve done as much or repaired as much snags for you within this time frame. Or your on your own. Be warned!!!!

Mr · 10 January 2022

★★★★★ 1/5

Trustpilot

Abysmal service in the Millard…

Abysmal service in the Millard Grange/Coppice Hill sales office in Houghton RegisWalked in assuming they could see me(my shortcoming) but required booking.General rudeness already afoot, asked if they could wangle something, said I needed to book online, couldn't even help me there.Left the office, sat in the car looking at the booking form and it's a contact form. Not an actual booking. Someone from that very sales office would likely call me off the back of filling that form out! An actual joke!Also sat around for 10 mins, no one left or entered the office. People just can't be bothered to sell a house here.If they can't even fake a service, what does that say for the houses?

Ben · 28 December 2021

★★★★★ 1/5

Trustpilot

Do not buy from this developer

++++ EXTREME CAUTION ADVISED +++ Do not buy a house from Countryside, specifically at; The Paddocks, Braintree Essex. While sales folks were lovely people but once you are under the care of the customer service team ( circa 8 weeks post moving in) they are a complete a joke. If you have problems, which you inevitably will, the customer service team never call you back, they rely solely on emails and issue a standard 72 hour auto response email to all enquiries!

Mr · 23 July 2024

★★★★★ 5/5

Trustpilot

Post completion does not live up to the pre completion promises

We reserved our plot in January 2021 and we're due to complete in September. Before reservation when we were still looking and deciding which builder to choose Rhodri and Gavin in the sales office were so helpful and friendly. They answered the million questions we had and the information and viewpoints they shared with us really helped to cement Countryside as our choice. They were never, ever pushy and even now, when we've gone through our choices meeting we never felt pressured to spend more with them. They have a total understanding of how it is to buy a new home and are very attuned to the fact that everyone is different. I love that about them. The fittings which come as standard with Countryside such as the spotlights, bathroom storage, lawn and the windows in the roof of the family room are fantastic compared to the other builders we saw but also the service from the guys has been second to none. Rhodri and Gavin have shared their experience and insider knowledge with us and we feel it's really helped with our 'forever home' journey. And importantly, they've always been honest with us, when the answer to something has been 'no' they tell you, they don't beat around the bush which is very refreshing. We exchanged a couple of months ago and that went smoothly, we were never chased or harassed to move quicker even though our Legal Team did take a little longer than anticipated. So far, our experience with the company has definatly been 5 stars. We'll update more after completion !Well we've completed and have been in the house for 9 days ..... the finish inside the house was really disappointing, the garden is not to plan and has no drainage. We've been told contractors would be round to sort the drainage last week but we've seen nobody and then we've come home today to no heating downstairs. Their emergency line was really unhelpful and I'm starting to worry they we've made a big mistake.Again, I'll update this review as we go on.

Rosemary · 18 December 2021

★★★★★ 5/5

Trustpilot

Thumbs up!

We recently reserved our dream home at the Bella Wood View site. We arranged a visit with Stuart with the impression to gather more information as we also had a few other developers in mind. Within an hour of meeting Stuart, we were convinced this was the best move for us and reserved immediately. It was a no brainer when you compare everything that is included by Countryside Properties when compared to other developers. The customer service has so far been excellent and they have been very accommodating. No complaints and would certainly recommend. We cannot wait to move into our new home! Thanks for everything.

Josh · 15 December 2021

★★★★★ 5/5

Trustpilot

Very happy and high standard

We are over the moon with our new house and the customer service we have received. The overall standard and quality of the build has been to a high standard. It is an excellent home that has a layout and thoughtful design features that are both beautiful & practical. We loved the amount of choice we got to personalise our home. This has been perfect for our first home together & we are so happy.The customer service and sales at the Abbotsfield estate was good, not pushy and helped us gain confidence at every step of the process. We waited to leave this review till we had the house signed off after completely our short snagging list. Again, we have bee really impressed by the support and help we have received. The few issues we had were merely cosmetic and were resolved in a timely manner to a high standard. The builders have been extremely considerate whilst in our home and also whilst still building the incomplete homes around us. They always say hello as we head off to work etc. It is little things like this that make us love our home / the development.Would recommend you to friends and family.

Mr · 11 December 2021