Trusted Agent profile · Banbury
★★★★★
965 reviews across 2 platforms
Ground Floor, Guardian House, 7 North Bar Street, Banbury, OX16 0TB
Martin and Co's office in Banbury, at Ground Floor, is rated 2.3 out of 5 across 965 reviews on two platforms, including 123 Google reviews rated 3.9.
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Martin and Co Banbury won awards at EA Masters in one year, most recently 2021.
EA Masters winner in one year: 2021.
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the Banbury office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely disgusted with the way I…
Absolutely disgusted with the way I have been treated by the Southend letting branch. Have basically been called a liar, even though I had photographic evidence of what they were disputing. Would advise to stay away from this agents!!
1/5
TrustpilotI have had to deal with one of the most…
I have had to deal with one of the most rudest receptionists, Vanessa Archer. She was disrespectful and borderline rude. Made me very unsettled. Shame on her. Go learn some customer service!
1/5
TrustpilotWorst estate agent ever
Worst estate agent ever. They arranged appointment for me to view a house. I came from a long way in rush hour and no agent presenter was there. They just don'r care about others time and commitments
5/5
TrustpilotWoking Team Mo and his team are excellent
Mo and his team in Woking are excellent, they give 150% to their customers. They are very supportive and helpful. They have done a brilliant job during lockdown. Would definitely recommend them.
1/5
TrustpilotTerrible
Terrible. Twickenham and Kingston branches, together lied to us and misled us. They left us high and dry after we trusted them to put our property on the market. Stay away.
1/5
TrustpilotThis is the most disgusting company i…
This is the most disgusting company i have ever come across, this includes ALL branches. They are so rude and unprofessional, they do not deserve any clients at all.
1/5
TrustpilotAwful company
Awful company, i unfortunately rent with them, you never get anything repaired and when you report anything, it gets ignored. I will never rent with Martin & Co again!
5/5
TrustpilotVery happy customer
A wonderful experience with Fulham Green who kindly helped me with finding a beautiful 1 bedroom property. Incredible customer support.
5/5
GoogleSo far the best agency I've used. Any problems or requests are resolved very efficiently, professionally and accurately. Nice service, kind people. Thanks to that I am really happy tenant.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotI have been renting my property with…Martin and co Stirling for 4 years
I have been renting my property with Martin and co for about 4 years now and would recommend them to anyone. Karen especially is very professional and helpful. Her customer service is excellent. Isabel Jamieson
1/5
TrustpilotI experienced very bad customer…
I experienced very bad customer services from martin and co Birmingham.They showed incorrect prices they continued to waste my time doing false promises. Just try not to deal with them
1/5
TrustpilotNo Customer Service at all!
Because of Jess this is the WORST letting agency I've ever seen!!!👿👿👿👿👿👿I hope she find for another job where she doesn't have to deal with clientsNo Customer Service at all! 👎
1/5
TrustpilotJUST GIGA BAD
Complaints are never dealt with. When going up to them with problems, they just avoid every single one of them. Unwilling to help with an extremely bad attitude, definitely deserve a negative mark
1/5
TrustpilotLandlords want records of your savings…
Landlords want records of your savings etc,even when the landlord had the property you viewed set up for his 'friend' to let from the start????
1/5
TrustpilotWorst letting agency ever!
Worst letting agency ever!! Just money minded people and don't understand the value of commitment and trust!! Will not recommend anyone to look out for their properties
1/5
TrustpilotArrived at the flat to be shown around
Arrived at the flat to be shown around, no one turned up to show me round despite making a 45 minute journey to get there, won’t be proceeding with them.
1/5
GoogleTenant's view - raft of extra terms and fines bolted on the end of a standard contract, by the far the most extensive I have ever been presented with. Discourteous and unhelpful staff too.
3/5
TrustpilotCommunication is really bad
Communication is really bad. You have to chase them time and time again. It takes a couple of phone calls before you finally get in touch with them.
1/5
TrustpilotNot trust worthy
Not trust worthy. Agents Don't care in providing good customer service.
1/5
TrustpilotNo communication and very poor time keeping
Terrible. No communication - left waiting for 40 minutes for viewing with no answer from the office and no communication from the agent Umarr.Avoid these if you want professionalism or communication.
5/5
TrustpilotExcellent Chelmsford- branch
John Frost gives a professional, service, his communication is very good, and we highly recommend him as we won't hesitate to use his services again.
1/5
TrustpilotCheltenham branch
I have received awful customer service from the Cheltenham office.A very disappointing and upsetting experience indeed. Please avoid at all costs!I will be writing a letter of complaint to the head office.
5/5
GoogleI am very pleased that I chose martin & Co agency. We arranged everything efficiently and in a nice atmosphere. The apartment is as described.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotOutrageous conduct from lettings
Outrageous conduct from lettings , booking appointments to view and then letting the property, rude on the phone to boot!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Martin and Co won Gold for Best Estate Agent Guide 2022 Gold Award, Banbury branch at EA Masters 2021.
