Connells Oxfordshire reviews

★★★★★ 5/5

Google

Thank you to the team at Connells who helped me through the purchase of my first house! Special thanks to Miguel and Jay who kept things ticking along and were incredibly responsive, and also to Danielle who was so helpful sorting a mortgage for me. Highly recommend!

Jade · 26 August 2023

★★★★★ 5/5

Google

Jack could not have been more professional and helpful. He went above and beyond what I have ever experienced from an estate agent before in terms of the level of service. His efficient and effective communication from the initial starting point to now has been hugely appreciated. Thank you, Jack! We viewed the property within an hour of requesting a viewing. Negotiations with owner were completed within the day. From viewing to being in the property was 3 days. Jack and Jane helped with some technical issues along the way and they did everything they could to make the move as smooth as possible. I cannot recommend this estate agent highly enough. Thank you for your help and continued communications.

Dawn · 26 August 2020

★★★★★ 5/5

Google

Liam Kerr from Connells was amazing in helping us with our purchase, he went above and beyond to help us and push through the sale, I could not recommend enough!

Liam · 20 October 2024

★★★★★ 2/5

Google

Never in my life have I had such a bad viewing experience. Send me to a different property, disorganized company. I didn't feel welcomed at all. I believe they will learn from experience and double confirm with viewings.

Expert · 27 May 2024

★★★★★ 5/5

Google

Henry Hunt was proffessional, efficienct, friendly and brilliant answering any queries or questions I had. In his first year at the job simply ask for him by name! Fantastic Estate Agency.

James · 27 August 2016

★★★★★ 1/5

Google

Fram Where do we start. As bitter as I may sound this is all true. And we even tried to make an official compliant and that was ignored several times too.... 1. Moving in day one....we discover a massive while in the carpet made by an iron had been hidden by a black bin bag on our first viewing. As we were moving in we werent happy at all. Iron shape aside they claimed the carpet had been cleaned. It was filthy! We had to put our furniture in the garden as we insisted the carpet is replaced 2. Email after email after email ignored and not an apology in site. 8including chasing issues not being fixed or even acknowledged 3. Staff constantly leaving and out contact changes as regular as clockwork meaning any problem you have has 5o start all over again as the staff now in charge of us knows nothing. Followed by I will sort this dont worry only for them to leave and the problem starts all over again 4. The shed ! Another hole made by rodents hidden by an ood recycling bin. We reported this in march 2021 as we discovered it had got worse and now had mice. See comment 3….up to renewal you said we werent happy about beoflem promises. We were then told by renewable team a new shed had been purchased and he could see it once his "screen" . So we trusted them..big mistake it has a lie and when chased claimed that was never said! Fast forward end of year 2…mice had turned into rats. See point 3…again…we gave up and left the property. 5. Getting your deposit back was easy right??? Wrong ! Had to appeal to TDS .why ? See point 3 again! 6. Before we even decided to move in we asked permission to have a dog. Yes you can here is email on my request stating that…glad I did as after 1 year this permission was news to them. Gladly I had proof ! I could go on and on and on The stress worry anxiety and time spent with Connells isnt worth £1 a month rent ! Trust me avoid avoid avoid. These guys will feed u BS and try to make you believe you are the one making it up !

Richard · 26 August 2023

★★★★★ 5/5

Google

Thank you so much Connells!! Miguel, you have been a dream, always happy to chat with us about the purchase of our home. Very approachable and all round great guy! Kevin, when things were getting difficult, sorted everything out and did loads of chasing. We really felt like you had our back through the process and made sure everything possible was being done! Last but by no means least is Danielle. If you want a mortgage go to Danielle. We honestly wouldn’t have our home if it wasn’t for her. She is just incredible! We owe so much to her, she guided us through the process and made it all possible! Thank you so much 💜 5 stars truly deserved! If we ever move we will be using connells for sure and will definitely use Danielle for her mortgage services.

Zoe · 26 August 2023

★★★★★ 5/5

Google

What a fabulous group of agents,, the bicester guys have been brilliant from the off, communication was fabulous and I believe all involved in my house sale went above and beyond. Best wishes to them all.

Rebecca · 28 March 2024

★★★★★ 1/5

Google

Booked a viewing for last Friday and nobody turned up. Had no point of contact and never heard from anyone again even after sending an email to see what had happened a couple days later. A huge waste of time.

Olivia · 29 November 2023

★★★★★ 5/5

Google

Lheyton was fantastic, he made the whole process of renting my house out for the first time run so smoothly from start to finish, he was really helpful and always returned my calls and made it a great first experience.PositiveResponsiveness, Quality, Professionalism

Steve · 26 August 2021

★★★★★ 5/5

Google

Where to start what a great company to be renting a property through jack and Jane are extremely professional and Jane went above and beyond to ensure we could move in i would highly recommend Connels 💯 best experience of renting so far …

Ben · 26 August 2020

★★★★★ 1/5

Google

I came home to find a hand delivered piece of marketing material through my letterbox with a reference number asking me to call them. Called them as I thought it was important however it turns out it was not. It was a clear breach of any professional standards estate agents are supposed to have. I am selling through another agent and they were trying to talk me into using them. If I wanted to use you I would have called you! With COVID rates as high as they are I am surprised they are allowed to go posting things through homes as that doesn't seem too COVID safe to me. Completely unprofessional and sneaky tactic.NegativeQuality, Professionalism

Keith · 26 August 2022

★★★★★ 1/5

Google

They left us without heating or hot water in January (-7C) for more than 2 weeks. Absolutely terrible customer service, total lack of concern for our wellbeing. Disgraceful.

Victoria · 27 February 2024

★★★★★ 5/5

Google

Had amazing service through the whole rental process. Its been a smooth process getting into new flat all thanks to Lheyton Warby. Would recommend to any future rentersPositiveResponsiveness, Quality, Professionalism, Value

Olly · 26 August 2022

★★★★★ 4/5

Google

Just wanted give a shout out to Richard for his hard work with helping me finding my first house. Unfortunately it didn't work out due to pricing, but Richard has been very helpful, friendly and constantly kept me in the loop during the whole journey.

Vicky · 27 August 2019

★★★★★ 5/5

Google

Would like to thank Hannah and Richard for making our experience of buying a house smooth. I would recommend them. Very helpful throughout the process. X Thanks guys definitely 5* service. They should get a payrise ;-)

Julianna · 27 August 2019

★★★★★ 1/5

Google

Should be 0 stars. Waited a week and a half to view 2 properties that apparently weren’t available to view. On the day the viewings were both cancelled, no reason why. When I asked why and to reschedule, no response. I enquired why again and once again no response. If you’re selling through these people don’t bother I have funds ready and no chain and they couldn’t be less interested

Robert · 26 August 2022

★★★★★ 5/5

Google

Excellent service, thanks to Hope and Karl everything went smoothly

Syed · 26 August 2023

★★★★★ 2/5

Google

I really don't like to give bad reviews, but the service received from Connells Lettings in the past year was unacceptable, especially for a quite high management fee. And yes, I was happy to pay, because my experience of buying with them was extraordinary. They really need to up their game on the Lettings side, customer service, informing customers, communication, fully serve their contractual obligations.

Endre · 26 August 2022

★★★★★ 5/5

Google

Would like to thank Jane and Jack for the work they had done to help us find a house so thank you very much for the help Jane and Jack

Bruno · 27 August 2019

★★★★★ 4/5

Google

John, Kevin and the team were personable and efficient. The overall experience restored my faith in the estate agent profession. I would certainly use Connells again.PositiveProfessionalism

Ashley · 26 August 2020

★★★★★ 1/5

Google

The sale of the property took nearly six months with Connells advising me to remove my tenants two months into the process, as I was told the buyers are ready. This advice cost me an addition £4000 on top of the original quote. Shocking time management and would not use again.

William · 26 August 2023

★★★★★ 5/5

Google

I would like to praise the staff for their efficiency and friendliness. They were helpful and communication was brilliant, any queries or questions I had were dealt with straight away and if the answer was not known on the spot a phone call was received once they had retrieved the relevant information. Its a pity not all agents can be as helpful as this branch as I have had dealings with a few different agents over the last six months and service was not even on a par. I would highly recommend this agency!!

Valerie · 27 August 2016

★★★★★ 5/5

Google

Kevin & Bea, very nice professional couple and very accommodating!

Jacqui · 27 February 2024