Trusted Agent profile · Banbury
★★★★★
785 reviews across 2 platforms
25a High Street, Banbury, OX16 8EG
Bairstow Eves's office in Banbury, at 25a High Street, is rated 3.1 out of 5 across 785 reviews on two platforms, including 167 Google reviews rated 4.5.
Every review we hold for the Banbury office, from every platform, shown as written. First names only.
5/5
GoogleI had a great experience with you guys, I am chuffed with the service. Harry Richard’s, has been a great help in getting all my maintenance work done in the house. Great positive feedback and nothing bad to say.
Thanks for the excellent 5* review Hannah! Thanks for your thoughtful comments about Harry and our Banbury team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat Friendly Service. Very accommodating especially when I wanted the opportunity to measure up before Exchange. Excellent Communication and quick to respond to my emails. All in all very helpful, reliable and efficient especially Nellie. Highly Recommended
Hi Paul, thank you for the excellent 5* review and recommendation. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Nellie and everyone involved at the Bairstow Eves branch. Many thanks, Lucy
5/5
GoogleMy recent experience buying a property was very good. Peri was exceptionally helpful and patient, responding to my queries in a efficient and professional manner.She is a credit to the company and a pleasure to work with.
Thank you for your 5* review and comments. I'm pleased to hear that Peri has provided you with such high quality service. Kind regards, Mike.
5/5
GoogleThey did a fantastic job of selling my home. lovely team to work with .sold my place within three weeks.
Thank you for the glowing review! We are delighted that you had a positive experience with our team and that we were able to sell your home in such a timely manner. We appreciate your business and look forward to working with you again in the future! Kind regards, Lucy, Customer Relations.
1/5
GoogleAwful service had a viewing booked wasted half an hour and petrol and no one bothered to show up. Ive called the office and no one answered or let me know whats going on. Really awful!!
Hello Achraf, I'm very sorry to hear about your experience and the inconvenience it caused. Please contact us at review@countrywide.co.uk so we can address this matter further. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotOne of worst letting agent
One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.
1/5
TrustpilotAdvertised flat for sale with a alloted…
Advertised flat for sale with a alloted parking space, then to be told I could only park my car in a very small space tight up against a wall, the space was smaller than my car, I don’t have a big car. I made it quite clear to Bairstow Eves that I only considered the flat as it had parking, not alloted small smart car only parking! The lies continued with this firm and they just repeat themselves like parrots. It has cost me 2.5k in fees and I have to pull out so a chain of 4 people before me are also going to be effected, I was literally at contract stage, the stress is unbearable that I and others are now going to suffer. I do NOT recommend this company, their tactic is also to say to the seller while you are there, oh don’t forget you have a viewing later and 2 further ones booked in! This is pressure selling and more than likely lies. The management guy that runs the upkeep of the building told me that if I couldn’t park there that I should have my licence taken away, change your car to a smart car! His rudeness continued until I was left in tears, the agent just stood by and did nothing! Avoid this company, they talk the talk but never follow through.
5/5
TrustpilotSuperb communication and prompt…
Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.
5/5
GoogleKelly and Shay from the Banbury office have been amazing from start to finish. It was not a straight forward sale and the chain could have broke down times but Shay and Kelly both went above and beyond to help us. Shay even for his hands dirty on completion day and help with the moving in! Amazing service!!!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI don’t just make reviews unless I have…
I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.
5/5
GoogleFantastic service when buying our first home - Shay kept in touch with us at all times throughout the process.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleAbsolutely awful service, we had booked a viewing today for a house in Banbury. We arrived, stood outside for 10 minutes in the pouring rain so I rang the office and it turned out it was sold earlier this week. We had no communication about this at all. No empathy from the lady on the phone. We wasted an hour round trip, petrol and our time. We will not be using this estate agent again.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThe customer service base on day to
The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process
5/5
GoogleNelly is the best thank you for all!!!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTotal failure in Hucknall
Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.
5/5
GoogleGreat service from start to finish. Jason was amazing and was contactable through the whole process which made our lives so much easier. I would 100% recommend these guys to help with your house sale.
Thank you Bailey for your 5* review of Bairstow Eves, Banbury! It is great to read that you found Jason's service was amazing throughout and that you would strongly recommend our team to other. Best Wishes, Scott.
1/5
TrustpilotThis is the worst Estate agent
This is the worst agent, avoid them at all costs. They are a complete shambles, they charge through the nose, and really haven't got a clue.
1/5
TrustpilotVERY poor service
I have a buy to let property in Barking bought from and managed by the local Bairstow Eves office. I'm VERY unhappy with the service I receive from them. I pay a monthly service charge and yet get no service.Every month, the rent paid to Countrywide by Housing Benefit on my tenant's behalf goes astray. Every month it takes weeks of emails to trace the money despite my tenant sending a reference number. Housing Benefit have invited Countrwide to sign up to the landlord's portal so they know exactly when the rent is being paid. I have no idea whether Countrywide have signed up because neither they nor the Barking office respond to my emails. The January rent has not yet been paid to me. This is causing problems with mortgage payments, service charges etc. I'm certain my tenant is not the only person in receipt of Housing Benefit that Countrywide deal with and yet they seem to have no system for dealing with what is after all public money.When I tried to submit this on your feedback form, this is what I gotWe're sorry, but something went wrong.If you are the application owner check the logs for more information.
1/5
TrustpilotAbsolute worst estate agents
Absolute worst estate agents! Took our 6 months rent upfront told us we could move into the property only to be told 5 hours after we were due to get the keys that we weren’t allowed to have the property after all! We had paid for removals and were literally sitting outside the house only to be mucked about for the entire day. Very disappointing and if we could give them zero stars we would!
5/5
TrustpilotIncredible estate agents
Tia, Clair and Jordon have been super helpful and found exactly what we were looking for to rent. They have been professional, communicative and responsive - Tia went above and beyond what you should expect from an estate agent and I’m very grateful for this team. Highly recommend Bairstow Eaves in Walthamstow
5/5
GoogleI have never had any issues with the sales team whilst buying my first house to rent, i have dealt with each of the team individually and they are all fantastic. I have also noticed a huge difference in service with the lettings team since they have been under new management, they are brilliant at communicating between my self and my tennant. Overall i cannot fault the Banbury Team and strongly recommend them to all. Keep up the great work!
Thank you Amy for your wonderful 5* review! It is great to read that you felt our Bairstow Eves team went above and beyond. I will of course make sure your kind words are forwarded onward to the team. Kind regards, Scott
5/5
GoogleWe want to give a big thank you to the Bairstow Eves Banbury team’s help and for their professionalism. We had the support of Peri and David. They found every time the best and fastest solutions to help us. They gave us always the best advice and guided us how to proceed in all the steps when buying a house. Doing business with them was very reliable and great as they were always there to guide us through this journey. They made time to satisfy all our requests and were prompt with the replies and communicating any news.
Thank you for your and glowing 5* review of our local Bairstow Eves team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
1/5
TrustpilotAvoid at all costs.
Dishonest, incompetent, the last 18 months have been infuriating stressful and costly, systemic failures in their property management team, did not manage the property licensing process, Help2 Rent tenant, let the H2R rent guarantee expire, so no rent cover and tenant in significant arrears, a personal data breach, lost keys, among a litany of failures. Avoid this company at all costs look around do t be fooled by the size of this company, it’s size dwarfs its ability to manage a single property with competence or integrity.
1/5
GoogleAbsolutely awful service, we had booked a viewing today for a house in Banbury. We arrived, stood outside for 10 minutes in the pouring rain so I rang the office and it turned out it was sold earlier this week. We had no communication about this at all. No empathy from the lady on the phone. We wasted an hour round trip, petrol and our time. We will not be using this estate agent again.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
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