WEST The Property Consultancy reviews

★★★★★ 5/5

Google

I had a fantastic experience with WEST-The Property Consultancy. The team was professional, knowledgeable, and incredibly efficient throughout the entire process. They made everything feel smooth and well-organised, always keeping me informed and providing clear, expert advice. Their attention to detail and commitment to delivering a high standard of service really stood out. It’s clear they genuinely care about their clients and go the extra mile to ensure everything is handled seamlessly. I would highly recommend WEST-The Property Consultancy to anyone looking for a reliable and trustworthy property consultancy. A truly five-star experience!

Siam · 9 April 2026

★★★★★ 5/5

Google

West - The Property Consultancy provided us with an outstanding service in dealing with the sale of our house in North Oxford. Gavin West is a true property expert with a wealth of experience. It made a real difference having Gavin's personal attention throughout the whole process from the valuation, to the creation of sales particulars, through to the process of negotiating and finalising the sale. We had an outstanding service throughout. Without doubt Gavin is the best estate agent I have ever dealt with (and I have dealt with many). I recommend West - The Property Consultancy without hesitation. Professor Charles Hulme

Charles · 16 April 2024

★★★★★ 5/5

Google

Our sellers engaged the West Property Consultancy to sell the house we bought. We are delighted that they did. The sale of our house was difficult as the solicitors our buyers engaged were awkward and unwilling to cooperate to get the deal though. They were significantly behind everyone else in the transaction and didn’t seem to want to catch up. The West Property Consultancy (in particular Nikki) was instrumental in getting the deal through. Were it not for a team effort between them and us, the whole chain would have fallen through. I think it’s commendable to have done this in normal circumstances, but during a global pandemic is brilliant. Nikki was extremely knowledgable and worked very hard throughout. Thank god for a common sense approach and an estate agent who understands the legal process rather than just simple act of putting in an offer on a house. We won’t hesitate to use them when/if we sell this house.

Kate · 26 August 2020

★★★★★ 5/5

Google

I completely agree the previous reviewers, Nikki is an absolutely outstanding estate agent who is head and shoulders above her competitors. She did a fantastic job in helping us secure the second home I was looking to buy with my parents. She was so professional and yet also very kind and happy to go the extra mile to make sure we were happy and comfortable with each step of the sales process. I would highly recommend her to any future buyers/sellers as you can have full confidence that your sale/purchase is going to be handled with the utmost care and attention. I wish Nikki all the very best in her future career, I know she is going to go a long way and be very successful.

Claire · 26 August 2020

★★★★★ 5/5

Google

Nikki was invaluable during the sale of our house, and ensured the whole process ran as smoothly as possible. She was always easy to get hold of, however we often didn't need to as she had already provided a thorough update. We have used other estate agents in the past, and their level of service didn't come anywhere close to the service that Nikki gave us. I would highly recommend West to anyone who wishes to sell their house.

Joanna · 26 August 2020

★★★★★ 5/5

Google

We recently bought a house through West - The Property Consultancy. Nikki was extremely professional to deal with throughout the process, always responsive to emails and calls dealing with the various enquiries we had. It's difficult to find good agents but our experience as a buyer with Nikki at Wests couldn't have been more positive.

Jonathan · 16 April 2022

★★★★★ 5/5

Google

West is the only estate agent I trust! Gavin and the team are really pleasant to deal with, pragmatic, polite, always on time. They understand the market and actively go out to find well-matched, serious buyers. Can not recommend highly enough.

Liz · 12 February 2025

★★★★★ 5/5

Google

We have had an amazing experience with West. Gareth has been so so helpful and has gone above and beyond to get us into a rented home extremely quickly after we were let down by another agency. We would highly recommend this agency and are extremely grateful to Gareth for all of his amazing work!PositiveResponsiveness, Quality, Professionalism

Iona · 26 August 2020

★★★★★ 5/5

Google

West provided an exemplary service to us in our purchase of our house. Nikki was extremely helpful and pro-active during exceptionally trying circumstances (lockdown) and expertly kept the process on track, as well as remaining calm and reassuring! I would thoroughly recommend West as a great, service-focussed estate agency, who haven't lost sight of the values of friendliness, honesty - and responsiveness. They always returned calls and bent over backwards to do their jobs. This is absolutely a real review - can't speak highly enough of themPositiveResponsiveness, Quality, Professionalism, Value

Jane · 26 August 2020

★★★★★ 5/5

Google

Nikki Helmsley runs the section of West that covers our village. Although she was already very knowledgeable about our village having spent her formative years growing up there, she stayed on top of all that is going in there and in the environs. Nikki is extremely thorough and detail-oriented in all she does. She is very committed to showing how professional an estate agent can be and it is clear that not only has she succeeded in that endeavor, her professionalism would lead you to believe she would be successful in whatever profession she chose. Nikki worked extremely hard and efficiently and had many good ideas for how to market our property successfully. The Brexit referendum has truly stalled the market for us and the other agents we had previously used over the years were not nearly so clever or energetic as she is. We accepted a good offer within a very short time of her listing and yet she never stopped working--keeping all going forward well and executing chores that we could not as we now live abroad. She is dedicated, committed, honest and very hardworking. I recommend her highly. As an addendum, I would like to also commend Gavin West as well. When Nikki was on holiday early on the process, he not only stepped in to cover for her but was in constant communication with us at hours that would not have been so convenient for him. This is a great firm that has overcome the challenges posed by Covid-19 and dealt with the crisis with terrific energy and imagination. A terrific firm to deal with!PositiveResponsiveness, Quality, Professionalism

Sally · 26 August 2020

★★★★★ 5/5

Google

Nikki was fantastic, professional and very friendly. All our dealings with her, as agent to our purchase, were straightforward, proactive and positive. Our purchase was made a lot less stressful by Nikki’s proactive approach. She was always prompt and went over and above to secure our deal.

Ben · 26 August 2020

★★★★★ 5/5

Google

We bought our house through West Property Consultancy and thought they were excellent. Nikki Hemsley was our main contact and we thought she was very good, efficient and very nice. We would definitely recommend them.

Davina · 26 August 2020

★★★★★ 5/5

Google

Gareth Gould was one of the most diligent an honourable agents I have dealt with in many years of interacting with property professionals. This man goes over and above the level of expected service.

Rupert · 26 August 2020

★★★★★ 5/5

Google

Cuan Ryan was our agent from West. Cuan's approach to the sale of our mother's house in Buckland was exemplary from start to finish. From the excellent particulars to the professional and diplomatic negotiations, Cuan provided exactly the sort of service that you employ an agent for. I cannot recommend Cuan and West Consultancy highly enough.

Katie · 16 April 2022

★★★★★ 5/5

Google

Mrs Nikki Hemsley, working for Gavin West of West The Property Consultancy, was involved with managing the sale of Thatched Cottage, High Street, Sutton Courtenay, Oxfordshire. We found her very friendly, approachable and above all, calm and professional. Her communication skills were excellent and she was always available when required, going above and beyond her remit. We always received honest and informative feedback after viewings and within the actual sale process, particularly assisting in liasing with the respective Conveyancers. We would highly recommend her. Robert and Audrey Vale

Rob · 26 August 2020

★★★★★ 5/5

Google

On our first meeting, Nikki Hemsley of West-PC stood out in glorious technicolour from her dull grey competitors. She immediately saw the selling points of the property and had a very clear view of who would be interested and why. Her competitors had no such insights. She said she already knew people who would be interested and she would supplement that with a targeted marketing campaign, she did. Her competitors said they didn’t know of anyone and we would have to generate interest with a general marketing campaign. She said she could get more for the property than our target price (she did); her competitors thought we may have to drop the price a little. She said she would get us more than one offer (she did) ; her competitors said in today’s market finding one buyer was tough enough. She said she thought it was possible we would get a proceedable, acceptable offer within weeks (we did); they said plan on months in today’s market. She said she developed strong and trusted relationships with the buyer and seller and that was key to helping manage a transaction to completion (she did); her competitors made no such claim and I wouldn’t have believed them if they had. Overall she was a delight to deal with, tireless in showing people around and dealing with queries and incredibly responsive and efficient in supporting us. Outstanding and thoroughly recommended.

Mike · 26 August 2020

★★★★★ 5/5

Google

So glad we chose to sell through WEST and wouldn't hesitate to do so again. We cannot thank Nikki enough for her friendly and professional approach, always keeping us up to date and informed and explaining our options carefully and concisely so we could make the best decision for our sale. Thank you so much!

Jessica · 16 April 2022

★★★★★ 5/5

Google

A great service from a property consultancy with a personal approach, who worked dilligently (and successfully!) to find a new tenant for office space we wanted to sub-let. The whole process was challened by COVID, but Gavin and his team took on the job with great professionalism and good communication throughout. I heartily recommend them.PositiveResponsiveness, Professionalism

Melinda · 26 August 2021

★★★★★ 5/5

Google

We were very impressed with the service we received from Gavin West and his colleagues. This was by far the most painless sale we have experienced! We could not fault the attention to detail and professionalism. What impressed us was that it wasn’t just about finding a buyer, Gavin West put in a lot of extra work liaising between the solicitors and other agents involved, making sure everything stayed on track throughout the sale.

Chris · 26 August 2020

★★★★★ 5/5

Google

Cuan was incredibly helpful, responsive, warm and professional throughout the sale of my property. Thoroughly recommend this service. Thank you Cuan

Jamie · 12 June 2024

★★★★★ 5/5

Google

Always there to help especially Gareth and Chris thank you I have been using them for years. Highly recommended

Maria · 26 August 2020

★★★★★ 5/5

Google

We’ve recently moved flats and everybody at West has made this one of our easiest moves. Everyone is so friendly, helpful, and responsive. West has made the transition into our new flat so smooth and an overall positive experience!

Jack · 24 April 2025

★★★★★ 5/5

Google

The WEST team are yet to disappoint. They are professional, efficient and are actually happy to help! We had two minor issues in our house that we were not comfortable in sorting ourselves so contacted WEST and within a week they were sorted! They are a super team - Keep up the good work and thank you for looking after us so well.

Katie · 26 August 2020

★★★★★ 5/5

Google

Nikki Hemsley throughout our entire selling process was fantastic and a breath of fresh air. We had previously attempted to sell our house for 9 months pre lock down with another estate agent to no avail. Nikki was highly professional with …

George · 16 April 2021