Trusted Agent profile · Oxford
★★★★★
314 reviews across 2 platforms
257 Banbury Road, Oxford, OX2 7HN, OX2 7HN
Part of Hamptons, see every office.
Hamptons's office in Oxford, at 257 Banbury Road, is rated 2.1 out of 5 across 314 reviews on two platforms, including 34 Google reviews rated 4.9.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
1/5
TrustpilotIncredibly poor from Tom and Michela
Incredibly poor from Tom and Michela, just following a money making excercise. Not a decent bone in their body with invalid comments and no real reasons as to and why they want to keep my money. I’d avoid like them plague!!!
1/5
TrustpilotVery disappointed
A promise to return to do a video tour of property, this never materialised, asked for stats regarding our property but none available, a promise of a catch up after a viewing but received no phone call , never kept up to date with anything e.g phone calls regarding offer on our house . Awful experience had to constantly chase them !
1/5
TrustpilotTerrible Service! DO NOT USE!
First time renting, we went to view the property told the agent we were interested.Three weeks on we've had no contact from them to ask if we are still interested or whether the landlord liked us after filling in an application form for them with details of our salaries and contact information! It took them 3 days to send the form and when we received it we believed it was the wrong one! Poor at answering the phone in the first place as well! Obviously only interested in actually selling houses not letting them. Absolutely appalling. good job we've found somewhere else to view or god knows how many times we've have to chase them up to find anything out.
1/5
TrustpilotCorrupt - selling a house before viewings.
Went to view a property today, told we were first ones to view property. Immediately called to make an offer and was told an offer was already in place from someone who hadn't viewed property yet. Estate agent who showed us around told us there were no bids. Clearly these people are inventing bids hoping you out bid these and they get a bigger % fee. Don't buy from these estate agents, clearly corrupt and dodgy. I noticed 18th Jan review on here showed exact same thing happened before. They wasted our time and anyone else who views it after us, and potentially lying to pump up price.
1/5
Trustpilotvery shoddy business practises
very shoddy business practises, delete call logs accusing clients of lying, never answer the phone. Don't chase up a sale no feedback Wouldn't touch them with a barge pole
1/5
TrustpilotWhere do I start?
Where do I start?Poor communication, apparently the vendor was told on several occasions something different from my verbal or email, we actually had sold a property and were 'ready to go' but also had alternative accommodation for 6 months.... Within this pandemic with 2 of us working full-time it would have been useful to have fulfilled the promises made that they could let us know of if any further offer was made on the property....Absolutely astonished at the moment... I have no words!!!
1/5
TrustpilotI had to take them to court to get 8…
I had to take them to court to get 8 months of rent paid to me. They collected the money ftom the tenants and then refused to pay the rent to me making up a list of excuses none of which were valid. I had to ask the tenants to pay the rent directly to me and then then threatened my tenants. I won at court. But you always lose as you pay costs. Don’t go to them for lettings or sales as they are run and owned by the same corrupt person Sam Sharif.
1/5
TrustpilotAbysmal Letting Service
They have demonstrated on multiple occasions their absolute lack of care for my property or my business. Most months I have had to chase my invoices.When there is an issue they take weeks to resolve.They have never (to my knowledge) visited my property to check on its maintenance despite me paying for a fully managed service, and despite me raising concerns that the tenant was not adequately cleaning / caring for the property.Now the tenant has vacated, and the property has been left in a unclean state with personal effects left behind, utility and council tax bills not paid for their duration of their rental period.They are constantly advocating for the tenant - as with other reviewers - you have to wonder who is paying them for their service - because they clearly feel that the landlord paying for their 'managed service' is not their primary concern.They have also provided legally incorrect advice (on when the deposit needs to be released) - something basic like this is unforgiveable.My advice to anyone looking to find a letting agent is to avoid this company at all costs.By far my worst experience of letting agents.
2/5
TrustpilotUnfortunately they fall short of what I…
Unfortunately they fall short of what I would expect from a letting agent. I haven't asked much from them in nearly 8 years , however , when I did encounter some issues they became nothing more than messengers between myself and the tenents. Didn't really take a stance to help me , just sat on the fence. I asked for quotes for work , they did not provide any so I sorted them myself. They checked out a property as all good which wasn't the case , I don't even think they visited for the checkout in the first place. Now I am chasing the gas/ elec readings and also the utility company name , they don't know any of this .
1/5
TrustpilotThese people are disgusting they sold…
These people are disgusting they sold me a place and it took almost 2 years for me to finally get my title because of that they sued me for rent that I refused to pay due to them not giving me my title went to the judge won the verdict got sued again a year later new judge who he obviously was in with went in their favor and now at Christmas they are taking everything from me I’ve put thousands into this property that should have been torn down never got it finished because of the title and now I have the title and they are able to take it all when I did nothing wrong but try to protect my investment .. I’m now going to be homeless with two kids even longer because of them ..
5/5
TrustpilotI give you 5 stars for being on top of…
I give you 5 stars for being on top of fools list. Never seen anyone dodging viewing appointment times. I registered my wife's details to book a viewing appointment and the lady on the phone lost her details 3 times and I had to repeat and then she contacted my wife to arrange an appointment for 15:15 and no one turned up. I phoned the office and they said you are one hour late as the appointment was at 14:15 and we sent you an email but email had no date and time. absolutely rubbish. Kimberley on the phone was very rude and unhelpful. All she had in her mouth was "you are late" when we were before the time they gave to my wife. Please if you want peace of mind then don't go to this place. Thank you
5/5
TrustpilotCalled and spoke to a lovely lady who…
Called and spoke to a lovely lady who was willing to spare a few of her time to ask some questions. Very friendly and helpful. Great advice. Thanks Kiki.
1/5
TrustpilotExtremely bad service
Extremely bad service. They served me with a section 21 notice but informed me of the wrong date of termination back in June. This caused me to leave the house a month earlier than I had to AND paid for a full months extra rent when I was not in the property. And now despite having left the property in august I am still receiving rental invoices from them. Despite informing them of the problem each time they still havnt resolved it!A few years ago they switched to an online portal for reporting issues with the property that is awful as well.
5/5
TrustpilotOz hunters Bridgend
Absolutely incredible experience with our letting agent Oz. She as patient and kind with us as first time renters and got us moved out in 2 weeks. She kept us fully in the loop and stayed in constant contact . Absolutely recommend using this letting agents.
1/5
TrustpilotHi I'm an international student was in…
Hi I'm an international student was in search of a room and approached hunters for letting, the agent was very kind and generous and showed the room and it was good house too I and my brothers were interested so we gave the deposit to agent But after that owner rejected us to not give the property with some issues that he wanted a couple in there. So, we thought to leave the home and asked the agent about deposit. He said he will transfer the amount within evening but he did not transfer instead told that we won't get money back due to some I issues. We were literally no where on earth we did not have money and home. So we found home somewhere by gods grace and then we called the agent and made him to speak to our well known and kind woman and then he he was ready to give amount but he couldn't transfer amount within time.He used to just say I'm transferring amount by today tommorow and it went on. So, it has been 20 days since we are approaching the hunters but no reply to mails and not receiving the calls at all. Today also he said that he will transfer amount by evening we are stuck in between his promises. So, I request everyone not to believe hunters so easily think many times before giving him money. I'm ashamed that how can they betray someone who has come to study here in this beautiful country.
1/5
TrustpilotVery poor experience with hunters
Very poor experience with hunters, they delayed our process throughout, they didn’t request searches until week 6 of process when everyone else was ready to complete, 3 weeks later we’re all still sat waiting for a move date due to this. They fobbed us off all the way through blaming others parties when in fact once checking with people such as local authority the delays were with this solicitor. We will never buy/ sell with anyone using these solicitors again worse moving experience of my life (and I’ve moved a lot)
1/5
TrustpilotAvoid if you can!
Future tenants! Please avoid this company if you can, specially the office located in Surrey Quays.I've rent a room with them as one of my ex-friends had an Apartment with them, they asked me to pay £250 for a "references" which I did at that time but never received any contract from them & give the deposit of the room to the main tenant,( I did receive a notification from the DPS, informing the deposit was received and "secured" but it was put it to a different property, I didn't really pay much attention at that time as I've trusted the company and DPS) it was ok for me at that time as I will be lmoving with my friend anyway (wrong mistake!) April 2020, I've received an email from DPS to claim my deposit which I did, I've explained everything in details, providing all the evidence an information but nothing has been resolve, they just "throwing the ball" to different people. Such a disappointment!! The company acts with such a dodgy behaviours.
1/5
TrustpilotDisgusting service, 0 stars if possible
Emailed them and phoned them the day a property was advertised, to buy. No response on emails. Told me they would phone me back over the phone. Ignored further emails. Didn’t pick up further phone calls. They did the same to my partner. Property then listed as sold 10 days later.Disgusting service, felt completely ignored, no communication or care for potential clients. To avoid at all costs. This was a Leeds branch.
1/5
TrustpilotThe worst Agency ever
The worst Agency ever. They looking every way to win your deposit. Please do never work with them. I was renting a small studio flat. When i first entered the flat the bath was a bit cracked. I never reported cause i thought they know about that. By the time this cracked became worst and worst. When i left property i did changed the bath with my own costs , i cleaned the property with professional cleaning service. Above that they said me that they put other people to clean it again cause it was not cleaned enough, and this cost was 240 pounds, finally i paid for that as well. Before all of these they said me i need to send keys via post to their agency. I did send it to them. After i payed the bath and the cleaning services, they said me that they need to keep some deposit because the keys has not arrived to their office and i didnt send the proof of postage which they never said me that it need to be posted with recorded post or to send them proof of postage. They are Scams do never work with them guys, they don't care how you feel or anything they just want to steal money from you.
2/5
TrustpilotUnfortunately once again America…
Unfortunately once again America succumbs to its usual 2-dimensional plots and characters with yet another load of revenge programming loaded with a heavy dose of violence. Predictably, the line is clearly defined between good and evil. Each episode we can look forward to inventive ways in which a healthy cross section of races kill evil Nazis, executing them with catchy one-liners and witty monologues. Most of this garbage rests on a good Jewish teenager who joins a team of what seems like movie extras in order to track down the evildoers and plot their demise.
1/5
TrustpilotShambles what this company think they…
Shambles what this company think they can do.They honestly don't know what they are doing, I had to deal with Worcester Park branch but even their head office didn't make a better effort either to jump in to rectify the issues caused by Cenar and then Chris. They are not professional at all, so unorganised it's painful and they really think they can get away with lies (basically they take you as a mug?!), thinking the more they talk (bs it's called! 99%) it counts as good costumer service . I had to ask legal advice in the end and only then they started listening...such a nightmare experience I wouldn't wish to this to anyone else.
1/5
TrustpilotAvoid them
Avoid them. They inventing fake offers. Everything is beautiful new and shiny but when you viewing house there is a dog s**t on the middle. Which is fantastic for them.
1/5
TrustpilotSTAY AWAY!
I rented a property for 6 months from this company and it’s by far the most horrific and unprofessional company I’ve ever come across. I got my keys and on entering the property you could smell how dirty it was. The carpet in living room had been so badly worn it had holes in it (when I view the property before it had tenants living in it and this as covered by furniture). Some of the rooms were wallpapered. Obviously lack of cleaning done. I did the inventory hive where you tick of the picture taken by the estate a gent matched the description, it did so I ticked it. All this was via email and before I got the keys to actually see it bare. I was horrified at the state of the place and called them immediately. Banister rail was loose, the back door had dropped, the front door leaked, all interior doors were very hard to open, the showers had been leaking as there was mould on kitchen ceiling directly below, boiler lost pressure when the heating was on and much more. They rectified a few things. Now over the 6 months I was there they did get things sorted (4months before an electrician was employed to fix the smoke alarms). Now I did not receive my full bond back as they took money off me £15 for dust on light fitting, and £25 for paint work that had been scratched (previous tennant painted white paint on brown plastic windowsills). I left the property in an immaculate state. It was much cleaner then when I moved in. Besides Annabelle being the most stuck up rude and unprofessional person I also think I’ve been misled and taken advantage of. As i imagine they took bond money off previous tenants for the decorating issues they did not however rectify this and restore the house to neutral decor. I don’t mind find taken off if I have damaged anything but they seem to take your money and not repair anything!
1/5
TrustpilotCorrupt company managed by vile people.
0 stars Avoid renting a property with this company especially the Bradford office and the vile letting agent Mo. He will push you into paying a holding deposit (another word for an admin fee) with no intentions of letting you the property or paying you back your deposit. As a single mother who has just been ripped off. I find companies and people like this absolutely repulsing, with no morals whatsoever. I wouldn't advise anyone to use this company as a tenant or a home owner. One word corrupt.
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