Trusted Agent profile · Oxford
★★★★★
1,762 reviews across 2 platforms
1/2 Bank Court Chambers, 60 Between Towns Road, Cowley, Oxford, OX4 3LR, OX4 3LR
Connells's office in Oxford, at 1/2 Bank Court Chambers, is rated 2.1 out of 5 across 1,762 reviews on two platforms, including 120 Google reviews rated 4.2.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
1/5
TrustpilotLooks like I'm not the only one with a poor experience
I purchased a house via Connells in 2023, and it was not an experience I want to repeat. I was forced into visiting their in house mortgage advisor and told I would get a better chance of purchasing the house I was interested in if I used them.
5/5
TrustpilotQuick professional sale and found us our dream house!
For our sale and purchase I would like to thank Connells for providing such outstanding and professional estate agents. Connells' knowledge of the market, responsiveness and well developed network of clients was clear from the outset. In under a week Marie had delivered a highly professional marketing package, had numerous buyers view our property, and had it sold at the asking price. You gave us sound advice throughout and even a bit of emotional support when needed! That is outstanding. David you found us the house of our dreams - for us, in our circumstances, it is a perfect fit. Thank you so much. I really cannot conceive of a better service.
3/5
TrustpilotWhy can agents only talk and not hear ?
Why is it that agents just dont hear what you tell them, went into Connells in Dorchester looking for a property to "do up" as a property developer and advised they had just the property ...... a semi detached house a developer had recently completed, explained we were looking for something before it was refurbished (three times) and had to bluntly say NO to the property, none others to look at - what the agent did not know it we are just about to sell two flats we have completed - they will not be getting the instructions. Guy was pleasant and polite but please open those ears !
5/5
TrustpilotValuation of Property
Ryan Cowlishaw came to value our property yesterday.Can't praise Ryan enough, from his super smart personal appearance to his friendly and professional manner.Ryan is a great example of what an Estate Agent should be,an asset to Connells and a pleasure to deal with.Patricia Valler
4/5
TrustpilotA big thank you to Connells harbourne…
A big thank you to Connells harbourne branch who helped me through my sale of my house it went smoothly and updated me all the time and a big thank you to Sasha for being on top of her game very polite and she went through everything with me.good sense of humour and a lovely girl to speak to and again thank you for all your help and good luck keep up your good work
1/5
TrustpilotFirst time buyers- stay clear
As first time buyers the estate agents were terrible. We had a mortgage in principle yet they still insisted we could not proceed until we spoke to their mortgage advisor. They took a week to get us ‘qualified’ to put in an offer and because of this we lost out on our house. There was a lack of communication and lack of explanations and all round rude service. Would not recommend one bit
5/5
GoogleI really recommend Connells especially Gabriella Rees, she helped a lot in the whole letting journey.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUseless
Useless. Don’t want to help or speak to you unless it is regarding you paying rent.
1/5
TrustpilotHow do they even sell properties?
Tried to book a viewing with Connells and heard nothing back for a week (although they say replies expected within 48hrs). Called up directly and instead booked the viewing over the phone. They then proceeded to add the wrong information for me which I only noticed when I had no confirmation. Called back again, changed the information but in doing so lost me the viewing slot that had to be rebooked to a different date but whilst waiting for the new date the house had multiple viewings and sold quickly.I asked to be contacted on any relevant properties which were listed to which I was refused as I hadn't booked in to meet with their mortgage department. What a scam! I then tried to book a second viewing on a different property which, once again, nobody replied to me. It has since been 3 months with no reply and luckily for me I've now purchased a property with another estate agent. If you're thinking of selling with Connells i'd avoid like the plague because they have no drive to even try to do their jobs.
1/5
TrustpilotThe worst agent I’ve ever dealt with…
The worst agent I’ve ever dealt with before. They absolutely stand on the landlord’s side and never consider the tenant’s side. They’ve helped the ridiculous and unreasonable landlord to claim all our deposits. Our landlord and neighbours spied on us and slandered us. Our landlord being so unreasonable claiming us for redecoration that they should really spend to redecorate before renting to another tenant. They’ve avoided this cost by claiming all our deposits. Actually they didn’t even decorate/refurnished the house before renting to us. They didn’t even clean up the property before renting to us. Then they would claim us on cleaning and redecorating the property. The agency believes the landlord their client. Never consider and care about us.
5/5
GoogleGabriella and Mohammed really helped me out a big time. I was desperately searching for a place to move in within a short frame of time and they sorted me out with a perfect sized place under my budget and worked everything out within the timeline I requested. I definitely recommend them and their services are really smooth and easy. Thank you again!!!
Thank you for your terrific 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThis company should be shut down
This company should be shut down! Shocking!! They under valued my home by £35,000 after 3 other companies valued it at the correct price causing a long chain to collapse! There are hundreds of other similar reviews.Why is nothing being done about this company! All google reviews and trust pilot are 1 star! They should be disgusted by themselves!! What are they gaining by doing this!
1/5
TrustpilotMutley plain branch
Mutley plain branch! They made my life hell! I tried buying a house through them they lied to the seller and to me and even lied to my lawyer about taking a house I clearly said I'm not interested! Sam the manager is very unprofessional! DO NOT BUY A HOUSE OR SELL ONE THROUGH MUTLEY PLAIN YOU WILL DEA WITH SAM AND HE WILL MAKE YOUR LIFE HELL! AND HE WILL LIE ABOUT EVERYTHING YOU BUYING OR SELLING YO GET YOUR MONEY!
1/5
TrustpilotTHE WORST ESTATE AGENTS IN SWINDON
The very worst Estate agents by far! I reported a maintenance issue and was told to watch a YouTube video to resolve it. The tenancy ended in May 24 and they wanted to claim from my deposit. I raised a dispute and they charged their minds. I am still waiting for my deposit 6weeks after the tenancy ended. They have no sense of urgency (not to tenants in my opinion) and will frustrate the hell out of you. Very poor customer service and they don't care about you. Don't be fooled by the brand name. Avoid doing business with them if you want peace of mind.
1/5
GoogleVery poor service! I was with connells for over 6 months with very limited viewings and no serious offers, since going with a different estate agents I have had more viewings in 3 weeks than I had in 6 months with connells. I often couldn’t get through on the phone and would leave a message for them to call me back, which they would very rarely return. They didn’t give me any feedback on viewings until I insisted that they should. No proper advice on pricing etc. I have wasted so much time and money waiting for connells. AVOID!!!!NegativeResponsiveness, Quality, Value
Hello, we are very sorry to hear that you believe the service of our team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleWe worked with the branch manager, Saqib Rashid, for the sale of our property in Cowley. He was highly professional and assisted us throughout the entire process, ensuring the successful completion of the sale. We couldn't recommend him highly enough. Thank you!
Thank you Waqs Ahmad for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTrying to sell my mums house
Trying to sell my mums house , I live abroad so I have to rely on phone calls and emails (A) little or no communication so I have no idea of what’s going on (B) cut off on a phone call half way through speaking because the rep obviously didn’t think what I had to say was important (C) flim flam & nonsense every time I call(D) they say they will send a email by the end of the day … this never happens(E) agent says he will send a mail by the end of the day … then goes on vacation and I’m left hangingI shall have to see this through , I have zero choice , but I wish I’d read these reviews first.Sheisters
1/5
TrustpilotAVOID AT ALL COSTS
I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable.
1/5
TrustpilotCrikey, what a shambles.
Crikey, what a mess. Had a rental with Connells Management, also bought a property which was under Connells Management. It is quite clear that there is not many of the personnel there that know what they're doing. They use old documentation with incorrect practice process, prices, and details on. They don't communicate with other team members, if team members go on holiday, your case is on hold. Multiple conversations where the person in question doesn't actually know the process or anything about the process. Informed a problem is solved, only for it to continue, forcing you to keep calling and dealing with them.I have never known a business so incompetent in every area where you have to deal with them.With any luck, I shall never have the pleasure again.
1/5
TrustpilotConnells not returning deposit money
As a tenant I moved out of my property on 31st May .. my landlord approved the cleanliness and tidiness of the property on 4th June, so this was all ok, and I was told my deposit money had been requested from Connells. By 13th June I still hadn't received anything so I chased Connells who told me they'd "been waiting for an email from myself" to authorise fund transfer. This was the first I'd heard about this. So I sent the email, was told the funds would be processed, but it could take 10 working days...On 25th June I still had no deposit money and no update, so I called Connells requesting information. After being hung up on, after continually persisting, I finally got through to someone who told me my deposit request HADN'T EVEN BEEN PROCESSED ... words fail me at this point. They have now told me I should have my deposit money back this week but at this point I wouldn't be surprised if I need to chase it yet again. At what point does it become criminal negligence to withold this substantial sum of money from its rightful owner?
1/5
TrustpilotPaid a marketing fee of £238 which if I…
Paid a marketing fee of £238 which if I used their solicitors gilson gray I would get this amount back. First I was promised 28 working days from the house sale being completed 2 months went by then told 28 working days from when they send in the invoice. The account team sent an email to say this is being fast tracked and I would get it by 7pm still nothing back and getting excuses after excuses
5/5
TrustpilotGreat speedy service from Hope at Connells
Speedy response to all communication. Hope was our estate agent, she was friendly, helpful and knowledgeable. She made us feel really relaxed looking round the property, and continued to provide a speedy and informative service throughout the process of renting our new property, a pleasure to deal with.
1/5
TrustpilotAbsolute Scam artists
Absolute Scam artists. Ridiculous deductions from deposit (£250 for an oven that needed cleaning and a shower screen that was dirty). Neighbours said cleaners never attended, refused to provide an invoice for cleaning. Useless communication. Agent I dealt with made return of deposit as diffcult as possible (taken 2.5 months) and pulled stunts like ignoring my email for a week, emailing a reply at 5:20 on a Friday and when I responded immediately, got an "out of office for a week" auto-response. Scum.
1/5
TrustpilotDo not use or work for this company.
Honestly, the worst company you could work for or use as a client. I have not experienced everything quite like it. I had witnessed, heard and been made to tell so many lies to paying customers. Money is all they care about, not ones health. Not a good company.
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