Connells Cowley reviews in Oxford

★★★★★ 5/5

Google

We had really good and timely help from all the Connells agents especially from Jaz and Saqib. They were available for us to reach out at each stage of our purchase and the customer experience was great. They were very customer friendly and were always available to help with any problems that arose. Jaz kept us informed at every stage, helped us to navigate through the entire purchase process. Thank you dear team...

Joice · 24 November 2025

★★★★★ 5/5

Google

I would like to say a very big thank you to Tadhg & Kismet who helped us secure a rental property. They were amazing throughout the whole process - very supportive, warm and friendly. You can tell they genuinely care about the people they work with and go above and beyond in their efforts to help and find solutions for their clients. Thank you Tadgh and Kismet! Virginia

Virginia · 24 December 2025

★★★★★ 5/5

Google

Connells letting displayed exceptional performance in services as top notch experience was reckoned by listening attentively to get the vital details of customer needs and working optimally to ensure it was met with a short time frame. Tadhg is an outstanding customer negotiator, who understands the plight of a customer needs based on good customer relations.

Stanley · 20 January 2026

★★★★★ 5/5

Google

Easily the smoothest and easiest experience I have ever had with an estate agent. Tadhg al-Hassan was extremely helpful and friendly, even negotiating with the landlord on our behalf. He remained professional and courteous, despite our slow replies and inconvenient working hours. All Communications were swift and efficient. He was very sincere and never tried to oversell or encourage us to spend more. I would certainly recommend to others.

Francesco · 26 August 2025

★★★★★ 5/5

Google

I'm writing to express my utmost satisfaction with the exceptional service provided by Connells in Oxford. From the very beginning, the team has been incredibly helpful, knowledgeable, and dedicated to assisting us in our home-buying journey. In particular, I would like to commend the following individuals: * Jaspal: As our negotiator, Jaspal has been outstanding. His expertise and negotiation skills have been invaluable in securing a competitive offer for our dream home. * Vaibhav: The mortgage advice provided by Vaibhav has been exceptional. His guidance and support throughout the process have been instrumental in ensuring a smooth and stress-free experience. * Saqib: As the Branch Manager, Saqib has consistently demonstrated a high level of professionalism and commitment to customer satisfaction. His leadership and oversight have undoubtedly contributed to the positive experience we've had with Connells. While our home-buying process is still ongoing, I have full confidence in the team at Connells to guide us to a successful conclusion. Their dedication, expertise, and personalized service have exceeded our expectations, and I would highly recommend them to anyone looking to buy or sell a property.

Clinton · 22 September 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Would like to say a huge thank you to Jas and the team. If you are selling in the area of Cowley these are the guys to go for. They know the demographic of the area and are locals themselves. Any query we had we would be phoned back in good time. They were realistic about price points and worked really hard to get our house sold. The team are lovely trustworthy people who by the end knew the names of all my family. 10/10 would recommend.

Anna · 24 July 2025

★★★★★ 5/5

Google

Connells provided an excellent service, finding new tenants and making sure everything was in place. We dealt with Tadgh and Kismet who responded quickly to any queries. Many thanks.

Alison · 21 January 2026

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

I recently had the pleasure to work with Saqib Rashid and I couldn't be happier with the level of service and expertise provided. From start to finish, Saqib was professional, responsive and not only dedicated to selling my property but was active in looking to find me a suitable property to buy as well. His knowledge of the local market and attention to detail made the process stress-free and enjoyable. I highly recommend Saqib to anyone who is looking to buy/sell their home. Thanks again!

Mo · 11 December 2023

★★★★★ 5/5

Google

I recently had the pleasure to work with Saqib Rashid and I couldn't be happier with the level of service and expertise provided. From start to finish, Saqib was professional, responsive and not only dedicated to selling my property but was active in looking to find me a suitable property to buy as well. His knowledge of the local market and attention to detail made the process stress-free and enjoyable. I highly recommend Saqib to anyone who is looking to buy/sell their home. Thanks again!

MA · 23 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

I had the best experience and timely help I needed. Tadhg-Al -Hassan is a star.

Ada · 20 January 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

Our sincere thanks to Kismet, the letting manager at the Cowley branch, and Connells letting team for their kind support, and guidance and for being very responsive. They found the tenants within a short period and also made us feel like a valued customer. We would highly recommend Connells Cowley for their responsive and caring service.

Venkat · 22 September 2024

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Trustpilot

Parkway

Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home.

Customer · 1 September 2025

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026