Hall and Scott Ottery St. Mary reviews

★★★★★ 5/5

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Having used Hall and Scott Estate Agents for both the sale of our property and the purchase of our new home, we couldn’t be more pleased with the service we received. From start to finish, the team were efficient, courteous, and highly professional. They kept us regularly updated throughout the entire process, which made what can often be a stressful experience feel much more manageable. Communication was clear and timely, and any questions we had were answered promptly. Their attention to detail and commitment to keeping things moving really stood out, helping both our sale and purchase progress smoothly. We would not hesitate to recommend Hall and Scott to anyone looking for a reliable and supportive estate agent.

Gillian · 1 May 2026

★★★★★ 5/5

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Delighted with the service from start to finish. I hadn't sold a property for over 25 years so I did need my hand holding throughout the process. Hall & Scott were very understanding and were excellent at explaining the process to me. They helped me negotiate my onward purchase through another estate agent in Exeter and also recommended a local solicitor to me who was excellent. Thank you to the Exmouth team for making my move so smooth.

Jill · 1 May 2026

★★★★★ 4/5

Google

We chose Hall and Scott from a pool of estate agents we met with. We chose them because Dean seemed most interested and sincere when we spoke to them all. We had a difficult process to get to the finish line, not because of anything we could have predicted, but thankfully, Liz was excellent at keeping us informed and supported. It really helped us to remain positive.

Roni · 10 June 2023

★★★★★ 5/5

Google

Very grateful to Nick Hall for overseeing the sale of my mother's house. Dean was largely instrumental in the sale and along with Sarah and Rachel in the office I was kept informed at all times about any viewings, offers etc. I can only speak as I find,but I found this a thoroughly professional estate agency and I wouldn't hesitate to use them again in the future, I wish them all the best for the future , Kind regards David.

David · 12 June 2020

★★★★★ 5/5

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Having sold our last house and several previously via Hall & Scott, we would like to thank all of the excellent staff for the maximum effort and courtesy during the sales of each property. They held the sales process together to completion, resulting in a happy buyers and sellers. We can highly recommend them. Keep up the good work! John and Christina

Christina · 1 May 2026

★★★★★ 5/5

Google

We have signed contracts with completion in the next few days. We would like to thank the staff at Hall and Scott for their very professional and courteous attention. We were attended by Mike Henderson and quite frankly we would not have got through without him. His attention, kindness and professionalism was second to none. Keeping us updated throughout and also helping us with our purchase in another part of the country. We will be forever grateful to Mike and whilst moving from the area we will always regard him as a friend and wish him all the best for the future. Thank you Hall and Scott and Mike.

Eileen · 1 November 2024

★★★★★ 5/5

Google

From the moment Nick Hall visited me at my late mother's house in West Hill I knew I was in safe hands. The end to end service from H&S was excellent in all regards. No job was too small and I was kept informed of progress at every stage. Selling a property at a distance could have been a stressful experience but H&S made it straight forward and stress free. If you want a reliable and excellent estate agent then look no further than Nick, Dean, Sarah, Rachel and the team at H&S.

Alistair · 11 June 2019

★★★★★ 5/5

Google

Hall and Scott have been a fabulous Estate Agent for the sale of our house. Dean was very helpful from the start and inspired trust and confidence, and as we progressed with solicitors, Sarah was on the ball all the time, keeping us up to date and chasing loose ends with our buyer's soicitors. All in all a five star experience and great value too. A cut above the rest.

Richard · 10 June 2020

★★★★★ 5/5

Google

We have purchased a property through Hall and Scott, very professional service, very proactive to arrange viewings and helpful with giving advice regarding local building specialists. A very friendly team that goes the extra mile on behalf of both vendor and buyer. I would not hesitate to recommend this Agent and we are very pleased with the service. We were particularly impressed with communications and swift responses to our queries.

Tim · 1 December 2024

★★★★★ 5/5

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Fantastic service from start to finish. They were always on the ball, quick to respond, and made the whole process feel easy. Communication was excellent, and I always felt fully informed. Genuinely one of the best estate agents I’ve dealt with, would definitely use again and recommend to others.

Sarah · 1 May 2026

★★★★★ 1/5

Google

I think any new tenant should be very careful when dealing with this agent. First the property was a dreadful mess when moving in illegal bathroom light, rubbish left by previous tenant took over 6 weeks before l could use the refuse bin, stained carpets, grass over foot high, hedge so out of control it took months to get it sorted it was also hawthorn and brambles physically injured my dog who now has real scare. Photos used on inventory where dated 2 yrs before l moved in. Then insult to injury they stole £400 of my deposit after l disputed the fee without going via deposit protection scheme.... stay away Update after reply. Tried that for two months she still thought it was OK to take £400 for bag of grass seed!

R · 30 April 2024

★★★★★ 5/5

Google

Hall and Scott were our Estate Agents to sell our property in Ottery. Dean and the team were fantastic and so pleased we chose them, 💯 percent recommend. …

Lisa · 30 April 2024

★★★★★ 1/5

Google

I think any new tenant should be very careful when dealing with this agent. First the property was a dreadful mess when moving in illegal bathroom light, rubbish left by previous tenant took over 6 weeks before l could use the refuse bin, stained carpets, grass over foot high, hedge so out of control it took months to get it sorted it was also hawthorn and brambles physically injured my dog who now has real scare. Photos used on inventory where dated 2 yrs before l moved in. Then insult to injury they stole £400 of my deposit after l disputed the fee without going via deposit protection scheme.... stay away Update after reply. Tried that for two months she still thought it was OK to take £400 for bag of grass seed!

R · 13 October 2023

★★★★★ 5/5

Google

The attention to detail regarding the progress chasing was outstanding. After having bought and sold many times over the years I've never previously had a good word to say about estate agents ... Until I had this experience and saw how well it can be done. Excellent service Dean, Sarah, Rachel and team.

Stefan · 11 June 2019

★★★★★ 1/5

Facebook

Don’t bother lodging a complaint about this company as the ombudsman only listen to one side and that is Hall and Scott’s. Will never do business with this company ever again as one of their team lied on a number of issues. Conversations were had that they denied ever taking places

Fiona · 16 September 2023

★★★★★ 5/5

Google

I lived in Ottery St Mary for three-and-a-half years with hall and Scott as my estate agents. The property they provide me with was very well priced and a lovely property in itself. Any problems I had were attended to very quickly and all done with the smile. I' could not ask for more from an estate agent absolutely fantastic and they made my time exceptional in Ottery. They also had a great attitude towards the fact that I have a guide dog and all they requested was that I cleaned the carpet after leaving which is far more than fair thank you very much guys!PositiveResponsiveness, Quality, Professionalism, Value

Glenn · 24 August 2021

★★★★★ 5/5

Google

Having 'given it a go' with another agent without success, we appointed Hall & Scott to sell my mother's house in West Hill. They were in action immediately, interest followed and this in turn by a good offer. The buyer was perhaps not the easiest to deal with but they kept it on track, despite all the difficulties thrown up by the pandemic, and saw the sale through to completion in a timely manner. We were principally looked after by Nick and Sarah, both of whom did a fantastic job. I'd highly recommend them to anybody thinking of selling in and around Ottery..PositiveResponsiveness, Quality, Professionalism, Value

Anthony · 14 June 2021

★★★★★ 5/5

Google

It's not my habit always to leave reviews, but in this instance we felt it was essential. We've recently exchanged contracts on a house marketed through Hall & Scotts (Ottery St May office). Without exception, their service has been faultless - thoroughly professional, always friendly, and reassuringly efficient. Sarah really excels; going the extra mile in pursuing the various enquiries and keeping everyone in check - in what has been a very challenging chain. On the rare occasion that she was out of office the file was passed to her office manager Dean, who called to introduce himself and was soon up to speed and making calls, when it really mattered. Congratulations and thanks, to Hall & Scott for their all round excellence!

Phil · 10 June 2021

★★★★★ 5/5

Google

Dealt with the sale of my deceased mother’s home efficiently and with compassion. All communication with the team was great, thank you.

P · 21 May 2025

★★★★★ 1/5

Google

Booked an appointment to have a viewing on a property, we got there 10 minutes before waited til 5 minutes til the appointment before ringing the office. They didn't know anything about my viewing, even though I had confirmation of the viewing via email. They thought I was someone else. They said oh sorry that's our fault. Well I would think so too as I've got emails saying we had a viewing at 4pm it's clearly not my fault. So drove 16 miles there and 16 miles back home for nothing. Was told they was sending someone out straight away they will be there by 4:15pm waited til 4:20pm and still no one came, apart from another couple who clearly had a viewing as well. Not very good really. Will I get compensated for the fuel that I have wasted I very much doubt it.

Michelle · 13 June 2019

★★★★★ 5/5

Google

Excellent support and guidance from friendly, professional team, all of whom were prepared to share their knowledge and expertise. High level interpersonal skills. I would certainly recommend the Ottery St Mary branch to anyone looking to put their property on the market.

Robert · 30 April 2024

★★★★★ 1/5

Google

We have been liaising with Hall and Scott over a property, we were told of some improvements that were going to be made on the property, once we received the picture we would make an offer. Afters weeks of chasing and them knowing we wanted to make an offer they accept from someone else without even a call or anything. Highly disappointed in them!!!

Mark · 12 June 2022

★★★★★ 5/5

Google

All the staff within Hall&Scot have always been extremely helpful and supportive towards us in our discussions to look around the new properties we are interested in to buy . We have no problem in recommending the company.

Edward · 4 June 2024

★★★★★ 5/5

Google

Have both sold and purchased through Hall & Scott (and assisted a family member with their sale) and H&S would be my definite go to should I need an estate agent again in the future. Communication is great, the whole team are friendly, and forthcoming with helpful information.

Rhea · 15 July 2023