Trusted Agent profile
★★★★★
581 reviews across 2 platforms
56-58 Kirkgate, Otley LS21 3HJ
Hunters's Otley office at 56-58 Kirkgate is rated 2.7 out of 5 across 581 reviews on two platforms, including 82 Google reviews rated 4.8. The 499 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Otley office, from every platform, shown as written. First names only.
1/5
TrustpilotFeeling sorry for vendors hoping to sell their property
Mid of August I telephoned Hunters Sunderland to view a property, giving them all requested details - a little while later they sent an email asking which property I meant (I had told them but if they wanted to clarify: why didn't they ask this when I phoned?).
1/5
TrustpilotAwful
Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.
5/5
GooglePurchasing our property with hunters in Otley has been a dream. Debbie Andy and Libby were very helpful through the whole process and kept it all going smoothly. They have an excellent mortgage advisor who they recommended and I don’t think we could have done this move without all the advice and help we received from the whole team! Thank you so much guys for all your hard work. We are very grateful - highly reccomend this estate agents. :) Sarah and Will
5/5
GoogleExcellent service by Debbie and her team when I was buying my house. They were friendly and approachable and nothing was too much trouble. Debbie gave me lots of advice about various things and liaised with the sellers on my behalf. She was very proactive and I wish she’d been selling my house as well! Thanks to all at Hunter’s in Otley.
1/5
TrustpilotGutted
I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
5/5
GoogleDerek Shiels says I got Hunters to sell my property In Pool In Wharfedale, I was very impressed with Debbie and her team for a fantastic experience. Hunters are a very slick professional organisation and I would have no hesitation in recommending them to anyone selling. A huge thank you for all your help and support. Derek
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
1/5
TrustpilotAbsolute s#*t show
Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!
1/5
Trustpilotso bad discriminated by this company…
so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them
5/5
Google⭐ 10/10 for Hunters, I take my hat off, what a team! After 22 years in my home, moving and downsizing was a big step for me. Julie found me my next beautiful home, she was fabulous with communication and her knowledge of the local area was invaluable. Debbie handled my sale right through to completion. A true professional, she navigated many challenges with various stakeholders, and I was very impressed. I have worked in property for 20 years myself, and I can confidently say these guys bring a wealth of experience and professionalism. I would 💯 recommend buying or selling with them.
1/5
TrustpilotMoney for nothing
Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!
1/5
TrustpilotAvoid this agency at all costs.
I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused.
5/5
TrustpilotA reliable estate agent
Hunter Estate Agent provides exceptional service to its clients, and Bo Tsang exemplifies this with his outstanding dedication and professionalism. His commitment to excellence sets a high standard for customer service in the real estate industry. His attention to detail, prompt communication, and expertise make the selling or buying process seamless and stress-free. I highly recommend Hunter Estate Agent, especially Bo Tsang, for anyone looking for a reliable and efficient real estate experience.
1/5
TrustpilotUNPROFESSIONAL AND DISHONEST
Hunters Stevenage is extremely unprofessional and dishonest!I want to caution everyone considering them before handing over a deposit, as they will go to great lengths to keep your money.I had been renting for eight years prior to this, in various properties with different agents, and never encountered any issues with the return of my deposit.It's incredibly frustrating trying to get a response from them, even through email. Without a doubt, they are the worst estate agent I've ever had to deal with. I lived in a rented house through them for nearly two years but recently purchased my own place through Own Homes (which hasn't had any issues).Hunters is currently refusing to refund my deposit after two months, citing a small rip in the carpet near the radiator pipe and a crack in the bath. Both of these issues were present when I first moved in.They are taking an unreasonable stance and are also claiming an inability to communicate with the landlord for nearly a month. They're even using minor issues like mold on the bathroom sealant and three burnt-out light bulbs as reasons not to return my deposit.Furthermore, after two months, they are now trying to deduct money from my deposit, citing a weed issue in the front garden.Letting Manager sent me an email at 7:14 PM, and immediately after that, I went to the house and took photos to document the situation. It's truly baffling how unreasonable they are being.I consistently paid the rent on time and took excellent care of the house while I was there, even installing a new shower. However, I'm currently facing issues retrieving my deposit, as I had to hire a cleaning company to restore the house to its original condition. This has been an ongoing process please be cautious when dealing with Hunters Stevenage!!!"
5/5
TrustpilotI had an exceptional experience working…
I had an exceptional experience working with Julie Decraene throughout my house purchase. From start to finish before passing onto the next agent for the further process of buying my house, her service was nothing short of outstanding. She made what can often be a stressful and complicated process feel smooth, straightforward, and incredibly efficient.
1/5
TrustpilotTotal scammers!
Total scammers!! Do NOT recommend at all!! I rented with with them for 4 years, was okay at first then it gotten difficult to get things properly fixed, they left us without a fridge and freezer for over a year so I had to buy my own! They send out the same repair men that told me over and over again they could t properly fix various things as it needed updating and my landlord was refusing to update (handyman’s words not mine). We had a mice infestation that I had made them aware of but nothing was done and they ended up coming into the house eating through all my kids Easter eggs and our snacks and my sons make a wish documents amongst other important documents!! I had to pay for the infestation to be sorted, I have paperwork that states the things that needed doing to stop them and they didn’t do half of it!! There was insufficient loft insulation, single glazed windows and no wall insulation so it was beyond freezing unless I had the heating on constantly. They didn’t carpet or decorate in god knows how long!! I paid £2800 deposit to stay in this house!! They then said as I was pregnant there would be too many people living in the property so I said okay can I please have a rent statement to get onto the council and was told by corena she would email this to me but this went on for about 6 months and she then sends me an eviction notice instead so I said okay can I have the rent statement she still refused! A year later I get the rent statement.. then another eviction notice. Their reason was my landlords granddaughter had cancer and needed to sell up to pay for treatment (she knew one of my sons was a cancer survivor and she also knew my youngest son is fighting a brain tumour!) she used my personal circumstances as a tool against me. I tried so hard to move out quickly but eventually got a property with the council.She caused 2 years of horrifying mental breakdowns, I have adhd and so you can imagine the impact it had! She never done and entrance or exit inventory with me, she next done entrance or exit key handover so the crook covered her bases.!! This wasn’t her first rodeo!!I have been informed by neighbours of repairs etc carried out since I left the property and also about the new tennants living there so they never sold the property.Social services are trying to help get my deposit back, the so called deposit guarantee scheme said there was nothing they could do as it was never with them!! So I had a look on company’s house at them… I suggest if your considering renting from hunters you look on companies house at them too!! They are a bunch of scammers and they keep getting away with it!!They have now left us with absolutely nothing! I’m a single mum having to furnish and carpet a house with next to no money struggling to decide if my kids need a bed or food, carpets or gas, curtains or electric!! I was told a survey of dilapidation was being done and that turned out to not be true!! I have asked numerous times about my deposit and she doesn’t reply to nothing! She ignores everything. She has stolen £2800 from me and my children. I have 2 autistic children and 1 is a cancer survivor and 1 has a brain tumour I have a lot of worries already with them without this worry about loosing so much money that was needed to benefit my children. British Gas had to swap the meter as per the request from the ombudsmen and corena Harris told me I’d better put them back I have this and more in messages!! I said I can’t as that is breaking the law and she wasn’t happy at all.. the old meters didn’t work!! I can only hope people do not make the same mistake as myself and put their trust in these despicable people!! Have a look on companies house before considering renting from them!!£2800 is a lot of money for a single mum with 6 children and 3 of which are very poorly and one is fighting a brain tumour you ask yourself what kind of person does that!!
5/5
GoogleGenuinely incredible. We were looking to move house but there wasn’t anything on the market we really loved. Hunters came round to value our property and brought a leaflet for a property they had just valued in our area- it was our dream home! We were advised it would be going on the market very shortly, it was obviously going to be a popular property, so needed to be in the best position possible to purchase it ie sell our house quick. From the day our property was valued Hunters managed to have pictures taken and our property sold stc within 10 days. This put us in a fantastic position to buy our dream home. We were supported throughout the whole process and we had our offer accepted. Throughout the whole process Andy and Debbie were great, they were on the phone when we needed them, they explained things very clearly, they chased people when needed to and all round and incredible experience. Thank you both so very much. 100% would recommend.
5/5
GoogleA credit to the industry! Had nothing short of a fantastic experience here with Debbie, as she helped with a property purchase last year. The purchase was littered with issues and delays, however Debbie and the team were on hand at every step to get the deal across the line. Superb service, how it should be. Businesses with a personal touch, and values they stand by are hard to find, but a pleasure to work with when stumbled across. Many thanks again Rob
1/5
TrustpilotHunters Baldock as letting agents…
Hunters Baldock were the letting agents for a recent rental. I found them rude and difficult to the point of enjoying the power they had over me as a nervous tenant in an expensive and competitive market. They piled on the reasons why I might not get my deposit back (which they still have not returned) were useless with actual sums and dates and generally unpleasant.
1/5
TrustpilotI phoned up a interest in a property…
I phoned up a interest in a property and got a private mobile number saying she worked for hunters, the next 2 days I bombarded with calls and 2 booked appointments. I politely asked to be left alone then a call literally 20 mins later and again the next day to see if I was attending a meeting with her and her husband on a Sunday. What is going on here if anyone can shed any light on this , I was so stressed out I blocked her. I wouldn't go to these if they were last estate agents left. Garbage
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Otley office has 581 reviews across two platforms: 82 on Google, 499 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hunters is rated 2.7 out of 5 across all 581 reviews, and 4.8 out of 5 on Google from 82 reviews, checked 9 October 2026.
Hunters, 56-58 Kirkgate, Otley LS21 3HJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.