Trusted Agent profile
★★★★★
581 reviews across 2 platforms
56-58 Kirkgate, Otley LS21 3HJ
Hunters's Otley office at 56-58 Kirkgate is rated 2.7 out of 5 across 581 reviews on two platforms, including 82 Google reviews rated 4.8. The 499 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Otley office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent experience with Hunters
We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.
1/5
TrustpilotOne of my worst experience buying a house from hunters
One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced
1/5
TrustpilotRude, poor service - a must avoid for renters
Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!
5/5
GoogleI asked Hunters to step in and help me sell my Mum’s house just over 5 years ago when a different local agent was struggling for viewings. They sold it within 2 weeks and took great care of us. So, when are dear friend asked me to help her sell her home on the same housing estate it was a no brainer, Hunters were tasked with selling it. Again, a sale secured very quickly, and Andy, Debbie , Rena and Julie were outstanding communicators, extremely professional and very supportive. I would have no hesitation in recommending them to anyone looking to sell their home and just leave the experts to do what they do best. Sincere thanks to a great team. Chris
5/5
GoogleVery professional and constructive from the outset. We changed to Hunters after an unsuccessful 18 months with another estate agent. They immediately made helpful suggestions as to how to make the property more saleable. We had so many more viewings than previously and sold after a few months. The feedback after the viewings was always encouraging as well as being realistic. The progression of the sale was excellent as well always felt we were updated quickly and had easy communication with Debbie. We would recommend Hunters unreservedly..
Thank you for your lovely feedback David. It was a pleasure to help you move on to your next chapter. Best wishes Team Hunters
5/5
TrustpilotExcellant service
Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.
1/5
TrustpilotAwful customer service
I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!
1/5
Trustpilotillegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)
1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self
5/5
GoogleI rented an apartment through Hunters (Otley & Ilkley) for five years and honestly had a great experience the whole time. They were always quick to reply, super easy to deal with, and sorted any issues straight away - no chasing needed. Communication with the landlord was also really smooth thanks to them. Big thanks to Donna, Libby, and Leister for being so helpful and friendly over the years. Would definitely recommend Hunters if you're looking for a letting agent you can rely on.
1/5
TrustpilotMy experience selling a property in the…
My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”
5/5
GoogleMany thanks to Rena from Hunters, they were a pleasure to work with. Prompt communication throughout the entire buying process, expert advice and always available to answer questions. Made a stressful, home purchase for my elderly Father feel straightforward and simple. Would highly recommend!!
2/5
TrustpilotPaul
At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done
5/5
GoogleQuiet, calm, trustworthy, knowledgeable, straightforward, approachable - Andy. Andy arrived one day and a friend (from Thorner) was with me, near the door so opened it - and Andy and Sue were surprised to recognise each other - connected through daughter friendship. Sue could confirm all the above and more. Enthusiastic, fair, intelligent, helpful, focused, understanding - Julie ( with whom I found another two coincidental connections - so again all of these and more ‘confirmed’). These two would be an asset to any business with their qualities and work ethics. Thank you for doing such a good job. AND Julie’s knowledge of/ love for life in Pool is tremendous! Gillian Kennedy (seller)
1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
2/5
TrustpilotDisappointed
Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.
1/5
TrustpilotAvoid with all cost!
Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack
5/5
GoogleWhat a journey! It seemed so simple at first, but through one of the most complicated and disrupted house moves it's possible to imagine, every step of the way we were grateful for the kindness, guidance and goodwill of Andy and Julie at Hunters in Otley. We entrusted Hunters to sell our house in Pool and to purchase our new home in Otley, and they managed to achieve both for us - we could not be more delighted finally to be in our ideal location! Andy was proven right on the market valuation of our sale, and worked tirelessly to secure our new home, keeping in regular contact throughout the protracted process. We don't plan on moving any time soon, but if you're currently searching for an estate agent you can trust, honestly, give Andy a call.
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
5/5
GoogleAbsolutely fabulous service. Andy did a fantastic job of getting us a quick sale stc at a good price. We had several issues with the exchange, but Debbie was constantly chasing up our solicitors (not that she got any response) and kept us up to date with what was happening. There was always someone at the end of the phone to answer queries and give updates. They worked really hard to try and move things along and sort out a completion date that worked for everyone in the chain. Then sort out another completion date after the exchange didn't happen. They well and truly earned their commission. When I collected my keys, Debbie said that it had been one of the worst in terms of time taken to exchange, issues with solicitors etc. I feel that without the hard work that Hunters put into chasing and communicating with everyone, the process would have been a lot worse. Thank you so much for making our dream home become a reality.
5/5
GoogleI had an excellent experience buying our new home from Hunters. The whole process was smooth and stress free thanks to their professionalism and clear communication. A special thank you to Rena who was always quick to respond and supportive.
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
1/5
TrustpilotHunters are not interested
Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Otley office has 581 reviews across two platforms: 82 on Google, 499 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hunters is rated 2.7 out of 5 across all 581 reviews, and 4.8 out of 5 on Google from 82 reviews, checked 9 October 2026.
Hunters, 56-58 Kirkgate, Otley LS21 3HJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.