Every review we hold for the Otford office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleThings were perfectly fine at the start, but the tone shifted quite noticeably by the end. Once I handed in my notice, it felt like I was just something to move along quickly, simply because I was no longer a customer. The end of the tenancy came across as rushed and a bit impersonal, which made an already stressful process more so than it needed to be, and ultimately ruined what had otherwise been a good experience renting with them. Overall, not the best - but glad that's no longer something I have to deal with.
Kat · 8 May 2026
Agent replied · 8 July 2026
Hi Kat, thank you for your review. The move-out process cannot be rushed. Upon receipt of the notice we issue a document confirming the move-out process which is around 1 month in advance of you vacating, this provides all information required and the team are on hand to provide support where required. Equally, we are not able to 'move you along quickly' given that the notice is legally 1 month, if the notice is given by you then you are setting your own timelines of vacating the property. We are, however, happy to hear that you had a great rental experience with us. Unfortunately, the move out process is often the most stressful bit, moving house is widely considered to be one of life's most stressful times. We wish you the best of luck in your future endeavours!
★★★★★ 5/5
Google5 star service from Scott.
We have been talking regularly about a couple of items that needed following up.
Throughout, Scott has been nothing but professional - keeping me updated, following up with actions, and ultimately taking charge of the situation.
He is the perfect example of good customer service and a great asset for C&C.
Keep up the great work and many thanks!
PD
30th April 2026
Dhamrait · 8 May 2026
Agent replied · 8 July 2026
Thank you for your wonderful feedback! We're thrilled to hear that Scott provided you with exceptional service and kept you well-informed throughout the process. It's great to know that you experienced the high standards of customer service we strive for at Cope & Co. We appreciate your kind words and will continue to work hard to maintain this level of excellence!
★★★★★ 5/5
GoogleI can’t recommend this estate agent highly enough. They truly went above and beyond throughout the entire process. The property photos were fantastic, communication was clear, proactive, and consistently excellent, and everything was handled with real care and professionalism. As a mortgage advisor, I work with many agents, and this has been the best experience I’ve had both personally and professionally. Special mention to Sean and Macayla, who were outstanding from start to finish.
Edmund · 8 January 2026
Agent replied · 8 July 2026
Very kind words Edmund. It's especially pleasing to get a fantastic review from someone in your role as a mortgage advisor. Your review has been shared with our sales team. Thank you.
★★★★★ 5/5
GoogleReally Great experience from cop&co. This is our second one from cop&co. Really appreciate their team work.From the beginning step by step guiding especially mentioning Harry and Charlotte their positive approach that's a lot to us.Thank you so much Cop&Co. Myself highly recommended 👌 …
Thomas · 2 July 2026
Agent replied · 8 July 2026
Hi Thomas. Thank you for taking the time to leave us a great review. Harry and Charlotte will be over the moon to get a mention!
★★★★★ 5/5
GoogleHad to report my CO alarm as it was beeping as if it needed replacing. Scott was instantly on the phone offering advice I.e opening windows etc just in case. Within minutes of the first phone call, he had called back to confirm he’d arranged for someone to urgently come check it all over for me. Scott then called back first thing, before the office had even opened, to check me and my daughter were ok and that it all got sorted. Really appreciated Scott’s urgency with the situation and the open communication. Made me feel incredibly at ease and showed a lot of compassion. Thank you again Scott for all that you did.
Natasha · 8 September 2025
Agent replied · 8 July 2026
Thank you for taking the time to leave a review Natasha, property management can be a difficult job when constantly problem solving but it's always worth it when we can help like this.
★★★★★ 5/5
GoogleMoved using them in a last minute rush, they were very helpful at getting everything sorted and making sure I got moved in by my move in date. Olivia Gordon was especially helpful at answering all my questions to make the move happen in time.
Joe · 8 June 2026
Agent replied · 8 July 2026
Hi Joe. Thanks for this great review. Glad everything went well and good to hear that Olivia supported you too!
★★★★★ 5/5
GoogleMy time with cope and co has been great, one of the best agents I've personally ever had for a tenancy. The move in process was very quick and efficient, The team where a great help through the process.
Very understanding in a time of personal difficulty.
Special thanks to Laura for being so helpful and understanding!
Connor · 8 March 2026
Agent replied · 8 July 2026
Hi Connor. Your review means a lot to our team. I’ll make sure Laura sees your kind words 😃 …
★★★★★ 1/5
GoogleI've never rented through them and luckily I won't have to.
I was shown 3 rentals by this company.
1st: There was a family living in there when I was shown the rental. There was a smell of rotten fish everywhere, 1 lady was lying in bed, another breastfeeding when we intruded in the house. I felt so embarassed and ashamed but the agent acted like this is completely normal. I wanted to just get away as quickly as possible.
2nd: The agent failed to answer many of my questions. He stated upon showing that a wall will be removed and an open-plan kitchen would be made - did not know details. When I asked him to please enquire at the landlord about these plans, he promised to do so but never heard back from him.
3rd: There was no specialty here apart from the flat being of poor quality. Actually, all 3 was pretty poor qality, that tells me something after seeing 20 rentals from various agencies.
I felt like among unprofessional con-artists. Never again, thank you!
Response to 2nd: We were told the wall was GOING TO BE gone, so were you lying, too? I don't think we should continue further...
Péter · 8 July 2025
Agent replied · 8 July 2026
Hi Peter, Thank you for your review.
1st: It is very common for tenants to be in situ when properties are put on the market; unless they are new to the market or have had an extended void periods. All of our tenants are notified of views so the arranged appointment was not an intrusion - we cannot control people lying in bed or breastfeeding in their own home.
2nd: The Landlord had suggested he may remove a wall however upon further inspection as this was a supporting wall, the works could not be done. We could not provide any more details as at the point of you viewing it was merely an idea, there were no further details.
3. The properties you viewed are good quality flats that we have dealt with for over 10 years - I suppose everyone idea of 'quality' is subjective.
We wish you the best of luck on your property search and hope you find your perfect home. Thank you!
★★★★★ 5/5
GoogleExcellent service throughout. A special thank you to Simon, who went the extra mile to help and made the whole process smooth and stress-free. He has always been responsive, professional, and genuinely willing to assist whenever needed. Highly recommend this letting agent.
Kensworth · 8 June 2026
Agent replied · 8 July 2026
Thank you for your kind words. Simon will be really pleased to get a mention too! Thanks for taking the time to write this
fantastic review.
★★★★★ 5/5
GoogleI’ve been using this company to manage and rent out my property, and the service has been excellent from start to finish. Communication is always prompt and professional, tenants have been sourced efficiently, and any issues that arise are dealt with quickly and effectively. It’s given me real peace of mind knowing my property is in good hands. The team are knowledgeable, reliable, and genuinely care about both landlords and tenants. I would highly recommend them to anyone looking for a professional property management service
Conor · 8 June 2026
Agent replied · 8 July 2026
Hi Conor. Thanks for such a great review of our services. Especially love the word ‘care’ - because we genuinely do! It’s hard to portray this in the lettings industry so that is much appreciated. Thanks again from the whole team.
★★★★★ 5/5
GoogleEmma is absolutely amazing , she has been nothing but so helpful and supportive through my moving progress despite all the stress I’ve been feeling, Emma has took that pressure away ❤️ what an amazing woman!
Courtney · 8 April 2026
Agent replied · 8 July 2026
Thank you Courtney. Emma will be over the moon with your lovely comments.
★★★★★ 5/5
GoogleI’ve had a fantastic experience working with cope and co. The team have been incredibly personable and genuinely enjoyable to deal with, which made what can often be a stressful process feel smooth and reassuring. They have been efficient, responsive, and willing to go the extra mile to help with any questions or concerns along the way.
Their knowledge of the market and the whole buying/selling process really stood out, and their advice was always clear, honest, and helpful. Communication was excellent throughout, keeping everything moving and ensuring I felt informed at every stage.
I wouldn’t hesitate to recommend them to anyone looking for a professional, friendly, and highly capable estate agent. A truly positive experience all round.
Aimee · 8 March 2026
Agent replied · 8 July 2026
Thanks for such a great review Aimee. One of our primary objectives is to try and make the whole experience as stress-free as possible so we're over the moon that we have achieved that goal. Many thanks for taking the time to write such kind words, our team are very grateful. 🤩 …
★★★★★ 1/5
GoogleAccepting an offer and then retracting it a few days later to go with someone else is highly unprofessional and disappointing. Due to this experience, I will no longer be using your services in the future.
After seen the state agent reply I would like to clarify my experience so others understand how this estate agent operates.
My offer on a property was accepted on the basis that I was a cash buyer. However, when I explained that I was waiting for the completion of my own property sale in order to access the funds, the agent retracted the accepted offer and proceeded with another buyer who was purchasing with a mortgage.
I was never informed that a higher offer had been made. I was simply told that the other buyer had provided proof of funds.
Based on this experience, I would advise caution if you are in any kind of chain when buying through this estate agent. I personally would not trust them to handle the process transparently.
Yamilet · 8 March 2026
Agent replied · 8 July 2026
Hello Yamilet. In this instance, the seller received a higher offer after initially accepting yours. As agents, we are legally and professionally obliged to act in our client’s best interests and follow their instructions. The decision to proceed with another offer was ultimately the seller’s, rather than a retraction on our part, so we do feel that a 1 star review is an unfair assessment of our service.
We appreciate that this will not lessen your disappointment, and for that we sympathise. We wish you every success in finding the right property in the future.
★★★★★ 5/5
GoogleGreat experience from the safe made the moving in process much easier, excellent service from Charlotte and the team would highly recommend.
Seamus · 8 May 2026
Agent replied · 8 July 2026
Thank you Seamus - very much appreciated. We'll pass your comments onto Charlotte 😃 …
★★★★★ 5/5
GoogleWe are just put our property up for rent. Working with Simon Joyce has been a pleasure. His professional manner and attention to detail, has been second to none. He has been very reassuring and extremely helpful and supportive and has made the process stress free for us..
Massive thanks Simon.
Madelene · 8 July 2025
Agent replied · 8 July 2026
Hi Madelene. Thanks for your lovely review. Making the process as stressful as possible free as possible is always our goal - glad that Simon has delivered!
★★★★★ 5/5
GoogleLucy in cope and co is top notch I found them very helpful and professional with a touch of understanding as a human being cannot recommend her enough many thanks Lucy
Mark · 8 November 2025
Agent replied · 8 July 2026
Thanks Mark. Lucy will be over the moon to receive such nice comments. We’ll make sure they are passed on to her.
★★★★★ 5/5
GoogleThanks Scott for getting everything sorted so quickly. Such a great agency to deal with, the whole team are excellent. Really good communication and can’t do enough to help.
Kevin · 8 November 2025
Agent replied · 8 July 2026
Thank you for your great feedback Kevin - it has been an absolute pleasure finding you a property!
★★★★★ 2/5
GoogleI have never rented from them, but I had a viewing with them the other day for three student studio flats in the same block. The flats themselves weren't too great, hadn't been cleaned and and it smelled of damp. However the biggest red flag was that since the key for one of the flats didn't work, they showed me into another one that had the same layout despite the flat being currently rented out. They did not get permission from the current tenant since she was "away for the summer anyway". I decided to not rent from them after that.
Edit to respond to their comment: this is not true at all, they didn't obtain permission from the tenant and they were quite open about it as well. I also received a rather threatening voicemail from them after I originally left this review telling me to take it down.
Fiona · 8 September 2025
Agent replied · 8 July 2026
Hi Fiona. You didn't end up renting through us so your 2 star review is based purely on your assumption that our representative entered a tenanted property without permission. Our representative contacted our office from site and they contacted the tenant to obtain permission to enter before doing so. The tenancy had been renewed from the previous academic year and the tenant was away for the summer which is why belongings were in the flat. Your comments are not a review of our services and is based only on your incorrect assumption. I therefore kindly request that your review is removed as it is totally inaccurate. Thank you.
★★★★★ 5/5
GoogleI had a very good experience. Emma and the team were extremely patient and supportive throughout the process. They were always responsive, professional, and made everything much easier for me. Highly recommend their services!
A · 8 August 2025
Agent replied · 8 July 2026
Great to hear Emma and the team are providing a great service, as always! Thank you.
★★★★★ 5/5
GoogleHarry was very professional during the viewings and always offered support. The office are easy to get hold of and the WhatsApp group is a great addition to the contact list for quick support
Gavin · 8 August 2025
Agent replied · 8 July 2026
Thank you for your review Gavin. Safe to say you can provide a good insight after moving on to your second tenancy with us! Best of luck in your new property.
★★★★★ 5/5
GoogleScott was very friendly and professional over the phone and was quick to ensure that the repair issue I had raised via the dedicated portal was sorted.
Claire · 8 October 2025
Agent replied · 8 July 2026
Thank you, Claire! We're thrilled to hear that Scott provided you with friendly and professional service. Ensuring prompt resolutions for our clients is our priority. If you need any further assistance, feel free to reach out!
★★★★★ 1/5
Googletravelled 40 miles for a viewing to find they couldnt get in the property these people are proper time wasters getting someone disabled to do an 80 mile round trip for nothing.
As we guessed by your other replies to poor feedback you have to exaggerate a bit nobody was rude to your staff it was them who was rude and put the phone down on us after trying to lodge our grievance. reading these other one star rated reviews and your practices it seems we had a lucky escape. keep up the bad work.
Archibald · 8 July 2025
Agent replied · 8 July 2026
Hello Archibald. As you are aware, we could not gain access to the property due to the existing tenant leaving the key in the door - a genuine mistake that we tried to apologise to you for. We are not in the habit of wasting anyones time, including our own. However, you obviously believe that this was somehow a deliberate act - especially by the appalling manner in which you spoke to a member of our team.
★★★★★ 5/5
GoogleFrom day one, Jamie who showed us around the property we enquired about was very helpful and we was always kept up to date throughout the whole process. Our experience was very quick, but smooth sailing from applying for the property to getting the keys and moving in. The welcome gift was such a unexpected surprise. We would 100% recommend to anyone. We are so thankful to the team for helping us find our first home together!
Shaun · 8 July 2025
Agent replied · 8 July 2026
Many thanks Shaun. I have passed your comments onto Jamie.
★★★★★ 1/5
GoogleHad a call that we got property.
Let my kids know that we move in to the new home. After 10 min had a call from another agent saying that we don't have this house. …
Igors · 1 July 2026
Agent replied · 8 July 2026
Hi Igors, thank you for your review. Unfortunately human error occurs in every industry, something processes cannot account for. As soon as our team became aware you were called back straight away apologising for the error. We appreciate the disappointment that this must have caused however acted in the most appropriate way possible given the circumstances.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
