Every review we hold for the Oswestry office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHalls made our purchase so easy
Halls made our purchase so easy. They went beyond the 'job description' and really put themselves out to complete as soon as possible. They would respond to calls and emails almost immediately and when you're buying, speed is of the essence and very much appreciated. They would negotiate between us and the seller for a smooth transaction! We would highly recommend using Halls for property purchasing.
Tracey · 25 November 2025
Agent replied · 24 December 2025
Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with us. Our team is dedicated to providing the best service possible, and it’s always rewarding to know we’re meeting our customers’ expectations. Should you require any assistance in the future, please don't hesitate to get in touch.
★★★★★ 1/5
TrustpilotPoor Service
I was born in an age where a man's word was as valid as a legally binding contract. However, my recent experience with Halls suggests that this is no longer the case.
Duncan · 10 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your experience. We’re very sorry to hear how disappointed you have been, particularly after the time and effort involved in getting your own property under offer.
We would welcome the opportunity to discuss what happened and clarify the circumstances surrounding the sale. Please contact our Shrewsbury office directly so we can look into this fully with you.
Thank you for bringing your concerns to our attention.
★★★★★ 4/5
TrustpilotOverall Customer Experience
The Sales Process before instruction was excellent. Thereafter, the follow up process was moved to a different office. Whilst this worked well, we would have preferred everything to be left locally, where we knew the staff. That said, the overall experience was good,
Anthony · 28 April 2026
Agent replied · 2 June 2026
Thank you for your feedback, Anthony. We’re pleased to hear you found the initial sales process excellent and that your overall experience was a positive one. We also appreciate your comments regarding the follow-up process and understand the value of keeping everything with the local team you know and trust. Your feedback is really valuable to us and this will be passed on.
★★★★★ 5/5
TrustpilotAmazing through and through.
We have been dealing with Hall Estate Agents Telford for the sale of two properties. Matt, Charli and Angela. Have been phenomenal. From the initial booking of the evaluation, to their marketing expertise. All the way through to bookings and viewings. They have been amazing!
Luke · 8 April 2026
Agent replied · 2 June 2026
Thank you for your fantastic feedback, Luke. We’re delighted to hear that Matt, Charli, and Angela have provided such strong support throughout the sale of your properties, from the initial valuation through to marketing and viewings. It’s also great to know our sales progression team helped keep things moving when needed. We really appreciate you taking the time to share your experience and your kind words about the team.
★★★★★ 5/5
TrustpilotFirst class selling experience
From the start, when Allen and Sean came to value the house, then liaising with Nia and all the friendly, competent, and helpful staff in the office, my selling experience with Halls has been made easy and stressfree. I have received regular updates and Nia has dealt with my change in circumstances efficiently and with understanding. Thank you all!
A · 24 November 2025
Agent replied · 24 December 2025
Thank you so much for your kind words and such a positive review! We are thrilled to hear that you had a great experience with us. Your positive feedback means a lot to Nia and our Ellesmere team. Thank you for choosing Halls as your appointed agent, we look forward to assisting you again in the future.
★★★★★ 5/5
Trustpilotamazing estate agents
just sold a property with them with a few hiccups re the solicitors, Halls have been very professional throughout, nothing was too much trouble without their skills with solicitors I'm not sure we would have completed. amazing proper estate agents would use them again and advise others to do so
Sue · 9 September 2026
★★★★★ 5/5
GoogleRhiannon looked after us during the whole move in process. It got stressful at times and was a long process but Rhiannon was always there when we needed help and support, nothing was ever too much and she was so patient and friendly. She was amazing!
Jade · 13 June 2024
Agent replied · 17 June 2024
Hello Jade, thank you for taking the time to leave us this excellent review! We are delighted to hear that Rhiannon from our Halls Oswestry branch provided great service and looked after you during the whole moving process. We hope you are very happy in your new home! Should you require help or assistance in the future, please do not hesitate to contact us.
★★★★★ 5/5
TrustpilotKate Howells
Kate Howells, in the property rental side, has been a breath of fresh air, compared to previous experiences.
Michael · 3 August 2026
Agent replied · 24 September 2026
Thank you for your review, Michael. We're so pleased to hear that you had a positive experience with Kate throughout your property journey. It's good to know that the service you received was professional and efficient. Thank you for choosing Halls, and should you need anything in the future, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotThe whole team at the Oswestry branch…
The whole team at the Oswestry branch were just fantastic, I couldn’t recommend them more highly. We bought and sold through the same branch and they were faultless, so helpful, friendly and supportive. Steph, Colleen and Jack who were working with us in particular could not have done more - thanks guys, we are very happy!
Lucy · 8 September 2025
Agent replied · 2 June 2026
Thank you for your wonderful review, Lucy! We are so pleased to hear that Steph, Colleen, Jack and the Oswestry team made the process smooth and supportive for you. Providing great service is what we strive for and knowing that you've had such a positive experience with us is fantastic to hear. If you ever need anything in the future, please don’t hesitate to get in touch.
★★★★★ 5/5
TrustpilotI would thoroughly recommend Halls…
I would thoroughly recommend Halls (Wellington) to anybody thinking of selling their house. As well as being very professional they are a really nice bunch of people who go above and beyond in trying to help, Matt even offered to cut my lawn! At all times they kept me informed of anything happening.
John · 21 August 2025
Agent replied · 2 June 2026
Thank you so much for your kind words, John! We are delighted to hear that you had such a positive experience with Matt and the Telford team. Going the extra mile is exactly the kind of support we aim to provide for our clients, so it’s fantastic to know it made a difference. Please don't hesitate to contact us if we can be of any further assistance in the future.
★★★★★ 5/5
TrustpilotGood communication with us
Good communication with us, the buyers, which we felt was essential. Friendly, polite, approachable & professional. Would recommend.
Cheryl · 13 June 2026
Agent replied · 24 September 2026
Thank you for your kind review, Cheryl. We are delighted to hear that you felt well informed throughout the process and that our communication met your expectations. Providing a friendly, approachable and professional service is something we take great pride in, so it’s wonderful to know this was reflected in your experience. Thank you for your recommendation, and we wish you all the very best in your new home.
★★★★★ 2/5
TrustpilotI wasn’t originally going to leave a…
I wasn’t originally going to leave a review, but since I’ve been asked, I feel it’s only fair to give an honest account of my experience.
Mr · 26 March 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience as a first-time buyer was disappointing and appreciate the frustration you have described.
As estate agents, we work hard to facilitate communication between all parties throughout the transaction process. However, certain matters relating to the condition of a property at completion, items left at the property, and any agreements between buyer and seller ultimately fall outside our authority and are typically dealt with through the conveyancing process and the respective solicitors acting on behalf of their clients.
We understand that this does not lessen the disappointment you felt on taking possession of your new home, particularly where expectations differed from the condition found on completion.
We thank you for your feedback and wish you every happiness in your new home.
★★★★★ 2/5
TrustpilotI feel that Halls really need to…
I feel that Halls really need to improve their vetting before wasting people's time and money.
Julia · 5 June 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback, Julia. We are sorry to read that you were disappointed with your experience and appreciate the frustration you have described.
We aim to provide clear communication throughout the lettings process and understand how disappointing it can be when a property application does not progress as hoped. As every tenancy is subject to a landlord's individual requirements and final decision, we would like the opportunity to review the circumstances surrounding your experience in more detail.
If you would be willing to contact us at marketing@hallsgb.com with your contact details, a member of our team will be pleased to get in touch and look into the matter further.
Thank you for bringing your concerns to our attention, and we appreciate your comments regarding the member of staff who conducted the viewing.
★★★★★ 5/5
GoogleRhiannon was amazing making sure everything was all good with my move to new house! Would highly recommend
Kate · 25 January 2025
Agent replied · 25 April 2025
Thank you so much for your feedback, Kate. Rhiannon is so pleased that you are happy with the service you have received. If there is anything we can help or assist with in the future, we would be delighted to hear from you.
★★★★★ 5/5
TrustpilotHalls were very professional from start…
Halls were very professional from start to finish and handled the sale of our property very quickly, allowing completion to take place in a very short time. Staff were always very responsive and handled negotiations very well. Thanks!
D · 27 November 2025
Agent replied · 24 December 2025
Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with us. Our team is dedicated to providing the best service possible, and it’s always rewarding to know we’re meeting our customers’ expectations. If you need anything in the future, please don't hesitate to get in touch.
★★★★★ 5/5
TrustpilotVery professional and always responded…
Very professional and always responded in a timely fashion. I felt like the team were with me every step of the way and kept in constant communication letting me know how things were going. I have no hesitation in recommending Halls.
John · 18 October 2025
Agent replied · 24 December 2025
Thank you so much for your kind words, John! We are very pleased to hear that you felt supported and well-informed throughout the process. Our team always aims to provide clear communication and professional service, so it's great to know you received this. If we can help in the future, please don't hesitate to get in touch.
★★★★★ 5/5
TrustpilotCustomer-focused
What made the experience great was that Halls provide a customer-centred service. We felt listened to. The service provided completely met our needs. The staff work as a team.
Ann · 15 January 2026
Agent replied · 2 June 2026
Thank you for your kind feedback, Ann! We are delighted to hear that you felt listened to and that our customer-centred approach met your needs. It’s great to know our teamwork made a positive difference to your experience. If we can help with anything in the future, please don't hesitate to get in touch.
★★★★★ 4/5
TrustpilotHelpful and supportive
I have been more than happy with the helpful service provided
Helen · 29 May 2026
Agent replied · 2 June 2026
Thank you for taking the time to leave us a review, Helen. We are delighted to hear that you were happy with the service provided and that communication was strong throughout your journey with us. Keeping our clients informed every step of the way is something we strive for, so it's great to know this was reflected in your experience. We also appreciate your feedback regarding having a single point of contact. Whilst we work as a team to ensure our clients always have support available, we understand the benefits of dealing with one dedicated agent throughout the process. We're pleased to hear that both team members were proactive and professional in assisting you. Thank you very much for choosing Halls. We wish you all the very best for the future.
Kind regards,
★★★★★ 5/5
TrustpilotExcellent service
Through the whole process of selling our home Halls were excellent
Carolyn · 13 May 2026
Agent replied · 2 June 2026
Thank you so much for your kind words Carolyn. It was a pleasure supporting you throughout your sale, and we’re delighted to hear that Hugh, Margaret and Abbie were able to make the process smoother and less stressful for you. We really appreciate your recommendation and wish you all the best in your new home.
★★★★★ 5/5
TrustpilotPlanning issues
We had a myriad of planning issues over multiples sights, Lyndsey resolved them all. Great communication and excellent knowledge of planning.
Thomson · 6 February 2026
Agent replied · 2 June 2026
Thank you for your lovely feedback! We are so pleased Lyndsey was able to resolve the planning issues across your sites. Lyndsey brings a wealth of knowledge and experience to our Planning & Development team and will be delighted by this recognition. We really appreciate you taking the time to share your experience. If there is anything else we can further assist with, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotGobowen house sale
All through the process of the sale of the property we were kept it touch with emails and phone calls of viewings and the actual sale. Excellent and professional agents would recommend.
Stephen · 5 October 2025
Agent replied · 24 December 2025
Thank you so much for your kind words and for taking the time to share your experience, Stephen. We are so pleased to hear that you were kept well informed throughout the process and found our team professional and helpful. If we can help with anything in the future, don't hesitate to get in touch.
★★★★★ 5/5
GoogleRhiannon was very helpful, answered all my questions and made everything very clear and understanding for me, thanks!
Tom · 18 July 2024
Agent replied · 24 August 2024
Thank you very much for leaving such a wonderful review, Tom. Rhiannon and the Oswestry team always strive to provide a first-class service, and we're thrilled to hear you have experienced it first-hand.
★★★★★ 4/5
TrustpilotCustomer service and response rate is…
Customer service and response rate is good. Use of professional photography was also good. Our sales progress was managed by Lily who was fantastic.
Andy · 21 November 2025
Agent replied · 24 December 2025
Thank you so much for taking the time to share your feedback. We are delighted to hear that you were happy with our customer service, quick response times and the professional photography. Lily is extremely pleased to have had a positive impact on your experience.
We really appreciate your honesty regarding the cost. We understand that estate agency fees can feel high, especially when compared with other parts of the process, and we genuinely value you raising this. Our fee reflects the full service we provide, from marketing and photography to negotiation, sales progression and dedicated support throughout, but we completely understand your perspective.
Thank you again for your review and for choosing us. We are grateful for the opportunity to work with you and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotAlthough we found a property to suit…
Although we found a property to suit family better, I can not fault Halls on there quick and efficient process for lettings. Highly reccomend
Customer · 28 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.