Trusted Agent profile
★★★★★
55 reviews across 2 platforms
Sefton Road, Orrell WN5 8UP
ABODE's Orrell office at Sefton Road is rated 4.0 out of 5 across 55 reviews on two platforms, including 47 Google reviews rated 3.9. Checked 9 October 2026.
Every review we hold for the Orrell office, from every platform, shown as written. First names only.
5/5
GoogleI sold my house with Abode and I cannot thank Stevie & the team for all the hard work that they did. Communication was great and nothing was ever too much trouble for them. It was a stressful 6 months but the team from Abode made it manageable and even took on the stress for me themselves. Thank you ☺️
5/5
GoogleSuperb communication throughout our purchase. Emails were always answered with the hour and they were excellent at chasing things up for us & getting answers. Made our house purchase stress free and I wouldn't hesitate to use/recommend them in the future.
5/5
GoogleWe have recently used Abode lettings for a house sale and from start to finish the whole team have been excellent. From asking to put the house on the market to it being marketed and sold it took just 10 day's! Everything was so quick and prompt. Communication and updates were excellent and they were there to answer any questions and give reassurance all the way. I would highlighy recommend and would'nt hesitate to use them again in the future. Thank you to all the team and for making such a stressful time so easy.
1/5
GoogleOnly care about you when youre buying. Future communication is poor so dont bother. No end of issues since purchase. Was told the house was brand new renovated, our kitchen is unsafe and not usable due to poor workmanship from the sellers. All of a sudden ‘the sellers didnt renovate the house’ even though we have evidence. they lie to you just to get the sale then go back on their lies.
5/5
GoogleWe recently sold our house with Abode and we had a very difficult sale (no fault from Abode). Stevie went above and beyond advising us, keeping the peace when times were tough and Stevie ensured harmony was maintained. We are truly grateful for the professional help. Thank you. Heather & David Taylor
5/5
GoogleThe whole team at abode are absolutely fantastic. They handled our sale brilliantly and they could not help us enough through the whole process. The team really do go above and beyond. I cannot recommend them enough if you are thinking of selling your home. Stevie and Ida are so helpful and cannot do enough for you.
1/5
GoogleHad an appointment booked for a sales valuation for 5.30pm 25/07/2024 received an email reminder at 4.30pm 25/07/2024 ..then they didn't turn up. Not even a phone call to say they couldn't make it! Spoke to Adam and he blamed the system, rude! Will not be using this company ever!
5/5
GoogleHighly recommend Abode as estate agent. My mum's house was realistically valued by Lucy. She was extremely compassionate and understanding towards me. House immediately had 5 viewings and sold on first day! Although there were some problems with a difficult chain, Stevie constantly made enquiries and kept me updated regularly in a professional manner.
1/5
GooglePlease do not use this estate agents if you are serious about selling your house! Extremely poor customer service, absolutely no sales plan or tactics to sell your property. It’s a case of wait weeks for a for sale sign to go up and then pray someone wants your house. Do not expect any intervention or communication to help. Whole time we were with them caused my poorly elderly father untold anxiety due to the ongoing incompetence. Majority of their remaining staff need customer service training as they are rude and obstructive most of the time. Been with another local estate agents for 1 week and they have done ten times more than Abode did in 10 weeks. Save yourself the stress and find someone else!
1/5
GoogleHad the worst experience with this company with both my sale and purchase. The director, Lucy Watson comes across lovely but is incredibly dishonest. Had to complain on a number of occasions about the service we were receiving but just met with excuses, blaming others, defensiveness, and more lies. Even on completion day, when we thought our trauma with them was over, Abode gave us the wrong house key at 4pm! Avoid! Avoid! Avoid! Currently taking my complaint to the property ombudsman.
We are sorry you had cause to complain but we would like to thank you for bringing these matters to our attention. We assure you that customer satisfaction is a key priority for us, we have investigated all key areas and responded to you directly. We hope this addresses your comments and we wish you every happiness in your new home.
5/5
GoogleAmazing support and service from the Orrell Abode Team. You could speak to any member of staff and they all knew about the case. Very empathetic during a difficult time as we were selling our late father’s home. Would highly recommend the team 100%. Thank you
5/5
GoogleDavid is so helpful would highly recommend
1/5
GoogleWhere do I begin ? From incorrect spelling on a simple contract (despite repeatedly correcting them), putting the wrong price on the listing (again, despite repeatedly correcting them) and non-attendance for viewings, incompetence is the benchmark here. Since subsequently receiving an offer through word of mouth after we had terminated the agreement, their expectation to take commission for a substandard level of service highlights how desperate they must be for the money. Avoid, avoid, avoid !
Thank you for bringing these matters to our attention, We assure you that customer satisfaction is a key priority for us. We would like to investigate your concerns further, unfortunately we have no record of any client by this name. Should you wish to discuss this and confirm your details please do not hesitate to contact us.
5/5
GoogleGreat service from Lucy and Team throughout. Very prompt from start to finish. Always there to offer their advice and nothing was too much trouble . Would defo recommend to anyone looking to move. Thank you team.
5/5
GoogleAmazing experience with Abode. From start to finish very happy with the service. Adam is a huge asset to the company, his valuation and the marketing meant we sold our property quickly and above the asking price.
1/5
GoogleEndless number of issues Lack of phone call back Lack of response and actions to concerns raised with property False claims of cleaning being done when hasn’t 4 months to paint a wall and still not done Moldy walls Damp carpet Poor heating and water system All raised and still issues unresolved months later If you want a useless estate agent then these are your guys They will simply send you a generic “ we will Let the landlord know” email ( even if your chasing the issue five months later ) Look at there other branches and you can see there feedback places them lower then any other agent in Wigan Poor poor poor Tried to resolve informally over the phone with director of business and had no luck , left with no option but to leave a negative review . Avoid
We are very sorry you have experienced issues. We are however unable to assist as Borron Shaw Orrell is an independent company and not connected to the Hindley or lettings office.
5/5
GoogleI am writing to express my sincere appreciation for the exceptional service provided by the entire Abode Real Estate team. From Lisa and Adam to every member of the team, your collective commitment to excellence has made my real estate journey truly remarkable. Lisa's expertise and attention to detail have been invaluable. Her guidance and clear communication instilled confidence in every decision. Adam's friendly and customer-focused approach added a personal touch to the experience, making it both positive and enjoyable. I want to extend my gratitude to the entire Abode team for their professionalism and dedication. Your collaborative effort and commitment to customer satisfaction set you apart in the real estate industry. Thank you, Abode team, for your outstanding service. I wholeheartedly recommend your team to anyone in search of a reliable and customer-centric real estate experience.
5/5
GoogleFantastic experience selling a property in Orrell with Abode. Lisa looked after all my questions and kept me updated throughout.
1/5
GoogleCalled looking for properties to purchase in the area and spoke to a seemingly helpful lady who promised an email and callback next day to arrange viewings on one which they were due to market for sale. No calls were returned and My 3 follow up calls and subsequent voicemails were ignored. My firm was in the process of purchasing 7 residential properties in wn2-wn5 and have of completed on 2 more in wn8 and require the services of a competent and reliable Lettings agents for the 9 properties. On the back of this I really wouldn’t recommend this firm and wouldn’t want our paying tenants to experience such poor service
5/5
GoogleABODE acted on both my sale and purchase. The process from start to finish was completely stress free! They arranged block viewings on my property which were carried out by themselves, before I knew it I had multiple offers which enabled me to secure an offer on the property I had dreamed of. My wife was working abroad at the time and I required a cleaner and gardener to assist in the move which again they recommended which took the pressure away from myself. I cannot fault the first class service I received from this agent and would highly recommend them to my friends and family.
5/5
GoogleWe recently used ABODE to come out and value our property, I called up on Monday morning and spoke to a lovely lady who was very professional, helpful and someone was at our property the following day. The visit went really well, the lady explained everything in detail and was so helpful. From start to finish the whole experience could not be faulted and I would highly recommend this company to anyone, I will definitely be using in the future 5 ⭐️
5/5
FacebookThanks so much to all the staff at Abode. Professional friendly and helpful service.
5/5
GoogleI have spoken over the phone, via email and face to face with all the members of the Orrell Abode team. Each time I have received an immediate response and a update on my house sale. Each and everyone on the team, in no particular order - Adam, Nicola, Stevie, Natalie and Lisa have treated me with the greatest of respect and were always friendly and helpful. I have sold 5 houses in the 43 years with my husband and I can honestly say Abode and the team have been the most professional and pro active of all. I will definitley recommend to family and friends. Regards June 🙂
5/5
FacebookBrilliant service with fantastic local knowledge. We accepted and offer on the house within eight days of it going on the market with other viewers waiting. House is now sold, thank you for an amazing job. Garry & Marie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
ABODE's Orrell office has 55 reviews across two platforms: 47 on Google, 8 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
ABODE is rated 4.0 out of 5 across all 55 reviews, and 3.9 out of 5 on Google from 47 reviews, checked 9 October 2026.
ABODE, Sefton Road, Orrell WN5 8UP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.