Trusted Agent profile · Orpington

Langford Russell Orpington reviews

3.7

★★★★★ Good

643 reviews across 2 platforms

280 High Street, Orpington, BR6 0ND

Langford Russell's office in Orpington, at 280 High Street, is rated 3.7 out of 5 across 643 reviews on two platforms, including 150 Google reviews rated 4.8.

Google logo

4.8 / 5

150

Reviews on Google

This office

Trustpilot logo

493

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Orpington office, from every platform, shown as written. First names only.

1/5

Trustpilot

Advertised the wrong flat

Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.

KC · 6 April 2019

Agent replied · 13 June 2024

Hi KC Sunshine. I am sorry to hear this. Could you email the details of the branch your we’re dealing with and what the property address was and I will investigate. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

5/5

Trustpilot

Successful sale in difficult circumstances

Adam Priscak and fellow members of the Acorn team managed to guide us through a protracted legal process with great patience and understanding.Having found us several potential buyers we were guided through the negotiations with sensible advice and help.A good job, thanks.

Tim · 20 December 2022

Agent replied · 13 June 2024

Thank you so much Tim for such a great review for our Sydenham office ! Best wishes- Karen Hedges- Acorn Customer Services

4/5

Trustpilot

Good overall service

Used Acorn to sell a recent property, had no forward chain. Were very easy to deal with, didn't have to chase them once. The sale was an incredibly simple one, and had very little dealings with Acorn, but whenever I did they were easy to contact, responded straight away and professional

Emily · 18 October 2021

Agent replied · 13 June 2024

Thank you Emily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

NEVER RENT VIA ACORN.

NEVER RENT VIA ACORN.We've had that 'pleasure' for nearly 5 years, Property 'Managers' (what a joke! They couldn't manage an act of tying shoelaces) are an absolute bunch of inept people, information doesn't get passed around effectively, noone gets back to you, Prop 'MANAGERS' change all the time and the conversations are repeated endlessly.GO WITH PEDDER for SOUTH LONDON.

DW · 25 July 2019

Agent replied · 13 June 2024

Dear DW..I am very sorry read this review and would ideally like to investigate the issues to see what has gone wrong. Consequently, I have contacted you directly via this forum. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

Worst Estate agency in Lewisham is ACORN

Worst agency in Lewisham. It took ages to complete my checks. Since receiving my money,is not responding for 9 days already to any emails or calls . On condition they are supposed to manage the property aswell. Any landlord would be mad to trust them with MANAGEMENT.

Pavlin · 7 April 2022

Agent replied · 13 June 2024

Dear Pavlin. I am sorry to read your review and have investigated this morning. I am afraid that your emailed questions were sent to a specific property manager who was off sick. Although we have procedures in place to ensure that emails are answered in situations like this, I am afraid in this case it didn't happen. We have now taken steps to tighten up on these procedures to ensure that it wont happen again.All your questions will be answered today.Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Lauren

I had the pleasure of dealing with Chloe and the Gravesend Acorn team. They were a delight. Thank you for being positive and insightful

Lauren · 30 June 2025

5/5

Google

Thanks Adam and his team, quite professional!

Hu · 25 August 2020

Agent replied · 24 August 2024

Thank you Hu for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and his colleagues.If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Thumbs up for Acorn Estate Agents!

My partner and I recently acquired our first home. Acorn, facilitated the whole process in a very smooth manner. Communication with them was always expedite which is something you really appreciate when buying your first property as you are full of questions.

Sergio · 22 October 2022

Agent replied · 13 June 2024

Thank you Sergio and Mariaelena for leaving us a 5* review. We are so pleased that you were happy with the service you received from our Ross at our Lewisham office and hope that you will be very happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Great Service

We had a great experience with James Keen. We were moving from abroad and he was very supportive and flexible. He answered all our calls and emails promptly and guided us through the difficult process particular to our move. Would recommend to anyone!

M · 28 August 2022

Agent replied · 13 June 2024

Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from James and hope you will be happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

I contacted Acorn to value my property for rental

I contacted Acorn to value my property for rental. I found Andzelika open, honest and approachable. Any questions I have had, throughout the rental process especially as being a new landlord. The rest of the team at Rainham Branch and head office have also been helpful throughout the process. Definitely would recommend.

Angela · 29 March 2021

Agent replied · 13 June 2024

Thank you Angela for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andzelika and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Fantastic Acorn Rainham!

We sold our house through Acorn Rainham who as a team have been fantastic!Mark dealt with our sale and was in contact with us constantly reassuring us throughout, which has been welcomed in the current climate!SUPERB EXPERIENCE I WOULD FULLY RECOMMEND!Samantha

Samantha · 22 October 2022

Agent replied · 13 June 2024

Thank you Samantha for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Mark at our Rainham office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Steven and Jeff and all the team from…

Steven and Jeff and all the team from Acorn commercial have been fantastic over this difficult lock down period and have kept me up to date with progress at all times, no question was too small and they liaised and pushed the solicitors when needed. We would highly recommend them. Thank you so much.

Steve · 8 August 2020

Agent replied · 13 June 2024

Thank you Steve for leaving us a 5* review. We are really happy that you were pleased with the service you received from our Commercial Team If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

One of the worst experience

One of the worst experience! Very unprofessional. They just want your money and nothing else. Advice to avoid.

E · 5 June 2024

Agent replied · 23 August 2024

Hello. I am sorry to read your review but am unable to fund you registered on our system so have to assume you left this review of our company in error. If so, please remove it or email your details to customerservices@acorngroup.co.uk so that we can investigate further

5/5

Trustpilot

Highly recommend Acorn Estate Agents Rainham Kent

Highly recommend this estate agents, very professional and helpful. I delt with Mark from the Rainham Kent branch and found I could always have an honest open chat with him. Responds very quickly to emails & calls5* service all round

Joanne · 11 November 2022

Agent replied · 13 June 2024

Joanne, we’re so happy to hear you had a good experience. We will share this with the team!

5/5

Trustpilot

Superb service from Sidcup Team

Superb service from the Sidcup Team. We are especially grateful to Kelly, Mark and Georgia. Mark in particular kept us regilarly informed and assisted immensely in ensuring the sale reached a satisfactory conclusion. This is the 3rd property sold through the Sidcup agency and have been satisfied on each occasion. Thanks..

Malcolm · 12 March 2021

Agent replied · 13 June 2024

Thank you Malcolm for leaving us a 5* review. We are really happy that you were pleased with the service you received from everyone at our Sidcup office and If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Aidan in dartford was really great

Aidan in dartford was really great, took the time to listen to what I was looking for and gave me great advice, really happy with Acorn and will definitely be reaching out to Aidan again for my next rental!

Holly · 15 November 2024

5/5

Trustpilot

Professional service

From initial evaluation to completion, Jack and Caroline at Acorn’s East Dulwich branch, managed the sale of our house with great care and professionalism. We appreciated the excellent communication they provided throughout and their good advice during the process. We wouldn’t hesitate to recommend them. Jane McCarthy & John Rennie

Jane · 31 March 2021

Agent replied · 13 June 2024

Thank you Jane for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and Caroline and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Sammy, Maddy & Dan

Sammy Latham , Maddy Davenport and Dan Milligan have been brilliant throughout purchasing my first property. They have communicated clearly and have gone above and beyond, making it as stress-free as possible. Fantastic customer service, thank you all.

Hayley · 15 December 2022

Agent replied · 13 June 2024

Thank you Hayley for such a lovely review, we are delighted you were happy with the whole experience ! Karen Hedges- Acorn Customer Services

1/5

Trustpilot

Terrible Property Manager - David Simango (Peckham/Camberwell branch)

Would give them 0 stars if possible! I have been waiting over 7 months to receive a deposit as damage was done to my property. The property manager, David Simango (Peckham/Camberwell branch) never picks up the phone or replies to my emails. Very terrible experience, I am still waiting for the deposit...

Davidson · 10 September 2020

Agent replied · 13 June 2024

Hi Davidson. I am sorry to read this review and have contacted David's Manager to resolve the issues you are facing.I have your contact details and so will follow this up with you directly, but if you need to contact me, you can email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

Immoral and untrustworthy estate agent

Absolutely terrible estate agents for renting. Took holding deposit from my sister, dragged their feet ‘chasing the landlord’ and then continued to hold an open house a week later to hold out for more money for the landlord. Immoral and greed driven from both estate agent and landlord

Danielle · 26 July 2021

Agent replied · 13 June 2024

Hi Danielle. I am sorry to read your review but as you mention that the experience relates to your sisters tenancy and not yours, I am unable to investigate your issues. I can assure you though that this is not indicative of the service most of our clients experience... as you will see on Google. Could drop me an email with the details so that I can look into this and feedback to your sister. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

1/5

Trustpilot

Acorn Letting/Sales agents are great

Acorn Letting/Sales agents are great, however, the property management is awful. They are always slow to respond. This time they deducted repair cost without contacting me. When I requested how they could proceed without the consent from the landlord they insisted they confirmed over the phone.

Nana · 24 November 2021

Agent replied · 13 June 2024

Hi Nami. I am sorry to read your review and have spoken to those involved. I am not sure that circumstances justified a 1* review, bearing in mind we found you good tenants and a good rent and within and good timescale. Your previous tenants (not through Acorn) left items in the property that they should have disposed of but didn't. We asked you to recognise this inconvenience to your new tenants but you didn't feel that the rubbish left by your previous tenants was your responsibility. We took steps to have these items removed by our contractor as we have a duty of care to the tenants. We do accept that your consent was not give for this and due to this the money has been refunded to you. If I can help further, please do let me know. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

5/5

Trustpilot

Highly recommended.

I have no hesitation in recommending Acorn Estate Agents for their prompt attention in dealing with my request. The Property Management Manager had confirmed arrangements on my behalf within the hour. I was very impressed with her assistance in this matter.

Miss · 29 July 2022

Agent replied · 13 June 2024

Thanks Miss Heighway for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Great support

Great supportMy sale turned out to more complex and drawn out than first expected and the support given to resolve issues and expedite the process wherever possible was greatly appreciated .Definitely not the cheapest but you get what you pay for and in this instance fee was very well earned.I would not hesitate to recommend.

Patricia · 9 April 2019

Agent replied · 13 June 2024

Thank you Patricia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Josh at Medway looked after us through…

Josh at Medway looked after us through a very difficult sale. We felt well supported and informed. issues were navigated well. This is especially impressive as medway had a special “no fee” deal on as the branch had only just opened. We will definatly use them again.

Peter · 19 June 2021

Agent replied · 13 June 2024

Thank you Peter for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

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