Trusted Agent profile
★★★★★
79 reviews across 1 platform
42 Church Street, Ormskirk L39 3AE
NSW Properties Ltd's Ormskirk office at 42 Church Street is rated 3.7 out of 5 across 79 reviews on 1 platform, including 79 Google reviews rated 3.7. Checked 9 October 2026.
Every review we hold for the Ormskirk office, from every platform, shown as written. First names only.
5/5
GoogleOutstanding service from Sarah Guy in the first instance for getting more for a property than expected! Arran and the team kept me informed throughout the process which can only commended, it's been a pleasure dealing with this company on a variety of occasions. It's a pleasure to give such a good review in the current climate.
1/5
GoogleAbsolutely awful! Do not go with NSW. The way university students are treated is beyond appalling. There were multiple complaints about the house which were completely ignored despite being made by each tenant. However NSW really crossed a line when they ignored the damp problem in the house causing the ceiling to drip onto my bed and all down the walls soaking my belongings and bed. This meant that I was unable to stay in the property for a lot of my tenancy despite me still having to pay the full amount of rent. NSW still ignored every email and phone call around this and cancelled all of my requests on the app. We eventually got an email reply saying that I need to just open a window (this was mid December). I was also asked not to complain about damp again as it is ‘not their responsibility’. Despite this I attempted to open a window which to no one’s surprise did not stop the water dripping from the ceiling. Highly highly recommend that you never go with these!
5/5
GoogleNSW have fully managed Morison Properties for the past 5years and have always provided an excellent professional service. References, contracts, and the deposit scheme have been seemlessly managed and all the necessary certificates renewed on time. They always keep us updated on new legislation and their online tools are very useful. Communication is excellent - any issues are dealt with very efficiently. Vacancies are filled very quickly. They have a very friendly hard working staff with special mention to Jessica who recently drove forward a sale on one of our properties for us with great tenacity exceeding all expectation also Sarah in property management and Nicola whose financial help has been invaluable. NSW have released us from all the worries that accompany managing or selling properties and we would highly recommend Neil and his team.
Hi Kath. Thank you so much for your kind words. It's been a pleasure working with you and we look forward to our relationship continuing.
5/5
GoogleSarah is very helpful and supportive and the maintenance was always quick if there was in an issue in my student tenancy!
5/5
GoogleI have been a client for many years with NSW always received excellent advice and service from the team. Recently selling a property via them have found the team to be thorough helpful understanding and proactive. Sales negotiator Richard was outstanding and went beyond remit to achieve timescale results required. Highly recommended Thanks to the team
Hi Rebecca. Thank you for your lovely review. It’s been a pleasure acting on your behalf over the years.
2/5
GoogleTenant review. NSW took over management of our house in 11/2019. On the 27/12/2019 the internet went off because nobody had renewed the contract (!!) and it stayed off for a month, nearly the entire month of January. Apparently this was the landlord’s fault, but I was not allowed to contact him. Note that January is an exam period and NSW specialise in student lets. After a lot of delay and empty promises, a period during which I got the strong impression I was an annoyance to NSW, we were offered £15 each as a discount on our next rent instalment by way of “a good will gesture and compensation”, which we felt was an insulting amount. Eventually we managed to get this to £40, but only after months of chasing. I got the feeling that neither NSW nor the landlord - whose glowing review of NSW appears on google - appreciated the gravity of the original problem, nor took our grievance remotely seriously. Another unnecessary delay took place at the end of our tenancy regarding the security deposit. I vacated on 31/7 and the inspection took place in the week of 3/8. Despite this, and the property being in a far cleaner state than we found it, it wasn’t until the 17/8 that the landlord approved the release of my deposit. NSW implied in an email and in phone conversations that they would handle the entire process, but it was barely an hour after I had personally contacted mydeposits on the 17th and requested a release that the landlord responded and approved it. Another hour before this I had had an acrimonious call with a director of NSW where she curtly told me that “people have been waiting longer than you”. Charming. Bear in mind that the chase for compensation and the deposit release took place during the COVID crisis when I and others have been especially strapped for cash. The staff have been lovely which is worth a star. The management on the tenant side has been incompetent, unresponsive and frankly contemptuous of their tenants. Ormskirk students should avoid and I can only apologise for how late this review is.NegativeResponsiveness, Professionalism
2/5
GoogleThe only good member of staff that I had contact there with was Sarah, who ended up sorting some of our issues. We had a lot of concerns raised including hot water which we didn’t have maybe 3/4 days of the week November until around February, not many callbacks regarding raised issues and in the end the landlord tried to charge us for stuff that we didn’t even do. Honestly getting a deposit back in September instead of the 4 week time after the tenancy ended is ridiculous. No communication at all, staff who spoke to us never passed on consents and such so everyone was unaware of what they were doing, but Sarah was great and sorted some things out for us. Wouldn’t use the company again but it was fair experience. Would have been a great accommodation if only issues raised were sorted (only 2 problems were) or if the deposits were actually dealt with properly without it becoming a money making scheme.NegativeResponsiveness, Quality, Value
1/5
GoogleDisgusted in this company. Had a property with them last year with 2 other people. After moving out we had an email on the 12th of July about receiving our deposts back 10 working days later which would of been by the 26th. Suprise suprise we did not get our deposits back. I and one other got them on the 2nd of august after about 3 phone calls complaining. My friend is STILL WAITING. Today is the 2nd of November. How can 10 working days turn into 4 months???? After many emails sent by her that where ignored to them blagging that it will be in her account in a few days. It is discusting. What a bloody scam of 275 pounds. Avoid NSW more hassle than its worth unfortunately.
1/5
GoogleGreat company if you like to call and not receive anything back. Nothing but issues that should swiftly be fixed. I.e. No internet for 3 weeks (they call back and an engineer is out the next day (after they actually answer our calls with intent to help)) No heating over the majority of winter. On the phone they say to file it online even though property manager denies the request and tells you to call. The worst part about this company is how they have handled Covid-19. They expect full payment despite landlords not being required to pay the mortgage and the majority of private landlords in the area vetoing the contracts so students have extra money during this harsh time. They are not a company for the students, just a grubby company looking to earn a quick buck without doing anything for it.
Thank you for submitting your detailed review. Firstly, we would like to thank you for taking the time to discuss the points raised with a member of our team via the recent telephone conversation. We do appreciate the feedback provided in relation to the issue experienced with the internet speeds at the property. As explained, your landlord did opt to select his own internet provider which means that, as an agency, we are unable to address any potential upgrades to the connection directly. As discussed, the initial maintenance report filed regarding the heating was rectified efficiently. We did not receive any additional maintenance reports in relation to this and were therefore unaware that you had experienced further problems. Finally, in relation to your reference to our handling of the Covid-19 situation we hope you have a clearer understanding of our position, as the agents, regarding the final rent instalment. As explained, we followed guidelines set by the Government, Student Finance and Edge Hill University in order to provide clear information to all our tenants, whether they reside in our student or private properties, in relation to their responsibilities. We have regularly contacted all tenants to offer support and advice in the event they were experiencing any difficulties. I note we did not receive any correspondence from you in relation to this at the time. We wish you the very best for your future endeavours.
5/5
GoogleFrom the very moment I contacted NSW about letting out my house I was impressed by the professionalism and level of service. The team answer calls and emails promptly, they are helpful. I think the thing I like most is the personalized web page for landlords which offers complete transparency and enables you to review feedback from viewings and follow the progress of the letting process. NSW have a superb team. I would recommend them unreservedly as a letting agent.
Hi Helen. Your feedback is really appreciated and we're so glad that you were happy with the service we provided.
1/5
GoogleNSW are simply disappointing. It's such a shame that I can only say negative things about this agency. They were useless with the problems myself and flatmates faced throughout the year and here are some: Internet Connection- Not their fault but ignored every email that was sent to them and couldn't be bothered even attempting to contact the landlord about it as the internet stopped with every 5 minutes. Blinds- I rang them up early August to get them fixed, it took them 8 month to do a simple tasks as they couldn't be bothered getting someone in to fix it. Not hot water- For a week we had no hot water, we let NSW know about the problems but yet again they did nothing about it. The worst one of all was that they took £45 from our deposits for re-painting the walls and charged us £20 for cleaning products for a couple of marks on the table. How can they take that much for that? They did and was laughing all the way to the bank. Never been so frustrated in my life with this awful agency and please I urge everyone to say away from NSW. They will try and rinse you. Please stay away
Hi Jonny Having searched our extensive database of past tenants it doesn’t appear that you were ever a tenant of ours so we are slightly confused by your comments. If you’d like to contact us to discuss these matters then we’d be more than happy to go through them in detail with you. Our phone number is 01695 581260.
5/5
GoogleAs a tenant and been with other agents in the past and had bad experiences with, NSW certainly do deliver on customer service, help and expertise. Nothing is too much trouble, Cheryl has been a real help and I would highly recommend them to anyone looking for a property with people that know what they’re talking about. Thanks guys.
1/5
GoogleRented for 2 years, was in the wrong room which I signed a contract for. They never do repairs. Only ever get in contact with you if it’s to do with money for themselves. Absolutely shocking service and rude. I have sent evidence to them regarding the state of the property from the date of arriving and they ignore these messages and just proceed to take your money. DO NOT USE
Hi Dez. Having looked at our database, we can see that throughout the term of your tenancy you only reported one issue, which was fixed within a week of you reporting it. You raised some other concerns but you were always advised to submit your maintenance via our portal, which you didn't seem to do. When you left the property the Landlord had to make numerous deductions due to the poor condition that the property was returned, in line with the deposit scheme where your deposit was protected.
1/5
GoogleI have never had such a horrible experience than living with NSW. Slow, almost non-existent, and arrogant service, an overpriced summer retainer that fixed nothing, a boiler that breaks regularly, and internet issues that we've been asking them to fix since we moved in 7 months ago. If you're a student looking for accommodation, stay away. Your rent will most probably be cheaper too.
Hi Drake Having searched our extensive database of past tenants, we can’t find any record of you ever renting a property from us? If you do have any concerns that you’d like to discuss with us then please don’t hesitate to give us a call on 01695 581260.
1/5
GoogleDon’t rent from this company they are the worst, they never reply to any problems, we had to move out because of a flood and when we moved our belongings out, they hired nitwits to bin our personal belonging.
1/5
GoogleMy friends lived in one of there accommodation last year and had an absolutely awful experience with problems not being fixed and withholding deposits a year after tenancy had ended landlord do not fix issues without threats to withhold rent
5/5
GoogleMy son had some issue with his student finance but Sarah was able to offer practical advice to ensure he received his student loan in good time. Her friendly calm approach provided some much needed reassurance during such a stressful time.
5/5
GoogleJack was very helpful and knew his stuff, the house we were shown around was presented very well. A follow up call was given to check on the level of service. Can’t fault them!
5/5
GoogleAfter having dificulties with an online estate agents I was using to sell my property, I decided to change to NSW Properties after I'd had a friendly conversation on the telephone with them. From the start they have been very helpful, polite and extremely professional. The advert they put together for me was exceptional, from the fantastic pictures to the brilliant description and floor plan. Any questions/concerns or just a simple update from Jack, he is always quick to respond and keeps me updated on the progress of my property regularly, through telephone calls and emails. Jack and the rest of the guys at NSW Properties have made the whole process of selling my property straight forward and hassle free and have definitely exceeded my expectations! I would 100% recommend them to my friends and family and of course will be using them again myself if I come to move in the future. Thank you very much to Jack and the NSW Properties team.
5/5
GoogleI’m not normally a review sort of person but had to speak out. They’re not a big national outfit so it’s family run they’ve got a bit of pride! I’m on my second Nsw rental (1st was only a short term tenancy) mainly because of how straightforward and fair they were from day 1. The first property I got all my deposit back and went smoothly, the second (currently home, been here 6 months now) when I first moved in there was a few minor issues but they were sorted on move in day! The staff have been Good so far. Grace helped me find the new place and was brill, and since I’ve been in everything is dealt with by Sarah and it’s just effortless. She’s helped me with a lost key, arranged access for the gas man and one month I was a day or 2 late with rent and she helped me out too. Just call them up ask for Grace or Sarah they are doing great thank you so much your both so helpful.
5/5
GoogleGreat agents providing excellent service. Renting accommodation off-campus as a university student can be daunting, but NSW's application and payment processes are easy-peasy. The agents are helpful, lenient and are great at keeping in contact, and the range of properties they manage for landlords (and landladies) are of a good quality which meet any student's needs. Shout out to agent Ciaran, who is always happy to answer questions or resolve problems. Here's to another year of happy renting! :)
1/5
GoogleI showed an interest in a flat in Aughton and went to view the property, I asked the new agent to ask the landlord a couple of questions, after a week or so I phoned the agents and was told that they had tried to ring me and my phone wasn’t ringing out so they emailed me which I didn’t receive, I said that no one else seemed to be having a problem contacting me. The agent apologised and said that it might of been a problem at their end, they then told me that the flat had gone and rented out to someone else whilst trying to contact me. I won’t be dealing with this agents again as I don’t believe they were trying to contact me. POOR SERVICE.
5/5
GoogleUsed NSW for several years now for advertising and handling rental property. Always a fantastic and responsive service, highly recommended. Staff go above and beyond to assist and deliver a great customer service to landlords and tenants alike.
Hi Jon. Thank you so much for your positive review.
5/5
GoogleWe have recently put our property on the market with NSW .....so far so good. We were extremely pleased by how professionally the whole team have acted. Nothing has been an problem....with them....changed photos .....changed wording and …
Thank you for your review. So glad to hear to you are happy with the service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
NSW Properties Ltd's Ormskirk office has 79 reviews across 1 platform: 79 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
NSW Properties Ltd is rated 3.7 out of 5 across all 79 reviews, and 3.7 out of 5 on Google from 79 reviews, checked 9 October 2026.
NSW Properties Ltd, 42 Church Street, Ormskirk L39 3AE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.