Every review we hold for the Orchard Street office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely the worst service received. I don’t know how they manage any properties when all you get is a message will be sent and no one calls you back.
With any question you throw at them the response is “we will send off a message and someone will call you back shortly”! No one calls back! You have to call them to get answers which never change.
If you buy or rent in a property managed by them I would think twice about it before going ahead with the decision.
Taiyba · 30 March 2023
Agent replied · 31 May 2023
Dear Taiyba. Thank you for taking the time to leave a review. We take all reviews such as yours very seriously, however having completed a thorough search, we have been unable to verify your identity from your name or any account details, or in fact ever having dealt with you.
We don't send messages off anywhere as everything is dealt with in house with a dedicated property management team who will always answer your queries, so I would advise checking which Company you have been dealing with though I suggest you have the wrong agent.
If you were indeed a customer I will more than happily investigate this issue further otherwise this will be registered with google as a fictitious review.
★★★★★ 5/5
GoogleA true test of any service provider is the efficient way they deal with problems. As a landlord for 7 years I have experienced the services of two Crawley letting agents, both were fine in their approach to finding tenants however when issues occurred with missed rental payments and the subsequent eviction Swan Property stepped up and provided extremely professional advice and service the exact opposite of the previous agent. Swan's handling of a very difficult situation was above my expectations and I have no hesitation in recommending them.
Thank you to Jonathon and his team.
Chris · 26 March 2013
★★★★★ 5/5
GoogleConsistently outstanding service for nearly fifteen years.
I first approached Jonathon and his team regarding the rental and management of my property. Living overseas, I didn't have to worry about anything. Then, only …
Marco · 22 April 2018
Agent replied · 31 May 2023
Many thanks Marco for your kind review, it has been a pleasure to look after your property for the last 15 years, we pride ourselves on building solid working relationships with our Landlord's and it was fantastic that we were able to also … More
★★★★★ 5/5
GoogleJonathon and his team have looked after two of my properties for over ten years.
I have always found the caliber of his tenants to be excellent, resulting in not one void period or missed payment.
If an issue did come up it was always resolved fairly, quickly and professionally.
In summary I would not hesitate to recommend 'Swan' to any landlord or tenant.
Tom · 26 March 2014
★★★★★ 5/5
GoogleAfter spending over eight years at a rental property managed by Swan, it was easy to give a five star review. Very helpful from start to finish and very quick to sort out any problems along the way. Thank you very much Katie, Donna, Billie and Graham!
Alan · 30 March 2023
Agent replied · 31 May 2023
Hi Alan, Thank you so much for taking time to leave a review, its much appreciated from all the team at Swan
★★★★★ 5/5
GoogleAfter 17 years of looking after my properties I am so impressed by the consistent delivery of great service by the team at Swan property.
Totally professional in a world of increasing complexity , Swan continue to be the best in town - no need to look anywhere else !
Thanks to all at Swan from a very satisfied customer 😊
TINA · 26 March 2021
Agent replied · 31 May 2023
Thank you Tina for your outstanding review of our services, our long standing landlord/agent relationship has meant that we have been able to successfully deliver a high standard of service which has fully met your needs over a long period of time. We are as always grateful for your commitment to our business and remain willing to respond to feedback that allows us to update our services as required. We look forward to continuing our partnership with you.
★★★★★ 5/5
GoogleThe team at Swan Property has been looking after our property for over 20 years. Always friendly, courteous, easy to talk to, and most importantly efficient. As we are 'absentee landlords' they take the responsibility ( and the worry ) off our shoulders.
Mike · 26 March 2022
Agent replied · 31 May 2023
First of all thank you for taking the time to leave our team such a positive review, as another of our long term landlords we are pleased to hear that we have continued to maintain a high standard of service for all of your needs. We pride ourselves on creating good relationships with our clients which allows us to manage what is one of your biggest investments effectively, this has never been more important during the last 18 months. We look forward to continuing our partnership with you and best wishes
★★★★★ 5/5
GoogleI had my property rented with this company for 18 years and I have found them to be very helpful. I have always had good tenants. They were also very helpful when I sold the property
Barbara · 26 March 2021
Agent replied · 31 May 2023
Hi Barbara, Thank you for taking the time to leave such a great review !
★★★★★ 1/5
GoogleDreadful experience from start to finish. Keep you hanging with promised of information then let you down at the last minute. Totally unprofessional. Many better agents within the Crawley area.
Johnathan · 26 March 2021
Agent replied · 31 May 2023
Dear Johnathan. Thank you for taking the time to leave a review. We take all comments such as yours very seriously. However, having done a thorough search, we have been unable to verify your identity from your name or any account details, … More
★★★★★ 5/5
GoogleExcellent staff, very helpful and very professional. Always a pleasure to talk to them, very responsive to any issues big or small.
Stephen · 26 March 2022
Agent replied · 31 May 2023
Thank you for taking the time to leave positive feedback, it's always really appreciated by the team at Swan.
★★★★★ 5/5
GoogleI recently let out a property with Swan, the customer care and service was excellent from start to finish. Since my tenants have been in my property the after service has also been fantastic with regular check ups.
My direct debit goes into my bank account on time every month.
I would recommend Swan Property to anyone else and will definitely use them again if I ever need to.
Linda · 2 June 2014
★★★★★ 5/5
GoogleI recently let out a property with Swan, the customer care and service was excellent from start to finish. Since my tenants have been in my property the after service has also been fantastic with regular check ups.
My direct debit goes into my bank account on time every month.
I would recommend Swan Property to anyone else and will definitely use them again if I ever need to.
Linda · 26 March 2014
★★★★★ 5/5
GoogleNice team, very friendly. I bought my first house with them and support over all the process was amazing. Highly recommended
Igor · 30 March 2022
Agent replied · 31 May 2023
Hi Igor, Thank you so much for taking time to leave a review, its much appreciated from all the team at Swan
★★★★★ 5/5
GoogleI have used Swans as a letting agent fo a leased a decade on many properties and found them very professional and proactive
Peter · 26 March 2021
Agent replied · 31 May 2023
Thank you Peter for leaving the team a positive review. We are glad to hear we have remained consistent with our approach to customer satisfaction throughout our long term working relationship. The team at Swan remain committed to offering a high level of service that shows how important Landlord satisfaction is to us. thank you again for putting your trust in the team.
★★★★★ 5/5
GoogleSwan Property have been looking after my property for the last three years and I must say they have been outstanding, always on hand to resolve any issues, polite and knowledgeable, I certainly wouldn’t use anyone else !
Andrew · 30 March 2023
★★★★★ 1/5
GoogleHad them manage my property in Copthorne when migrating to Australia. Absolutely worthless. Just forget about this agency.
Robert · 26 March 2021
Agent replied · 31 May 2023
Dear Robert,
I hope you and the family are well and enjoying sunny Queensland. I have tried to reach out to you by email though have not received a response. I saw your … More
★★★★★ 5/5
GoogleSwan Management have provided a consistently good service. Approachable, friendly and helpful staff (Jonathan, Katie, Billie, Donna). Thank you.
Jackie · 26 March 2020
Agent replied · 31 May 2023
Thank you Jackie for such a great review
★★★★★ 5/5
GoogleBest property agent around.
Very quick and responsive, great service across all aspects of renting.
David · 26 March 2021
Agent replied · 31 May 2023
Thank you David for the great review, its always nice to hear our hard work is appreciated.
★★★★★ 5/5
GoogleGreat people to do business with. Always kept promises even in difficult situations. Always approachable, would definitely rent from them again.
Phil · 26 March 2018
Agent replied · 31 May 2023
“Thank you for the positive feedback, we are glad to hear that you felt Swan Property were able to smoothly and effectively resolve any problems. The team strive to always meet the needs of our tenants and landlords as much as possible and are always pleased when clients end a tenancy happy and able to recommend our services. All the best for the future and your new property.”
★★★★★ 5/5
GoogleI have used Swan to manage my property for more than 6 years. Their attention to detail when it comes to selecting tenants and understanding my needs is excellent.
The maintenance team is swift and efficient, and Swan are quick to communicate. Overall, I cant fault them
Graham · 26 March 2014
★★★★★ 5/5
GoogleI have always been very happy with the service that Swan Property has given me. The tenants they have found have always been good and Swans response to any queries I might have has been helpful, quick and efficient. The maintenance team is also very good.
Caroline · 26 March 2014
★★★★★ 5/5
GoogleReally tasty curry buffet.
Sonia · 3 May 2024
★★★★★ 5/5
GoogleThe best, most attentive rental agents I've dealt with. Very nice staff and a great personal approach.
Tom · 26 March 2016
★★★★★ 1/5
GoogleRating only, no written review.
Lucretia · 30 March 2023
Agent replied · 31 May 2023
Dear lordache. Thank you for taking the time to leave a review. We take all reviews such as yours very seriously, however having completed a thorough search, we have been unable to verify your identity from your name or any account details, or in fact ever having dealt with you.
If you were indeed a customer, please contact us as soon as possible, and we'll do our best to investigate this issue further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
