Every review we hold for the Oldham office, from every platform, shown as written. First names only.
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2/5
TrustpilotCommunication is inconsistent andβ¦
Communication is inconsistent and inaccurate. Before moving into my house I was assured the fireplace worked and once I'd moved in I was told it was 'purely aesthetic', though nobody could ever explain why, as it was clearly a real fireplace and had soot from previous use. When I reported various issues, such as a broken blind and damp on the walls, I had to send messages over and over again and mostly I didn't even get responses but when I did, nothing was done. When my shower broke it took two weeks to send someone to do a five minute job fixing a burnt wire. I've been in the house eleven months and still don't have a working blind on the window despite reporting it repeatedly. The person I was told to contact actually left their job at one point and nobody took over their caseload and no out of office was on their inbox so I simply got no replies to my emails for months. It's exhausting and stressful trying to communicate with anyone.
Jennifer Β· 29 October 2023
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5/5
TrustpilotExcellent service,very professional
Excellent service,very professional, held our hand all the way through the process. Nothing was to much trouble, quick response to any questions or problems. Thanks to the staff and especially Conor, great job. π
Neil Β· 7 September 2023
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5/5
TrustpilotBrilliant Service
Excellent service and speedy communication. Thank you to everyone at the Mossley branch and special thanks to Geraldine Marsden who made the process as smooth as possible. Looking forward to working with you again in the future.
C Β· 16 June 2023
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5/5
TrustpilotRecently bought our house with Ryderβ¦
Recently bought our house with Ryder and Dutton and used there in house solicitors. Great service from Megan Cooke at RD chadderton office and informative service from solicitors. Also great value solicitors. Would definitely recommend. Thanks to them all for making our move run smoothly.
Joanne Β· 4 January 2024
Agent replied Β· 16 June 2024
Thank you, Joanne! I hope everything goes well in the new home!
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1/5
TrustpilotAvoid this Estate agents
Arrogant, uninterested, unresponsive and rude throughout the process !Do not use and do yourself a favour cross over the road and go with Clarke & Co much harmonious service and also much cheaper to sell your house5* to Clarke & co
Caroline Β· 27 March 2024
Agent replied Β· 16 June 2024
Hi Caroline,Following our conversation this morning I just wanted to once again pass on our apologies for any issues you encountered with us. We always strive to provide the highest level of customer care and are disappointed you didnβt feel this met our usual standards. All the best in the new house.Kind regards,Lewis McLartyBranch Manager
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5/5
TrustpilotGabrielle has been a pleasure to deal with.
Iβve had a great experience dealing with Gabrielle and Ryder & Dutton so far. The process has been well explained and communication has been great! Highly recommend dealing with them if renting, buying or selling property.
Kwame Β· 29 June 2024
Agent replied Β· 24 August 2024
Thank you for your lovely review, I very much look forward to helping you find tenants for your future investments!Kind Regards,Gabrielle Wray MARLA Letting Valuer
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5/5
TrustpilotVery helpful team
Lisa Royle was so helpful and encouraging when we were struggling to sell. She kept me focused and updated which I really appreciated. I would certainly use their team again.
Deborah Β· 7 December 2023
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5/5
TrustpilotBuying our home
Iβm a first time buyer in a very tricky market at the moment and after what was a very long road to getting the house completed, myself and my partner honestly canβt thank all the staff at Ryder and Dutton for all their help. They went above and beyond on helping contact people, keeping us informed, chasing questions and trying to get us all answer we needed. They made a long journey a little bit easier for us and I would definitely recommend. All the staff were extremely helpful and always tried to get the answer and always called us back in a timely fashion. Would definitely recommend to anyone buying a home. Thanks
Mr Β· 20 October 2023
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5/5
TrustpilotBoth Gemma Horn and Sheldon Cunninghamβ¦
Both Gemma Horn and Sheldon Cunningham were unbelievably helpful at all time. Any queries were answered very quickly and everything ran very smooth.
Anthony Β· 2 May 2024
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5/5
TrustpilotMichaela was so helpful from the startβ¦
Michaela was so helpful from the start of the process until completion of sale . She always kept us informed throughout the sale . I would highly recommended them to use .
Bev Β· 17 October 2023
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5/5
TrustpilotThank You!
The team at the Holmfirth office of Ryder & Dutton did a fantastic job in facilitating the sale of our property. It was a long and winding road, but their patience and assistance were invaluable. Thank you!
Mr Β· 7 June 2024
Agent replied Β· 24 August 2024
Thank you so much for your review Neil! We hope you will be very happy in your new home
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5/5
TrustpilotLizzie Gamwell was a pleasure to workβ¦
Lizzie Gamwell was a pleasure to work with and helped us with any questions, queries and advise we needed to move into our new home. Thanks to Lizzie and the team.
Gaz Β· 8 November 2023
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5/5
TrustpilotExcellent Service
Rented apartment through Ryder & Dutton Estate Agents (Rawtenstall) for more than 3 years. Sarah Green has always been very professional and helpful agent; thank you very much!
Happy Β· 4 November 2024
Agent replied Β· 29 December 2024
Thanks for your feedback. It is very much appreciated.Gareth HuntHead Of Lettings
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5/5
TrustpilotClear updates and help!
Geraldine Marsden gave me clear and consistent updates throughout the whole sale. So helpful and quick to reply to any queries, made the process much less stressful.Thank you!
Katy Β· 3 November 2024
Agent replied Β· 29 December 2024
We appreciate your kind words and are glad to hear that Geraldine made the process less stressful for you!
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4/5
TrustpilotGood service from start to end would β¦
Good service from start to end would definitely use them again was kept informed all the time michaela Ammaarah and jade fantastic team to do business .Thank you all.
Mr Β· 18 October 2024
Agent replied Β· 23 October 2024
Thank you for your kind words. We're thrilled to hear you had a positive experience and appreciate your feedback about Michaela, Ammaarah, and Jade. We're committed to providing excellent service and are glad you found our team helpful.
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5/5
TrustpilotJust purchased my first house fromβ¦
Just purchased my first house from Ryder and Dutten. It was a stressful experience as being a first time buyer. I'm very grateful to Geraldine Marsden for all the help and support . She kept me informed thoughtout and chased various people when needed. If I was buying another house I would choose Ryder and Dutten and Geraldine Marsden Thank you for all the help
Farah Β· 13 August 2024
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5/5
TrustpilotMy sales negotiator Amy a kept meβ¦
My sales negotiator Amy always kept me informed and upto date with the sale of my property. She was very helpful and very knowledgeable. If I had any questions or issues, I could always call Amy, and if she was unavailable she would call me back.
Tracey Β· 28 November 2023
Agent replied Β· 16 June 2024
Thanks for the great review, Amy is a great sales negotiator and I am glad she looked after you! - Tony & the team at Oldham branch
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5/5
TrustpilotMichaela and Jade were so professionalβ¦
Michaela and Jade were so professional and always there for any help.Excellent service all round and kept us up to date at all times.Thank you
Deborah Β· 16 March 2024
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5/5
TrustpilotFriendly, efficient & helpful
Great communication throughout the entire buying process, from offer, mortgage advice, conveyancing to completion. Really pleased to have purchased our new home with Ryder & Dutton.
Graham Β· 28 November 2024
Agent replied Β· 29 December 2024
Thank you for your lovely review. We are so please to hear that you found all our services beneficial and we hope that you enjoy living in your new home. The Slaithwaite team
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5/5
TrustpilotHad a very good experience buying withβ¦
Had a very good experience buying with them. When i got my house keys i was present with a very nice box of goody bags and keychain. Loved the feeling.
Arsam Β· 28 September 2024
Agent replied Β· 23 October 2024
We are thrilled to hear about your positive experience! And really pleased to hear that you enjoyed the gesture of the goody bags and keychain. We strive to make every customer feel valued and appreciated, we're glad our efforts resonated with you.
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5/5
TrustpilotDefinitely recommend using this estateβ¦
Definitely recommend using this estate agents The move manager Geraldine was amazing keeping you inform all thought out the process. A1****
Kyle Β· 30 May 2024
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5/5
TrustpilotConnor was brilliant at every step ofβ¦
Connor was brilliant at every step of the way. Was always in the know and if he didn't he would chase up straight away. Would highly recommend using Ryder & Dutton, Royton.
Sam Β· 5 October 2023
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5/5
TrustpilotJade and Michaela
Jade and Michaela , were amazing and very supportive during the process of purchasing my house. They were always readily available and willing to help. I can not recommend them enough.
Emma Β· 11 September 2024
Agent replied Β· 23 October 2024
We appreciate your kind words and are thrilled to hear you had a positive experience purchasing your home. It's wonderful to know that our staff were supportive and helpful throughout the process.
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5/5
GoogleFound the perfect first flat for my son.
Rachael Howard-Cofield a massive thankyou from us all.You guided us every step of the way and went above and beyond to get us to move in day.
Communication was excellent and your personable and professional approach was second to none .
You are a credit to Ryder &Dutton .
5 star π
Amanda Β· 16 September 2022
Agent replied Β· 26 August 2024
Thanks Amanda! We're pleased to hear Rachael was so helpful!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.