Paul Carr Hamstead reviews

★★★★★ 5/5

Google

Excellent service during my house purchase. Polite and friendly staff who are approachable and always happy to help. I was kept informed of my progress and efficiently responded to any enquiries I raised. A big thank you to Claudia, Alexandra and Carole. In house mortgage Advisor Rami. Thank you!

Saj · 14 December 2025

★★★★★ 1/5

Google

I assisted my daughter with a proposed purchase through this agency and was directly involved in corresponding with them. The property was marketed and confirmed as freehold, but during the legal process it later emerged that it was subject to a short lease of approximately 12 years, which brought the transaction to an end after costs (including a Level 2 survey and solicitor fees) had already been incurred by my daughter. From my experience supporting the process, this caused unnecessary stress, delay, and wasted time that could have been avoided had the tenure been clear from the outset.

Mohammed · 14 February 2026

★★★★★ 1/5

Google

I agreed a purchase on 5 Whitburn Avenue which was marketed and confirmed in the memorandum of sale as freehold. After instructing solicitors and incurring costs and a level 2 survey, it later emerged during conveyancing that the property was subject to a short lease of around 12 years, fundamentally affecting value and mortgageability. I withdrew immediately once this came to light. Despite requesting written confirmation that the sale was no longer proceeding, my emails were not responded to. This experience caused unnecessary stress and wasted legal costs. Buyers should independently verify tenure before proceeding.

Saima · 14 February 2026

★★★★★ 5/5

Google

The staff representing Paul Carr have been a delight throughout the process of acquiring a property. The degrees of professionalism and patience on show has been stellar and every query and concern was addressed with care and immediacy. A special mention to Carole, Alexandria and Claudia, who were just a fabulous trio of individuals right on top of their profession!

Azzu · 14 March 2026

★★★★★ 5/5

Google

Everyone was lovely and very helpful. A special thank you to Claudia.

Priti · 14 July 2025

★★★★★ 5/5

Google

We would like to thank all the staff at Paul Carr Hamstead for a great experience purchasing our first home. Everyone was so helpful and always on hands to answer queries. A special thank you to Nikol and Alexandra. Alexandra N is a professional who is friendly and enthusiastic with our case. Thank you.

Yen · 27 January 2025

★★★★★ 1/5

Google

Very impressive initial meeting and presentation of the property on Rightmove but that's where the professionalism ended. Initial agents presenting the property had not prepared appropriately and were poorly informed; another left the property and did not let us know that she had left the doors open when she drove away. Communications via telephone became increasingly difficult to the point where calls were either not answered or not returned. After 11 weeks, there were no discussions about changes to the sales approach. Those people who came to view the property were incompatible with the property despite being "vetted" by the agent for suitability and feedback after viewing was limited and unhelpful. This was a really bad experience and I would not recommend this branch of this organisation to anyone. We honoured the 12 week exclusivity period but have now moved to another agent.

Tim · 12 July 2025

★★★★★ 5/5

Google

I cannot recommend Paul Carr, Hamstead enough they literally went above and beyond call of duty, yes we had a few stumbles (nothing to do with Paul Carr) but we finally got there and completed the sale. Many thanks to all the staff especially Michelle, Carol, Sue & Stuart.

Melanie · 14 April 2022

★★★★★ 5/5

Google

Lovely staff when went for house viewings especially Alexandra when i went with my family for viewing for houses in handsworth wood. Very professional and friendly team. Very welcoming

Sukhi · 16 December 2024

★★★★★ 5/5

Google

I was selling my late mother's house and was helped and guided all through the process by Peter and his wonderful team of girls; Michelle, Sam and Carol. There were setbacks along the way with potential purchasers withdrawing their offers but the team were unflagging in their support and enthusiasm and kept me informed every step of the way. They worked extremely hard with viewings and liaising with prospective buyers until the house was eventually sold. They are a credit to the company and I wish them all well in the future!

Norma · 8 June 2019

★★★★★ 5/5

Google

Lovely staff when went for house viewings especially Alexandra when i went with my family for viewing for houses in handsworth wood. Very professional and friendly team. Very welcoming

Miss · 4 December 2024

★★★★★ 5/5

Google

Fantastic home buying experience. Professional service throughout the whole process. Nikol was a super star maintaining my best interest at heart, her honesty and transparency shone through.

Shahraz · 15 April 2024

★★★★★ 5/5

Google

Paul Carr estate agent is probably the best agents I have ever dealt with. Communication excellent. Staff very helpful, professional and a pleasure to deal with. Stuart Pickering is a credit to the company.

Bobby · 14 April 2023

★★★★★ 5/5

Google

Have just viewed a property advertised by the company. The viewing has been hosted by Mr. Graham and honestly it could not have gone down better than it has. He has been very helpful and has responded to all our questions. He has had a deep …

Octavian · 14 April 2022

★★★★★ 5/5

Google

Michelle was nothing but professional and amazing. Always helpful and always willing to go the extra mile. Thanks everyone.

Aaron · 14 April 2023

★★★★★ 5/5

Google

I had a very good experience with Paul Carr Estate agents in Hamstead. I purchased my first home through them and it was a seamless process. I got regular updates from them and the staff are lovely and friendly. I would definitely recommend them.

Aditi · 15 April 2024

★★★★★ 5/5

Google

I used Paul Carr to sell a house for me as the executor of an estate, i booked an appointment and the gentleman turned up on time and gave me a quote there and then and a written quote within a few day which i accepted. My next dealing with them was with the manager at the time who came around and measured up and booked me a home visit with Samantha Wright. Samantha had the job of looking after me until the house was sold subject to contract, then i was introduced to Michelle Hiley who then looked after me until the end. Although the house took almost a year to finally go through, no fault on Paul Carr, people were putting in offers and not having the money or passing the security checks. Both ladies gave first class customer service the entire time, always friendly and bubbly over the phone and if not available always called me back as soon as they could, i felt nothing was too much trouble for them. If i found myself in the same position, i would have no hesitation in using them again.

Andy · 8 June 2019

★★★★★ 1/5

Google

“Stuart “was very rude on the phone You are selling a property there is no need for you to move like you own it. Rude waste of time

Preet · 7 June 2022

★★★★★ 5/5

Google

Lovely staff when went for house viewings with my family in handsworth wood. Very professional and friendly team. Very welcoming

Domestic · 19 November 2024

★★★★★ 5/5

Google

I sold my house with Paul Carr and it was absolutely seamless, i had a offer within days and Michelle supported me and the process right up to completion, i would highly recommend Paul Carr, they made what is a daunting process, a very good experience

Richard · 14 April 2023

★★★★★ 5/5

Google

Thank you Michelle and the team at PC really professional and helpful.

Shervin · 14 April 2021

★★★★★ 5/5

Google

This was the second time I dealt with Paul Carr Hampstead. They maintain a high degree of professional standards. The staff are extremely pleasant. They are an efficient team.

Ajmal · 15 April 2024

★★★★★ 5/5

Google

Paul Carr estate agent is probably the best agents I have ever dealt with. Communication excellent. Staff very helpful, professional and a pleasure to deal with. Makes moving stress & hassle free. Thank you for your continuous support during the move.

Zahoor · 14 April 2023

★★★★★ 5/5

Google

The company worked on my mother’s estate. It was very straightforward and the calculation of the price point was correct for the area of the property was based in. Very happy with the results very speedy sale unsatisfied buyers and sellers

Kim · 14 April 2023