Every review we hold for the Old Ipswich Road office, from every platform, shown as written. First names only.
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5/5
GoogleWe all know how stressful selling and buying can be but at some point we all have to go through the process if we want to climb the property ladder.
What really helps though is having a great team on your side to guide you through the process.
The team at Colchester were the best with Elliot, Richard and Rachele always being on hand to answer questions.
Ours went right to the wire with our most stressful completion ever finally getting the keys to our new home at 16:55 on a Friday.
Rachele was our guardian angel and even stayed on late to make sure we were sorted.
Our thanks to a great team at Fine & Country and we would not hesitate to recommend them to anyone considering which agent to use.
Thanks again all! π₯πΎ
Two Β· 11 September 2026
Agent replied Β· 16 September 2026
Thanks so much for your wonderful review! π We're delighted we could help you through such a stressful move. It was a pleasure supporting you, and we're so pleased everything came together. Wishing you lots of happiness in your new home, and thank you for recommending us. π‘β¨
The F&C Team β¦
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5/5
GoogleElliot and Rachele were exceptional throughout our house move. They were proactive from day one, kept us fully informed at every stage, and consistently chased progress without us ever needing to ask. Their communication was clear, timely, and genuinely reassuring, which made the whole process far smoother and less stressful.
You can really tell they care about getting things right for their clients, their dedication and professionalism stood out. Weβre incredibly grateful for their support and would highly recommend them to anyone looking for reliable, engaged and hardworking agents.
Stuart Β· 17 August 2026
Agent replied Β· 20 August 2026
Thank you for taking the time to leave such a lovely review. We're glad we could help make the process a little easier and appreciate your recommendation. Enjoy your new home!
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5/5
GoogleIt is easy to give a 5-star review when everything is straightforward, but the real test is how people handle things when a purchase becomes difficult.
Towards the end of our purchase, there were some unforeseen circumstances that made the process more challenging. However, the team at Fine & Country were excellent throughout and really helped keep things moving so the purchase could complete.
Rachele in particular was fantastic, professional, proactive, supportive and genuinely helpful when it mattered most.
Thank you to Rachele and the Fine & Country team. We really appreciate everything you did to help get this over the line.
Azza Β· 3 July 2026
Agent replied Β· 3 July 2026
Thank you so much for taking the time to leave such a lovely review.
Itβs often when things become a little more complicated that you really find out how important communication and support are, so I'm really pleased we were able to help during the more challenging stages of your purchase.
It was a pleasure to work with you, and I'm so glad we were able to get everything over the line in the end.
Thank you again for your trust and patience throughout the process. We wish you every happiness in your new home and all the very best for the future.
Rachele, Richard and Elliot π
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5/5
GoogleFine & Co have been a pleasure to work with during what became a lengthy and torturous process. If it hadnβt been for the fabulous Rachele Winn the chain would have collapsed several times over. Rachele, alone, relentlessly kept in touch with all parties, chivvying and chasing up loose ends, liaising with incompetent online conveyancers and ensuring that all sales were completed. Her tenacity, professionalism and cheerful approach are second to none. Well done and thanks Rachele.
Vanessa Β· 1 April 2026
Agent replied Β· 17 June 2026
Thank you for your kind review, we wish you years of happiness in your new home!
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5/5
GoogleWe recently purchased a property through this estate agent. Despite a lengthy and complicated sale due to property-related issues, the service was excellent throughout.
Rachele was especially helpful, keeping us updated and making the process much less stressful with her clear communication and persistence.
Thank you, Rachele, for your support and professionalism. We would happily recommend this estate agent to others.
Andrea Β· 30 May 2026
Agent replied Β· 17 June 2026
Thank you so much for your review, it was a pleasure helping you move into your dream home!
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5/5
GoogleAmazing communication and helpful, clear, concise advice throughout what has been a very stressful house purchase! We couldnβt have done it without everyoneβs help but a special shout out to Rachele Winn for everything she did to keep the process going!
Chloe Β· 26 August 2026
Agent replied Β· 26 August 2026
Thank you for your lovely review! We're so pleased we could support you throughout your house purchase. It was a pleasure working with you, and we wish you lots of happiness in your new home :)
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1/5
GoogleI experienced extremely disappointing service from Richard and his team during our recent purchase, and the contrast with our current agent has been stark.
On more than one occasion, Richard stated that he βworks for the seller, not the buyer.β While I fully understand who instructs and pays the agent, such comments came across as dismissive and unprofessional. A competent agent should manage the transaction professionally for all parties and ensure the process is handled with care through to completion.
We ultimately withdrew after discovering the property was of non-standard construction, something that was not disclosed to us. This oversight cost me nearly Β£500 in fees, not to mention wasted time and significant inconvenience. It is concerning that an agent marketing a property was unaware of such a fundamental detail.
Once our offer was accepted, communication deteriorated noticeably. Calls were not returned, emails went unanswered, and when I raised this, the explanation given was that they were short staffed and someone else had been asked to respond on his behalf. This demonstrated a clear lack of ownership, accountability and professionalism.
Overall, the experience fell well below the standard I would expect.
Steve Β· 15 March 2026
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5/5
GoogleI'm so impressed with Fine & Country Colchester, especially their Sales Progressor Rachele Winn. There wasn't a moment when Rachele wasn't ahead of the purchase process, project managing solicitors, seller and buyer all at once. A really great team worth recommending again and again. The process can be so stressful, and it takes more than experience and skills to manage, it takes an understanding, supportive personality, which is priceless.
Jennifer Β· 30 April 2026
Agent replied Β· 17 June 2026
It was an absolute pleasure helping you, we wish you all the happiness in your new home!
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5/5
GoogleRachele and Elliot have been outstanding in helping us sell our property. Communication throughout has been great. We thoroughly recommend using the team at F&C, Colchester. Thank you all!
P Β· 11 August 2026
Agent replied Β· 11 August 2026
Thank you for taking the time to leave us a review! It was a pleasure working with you on the sale of your property.
Thank you for your recommendation and for choosing Fine & Country Colchester.
Wishing you all the very best for the future,
The F&C Team
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5/5
GoogleHaving used Fine and Country estate agents to assist me in selling my house I must say how professional, helpful and friendly I found them.
Excellent marketing and honest valuation produced a sale very quickly.
That I withdrew from the sale , entirely my decision, was met with understanding and respect.
I would particularly like to mention Richard Seeley and Rachelle Winn who undoubtedly were brilliant ,and would have no hesitation in recommending them and Fine and Country.
Mel Β· 15 February 2026
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5/5
GoogleI have been dealing with eh colchester branch of fine and country.
The service they have been providing really has been above and beyond what I have experienced with other estate agents in the past.
Very informative and helpful, I was stuck with an estate agents for 7 months with early any viewings. I switched to fine and country, within the first 2 weeks they had surpassed the amount of viewings by the previous agents over their 7 months. by the end of the first month I had an offer in and accepted. but it didn't stop there, they have been tireless in helping get the sale through as quickly as possible, no chasing up on them, nothing. so bloody refreshing to have an estate agents that actually want to GET THE JOB DONE. Well done team!
Jacob Β· 16 January 2026
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5/5
GoogleReally good to work with Fine and Country. Charlotte was brilliant from the start to the finish. Highly knowledgeable and if anything was required she would have it sorted in no time at all. In the end the sale went through very smoothly and this was in small part due to the professionalism and dedication of Charlotte and her team at Fine and County Colchester.
Rob Β· 2 September 2024
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5/5
GoogleOn instructing Fine & Country, we couldn't have made a wiser choice. Meeting Tristan was a pleasure who was extremely knowledgeable of the market and exuded confidence. Our sales agent was Charlie who was effervescent. Our sale wasn't all plain sailing but nothing was a problem. Communication was great, by telephone and email, with constant updates. Charlie went above and beyond, the professionalism was exemplary. The whole team at Colchester was an absolute pleasure to deal with and are truly deserving to be called 'The A Team' Thank you all so much.
Toni Β· 27 July 2023
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5/5
GoogleWe just completed on a property in Copford that was more difficult than it should have been. Craig and his team were superb throughout , making sure that all issues were resolved and ensuring that all our chain managed to complete on the required day. I definitely recommend Fine and Country for purchases in this area.
RAS Β· 29 October 2024
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5/5
GoogleI wouldn't hesitate in recommending the team at Fine & Country Colchester; from my first contact, they were responsive and diligent in their work and kept in regular contact with me. Charlie McCarthy dealt with my sale and made the whole process as stress free as it could be. Charlie kept in constant communication with all parties involved up and down the chain ensuring the process moved forward in a timely manor. This is a particularly strong point with Fine & Country, your agent deals with the sale/purchase all the way through to completion unlike other companies who pass your case on to a different person to progress the sale/purchase; this provides absolute continuity and a single point of contact. Fine & Country offer a bespoke, professional and efficient service at a very reasonable price. Thank you Charlie, it has been a pleasure dealing with you.
Mrs JT
J Β· 16 September 2022
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5/5
GoogleThanks to Charlotte and her team for their hard work to get our Property sold it wasn't as straight forward as we all hoped but with their hard work we did get there.
Also they kept us up to date with every thing that was going on as we were buying a new build so communicating with builders, and us was so important so now we are in our lovely new home and could not be happier so a very big THANK YOU to all at Fine & Country
Owen Β· 16 September 2022
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5/5
GoogleHad a seamless process on our recent house purchase. Everything from offer to completion was very straight forward and particular thanks to Tristan and Charlotte who were very polite and respectful during the offer phase and really helpful and informative during the purchase. Definitely a cut above other estate agents that we were dealing with during our search and I would thoroughly recommend for any potential buyers or sellers.
Will Β· 2 September 2023
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5/5
GoogleBig thanks to Tristan and Charlie at F&C Colchester. They handled the sale of our property, provided a realistic assessment of value and were very professional and communicative. Things don't always go smoothly with a house sale and ours didn't initially but we stuck with each other, quickly found a new buyer and got back on track with a great transaction. Many thanks guys. Would defo recommend with so many agents to choose from.
Simon Β· 16 September 2022
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5/5
GoogleTristan was superb throughout the sale of our Suffolk property. Even our purchasers were complementary about his work and demeanour. We have bought and sold aprox 5 times in the past 20 Yrs and he is the best Estate Agent we have ever had dealings with. Basically, all the service level promises he made when pitching for the agency he delivered on eg feedback from every viewing, only sending credible viewers not time wasters, and he assisted the speed of a 10 week from viewing to completion turn-around of a complicated sale which might not have completed otherwise. If you donβt use him youβll be sorry.
Steve Β· 8 October 2021
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5/5
GoogleAmazing Paula McCartney
Paula McCartney is the best estate agent I have ever known
She works hard and responds and gets the job done , nothing is too much for her .
Fine & Country in colchester is lucky to have someone who works that hard in there office , she is role model for all Estate agents , if other agents worked like her , I,m sure there would be many more sales
Straight talking and to the point .
I Highly recommend Paula McCartney at Fine & Country office in Colchester
PETER Β· 8 October 2021
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5/5
GoogleWe sold and purchased our properties through Fine & Country.
Paula McCartney was extremelly professional and her hard work contributed for the sale to be completed within 2 months.
The purchase of our new property was also very smooth thanks to her efficiency. We would highly recommend this company and will certainly use them again as I think they are top Estate Agents. We would like to say a big THANK YOU to Paula and the team at Fine & Country for a great professional experience.
VIVIANA Β· 1 October 2021
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5/5
GoogleF&C by far the most effective agency we have dealt with when moving. Tristan and Charlie were outstanding from start to finish; extremely knowledgeable about the market place, excellent advice about pricing our house and delivery of a lovely presentation brochure and web entry. Always kept us informed about progress and chased up any delays. I would thoroughly recommended them and F&C.
Andy Β· 27 May 2023
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5/5
GoogleThe team at Fine and Country at Ardeigh were brilliant from start to finish. My estate agent Charlie McCarthy kept me up to date with the process as it moved to completion and helped me move in super quick time. Thanks for all your help. Would definitely use you again but youβve helped me find my forever home so hopefully I wonβt need an estate agent again!
Karen Β· 16 September 2022
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5/5
GoogleSold our house with Fine & Country. Excellent service. We worked with Tristan Desmarais who was extremely professional. Fine & Country know exactly how to market a property. Brilliant photos and an exceptional video. Also excellent communication throughout the process. Thank you!
Siobhan Β· 15 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.