Trusted Agent profile · Oakenholt
★★★★★
1,070 reviews across 2 platforms
A548 Chester Road, Oakenholt, CH6 5WN
Anwyl Homes's office in Oakenholt, at A548 Chester Road, is rated 4.6 out of 5 across 1,070 reviews on two platforms, including 8 Google reviews rated 1.5.
Every review we hold for the Oakenholt office, from every platform, shown as written. First names only.
5/5
TrustpilotIssues resolved!
We've had a couple of issues with both the front door and side/back door but Anwly have resolved the issues, the guy who came to rectify the lock knew exactly what he was doing and knew exactly what he was talking about, he said previously he was a locksmith think his name is Lee Ashworth? Thank you Lee.
Thanks for your feedback about Lee - our locks expert!
5/5
TrustpilotA pleasure to deal with !!
From the initial sales visit with Gyllian to completion and beyond with Isaac the site manager, the process of purchasing a property on Victoria Mills in Holmes Chapel has been a communicative and collaborative one. Isaac is a perfectionist and very efficient at getting any issues sorted. A pleasure to deal with !!
Hi Hafwen, thank you for your review about our team at our Victoria Mills development. Thank you!
5/5
TrustpilotGreat Customer aftercare
Anwyl Customer Care quickly resolved an issue with cracked tiles in our bathroom and the plumber, tiler, and Customer Service Technician were brilliant on the day. They were considerate and friendly and did a fabulous job. Special thanks to Paul Higham, Customer Service Technician for making sure our bathroom was left like new and arranged for the plumber to come whilst he waited to carry out the necessary work.
Hi Sarah, thank you for this review about our Customer Service Team, all our team work really hard to provide a good quality service so it's great for them to receive this feedback, thank you.
5/5
TrustpilotThank you Richard
Richard arrived right on time and quickly got straight to work on the front door. He talked me through what he was planning to do and checked that I was happy with this. The finished job was fantastic and I am so pleased with how the internal side of the door looks. Thank you Richard Nelson. - Sophie
Thanks Sophie!
5/5
TrustpilotTechnicians
Technicians - Richard / Paul / Lee / all 3 technicians are Very professional at there work, Anwyl own technicians take great pride in what they do and to complete the work to the good standard it should be ,they have been working through quite a lot of snags and doing a excellent job each time they visit, they are always on time, they always make sure that all the areas are clean after finishing. thank you Richard, Paul, Lee
Hi Richie, thank you for your kind comments about Richard, Paul & Lee, they really appreciate your feedback about their hard work.
5/5
TrustpilotRichard was brilliant
Richard was brilliant - friendly, clean, attentive, professional and got the job done in no time! Thanks ever so much, you are a credit to the Anwyl team.
5/5
TrustpilotThe Fairways experience
We received a new house in December, and this is the first time we bought a property when we came to the UK. We hired a surveyor and found some snags. I was a little worried at the time, but luckily Isaac is here, he is very professional, friendly and helpful, he followed up and arranged all repairs for us along the way, very efficient, we are very happy. Everyone on the site team is great, especially Isaac, Helen and Sarah.
Hi Yandy, thank you for taking the time to leave this great review! We have passed your feedback on to our team at the Fairways development and this really makes their day, to know that their hard work is appreciated. We wish you many more years of happiness in your new Anwyl Home!
5/5
TrustpilotWinnington Place: A Great Homebuying Experience
The team at Winnington Place provided a great experience from beginning to end. As a solo buyer, I felt incredibly confident and comfortable working with them. They genuinely prioritise their customers and ensure you receive excellent value for your money. I want to specifically thank Kelly and Marie for their expert guidance during the purchase and Keith, the site manager, whose handling of the home demo and snagging issues was simply brilliant. They were always happy to help with my requests and went above and beyond to ensure I was satisfied. The standard of the build is very good, reflecting a solid and well-executed construction. Thanks to everyone who contributed to my home.
2/5
TrustpilotRegret buying through Anwyl Homes
Sales team at Victoria Mills Holmes Chapel such as Tom and Alex were great. Big delays in completion of the house being build cost us thousands more! Once we had the keys they don't really care about your concerns. Issac helped where he could but the complaints procedure are poor and they don't resolve anything. Really poor driveway and I regret the whole experience with Anwyl at Victoria Mills. I wouldn't recommend unfortunately.
Hi Marcus, we're really sorry to read your review, sometimes we do experience delays in the build of our new homes due to factors outside of our control, material shortages or the weather for example. We are sorry that the complaints procedure wasn't able to assist you, often this is because there is no further action required from Anwyl Homes. If you remain unhappy, you are able to contact the NHBC for an independent review, under the terms of your buildmark warranty.
5/5
TrustpilotGreat Job!
Pete was a really polite and respectable bloke who came and attended to some outstanding jobs at the property yesterday. He was punctual and informative about what he was there to do. He shown me his workings before he left to which I was very happy with!Very happy to have had Pete help out!Thanks Pete 😃
Hi James, thank you for your comments about Pete and the quality of his work.
5/5
TrustpilotThank you Paul
Paul (customer care technician) came to our house to resolve a couple issues. He was very helpful and fixed our doors and plinth to high standards. I appreciate his help.
Thanks Tooba
5/5
TrustpilotThe Fairways experience
We have recently moved into our new home on the Fairways in Handforth. We have not owned a new build property before but the whole process with Anwyl from reservation to moving in has been faultless. The sales team were absolutely excellent - specifically Sarah, Helen and Alex. They were professional, friendly, helpful and supportive with our concerns and queries. Most importantly, we cannot praise or thank Gaz, our site manager, enough for all of his patience, hard workand enthusiasm in making sure our house was perfect both when moving in and subsequently. He has dealt with any concerns and issues we have had with the house promptly, professionally and always with a smile! Nothing seems too much trouble and we are so grateful. He is without a doubt the best part of our experience with Anwyl thus far.
Hi Sarah, thank you for your amazing review about the team at our Fairways development. Sarah, Helen, Alex and Gaz all work extremely hard to help our new homeowners in any way they can so thank you for recognising the service they have provided. We wish you many more years of happiness in your new Anwyl Home!
5/5
TrustpilotHighly recommend
We recently moved into our beautiful Anwyl home on the Priory Gardens development. We are absolutely made up with the house and it’s position on the estate overlooking fields. The sales team really looked after us - Steph and Sam were so lovely and kept us regularly updated re progress. They were so good when we encountered a bit of a bump early on in the process and we were so grateful. Nigel also needs a mention. He was also lovely and really helpful. The house is really good quality and even the meter fitter from United Utilities told us that they are a very good builder. I highly recommend Anwyl to anyone looking for a new build or moving to lovely Burscough!
Hi Wendy, thank you for taking the time to leave such a great review about the team at our Priory Gardens development and how happy you are with your new home! We wish you many more years of happiness living in your new Anwyl Home!
5/5
TrustpilotLee Ashworth
Lee is a very proficient technician for Anwyl. He takes great care with the preparation of surfaces before starting any work and is neat and tidy.
5/5
TrustpilotPointing job
Called Anwyl up today spoke to Sophie about a bit of pointing I noticed needed doing, she informed me a guy was on the site a sent him round straightaway. I appreciated the speed in which this was sorted, a guy called Peter called round within 30 mins an sorted it out and a bit more he noticed, he was very clean an polite an respected my property, Peter is a credit to Anwyl he just got on with it an did a perfect job.So a massive thank you to Sophie for being on the ball so quickly and sending Peter round, an also a massive thanks to Peter for doing the job straightaway and perfectly, he also left the place as it was, spotless.Thanks a million ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotI want to thank the Anwyl Technicians Chris & Pete…
I want to thank the Anwyl Technicians for the work that has recently taken place at our property. The teams were Chris & Pete mainly with Josh and Richard each attending for one day. Chris and Pete especially have gone above and beyond expectations to ensure ALL issues listed are rectified to the highest standard. The way in which they communicated what was happening and why what they were doing would fix the issues raised, made us feel confident we will now be able to live in the house we bought with the standards we saw in the show homes. I would recommend Chris and Pete to any Anwyl customer. I am sure the other engineers provide the same service, but my comments can only be made to those we have interacted with. Chris and Pete are yet to return to resolve one final issue and I am confident I can say I know this will be done to a very high standard.
4/5
TrustpilotOverall good builder and would recommend
Good solid build although a few minor annoyances along the way.Office staff in after sales team not very cooperative and could do with reading their own customer care brochure.That said the site manager Ian was always willing to help and very pro active in solving issues to the customers satisfaction
Hi Lee, thank you for your review, we were sorry to read you aren't happy with some aspects of the after care but glad the site team were able to help you. if you do need any further help with anything the team will certainly help if they can on 03300 244955.
5/5
TrustpilotLee Ashworth - Technician
Lee’s manor, politeness, attention to detail and workmanship is outstanding. Lee has been many times to our property and every time worker hard and provided work that anyone would be proud of! Lee is always welcoming and explaining what he is going to do and then what he has done, which gives us that piece of mind that the jobs have been completed to the highest level. Really grateful for the work you have done to make our house a home.
Hi Liam, thank you for your lovely review about one of our Customer Service Technicians, Lee. We have passed your comments on to him and it is much appreciated, thank you.
5/5
TrustpilotProfessional service throughout.
We had a door that wouldn’t shut properly, I called Anwyl homes to book a technician in to fix the problem.Anwyl sent a gentleman named Paul Higham to carry out the work.Paul was very profession, communicated clearly the work involved and the timescale it would take to complete. Seeing as the door was scheduled to be removed for most of the day, Paul advised that we remove the children from the home as it’s -3 outside, he used the side access oppose to walking through the house multiple times and cleaned up after himself, along with painting the door frame before he left.If only all work men that come to your home was as good as Paul, the stress of work being carried out wouldn’t exist! Very happy customer and thank you Anwyl homes for such a professional service!
Hi Leighton, thank you for your lovely review about one of our Customer Service Technicians, Paul, we have passed your comments on to him. All our technicians take the time to carry out the work with care and consideration so we do do appreciate this being recognised, thank you.
5/5
TrustpilotVictoria Mills Holmes Chapel
We had a few hiccups mainly on the snagging list, thenIssac came along and got everything sorted out, very professionally and very efficiently. He is a great guy who puts his fantastic personality fully into his job, which is unusual nowadays - Thanks Issac for all your help!I must also add that overall the buying experience with Alwyn has been a good one and as such adding Issac to Alwyn that’s why I have given 5 stars.
Hi Ben, thank you for your review about our Victoria Mills development and more specifically your experience with Isaac. We have passed your feedback on to Isaac and we know he really appreciates you taking the time to leave this review.
5/5
TrustpilotFriendly and helpful team
Marie and Kelly, the sales advisors, were very welcoming and informative. Very patient as I spent ages choosing my kitchen and bathroom options.Scott and Keith, the builders, have been excellent in fixing little snags. I was worried some jobs would be too small to bother mentioning, but they've always been happy to help.Neighbourhood is quiet and pleasent. House keeps warm well. I'm enjoying my time living here.
Hi, thank you for this review about your new home at our Winnington Place development. We were really pleased to hear how well the team have looked after you and how happy you are with your home. Thanks again.
5/5
TrustpilotAnwyl Handforth - 4 week call sign off
Following completion of our lovely new build, we were invited to a 4 week appointment where any snags we had found were discussed and recorded. There were a number of snags found however the site managers and workers have been very helpful and the snags have now fully been resolved within a quick timeframe. Isaac, assistant site manager has been particularly helpful in organising the work needed and has been very proactive to resolve the snags and sign us off in a professional and friendly manner. We were kept informed throughout the process and are very happy with our new home.
Hi Sarah, Thank you for leaving this review about your experience at our Fairways development. Unfortunately some snags cannot be avoided with new build homes but it's great to read how quick and well organised the site team were in resolving them. We've passed your comments on to the site team to let them know, thank you again.
5/5
TrustpilotFrom the moment I reserved my Anwyl…
From the moment I reserved my Anwyl home I found the whole experience very organised and professional. Gyllian kept me updated on the build along the way and whenever I had a query was only too happy to deal with it. She took time to explain in great detail about the plot and when I came to my choices appointment was full of great advice . After we moved in there were some minor snags which Shaun dealt with speedily with the assistance of Paul and Mark. I’m very pleased with the quality of the build and would highly recommend Anwyl. Many thanks to a great team at Edenhurst Grange !
Hi Vicky, what a lovely review about our team at our Edenhurst development, thank you so much! All our teams work really hard for our homeowners so they really appreciate it when they receive such lovely feedback. Thank you.
5/5
Trustpilothanding over the house
I have been in my pulford home on The Fairways estate in Hand forth for the last 8weeks. I had the smoothest journey from the first visit to site just over 9months ago. I have dealt with Helen, Alex and Sarah and Carl in the sales office, they’ve all been very helpful ,informative patient and welcoming throughout my several visits to the sales office .Carl have been very helpful in the past few weeks when I had some difficulties The house itself was pretty perfect, yes there were few issues was dealt immediately by Issac {the great man} .every time you ring him, he is there with a helping hand and smile on his face Nothing is too much trouble for him .very committed person .Anwyl homes are lucky to have him as an employee Only one thing I would like Anwyl to look into would be outdoor lighting due to the fact that I am at the edge of site with a passage and fields in front of the house and at night the whole cul-de-sac is pitch black which does make me feel a little vulnerable. also the house is facing to a road where there are many people walking around .Hopefully Anwyl will look in to things and solve the problem .Also I would recommend that the outside of the house presentation can be improved too Overall I wouldn’t hesitate in recommending Anwyl Homes to anyone considering buying a new build home. they are nice houses .
Hi Mrs Joseph, Thank you for your review, we immediately passed all of your feedback to our team at the Fairways development and they really appreciated it, thank you. Streetlights and their locations are part of our planning application and we are not able to erect them in locations not previously agreed. That said, not all planned streetlights or lighting bollards are in situ as yet so it might be worth checking with the sales team if one is due to be erected near your home. We hope that helps and we wish you lots of happiness in your new Anwyl Home!
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