Anwyl Homes Oakenholt reviews

★★★★★ 1/5

Trustpilot

Poor Customer Aftercare

Stonebridge Fold - Longridge Anwyl Customer AftercareI have previously recommended Anwyl Homes to people as the house design and high ceilings impressed me but, after dealing with aftercare for the multiple issues we have had with the property in the 2.5 years, I no longer do so. We have been in the property for over two years and we still have a high number of unfinished items from the snag list submitted 2 weeks into ownership. An ongoing leak highlighted BEFORE we moved in has still not been resolved and even using their ‘official complaints procedure’ has come to nothing. Offers of quick fixes and direct replacements for faulty products and installation have been made but no actual resolution. We have damp due to a badly installed ceiling fan that floods the bathroom and cuts the electric to the upper floor of the house every time it rains. This has been ‘fixed’ around 4/5 times.We have had to pay thousands of pounds for drainage and levelling of the gardens as the customer care and site managers deemed a brick filled swamp ‘an acceptable garden’We have a delaminated external door that was mentioned just over 2 years after purchase, no help was offered for such an issue just directed to the manufacturer. Be warned, the complaints procedure is not documented. There is no policy and when one is requested you will get a half baked response and talked to like a child. There is also no time constraints on resolving any issues you may have. The customer care team is ran so lean that nothing will get resolved for at least two weeks no matter how good they are, it takes 10 days to respond to email requests. If you choose to contact the complaints team, you will be expected to write a formal letter, in 2024, but you will not get a written response. Instead the response will be a phone call (which means you have nothing to escalate the complaint) and will be sticking plasters instead of repairs.100% the worst customer service I have ever received.

Jordan · 3 June 2024

★★★★★ 5/5

Trustpilot

Whittle Brook Park, Heywood

Purchased the Altham House type on the Whittle Brook Park development in Heywood. House is very well built and the team went above and beyond when required especially after completion. Communication was key to completing quickly and Anwyl responded with all my queries in very good times. The site team went above and beyond especially with garden extra’s I required. Definitely recommend for any one looking to buy a new build home.

David · 13 October 2024

★★★★★ 5/5

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New home at Winnington Place

New home at Winnington Place. I moved in to my beautiful new home at the end of March. From the moment I came to the sales appointment for a general enquiry right upto my 4 week review the service, support and advice I have been given has been exceptional. Marie and Kelly from a sales perspective have been really helpful, clear and always prompt. Their honest and friendly nature was so beneficial right upto receiving my keys. It gave me peace of mind. Meeting and the site managers Keith and Scott was also really reassuring. They are friendly but also highly professional. They respond quickly to any minor queries and are helpful and reliable. The quality of the build and the finish is amazing. I highly recommend the development at Winnington Place - you will be really well taken care off.

Amber · 16 May 2024

★★★★★ 5/5

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Peter Giddins was absolutely fantastic

Peter Giddins was absolutely fantastic! He was incredibly professional and attentive Customer Service Technician. He’d seen an opportunity to see us earlier than expected which was a very welcome surprise as it meant I could carry on with my day. We had two doors which, as the house had settled, started to stick. The en-suite especially was sticky. Peter talked me through the work needed and got stuck in straight away. I felt immediately comfortable with his service, so was happy to leave the door open so he could get to work. In less than an hour he was finished. The doors are perfectly able to close which is a massive weight off of mine and my boyfriend’s shoulders. Really appreciate all you help and if I needed anything again, would hope you’d be available.

Jayne · 16 May 2024

★★★★★ 5/5

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Two very happy Crossfield developement home owners

We bought our new Anwyl Home on the 9th February 2024.The whole buying process was smooth and Debbie(the site saleslady),was very helpful all the way through,and sorted any problem very professionally,she was brilliant.The house type we bought is a Hartford,and we love it.Everything about it is great.The size of rooms,the small details,and the build quality.Ian, the site foreman was always on hand to help,and sort out any snags that you always get on a new build.Thing is,there wasn`t many at all,such was the quality of build.My wife and I would give Ian 10 out of 10 for the service he gave us,whilst we have known him on site.We have had a good few new builds in our time,and we both agree ,the lovely Anwyl Home that we now live in,is one of the best if not THE best.Thanks,to all team at Anwl Homes.

Mr · 15 May 2024

★★★★★ 5/5

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Tony from customer care came out to…

Tony from customer care came out to touch up some shrinkage on our stairs and did a fabulous job. Customer care arranged someone quickly and Tony was friendly and professional and did a great job. We are really happy with the house and after care.

Sarah · 3 June 2026

★★★★★ 5/5

Trustpilot

Replacement Front Door.

Replacement Front Door.Peter was polite, quiet and explained everything he was doing as he went along. He kept his work area tidy as he went along too. After completing the job, he cleaned up thoroughly and showed me the cause of that the problems ( door difficult to close and lock, rubber seals falling out and rain water seeping in under the front door) had been on the parts he had had to remove. He also worked through his lunch break because he wanted to complete the job before he stopped to eat. He was very grateful for the brews I made for him. Job Well Done.

Gillian · 2 May 2024

★★★★★ 5/5

Trustpilot

Purchase and moving in then to snagging

All of the staff we have dealt with have been brilliant. From purchasing and keeping us updated on what the Anwyl Solicitors are doing and then looking after us after we moved in with some little snags we had. We are in the oaks site so a big thanks to Kerry in Sales and Tom from the site team for being in the end of the phone or email to help us out.

N/A · 24 August 2024

★★★★★ 5/5

Trustpilot

Had an issue with the bath seal

Had an issue with the seal around my bath coming away. Anwyl sent Paul who was a proper professional. He was very polite and courteous, explained the cause and what he was going to do to fix and was in and out with no mess in a few hours.

CW · 18 August 2026

★★★★★ 5/5

Trustpilot

Winnington Place

I have recently bought a new home at Winnington Place and my experience with both the sales and site team has been brilliant. I had previously been very let down by another developer, so I was cautious initially about going for a new build, but Marie and Kelly were wonderful throughout the stressful buying process and kept me up to date constantly. As I was buying by myself, they were sensitive to the fact it could be overwhelming process and I feel went the extra mile. Since moving in, the site team Scott and in particular Keith, have gone above and beyond to look after myself and my neighbours. Any snags I raised have been quickly dealt with and to a high standard and again, nothing has been too much trouble. I’m really happy in my new home and love the environment that has been created by the whole team.

Katie · 17 April 2024

★★★★★ 5/5

Trustpilot

A speedy, efficient and first class service

Had a visit today from Lee Ashworth the ADP man! Aligns doors perfectly!! My front door had settled and needed re-aligning. It now keeps out the northerly winds. Thank you Lee. He has also pledged to return as the outside paint on the door has peeled off in parts and the door requires sanding and repainting. I am sure he is as good with a paintbrush as he is a screwdriver. Jack of all trades a top man 👍

David · 30 April 2024

★★★★★ 4/5

Trustpilot

High build quality & efficient service

I bought one of the Victoria Mills properties. The customer journey was great, Gyllian was always on hand to help, support and efficient with updates. The overall build of the property is great quality! However, when I moved in there were a few problems which I felt should have come out of the tests prior completion: 1.Water leak in spare bedroom ensuite to kitchen; and 2. Electrics didn’t work on the ground floor, the level of service was inadequate for this issue as I was told it wasn’t, yet electrics were not functional. (The site electrician confirmed there were no issues after inspection/tests, but the issue remained. The issue was ‘found’ and resolved when my step-dad showed the problem I explained). As a result, I was unable to move in as I work from home most of the time and felt wasn’t acceptable with it being a new build with vigorous build stages and mortgage payments had started. Only other minor problem I had was, I wasn’t given any notice for the last of my snags. I was away with work for 5 days and had come back to the work being completed and the lights left on in my house. I hadn’t consented to this, and would have rather been in when the work was taking place. Despite this, the quality of the build is very high, the team were very efficient in completing the snags and 2 initial problems, and still to a exceptional standard. The team are very friendly and always on hand to help. Big thanks to Isaac and Andy (and team) for all their help!

Rachael · 8 April 2024

★★★★★ 1/5

Trustpilot

Greedy and dishonest

Greedy and dishonest. Just sold on some scrubland to an unscrupulous greenbelt company so they cam make some extra money. You will probably find them ok at first but this is what they will do to you later and leave you paying forever afterEDITAnwyl have asked for more information.The patch of land at the bottom of our estate is an open area of scrub with a fenced paddock that nobody uses. We all paid towards a protective area for badgers, which was fine.Anwyl have now sold on that land to a green space company who a free to charge whatever they want for made up surveys and cutting the grass. They have also hacked a hedge with a tractor cutter leaving it looking destroyed. Anwyl have done this for their own profit. GreedyEdit, no it does not help. Greenbelt were never mentioned at the time of reservation or purchase so that's a lie.

Gareth · 4 April 2024

★★★★★ 5/5

Trustpilot

Chris to the rescue!

Today, Chris visited our home to fix a crack in the plasterboard of our living room wall. The crack had been previously corrected at least twice before, which Chris noted and decided the best course of action was extensive removal and replacement of plaster finish including scrim. Chris was really friendly and helpful and his build knowledge was fantastic, he even offered some advice on some other DIY jobs that we have ongoing in our home, which we were really grateful for. Chris did an amazing job with correcting the wall - you wouldn’t know that there had ever been an issue! He painted the area with the new living room paint colour and left it very clean, neat and tidy! He made our 14 week old daughter and smile and giggle and was lovely with our dog too! Thank you so much Chris, we really appreciate all your efforts and you’ve done a brilliant job!

Beth · 27 March 2024

★★★★★ 4/5

Trustpilot

Beautiful Estate

We have just been handed over the keys to our Anwyl new home (The Lymm) at Alexander Gardens. The location, site plan, the lovely green areas, the range of house styles on each street, the calmness of the estate and easy access to transport were attractions. Thanks to Jason (sales office), who has been so approachable, kept in touch regularly from day one: responded to our queries promptly, took the time to answer our questions and been available to help where he could. We are just moving in so we have little to say about the aftermath of moving in. That said, we are pleased so far except that we would have loved to have a storage downstairs.

Win · 25 March 2024

★★★★★ 5/5

Trustpilot

Stonebridge Fold

We bought a new-build home on the Stonebridge Fold estate in Longridge. We absolutely love it!Debbie was amazing and held our hand through the entire buying process. She was always available to answer questions and keep us informed of what was going on.Anthony and Mike have also been great and helped us with getting to grips with our new home. It's given us peace of mind knowing that we can contact them if we're unsure about anything.10/10 experience! Would definitely recommend 😄

Ashley · 22 March 2024

★★★★★ 5/5

Trustpilot

Josh & Rich : Excellent custom service

This is the second time we have had Josh & Rich round to carry out some work on our property and we are once again very happy with their professional manor in completing the jobs. Both arrived on time both days and carried out the job thoroughly. Rich was very informative & helpful with the paint colours and completed the job to a very high standard. Thank you Josh & Rich!

LHS · 19 August 2024

★★★★★ 5/5

Trustpilot

Paul Higham is a credit to Anwyl.

We had a few issues within our property, which Anwyl were eventually to happy to resolve and correct.Paul Higham came out on Monday morning to replace a skirting board in the en-suite and repair the skirting boards near the front door and touch up the scuffs on the wall in the en-suite. Paul was on time, very helpful and explained everything he was going to do.Nothing was too much hassle nor trouble for Paul on Monday. He took his time and didn’t rush any of the works carried out and made sure I was happy with it before leaving. Paul was a great help fixing the issues and putting them right. He made sure the area he worked in was left clean and tidy which is a bonus in itself.Paul is a credit to Anwyl and goes above and beyond.

B · 28 February 2024

★★★★★ 1/5

Trustpilot

Caution! Please Read!

I must warn people to err on the side of caution with this developer. The first question you should ask is 'Why are Anwyl not part of the HBF New Home Customer Satisfaction Survey like every other developer?'. The answer is quite simple, as they wouldn't get anywhere close to being a 5* developer like their competitors. Developers of all sizes, from the largest, to the smaller developers, register to the survey in hopes to achieve a 5* report so they can advertise this proudly on all their sites. Unfortunately, Anwyl are clearly well aware that they wouldn't achieve this given their poor build quality and abhorrent customer service. They rush you into a home and tell you that if you don't pick up any major faults during the handover process, then these would not be replaced. We had the salesperson waiting with us and watching over us. This is meant to be an exciting time to get our keys, which unfortunately turned into a stressful time! There was no care for us needing to get back to work. 12 months on and our 'snag' list is no where near complete. Instead, tireless battles with the developer, constant chasing up and feeling deflated from rude replies. If you're plan is to move into your perfect home, then unfortunately Anwyl are not the developer for you. I have friends who have moved in with other developers (ironically who are 5* rated) with some inevitable issues, but more importantly, issues that are rectified fairly and timely. Their 'Customer Care' team seem to be immoral robots with regurgitated responses to wear down their customers after they have received their money. I am happy to discuss this in further detail with any new potential owners, as we are usually people who are quite easy-going and fair, however, it's impossible to be this way given our, and our neighbours', experiences.

Lea · 15 February 2024

★★★★★ 5/5

Trustpilot

Fantastic customer service

Service from start to finish with Kelly and Marie in sales, all the way through to Site managers Scott and Keith at Winnington Place has been fantastic. Scott and Keith go above and beyond to look after their customers and nothing is ever a problem. We had a few snags (nothing major at all, all very minor) and all have been sorted in a timely fashion. We brought in SnagSure to do an inspection at key handover and they were very impressed with the quality of the build and confirmed the house had been done to a very high standard throughout.

Glenn · 9 February 2024

★★★★★ 1/5

Trustpilot

A corner-cutting house builder who refuse to take responsibility and ignore customer after care

Genuinely not sure where to start with this. We moved into our house in August 2021 and we still have snags outstanding - Anwyl were great in the build up to moving in and since the day we moved in, they have not fulfilled any promises.The list of issues is endless. However, the main issues:We have 2 areas in our house that need painting, both the fault / responsibility of Anwyl. One was because the sales manager took a painting from the walls of one of our bedrooms (it was a show home so sold with all furniture in). Whilst we were told the painting would be taken, what we were not told was that this would leave hooks and holes in our wall where the painting originally was. Anywl offered to repaint this but, when they sent out their decorator, he was under strict instructions to only “patch up” the areas of paint, as opposed to painting the whole room. Clearly, 5 years after being built and originally decorated, this would have left large patches of paint on our wall - even if this was not the case, the technician did not have access to Anwyl the correct shade of paint. Apparently, because our house was “sold as seen”, this is not within Anwyl’s obligation to sort. A ridiculous response given that our house was not sold with holes in the wall, but actually with a large painting in the bedroom. Ultimately, this is an issue caused by Anwyl that they have then refused to resolve or take responsibility for.However, it happened again.. we had an Anwyl electrician attend who put cracks in our wall around a few light sockets. Anywl again sent a technician out who, upon arriving, said he could not complete the job as it would leave patches. Of course, we knew this and had highlighted it to Anwyl in advance but they refused to offer any other solution.In addition to this, we have still not had issues with our garden fence resolved. Anwyl told us when we moved in that they would put a new fence up - 2 years later, no new fence.And finally, we have complained to Anwyl on multiple occasions about our front lawn and the shrubbery that should be between us and our neighbour’s plot, at the front of the house. Anwyl sent out a contractor to attend to this who thought it would be smart to plant new shrubbery and plants in -5 degrees conditions: they could barely dig up the ground, so it was no surprise that the plants did not survive for very long. On top of this, they didn’t fully wood chip the area as planned. Despite complaining multiple times about both of these elements and asking for it to be attended to, nothing has happened. To top it all off, Anwyl seem to believe that the issue has been addressed. And everytime we raise it, send new photos in and are promised it will be attended to. Again, no response.Absolutely terrible “aftercare”. Would not reccomend - I’d advise looking elsewhere for your property as the chances are, if you buy it with Anwyl, you will find that they have cut corners, do not take responsibility and evade customer service at all costs.

Ciaran · 6 February 2024

★★★★★ 5/5

Trustpilot

Victoria Mills

Gyllian and Lauren were really helpful throughout the process, giving regular updates on the house build progress from start to finish. Easy process to choose the extras we wanted so the house was ready to go as soon as we moved in, including a great selection of kitchen, tile and carpet finishes. Move in and key handover went really smoothly. We had a number of snags to resolve when we moved in, but the on-site team were really efficient in getting everything sorted quickly in time for Christmas with the different trade teams. Isaac was great in coordinating the snag resolutions and keeping us regularly updated on progress. The aftercare team have also been helpful, responsive and friendly.

Julia · 29 January 2024

★★★★★ 5/5

Trustpilot

Fault repairs

Technicians Paul and Chris attended to our creaking stairs and main bedroom floor. They both did an excellent job. Hope it lasts this time.They arrived at the time arranged, got on with the job and tidied up after themselves. A good job done.

Vivienne · 29 August 2026

★★★★★ 5/5

Trustpilot

Mill Green

Whole experience was easy and enjoyable throughout from picking the kitchen, flooring, tiles, to getting the keys. Natasha kept me updated all the way and the house was ready 6weeks earlier than anticipated. Since moving in apart from the odd little snag it has been brilliant. Nathan has done the jobs as requested and nothing is too much trouble for him. Would highly recommend Anwyl, having bought another new house from a different builder 11years ago. The whole experience was much better and the quality of house far superior.

Mr · 19 January 2024