Connells Lettings reviews

★★★★★ 1/5

Google

Terrible experience with lettings, both with Reeco and Sara. Viewed a property for letting on Tuesday. Filled out application for but had a few questions regarding it which were proposed to them via the phone on Wednesday. Reeco said he would phone the landlord and call back. He did not. Importantly I was told that the landlord was not going to make a decision on any rental until there had been a sales viewing on Saturday. Spoke to Sara Friday PM who stated she was at the property Saturday to see the landlord so would ask him the few questions and call me back around 1.30. Needless to say no phone call. I have phoned today to be told that they conducted a rental viewing on Saturday, took a holding deposit and it is now no longer available. They didn't even have the courtesy to phone to say this. My call today was passed to Jack, the branch manager, who was merely defensive and took no accountability for their poor communication, trying to assign blame to me for not having put an offer forwards at the outset. Get your act together, I was told the landlord would not make a decision until Monday as to whether he was renting it. I also don't see how it was all sorted i.e. references, credit checks etc in such a short space of time when they told me it takes two week and the branch closed early afternoon Saturday. Someone is not being entirely honest. The property is still listed as available with both them and another agent.

R · 16 November 2025

★★★★★ 5/5

Google

I would like to extend my sincere thanks to Sara Townsend, Lettings Manager. Sara has been exceptional from the very beginning, from my first property viewing through to my acceptance, move-in, and beyond. She has handled every query and issue promptly and with great professionalism. Sara’s helpfulness, approachability, and genuine care for her tenants truly stand out. Thank you, Sara, you’re an absolute star, and your support is greatly appreciated. xx

Nim · 16 November 2025

★★★★★ 5/5

Google

Jack Payne and Daniel Pickering from Connells were instrumental in the sale of my late mums house. As many may know when you lose a parent the heartache is so painful and sometimes you cannot think rationally. Without their Help, Experience and Genuine Care I would not have managed as I live so far away. I thank you so much Jack and Daniel.

Carol · 11 June 2025

★★★★★ 1/5

Google

I am disappointed with the level of service I received from Connells in Oadby during the sale of my property. As the seller, I expected my instructions and interests to be appropriately represented throughout the process. However, it appeared at several points that greater emphasis was placed on accommodating the buyer, rather than acting in accordance with my position as the client. This was particularly evident on the day of completion, when I did not receive any communication, by phone or email, to confirm that completion had taken place. Given the significance of this milestone, I found the lack of contact both surprising and unacceptable. Overall, the experience fell short of the professional standard I expected, and I feel let down by the handling of the sale.

Jade · 16 February 2026

★★★★★ 5/5

Google

We had a really good experience in Connells Oadby 👍🏻👍🏻 Reeco and Sara were the best 🤍 .. they helped us get the property we want quicker than we expected! Hardly recommend them 👍🏻👍🏻 …

Meryem · 16 December 2025

★★★★★ 1/5

Google

Absolutely disgusted with how they handle deposit returns. Unsure why it’s taken 2 weeks (10 working days) to confirm it will be another 5 days (probably working days) until the deposit is returned to me. Way out of a reasonable timeframe when you get told it was sent off for processing on day 1. When starting out they are absolutely amazing… whilst you are giving them money but once you are leaving they are a nightmare and it’s always accounts fault and they never want to just apologise and take ownership Daniel Parkes is excluded from this as he went truly above and beyond so thank you Daniel Couldn’t go any higher than 1* as the one thing you don’t do in this world is mess with peoples money

Connor · 16 April 2024

★★★★★ 1/5

Google

Shocking from day one!! Pretend to be working for you from day one but their only interest is getting the best and above for the landlord! Guarantor failed the credit check, no they didn’t! They weren’t prepared to hand over accounting information when the letting agency reference company weren’t capable of even understanding a bank statement!…. Upon rejection of the guarantor a 6 month deposit of £8,500 was requested and agreed by the guarantor. The letting agent then came back and said that the landlord wanted 12 months up front, £17,000! Although this was affordable it couldn’t be justified. Decided not to proceed and now being told that the fee of £300+ paid up front isn’t refundable although Connell’s can’t satisfy their part of the contract. An application to the small claims court for the refund has been submitted. Avoid Connell’s, Oadby branch at all costs.

ARCHWAY · 16 November 2025

★★★★★ 5/5

Google

Great experience with Connells Oadby. Big thank you to Dharmik Patel in the team who was fantastic. Always on hand to answer any questions no matter how small and always on the ball with following through with queries with both the solicitor and us. An absolute privilege to have Dharmik walk us through the journey of purchasing a house. Will definitely pass on his details to my friends and family.

Aarti · 16 April 2024

★★★★★ 5/5

Google

I can honestly not fault the service I received from Connells, Chloe Bell in particular is a shining star. Chloe has been absolutely amazing in all aspects of the process and I cannot thank Chloe and her team enough for trying their upmost best in assisting to market the property for a sale and I would have no hesitation to recommend Chloe and Connells’ services to anyone. Overall, the true professionalism that Chloe has shown has been remarkable. Chloe has been supportive, empathetic, efficient, and most importantly kind and non-judgemental to my situation. I would like to thank Chloe once again for her input in a difficult situation.

Aaliyah · 22 August 2023

★★★★★ 5/5

Google

Reeco was friendly and professional from the outset, he was efficient and responded to all queries promptly, an asset to the organisation

Nathan · 16 November 2025

★★★★★ 2/5

Google

I am sorry to express my frustrating experience with Connels .After viewing the property i got a mail to place the holding deposit and all necessary documents done.Just 3 days to the end of tenancy and move into the property I later i got a mail the landlord has rejected my application and decided not to rent the house to me.The confirmation with landlord, they could have do before recieving the holding deposit making me have all hopes on them as we are providing all the information before viewing itself.I have rejected another offer since I placed the holding deposit.This is frustrating

Kittu · 11 July 2025

★★★★★ 5/5

Google

I spoke to Reeco Singh Nottra today and he was very informative and helpful I would 100% recommend him.

Milan · 16 November 2025

★★★★★ 5/5

Google

Reeco was very helpful

Olive · 16 February 2026

★★★★★ 5/5

Google

Reeco was super helpful! Sara was also there every step of the way too!

Timesh · 16 November 2025

★★★★★ 5/5

Google

Mell has been absolutely brilliant with us from start to finish. She has kept us up to date, always got back to us on the same day if we couldn't get through directly to her. She was so helpful in initially helping us find a property and really understood what we were looking for. She has given us sound advice and was just generally very helpful. Would most definitely recommend! Very thankful to her in supporting us getting our dream home!PositiveResponsiveness, Quality, Professionalism, Value

Dashpatel99 · 18 June 2022

★★★★★ 5/5

Google

I'm very happy with everything that Dan Pickering has done with the help of the sale with my mum's buglow he came out valued it and was very good if I had any problems I'd call the office if he was not Jack help me also they are extremely very good they also have help me with the buying of my own home too I would recommend connells great friendly people and very helpful

Heather · 15 June 2025

★★★★★ 5/5

Google

Posting on behalf of Kalpana Patel - “I recently had the pleasure of working with Iqra and Dan at Connells while searching for a new home, and I can’t recommend them highly enough. From the very first interaction, they were professional, friendly, and incredibly knowledgeable about the local market. They took the time to really understand my needs and budget, and were quick to show me properties that matched my criteria. Communication was top-notch throughout the process, keeping me updated and answering any questions I had. The team made the entire process smooth and stress-free, from viewing homes to finalising the deal. I had a home which I was purchasing through a probate and they truly supported every step of the way. If you're looking for an agent who is reliable, attentive, and committed to finding you the perfect property, Iqra at Connells is the one to go to!" You can adjust this to reflect any specifics about your experience!

Haaris · 24 February 2025

★★★★★ 5/5

Google

Both Sara and Reeco were really friendly and supported throughout moving in. Definetely recommendable people. Thanks 👍😊👏🎉 …

Rimaz · 4 August 2025

★★★★★ 1/5

Google

Shocking service, called the Oadby office 4 times over 2 weeks to arrange a viewing of a property i had seen on rightmove, each time i was promised a call back to arrange but no contact was made by Connells. Would not recommend putting your house on sale with them as they dont bother booking in viewings. No point in paying them thousands in selling fees if they arent providing the service you deserve.

Mandeep · 7 April 2025

★★★★★ 1/5

Google

Before I start please be careful guys Connells will entice you with a high property evaluation to get you in, especially If you use them first to sell your property,it can have detrimental consequences as this first month being on sale is the golden month to sell if the price is too high you will miss out and like us be with a 2nd or 3rd agency still haven't sold the property after 6 months, believe me it does not look good on the market. So here is what happened........It was a shame really. We had high expectations for Oadby Connells, as we have a house on rent with them. However, their attention didn't seem to be completely dedicated to selling our other property. Months went by with no phone calls or updates, regarding any interest, and the only way we got any response was if we called first. I know they are short staffed however, this is no excuse for not keeping in touch. Positive is that they are friendly and kind. Unfortunately, even after giving in our notice to end the contract, Connells did not make any extra effort in terms of getting more viewings, received no phone calls either! Gets worse, we have a viewing in 28 day cancellation period with Connells and none of the estate agents even turned up, both the viewers and ourselves were told to expect one of the team. Very very poor service, and from hearing other stories, I guess we are not the only ones.

Jagbir · 18 June 2020

★★★★★ 5/5

Google

Reeco showed us round a number of properties, couldn’t have been any more helpful. Helped us find a property suitable for us quickly, hopefully to move in soon! Couldn’t have asked for more.

Josh · 9 April 2026

★★★★★ 5/5

Google

I had a great experience with Reeco and Sara. They were both professional and friendly throughout the process. I was especially impressed by Reeco’s prompt responses and dedication during the initial stage, he made everything smooth and stress-free. Highly recommend their services

Derrick · 16 November 2025

★★★★★ 5/5

Google

Reeco N and Sara T. Were very helpful with finding a property exactly how we wanted, they provided the house as per our request, things moved very quickly from initial application to handing over the keys. Thanks guys!

Dan · 16 December 2025

★★★★★ 5/5

Google

After a year of stress and awaiting a move, we finally moved house. All of connells staff were great and very pleasant but Chloe was head and shoulders above everybody we dealt with. We were one of her first customers and she could not do enough to help us, even if it was not her job to chase up. Chloe even offered to get wet in the walk in shower to check it worked for us. Chloe is now the manager at the Oadby branch and has earnt this promotion as far as we are concerned. She is a definite asset to connells and we wish her all the best in her new role👍 Gary and Rebecca

Mr · 18 June 2023