Trusted Agent profile · Oadby and Wigston
★★★★★
1,638 reviews across 1 platform
78b The Parade, Oadby, Leicester, LE2 5BF, Oadby and Wigston, LE2 5BF
Connells's office in Oadby and Wigston, at 78b The Parade, is rated 1.9 out of 5 across 1,638 reviews on 1 platform.
Every review we hold for the Oadby and Wigston office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible customer service
Booked a viewing on a property at 5pm yesterday. Lady who booked me in said she would call the previous day she didn’t so I called them. Arrived at viewing today as arranged. After several calls of no one answering was told that as my viewing couldn’t take place as I hadn’t confirmed. Had no missed calls to confirm and had drove 45 minutes for the viewing. Absolute joke of a branch.
1/5
TrustpilotWhat a joke!! Stay away!!
What a joke!!These guys really don’t have a clue. I have let plenty of property’s in my life and i’v never incountered a company quite as incompetent as this. You would think that if they are charging nearly £700 in fees they would turn up to a viewing on time. I was called a liar over the phone. I had to pay a deposit of £500 just to speak to a landlord for them to tell me that the property isn’t suitable for my needs.
1/5
TrustpilotBAD MANAGEMENT.
With all my respect, Connells are the worse management I've ever dealt with. Lied to at the beginning by being told the local office would deal with all aspects of property management, only to find out later its actually done by a huge office in Liverpool. the local office seems incapable of keeping one management team for longer than three months. Multiple people in Liverpool dealing with the account so messages are not communicated between team members dealing with issues, the same information requested from me by multiple team members on numerous occasions as staff do not communicate and clearly do not read emails - asked 5 times for EPC certificate when it had already been emailed to the initial person requesting it, same story with gas safety inspection certificates. On one occasion rent was not paid to me for two months (despite tenant paying) as there had been a "mistake" - I only found this out by repeated phone calls as Connells never contacted me to explain what was happening and then told me it took "some time" for money to be transferred to me via the banking system. Once tenant left, agent completely uninterested in recovering deposit money from tenant to cover damage to property and attitude totally uninterested and unhelpful. To cap it all agent "mistakenly" refunded tenant deposit to myself rather than tenant, made no attempt at an apology (and I assume didn't apologise to tenant either). Found the entire time dealing with them stressful and frustrating, was actually in all reality managing the property myself, despite paying them to do it. Will never use again and I recommend anyone to do the same. BEng sam talo
1/5
TrustpilotHorrible contract
Horrible contract: their contract locks you in for 26 weeks, even if you sell without them. DO NOT DO BUSINESS WITH THEM.Oh and I've had 1 viewing in the last month.
5/5
TrustpilotExcellent service
Excellent service! Dani was polite, friendly and so helpful and she found us our perfect first home. I would definitely recommend Dani to help anyone looking for the perfect property.
1/5
TrustpilotAbsolutely useless letting service for…
Absolutely useless letting service for landlords, honestly wouldn't use the full managed service as they don't respond to emails or calls. Took double payments which I have been waiting months to be repaid.Also received bills that prior tenant hadn't paid and our 'full managed service' obviously doesn't include taking this information for new tenancy. Truly appalling service!
1/5
TrustpilotBUYERS BEWARE: High Pressure Sales Tactics
Having rented for many years we are older FTB. We found a property listed by Connells and after viewings and consideration made a sensible offer. Over the next 24 hours EA said there had been many viewings and offers. EA then asked for 'best and final offers' (we did not change our offer). EA still did not officially accept our offer saying it was 'pending financial qualification'. However, we have taken independent financial advice, have an agreed mortgage in principle and deposit secured...Connells refused to accept these documents insisting we make an appointment with their Mortgage Service Manager and nothing will progress until we do. We took independent advice, withdrew the offer the next day and took our money elsewhere. Terrible reviews here on Trust Pilot reflect how poor Connell's business practices are.
1/5
TrustpilotWORST AGENCY ON EARTH
If anyone is considering buying a property with Connells then run away asap. They are liars. They are still advertising on their website that some properties will be available to move in before Christmas. We have been in progress of buying one of those "ready to move in" flats since 3 months ago and things are still dragging on with horrible services from Connells. We are left in a very bad situation now. DON'T EVEN CONSIDER THEM. RUN!
1/5
TrustpilotDon't even deserve one star
I have dealt with many lettings agents and Connells are, by FAR, the worst. They are incompetent, unprofessional and dishonest. The Headington Lettings branch would be better off staffed by toddlers, for all their failings. They failed to fulfil their obligations to the landlord, despite apparently offering Full Management. I ended up doing more work than them! They have cost me time and money and they will go to great lengths to lie and cover up their mistakes. Keep well away from them, honest advice.
1/5
TrustpilotI would leave less than 1 star if I could
I would leave less than 1 star if it would let me! We sold our flat to a cash buyer, no mortgage, no searches, no surveys. We had no mortgage to pay off either and a long lease owned by the council, so very secure. Connells pushed us to use their solicitors and both sides agreed as we were assured it would speed things along. The price for legal went up from £750 to almost £1400 and as Connells had taken £200 upfront, we couldn’t cancel. Connells have not chased or pushed, they don’t return calls, they are awful. Do not use this agent! We were tricked into using their recommended solicitor and they haven’t even attempted to speed things along for us. Absolutely rubbish, awful service. I will never use them again!
1/5
TrustpilotAbsolutely the worst estate agents, EVER!
Absolutely the worst estate agents, ever! I encourage everybody to give this estate agent a very wide berth. We purchased a house through them but they were not in the least bit interested in following up or to get the sale pushed through. It was very much a sit back and get paid attitude from them. We had been lied to many times by them when chasing up the sale process. I could rant or ages on them but just want to let people know NEVER use Connells as they are awful.
1/5
TrustpilotTook our payment to secure house but then gave it to someone else
Viewed and paid a holding fee to secure the application for a house and was told it would be taken off the market and we had first choice. Two days later we were told someone had since made a higher offer and our money was being sent back. In which time we had told all of our friends about the new house, cancelled two further weeks of appointment viewings. Absolute cowboys messing with people in this way, a holding fee paid is a contract to which they must honour which these people seem to know nothing about.
1/5
TrustpilotI have bought a property through…
I have bought a property through them,before complete the purchase,they are fine.after the purchase completed,they haven’t give me the letter box key,I called the oldbury Connells who called Taylor,he said the previous owner told him that the key is in the property,if not I have to broke the letter box and change a new one,the letter box is solid like a small safe.unbeliveble! How helpful is that! the key is part of my purchase,they don’t care. after call them again,a lady called the previous owner to send the separate keys over. Be careful with some of the stuff.
1/5
TrustpilotVery unethical tactics to get money out of you
Tried to put an offer on a really nice apartment. Sales agent said I have to see their mortgage advisor first. As I already had my mortgage principle I asked if I can just send them my documents. They said no, so I said put the offer to the owners and then we’ll discuss the mortgage if they accept the offer. They sent me an appointment letter for the advisor anyway, I called and cancelled and told them I’ll get back to them about it. Next day received email informing me my offer had not gone through as they have not been able to assess my financial circumstances. Called to find out what the problem was, was told I need make an appointment with their mortgage advisor in order to have financial circumstances confirmed by their in-house expert. No other estate agent forces you to see their mortgage advisor. Lost a customer forever!
1/5
TrustpilotUsing Connells was the worst decision made in my life
I have to rate 1 star as it was the lowest score. If there is a minus score I definitely will put it done.I authorized Connells to manage a letting property I have which was indeed the worst decision I have made in life. The tenants they found was a nightmare to my house and to my lovely neighbors. At the end of tenancy I was disgusted to find my lovely home was totally messed up yet on the check out report Connells declared the condition as 'fair'.The most appalling fact was when Connells did the check out they didn't even notice there was an open tap in the kitchen (behind the wash machine). They said there was 'minor' repairs to be done but when my contractor went in the whole floor was basically gone due to the leaking! When I made a complaint Connells replies as 'we are unable to confirm that his findings were an accurate representation of how the property was left' because he was in there 3 weeks later! The contractor was there later only because during the time Connells said all their contractors are 'fully booked' so I had to find someone myself!! This is the most ridiculous reply I had even had. As they were the only key holders during the time when the property was vacant.Over the years I paid them high management fees and in the end my property was ruined and cost me 10k in refurbishment. And their staff changing rate was so high you never speak to the same person. I can't describe how devastating I was as a new mum and had to deal with all this rubbish on my maternity leave. Seriously I am typing down here in tear and I don't how to get the justice.Every word I put done here was from the bottom of my heart. I just hope no one get hurt like me in the future.
1/5
TrustpilotThis company is a joke, and a very bad one.
We used Connells to manage our property when we retired to France. The idea was that we would have a hassle free time. We would never ever recommend this company to anyone for anything to do with property. They are a complete disaster apart from one very efficient lady in the Dorchester office. No matter what the situation was they got it wrong. We ended terminating their services but they managed to drag out the procedure for three months in order to meet their own termination of contract requirements. Prospective landlords and tenants be warned!!
1/5
TrustpilotUseless would be an improvement!
Useless would be n improvement!If it was possible, I'd leave 0 stars. Had a survey done a property several weeks ago. Numerous phone calls later and even more excuses from them ranging from the surveyor had IT issues to it should have been sent and still no report received. Calling them is a complete waste of time as you are fobbed off and promised to be updated but......NOTHING! Please save yourself time, hassle and money....find an alternative survey company!
1/5
TrustpilotHired Connells to do a check in and…
Hired Connells to do a check in and check out service and to find me tenants. Tenant finding was no problem, but they just wanted their money so skipped the check in service and did not do an inventory, lied about the property being in pristine condition, only for me to find out that it was a complete tip. Based on their account i released the deposit.Repairs cost me 500 quid and now Connells simply ignores your emails.I was not given any references, any inventory, no communication regarding the tenant, no DD set up.Best friend till they get your money and then it's adios.One of the worse companies I have had to deal with in recent years.When trying to get your business it's all happy days and very responsive, until the check clears and then they don't care and ignore your emails and requests.Never again. cowboys.
1/5
TrustpilotIf you are serious about selling your…
If you are serious about selling your house, do not put it on with Connells. They will tie you into a 6 month contract and charge you for photographs. They will suggest an open house day usually a Saturday but unless you contact them on the Friday they will not let you know that they have not arranged as single person to view. On giving them a key for viewings to take place on two occasions they forgot to lock the back door. I have bought and sold many properties in my life and as yet for incompetence Connells beat them all, my last call from them just as the contract was about to expire; they ask if I still wanted people to view my house, really!
1/5
TrustpilotTheir service is shocking
Their service is shocking! We paid for the lifetime membership and the second they took the money, they started to avoid our calls and stopped responding to our emails. We've been chasing for information for 8 weeks and still not had a response or even an acknowledgement of our call/query. I would strongly recommend choosing anyone else.
1/5
TrustpilotExtortionate fees and sleazy sales…
Extortionate fees and sleazy sales tactics, you only learn the true fees once you put down your deposit. They will extort you and drive up the price if you want to change anything.I say this to spare anyone who is looking at property or to sell/let, CHOOSE ANY OTHER ESTATE AGENT BUT CONNELLS!I wish there was a 0 stars for Connells, seems it doesn't matter which branch you go to. I called another Estate Agent and told them I'm currently in a flat with Connells and he laughed, then apologised and told me he sympathised. I think that says it all about their reputation.Same flat 3 floors above us in same condition is up for rent at £75/m cheaper and Connells are trying to push us for a higher rate.
1/5
TrustpilotCambourne branch poor
Warning flags rose when I was told by this estate agent told me they would be able to frame my offer best, if I used their in house conveyancing and mortgage broker. As I already had a better offer for both I declined. Unsurprisingly my offer was not accepted. About 3 hours after being told my offer wasn't accepted. An opportunity to secure the property, and again a request to use their services (costing an additional 3k on the mortgage alone!) I said I wouldn't commit to using their services, but my offer stood, and I was ready to go and keen. I chased my offer a number of times, receiving no call back, finally I emailed. I got a reply stating my offer wasn't accepted. I called up to enquire as to why... Because I hadn't used their in house services. WARNING TO SELLERS. If you want to get a fair view of all your offers. Don't use Connells.Update - having raised my concerns with their head office. A response has been made stating the agents did nothing wrong.
5/5
TrustpilotI have just had the best experience…
I have just had the best experience using the Winchester branch of Connell. From the valuation to exchange of contracts took a short three months.I was kept informed of every viewing and feedback, and they negotiated to achieve the best price to the best buyer. Throughout the sales process I was kept updated by email, telephone and via the app.The solicitor they recommended and the auction team were equally impressive.Thank you very much!
1/5
TrustpilotConnells group mortgage centre
This company let my mortgage offer expire. Simple product switch. Never got back to me on what was going on, took 3 months for them to reply to a simple concern. Believe the reviews and do not use. Complete waste of time.
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