Every review we hold for the Nuneaton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNov 2025..highly recommend Liz Milson properties
They were brilliant dealing with the sale of our fathers property , from the day it went on sale to when it was sold..
They were very supportive and helpful..their customers service was excellent- communication and professionalism at all times.. nothing seem to be any trouble when asking for advice or had queries with selling the property
Thank you Donna, Liz and Ellie for being a great team..definitely high recommended
No 1 estate agents..
Lesley · 16 January 2026
★★★★★ 1/5
GoogleThis estate agent values your property at high price, to attract you to go with her. Her chat & low commission seem impressive at first. Our experience with her has been unpleasant, stressful, unprofessional & incompetent. With so many mistakes on our house details, lack of communication & poor punctuality. They don’t take accountability or apologise for their mistakes. Now she is without prior notice removing house sales from her portfolio. Which ours is one of them. We understand the house market is very slow at the moment but to be treated like that is unacceptable & unprofessional. I would not recommend this estate agent to anyone. Don’t know how she managed to be part of a recognised organisation such as the NAEA. Like a lot of people you either love her or hate her.
We didn’t have any notification of how the house sale was going even after asking. No sales information of properties we would be interested in. In our opinion she leaves it just for social media to do. She even suggested we advertise our own house, even though we would be paying her to do it.
Susan · 28 November 2025
Agent replied · 28 December 2025
We are naturally disappointed to read your comments, as we always strive to deliver a high standard of service and clear communication to all our clients. However, we feel it is important to provide some context to your review.
The property was valued in line with five other independent valuations provided by local agents and in accordance with both market conditions and our own professional valuation standards. Throughout the process, our team acted with professionalism, offering regular advice and recommendations to achieve the best outcome.
During marketing, a number of decisions, including the use of your own photographs and paraphrases which were irrelevant and misleading to the context of the property. As a member of the NAEA we have to adhere to specific guidelines and had we had followed your instructions we would have breached those guidelines - as the Client you limited our ability to present the property to its best advantage. Despite our efforts, feedback from prospective buyers consistently referenced concerns relating to the proximity to the main road and the mature trees at the front elevation, factors beyond our control. To cover the alleged "cull" of properties, this again is incorrect, the Office chose to terminate your own Contract and have not proceeded to terminate alternative properties.
As an agency, we felt it was no longer in either party’s best interest to continue under these circumstances and therefore made the professional decision to terminate the contract. This was done transparently and in line with our terms of business. All properties are advertised over ALL portals and as an Agent, we do not solely rely on social media to sell a property albeit this is also a good selling portal which all Agents utilise. At no point did we, or would we ever suggest Clients advertise their own house as this would be an extremely costly exercise to undertake.
We would kindly ask that all facts placed within any public review are accurate, fair, and not of a personal or defamatory nature toward any individual.
We regret that your experience did not meet your expectations, though we remain confident that our actions throughout were both fair and professional, in keeping with the standards expected of members of Propertymark (NAEA).
We wish you every success with your future sale.
★★★★★ 5/5
GoogleLiz Milson properties took over promoting our property after a previous bad experience with another agent. They have been more then helpful right from the first phone call. Donna has been amazing throughout the sale process providing me with regular weekly updates on how things are progressing. Could not have asked for a better service! Thank you :)
Nicola · 10 May 2024
Agent replied · 9 June 2024
Hi Both - Thank you - it was our pleasure. Using local solicitors certainly does help any sale and with pro-active Clients too, the sale/purchase went through within swift timescales. Take Care and thank you for your kind biscuits and chocolates - Donna, Liz, Ellie & Gary
★★★★★ 5/5
GoogleCannot recommend this estate agent highly enough. They have kept me updated in every step of my purchase and move. Donna has been extremely professional and answered every email and telephone enquiry however trivial. If I could give more than 5 stars then I definitely would.
Sandra · 5 August 2024
Agent replied · 26 August 2024
Hi Sandra - you are very welcome and have been an absolute pleasure to deal with. Thank you for your extremely kind review. Liz, Donna, Ellie & the Team
★★★★★ 5/5
GoogleLiz Milson and team are professional, organised and great communicators. I've worked with them twice now and each time they've secured an offer on my house within a day of the first viewing. They take as much of the stress as possible out of the house moving process and are worth every penny of their (very reasonable) fee. My latest house sale would have been unlikely to complete in time without their dedication and readiness to go the extra mile. I highly recommend them and would use them again without hesitation. Thank you Liz and team!
Esther · 12 June 2021
Agent replied · 11 June 2024
Hi Esther - thank you so much. You went above and beyond for your Buyers also having had the property professionally cleaned and vacating prior to the Completion date to enable a swift transition. Liz and the Team would like to thank you in return for all of your help throughout the sale. Take Care Liz, Donna, Ellie and the Team.
★★★★★ 5/5
GoogleDonna was brilliant with our house sale. She kept us updated throughout and responded within a few hours whenever we had any queries about what was happening with the sale. Whenever we called the phone was always answered straight away we never went to voicemail or were waiting on hold. The only negative thing I can say is that there are a lot of texts to arrange viewings etc. rather than calls at the start of the process but that is understandable with the number of clients they are dealing with. We would be happy to use them as an estate agent again.PositiveProfessionalism
Leah · 12 June 2021
Agent replied · 11 June 2024
Hi Leah - thank you for your helpful feedback and kind review. In our business I like feedback which is honest. I will take on board the comments in relation to the text messaging and certainly improve on this area going forward. I do hope you love your new home. Liz, Donna and The Team.
★★★★★ 5/5
GoogleThank you very much for your support! Personally want to thank Donna and the Team you are great! communication always there to talk, great at providing solutions, and answering any question. It was my first home purchase so helped me navigate the unknown and filled me with confidence thank you again. :)
Nathan · 11 January 2024
Agent replied · 11 June 2024
Hi Nathan - it was our absolute pleasure - thank you for purchasing your first home through ourselves and for this review. If ever you look to re-market you know where we are. Take Care Liz, Donna, Ellie, Marl & Gary
★★★★★ 2/5
GoogleWhen I first met Liz I found her understanding and a genuine person for selling our house. From this and a recommendation from a friend we opted to proceed with her.
Once the signatures were on the sheet tho, it all changed. We didn't receive any phone calls, only email updates of views on Rightmove, with no advice or options on what if anything we could or should do to improve selling our home.
After a couple of months and a few viewings but no offers we called them for advice, which was just lower the price. Which was quite disappointing as I expected more from an "experienced" estate agency.
In the end we lowed the price slightly and took more pictures ourselves to improve the originals. We did managed to sell eventually but that's when I found the whole thing a bigger joke as this was the only time they started to contact us all the time to get things done just so they could get paid.
All they want is to get as many houses on there books with minimal effort.
Nick · 12 June 2020
Agent replied · 11 June 2024
Good Afternoon - thank you for your review, the contents of which have been noted. In relation to your sale - this was agreed in November 2018 and Completed in March 2019. This is not a quick Completion for ourselves so therefore feel that the comment in relation to "wanting our fees" is unjustified - the Office work extremely hard behind the scenes which is why we are the Gold Award Winners in the British Property Awards - two years running, in the top 3% of Best Estate Agents throughout the UK and were the TOP Selling Agent in the DE11 Postcode 2019. That said, the reasoning for the request for a price reduction was due to the lack of interest at that time. As you know at the stage of Valuation we provide our figures which relate to the Market Price and the price we would like you to achieve. Your agreed Sale price fell well within the remit of the Valuation provided. This property was not an easy property to get through to Completion and without going into detail there was a significant amount of work put in from the Office in getting the sale successfully through to Completion. If you had been unhappy with the Service Levels provided in March 2019, this could have been relayed to the Team and of course would have been investigated accordingly. We are now over 12-months on with no contact from you other than an e-mail thanking us for all of our help at the time and your request to view a property being sold through ourselves recently.
★★★★★ 5/5
GoogleWe bought our first home with liz milsom and it could not of been smoother, it’s an extremely stressful time especially Moving near Christmas but liz milsom, made everything so relax and easy, they picked up at every call and replied to every email. From the 1st house viewing to completion we received fanatics service can not recommend enough!
Beth · 12 June 2023
Agent replied · 11 June 2024
Thank you. You were both an absolute dream to work with which made our job so much easier. We knew how much you loved the house and we are so glad you love it. Take Care and have a very Happy Christmas in your first home. Liz, Donna, Ellie & Gary.
★★★★★ 5/5
GoogleThank you so much Liz, Donna and the rest of the team for everything you did for us during the sale of our property. You went an extra mile for us during the process and we would not hesitate to recommend you to our family and friends. Excellent communication and service at all times. Thank you so much from Andrew and I, we are very grateful :).
Sweta · 12 June 2021
Agent replied · 11 June 2024
Hi Sweta & Andrew
Thank you for your 5* review it is really appreciated particularly with the current market conditions during this pandemic. I always stated that we would sell your property, (having been on the market with two other Agents) following the initial inspection, we all agreed on an Action plan, what needed to be improved on or changed. By working together, we all achieved our goal which was to sell you property within the time constraints and for a price you were both happy with. The chain was not the easiest but Donna our star sales progressor was on hand every step of the way. I am so pleased you chose our Estate agency to sell your property, we wish you all the best for the future. Many thanks Liz
★★★★★ 1/5
GoogleI wouldn’t recommend this estate agents if you’re selling when separated from your partner. They don’t respect that you are not in communication and will share everything that you are doing with your ex! They don’t market your house well …
Jessica · 16 November 2025
Agent replied · 16 April 2026
Morning Jessica - Thank you for your review, the contents of which are noted. Agents have no control over whether Viewers attend and we appreciate that it is disheartening when this happens, however when Clients provide feedback, it is not … More
★★★★★ 5/5
GoogleWe engaged Liz Milsoms for the sale of our house and we have never regretted our decision. Despite complications throughout the process, Liz, Ellie and Donna were always pro-active, helpful, professional and friendly. They were always happy to take the time and talk through anything on the phone and offer professional advice. We would definitely recommend Liz Milsoms. Thank you again!PositiveResponsiveness, Quality, Professionalism, Value
Tom · 27 August 2021
Agent replied · 11 June 2024
Hi Tom - thank you. We do hope you love your new home. Take care and Kind Regards Donna, LMP
★★★★★ 1/5
GoogleReply is untrue. Was bad at communicating. Never got the weekly newsletter we where told about. Lied about progress. Resulted in me speaking to the seller directly and incredibly got much better results. Shame he had to pay them for not doing anything
Caroline · 15 September 2023
Agent replied · 11 June 2024
Hi Mrs James - thank you for your review. Unfortunately, as advised during the Sales process the property required referral to the Land Registry to correct the Title. As we are not privy to the Title at the time of marketing the property this is not something that could have been foreseen by any party. That said, you were kept fully appraised of the process throughout and we were able to Complete the matter within the set completion timescales. We do wish you and Harry all the very best in your new home. Donna, Liz Milsom Properties Ltd
SECOND UP-DATE IN RESPONSE TO MRS JAMES' advising "Reply UnTrue" - the Seller of the property you purchased, utilises our Services regularly an continues to do so. Our Service levels speak for themselves. I will remain professional and will not respond further to any such reviews in this regard but hasten to add - your Husband took over the matter.
★★★★★ 5/5
GoogleLiz carried out a valuation for probate, and then handled the sale of my property. The communication throughout was excellent and they managed potential buyers with professionalism and care, so leaving the team with a set of keys was never a concern.
I wouldn’t hesitate to use them again.
Timothy · 16 March 2026
★★★★★ 1/5
GoogleThey never return your call, liz herself is rude and unprofessional, slagging other agents off to us, not OK. Donna is lovely, she is wasted at that company. Liz likes to mention the gold awards she's won, as she does on all low star comments on google review, I have no idea how, its laughableNegativeResponsiveness, Quality, Professionalism, Value
Emma · 27 August 2020
Agent replied · 11 June 2024
Good Morning - I have reviewed all of our calls which are recorded within the Office and all have been returned to you. Also, in relation to the comment surrounding myself (Donna) - I have never spoken to you unfortunately, Ellie arranged your Valuation and also your viewing and requested your feedback. All Awards do have to be formalised and indeed we have been awarded for the last 2-Years the Gold Award for Service Levels and Standards and are indeed listed within the TOP 3% of Best Estate Agents throughout the UK - please see the Best Estate Agency Guide - furthermore, we are listed in the TOP 5-Best Estate Agents in Get Agent. That said, as a small business Owner yourself I am sure you understand how damaging negative feedback can be especially when the feedback has been influenced and is indeed incorrect. This review has been reported to the relevant authorities for further investigation. Also, whilst commenting, it is myself who deals with ALL reviews so unjustifiably you have directed your comments in relation to the Awards to the wrong individual. Donna, Liz Milsom Properties Ltd
★★★★★ 5/5
GoogleReally excellent service and extremely proactive when things seemed to be slowing down and causing me a headache. Would recommend without hesitation, fantastic company to deal with.
Julia · 16 November 2025
Agent replied · 16 April 2026
Hi Julia - thank you so much for this and the beautiful flowers they are very much appreciated. We hope you settle in your new home. Take Care from all of the Team at Liz Milsom Properties.
★★★★★ 5/5
GoogleA big thank you to the team, especially Donna, who ensured that the processes in buying our home were smooth and efficient in such a difficult time due to Covid. She was always helpful and very professional. I will definitely recommend them, and would use them again in the future.PositiveResponsiveness, Professionalism
Ali · 27 August 2021
Agent replied · 11 June 2024
Hi Alison - thank you for this lovely review. I hope you are well and loving your new home. Take Care. Liz, Donna, Ellie & Gary
★★★★★ 1/5
GoogleVery bad experience with this estate agent. It seems like they have own agendas like what other bad reviews have commented.
We found the property we like but unfortunately it’s under this estate agent. Made offer previously which was accepted but 2 days later came back to us saying there’s another buyer and we should make our final offer. The vendor chose the alternative party as they were first time buyers. It was very quick as if we haven’t even given chance to redeem and put our best offer. Then few weeks later came back to us saying the sale fell through and if we are still interested. We found a place we’ve put an offer on since they pushed us out and said we’ll stick to it but if there are some issues we’ll reconsider the property. Few days ago we decided to email and put our offer again as the house is still on the market and the top of our chain fell through. Vendors rejected it (although this was the offer they accepted and offered to us when it fell through) and we made final offer but not got back to us and just blatantly ignored us for days. Very unprofessional and very rude. Worst estate agents we’ve known, their attitude feels like they want a quick sale right away. They are good in the surface if they think they’ll get a deal with you but obviously will cut you out when there’s another potential quick sale for them or they’ll get more money. We’ve dealt with other estate agents now since all the back and forth and we’re very professional compared to this.
Cherie · 12 June 2023
Agent replied · 11 June 2024
Thank you for your review - this is extremely disappointing as over the last 2-weeks I have been corresponding with both yourself and Ed (your Husband (also review as above) in relation to your offer. The problem as I explained that I had when negotiating was that you offered almost £35,000 over the asking price and thus when the initial Buyers advised they were no longer looking to move forward and we reverted to yourselves, the Sellers had your over inflated offer at the forefront of their mind and despite advising that they would accept your Offer, they ultimately decided that your less than asking price second offer would not be accepted. As an Agent, I have no control over Clients instructions and believe I did point this out to you on several occasions. I can only apologise for our Clients instructions but unfortunately over this situation I have no control. Donna, LMP
★★★★★ 5/5
GoogleDonna was excellent throughout even though our buyers solicitors were the slowest we have ever encountered. Good communication and very professional. Would highly recommend.
LEE · 27 April 2025
★★★★★ 5/5
GoogleAbsolutely great service from the company with a quick and easy sale. Donna was absolutely fantastic and couldn’t of been more helpful :)
Eleanor · 15 September 2023
Agent replied · 11 June 2024
Hi Ele - thank you for your lovely review. It was an absolute pleasure and your Buyer is over the moon with the purchase. Take Care Liz, Donna, Ellie and Gary. xx
★★★★★ 5/5
GoogleThank you Donna for all of your help with the purchase of our first home. Kept me and my partner up to date through the whole process and helped chase solicitors as needed to get us moved in before Christmas.PositiveResponsiveness, Professionalism
Sarah-Jane · 12 June 2021
Agent replied · 11 June 2024
Hi Sarah-Jayne - thank you so much. I hope you are loving your new home and are all settled. It is very much appreciated. Take Care and if you ever consider moving - you know where we are. Liz, Donna & The Team
★★★★★ 5/5
GoogleAmazing service, Donna is brilliant! Would highly recommend the team. Highly efficient, constant communication throughout the whole process , a very friendly team and we felt time was always made for us if we had any questions.PositiveResponsiveness, Quality, Professionalism
Sarah · 12 June 2021
Agent replied · 11 June 2024
Hi Sarah - thank you we hope you had a lovely Christmas and have settled in to your new home. We are here anytime in the future for help or advice. Kind Regards Liz, Donna & The Team
★★★★★ 5/5
GoogleWe could not have asked for better service. Liz and her team were amazing from start to finish. We sold our flat within its first week on the market in December 2016 - we'd had a try the year before through Your Move and didn't get a single viewing in 4 months. Liz, Vicki and Donna were attentive. They helped us with both our sale and purchase, did a huge amount of chasing for updates. They do really care about their client. We can't thank them or promote them enough!
Kerry · 13 June 2017
★★★★★ 1/5
GoogleAbsolutely disgraceful response towards me.. Was only contacted them on behalf of landlords to set up a visit for valuation..
Not only should they have called me directly but they sent a text instead asking for me to call them.... When I decided to do that in the end they never answer the phone.. Three different numbers.. When they finally did get through I suggested a window of date & times which was immediately rejected without a compromise.. The woman there was very rude very unproffesional.. Quite frankly a service that's as poor as poor is.. I've clicked one star & that's only because I had to to continue this review..NegativeProfessionalism
Grant · 12 June 2022
Agent replied · 11 June 2024
Morning Grant - I have spoken to my Client and taken instructions and provided the information as requested. I am disappointed in this review as contact was made with you on Tuesday with no response hence the chaser sent again yesterday. Our diary is extremely full and appointment time booked out in readiness of your response.
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