Trusted Agent profile
★★★★★
84 reviews across 1 platform
39 Newdegate Street, Nuneaton CV11 4ER
Hawkins's Nuneaton office at 39 Newdegate Street is rated 3.5 out of 5 across 84 reviews on 1 platform, including 84 Google reviews rated 3.5. Checked 9 October 2026.
Every review we hold for the Nuneaton office, from every platform, shown as written. First names only.
5/5
GoogleThank you so much for your hard work when buying our property nothing was to much trouble in showing us the property always available and on time being we had to drive over over an hour very pleasant and polite thanks Steve we would certainly recommend this this company for there professionalism.And a big thank you to Lisa you were amazing in escalating the sale if we could give you all ten stars we would do thanks again .
5/5
GoogleOnce it became clear that my Uncle was not going to leave this care home I appointed SBN, Nuneaton branch, as agents. As executor the staff all helped me manage the sale of the house sensitively and professionally. The advice offered helped my family benefit the most from my late Uncles estate by securing a respectable price for my late uncles house. There flexibility around borrowing there set of property keys, arranging viewings, arranging access to the property for trades people and accommodating our wishes as a family was second to none. This was very much appreciated as I live 2.5 hours away from the property. Thank you for helping us through this sale and difficult period.
Hello Gregg, Thank you so much for sharing your experience and taking the time to leave us five-star review. We're so glad to hear that our Nuneaton branch was able to assist you with such care and professionalism during a challenging time. It’s wonderful to know that we were able to make the process smoother for you, especially with the distance involved. We truly appreciate your trust in us to manage the sale and are happy to hear that the advice and flexibility we offered helped secure the best possible outcome for your family. If you ever need assistance in the future, we are always here to help. Thank you again, and best wishes to you and your family. Kind regards Ana Lemos Director's office
5/5
GoogleWould recommend these estate agents well informed the whole way through the process. Smooth and easy move. Offers to help from there portal regarding services and processes if needed. Meet and greet with landlord very nice people. Looking forward to many happy years at this lovely presented house. Eesha was great agent approachable u understanding and a star. Thanks x
Hello Paul, Thank you for taking the time to leave us a five-star review. I am pleased to hear that our team in Nuneaton made you move smooth and easy and kept you informed every step of the way. We're especially pleased to hear that Eesha made such a positive impression, i will ensure to pass your praise onto Eesha and the team. If there is anything you need from, please do not hesitate to get in touch. Kind regards Ana Lemos Director's Office
5/5
GoogleI would like to recognise and thank Elouisa and Sally for their continued effort during an attempted purchase of a property . They have pushed so hard to try and get a positive result for us as buyers and it really is appreciated.
Hello, Thank you for your kind words! Elousia and Sally's hard work and commitment to … More
1/5
GoogleOffered on a property- all be it a low offer- the offer was not reported to the seller. Would happily increase but when I called to follow up on my initial offer and increase they had NO record of us at all! Or our offer! Then proceeded to tell us that the property had sold (subject to contract) since we called the previous week- therefore we could not increase our offer. I believe agents are legally obliged to report EVERY offer. How can an agent justify “working for the seller” and “try to achieve the best price possible” if they haven’t and will not report offers?!?! Seller could have potentially achieved more but now they’ll never know!
Dear Gemma We are very sorry to hear about your experience. All formal offers are recorded and reported to clients for their consideration within the required timescales. We are legally obliged to put forward all formal offers to the vendors and act on their instructions. We apologise if there was a misunderstanding in this case but our agent says no formal offer was received, only discussions about a potential offer.
5/5
GoogleHas a really good experience renting a house , all went through smoothly and with no hassle , thanks Katie
Dear Dave Thank you so much for your five star review. We appreciate you taking the time to write. With all good wishes, Sheldon Bosley Knight Nuneaton.
1/5
GoogleDont expect a viewing on the property that you want to buy from them. They are doing some sort of magic, every property I enquire about is not available for viewing. I have made a number of enquiries about a lot of properties recently and every time. There was this property listed on 07/01/2022 on friday and now when I called them on 10/01/2022 monday morning the property viewing is not available anymore. There are offers access all the time.NegativeResponsiveness, Quality, Professionalism, Value
Hi. It's a shame you feel it nessecary to leave a review such as this. Sorry you couldnt get in but regrettably we cannot dictate the levels of demand that the market is currently faced with. We and our clients can only conduct so many viewings with safety and practicality in mind. I would advise, that if you see a property listed, to call on the same day. If calling three days later we can almost guarantee there to be alot of viewings and most likely offers on the vast majority of any property that is listed. We do not enjoy turning people down. But as there are now, on average, in excess of 25 buyers for every property and over 50 enquires per property, we and every other agent cannot guarantee or accommodate every enquiry. We take our clients instructions and bare in mind that covid also plays a part. By all means register to our youtube channel where you will be alerted to new property tours, usually 24 hours before they are live to the market. Also register to all property portals so you get upto date notifications of new property hitting the market as and when they hit the sites. I hope that explains briefly as to why you haven't been able to book a viewing. We hope you are successful in your search. Kind regards David Bruckert Partner Hawkins
5/5
GoogleFantastic service. We recently viewed a house through Hawkins Nuneaton. We were shown around by Kelly, who was friendly, helpful, and well informed. We put an offer in on the house, and throughout this process the team was supportive and responsive, always acknowledging and responding to our emails quickly. Unfortunately, we didn’t get the house in the end, but we appreciate the professional and warm service. In particular, thanks to Kelly and Paige, and to David who took the time to write us a long and helpful email even after the process was complete.
Hi Sam, many thanks for your kind words, they are hugely appreciated. its a funny old market at the moment. It would be a pleasure to help you find somewhere. Do keep looking and stay positive! All the best, The Hawkins Team.
5/5
GoogleThe service I received from Hawkins selling my house was brilliant. It was an anxious roller coaster for me due to house chains falling through but Hawkins from the start till the finish were helpful, enthusiastic, calmed me down when things got difficult gave me belief that I would have a happy outcome. All the staff I spoke to, including the ladies in office Nadine, Kelly, Paige were so lovely and made me feel a valued client. Wouid recommend
Hi Lisa, thank you for your kind words. We are all so happy for you to have finally got over the line. We all wish you the best for the future. It was a pleasure working with you.
5/5
GoogleThe agent was polite on the phone. He was punctual and friendly during a viewing without giving the hard sell. They put me in touch with a solicitor and adviser which made the process as smooth as possible. Collection of the keys was easy.
Hi, thank you very much for your review. That's great to hear. We hope you're very happy in your new home.
1/5
GoogleI had an extremely disappointing and upsetting experience with my property manager, Emma Gilchrist, on April 8th around 11:20 AM. I have never encountered such rudeness and lack of professionalism from someone in a customer-facing role. Emma showed no willingness to listen to my concerns or approach the situation with any intent to resolve the issue. Instead of offering support, she was dismissive, impatient, and abruptly ended the conversation by hanging up the phone, without any closure or resolution. This level of disregard is unacceptable and deeply concerning. It reflects poorly not only on her as an individual but on the agency as a whole. If this is the standard of service they allow, I cannot in good conscience recommend this agency to anyone. I believe I am owed a direct apology for the way I was spoken to, for the unprofessionalism displayed, and for the disrespect shown by ending the call so rudely. Everyone deserves to be treated with basic decency, especially when reaching out for help or clarification on important matters.
Hello Kathyaini, Thank you for taking the time to share feedback.As you are aware, we are dealing with your complaint in branch following your email to us earlier this week. If you would like to speak with us further, please don’t hesitate to call the office or pop in at a time that suits you. We are more than happy to discuss this in more detail and work towards a resolution. Kind regards Ana Lemos Director's Office
1/5
GoogleHawkins are one of the worst Estate Agent i have encountered. We lived in rented property for few years and the shower was not working. I had my hip replacement and could not get into bath. It was not fixed. I was served notice and threat for legal action. Had to do house move on my crutches. Subsequently was trying to put an obstruction to new let as well. Never recommend. I could have given them 0/-ve star if an option.
Dear Dr Agarwal, thank you for taking the time to post on our business page. We always seek feedback of any kind to further help our service level and clients. We are confused though, as this tenancy ended over 3 years ago and the landlord sold the property? We also cannot recall hearing from you since your vacation? You are more than welcome to call us on 02476374949, maybe we can shed some light on the matter with the facts to hand. Look forward to hearing from you.
5/5
GoogleI've been privately renting for only 2 months from these agents, but Ive found them quick of the mark, they looked after me very well and got in to my new home.
Dear Charmaine, thank you so much for your great feedback - it's very good to hear!
5/5
GoogleI don’t normally leave reviews but just wanted to say a big thank you for all your help in our house move, in a chain that turned into the most stressful time of my life, your service was second to none! I don’t think we’d have got our purchase through without you! Can’t thank you enough for all of your support!
Hello, Thank you so much for taking the time to leave such a thoughtful review! We completely understand how stressful a house move can be, especially when dealing with a stressful chain, and we're so glad we could support you through it. It's wonderful to hear that our service made a difference in helping you secure your purchase. If you ever need anything in the future, please don't hesitate to reach out. Wishing you all the best in your new home, and thank you again for your appreciation! Kind Regards Ana Lemos Director's Office
1/5
GoogleI found these to very unhelpful and uncaring. Repairs were never done no matter how many times we rang. The place was full of damp and no one said anything about it it when they came and did their annual checks. We will never have any dealings with these again.
Hi Paul, I am unable to match your name with any of our Tenancies. Please email me directly with specific details and I will be able to look into this further for you. My email is carnold@hawkins-online.co.uk. What I can confirm is that any issues that are reported to us are always relayed to Landlords and actioned accordingly. After carrying out inspections, detailed reports including photographs are sent to the Landlord.
1/5
GoogleAm answering you after 3years. You don’t know me (you are right) but I know you. We had a bad experience back in the days for renting a property with you. We came from London to Coventry and we did a lot of paper work with you guys, but …
Dear Fatu, Thank you for taking the time to leave us a review. I sincerely apologize for … More
1/5
GoogleWanted to book a viewing of a property. Lied about calling me this morning to say it was sold. Very rude customer service and don’t trust as they don’t tell the truth - proof below they did not call back since I requested a viewing on Saturday.
Hello Adam, Thank you for your feedback, and we’re truly sorry to hear about your experience. We take all customer concerns seriously and are disappointed to hear that you felt misled. We aim to keep all prospective buyers informed in a timely and transparent manner, and we regret that you feel we fell short in this instance. After reviewing our records, i can not locate your account to look into this further, please feel free to contact us directly at directorsoffice@sheldonbosleyknight.co.uk so we can discuss this. We value your trust and would appreciate the opportunity to improve your experience with us. Kind regards Ana Lemos Director's Office
1/5
GoogleLazy and extremely rude. Honestly do not bother go elsewhere.
Hi, we're very shocked and disappointed to receive this feedback. Can you please get in touch with us at nuneaton@sheldonbosleyknight.co.uk so we can understand what this relates to and therefore look into it further to be able respond appropriately.
5/5
GoogleAbsolutely brilliant service from Hawkins. Paige went above and beyond to fit us in for house viewings and made the application process so easy and simple. Everyone at Hawkins has been consistently professional and friendly every step of the way. I would 100% recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hi Bethan, thank you for your kind words and glad we have been able to help you. All the best!
1/5
GoogleWouldn’t recommend using SBK as a buyer especially first time buyer. Completely took the excitement away from purchasing our first home. They aren’t there for you unless your the one paying them, we waited 10 months for our property we were …
Hello, Thank you for sharing your feedback. We’re genuinely sorry to hear that your … More
1/5
GoogleAs a former domestic abuse survivor, finding an agent to advocate for you and be professional in their manor towards you is high on our criteria when looking for an agent to represent us as not only a tennent, but ultimately whilst we save to buy our first house. Sadly due to the unprofessional email sent between your staff that they unknowingly tagged me in (The one where Paige laughs and states to Gav shes missed reading these intros...) You have just lost yourself a client, as a persons housing situation is not to be taken the mick out of. You have no idea what their personal circumstances are and should act professionally in all occasions. I hope your landlord realises he's just lost a decent hard working family because of your unprofessional mistake. If you care for me to forward to you what I recieved from your staff today I would be happy to do so. I suggest some customer training.
Hi Sara I am the Lettings Manager for Hawkins. Gavin has passed me the email exchange from earlier. I apologise that the contents upset you. I can assure you that there was no malice intended in any way. To add some context to the note. Paige was previously working in Lettings and now works exclusively for the Estate Agents. Her message was referring to no longer dealing with Letting enquires in general and not specific to your circumstances and I am sure there was no intention to mock anyone’s housing situation. She was jokingly with a colleague stating that she had missed passing the intro’s on as she no longer deals with them. I do appreciate how it came across and I am sorry for that. I will be discussing with staff to consider how internal notes could be perceived if sent as part of an email trail. I hope this message helps to put your mind at rest and if you still want to view the property you are more than welcome. Kind Regards Craig
5/5
GoogleExtremely happy with the service.Kelly has made this move a breeze and been so helpful for any questions me or my partner had she's a very professional and happy person which made selling our property a pleasure so thanks Kelly for all your …
1/5
GoogleIf I could go less then 1 I would. Customer service is APPALLING, along with general property maintenance and management for rentals! They allowed for an 83 year old man to live in a property (rented) and refused to do any maintenance work, to the point there was mould, damp, faulty electrics (which is another kettle of fish!), part of a door frame fell onto his head as it was so old it eroded away, and we had asked if we could have a shower fitted to help him out while we worked to find a home for him. Told it wasn't essential and nothing was done. He then passed away, living like that. And then had someone in to refurb it and put the shower in - I know that's landlords discretion but he was there 30 odd years - it was going to be needed at some point! The guy who was in doing the refurb was shocked at the state they allowed it to get to and how bad the wiring which was done by their own "handyman" (pretty sure they don't have training!) I have had countless issues with my own property, but no one at Hawkins gives a flying toss about tenants. I had people in your lettings team speak to me like dirt, I've had messages ignored until I mentioned legalities, I've had work not completed for 6 years (leaking windows, water in through the roof, no hand rail on very steep stairs while heavily pregnant, boiler constantly packing up and it being bodged to work a few more months, radiators not being repaired) I spent 6 months when the bathroom flooded fighting them on who caused the leak and damages, as they didn't want to take blame in the slightest for faulty pipe work - even Roy Hawkins come to see and agreed it was pipe work eventually! I've had property managers tell me to "just get on with it" when I had to put my heating on full heat to get hot water, in the middle of summer - yearly. And then they have the nerve to hound for "rent owed", avoided sending me proof numerous times and then chased within a day of sending over invoices finally - they're only interested in grabbing your money as a tenant! Do not rent from them, unless you want just constant headaches and stress. Oh, and they can't keep appointments for inspections in line at all and will expect you to use your annual leave if you have a job and work in the week as they "don't do weekends" and then berate you for not getting it quick enough.
Hi Zoe I'm sorry to read your review. As Agents we always uphold our duty of care to Tenants, reporting any issues to our Landlords and advising them when works are required. All of our properties are compliant and our contractors are correctly qualified to conduct works and information passed between Landlord, Agent and contractors are done so in good time. As part of our contract with the Landlord we handle collection of rent which includes chasing Tenants when they fall into arrears. If you are struggling to make payments then communication is key. Please contact us directly so we can discuss options and consult with your Landlord. Another part of our duties include attending properties to inspect the condition, making sure that the property is being looked after and that the Tenant is not in breach of their Tenancy Agreement by keeping pets that have not been agreed. We try our best to accommodate Tenants and work out suitable times and dates for the inspection's to take place. I dont think it would be appropriate to comment about a Tenancy that wasn't yours. I can assure you that inspection reports are always supplied to our Landlords and they are fully aware of the property condition. As you state the Landlord has paid for a full refurbishment of the property which indicates that he was not against making improvements. I hope you find this information useful. Kind Regards Hawkin's Letting Agents
1/5
GoogleAs a former domestic abuse survivor, finding an agent to advocate for you and be professional in their manor towards you is high on our criteria when looking for an agent to represent us as not only a tennent, but ultimately whilst we save to buy our first house. Sadly due to the unprofessional email sent between your staff that they unknowingly tagged me in (The one where Paige laughs and states to Gav shes missed reading these intros...) You have just lost yourself a client, as a persons housing situation is not to be taken the mick out of. You have no idea what their personal circumstances are and should act professionally in all occasions. I hope your landlord realises he's just lost a decent hard working family because of your unprofessional mistake. If you care for me to forward to you what I recieved from your staff today I would be happy to do so. I suggest some customer training.
Hi Sara I am the Lettings Manager for Hawkins. Gavin has passed me the email exchange from earlier. I apologise that the contents upset you. I can assure you that there was no malice intended in any way. To add some context to the note. Paige was previously working in Lettings and now works exclusively for the Estate Agents. Her message was referring to no longer dealing with Letting enquires in general and not specific to your circumstances and I am sure there was no intention to mock anyone’s housing situation. She was jokingly with a colleague stating that she had missed passing the intro’s on as she no longer deals with them. I do appreciate how it came across and I am sorry for that. I will be discussing with staff to consider how internal notes could be perceived if sent as part of an email trail. I hope this message helps to put your mind at rest and if you still want to view the property you are more than welcome. Kind Regards Craig
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Hawkins's Nuneaton office has 84 reviews across 1 platform: 84 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Hawkins Nuneaton is rated 3.5 out of 5 across all 84 reviews, and 3.5 out of 5 on Google from 84 reviews, checked 9 October 2026.
Hawkins Nuneaton, 39 Newdegate Street, Nuneaton CV11 4ER.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.