Reeds Rains Bedworth reviews in Nuneaton and Bedworth

★★★★★ 1/5

Trustpilot

Macclesfield Office - Impressively bad service for a renter...

Macclesfield office and maintenance should hang their heads in shame!After 3 days in a rented property the plaster fell off the wall of my twin 2 year olds bedroom - the next day we had Reeds Rains contractors round who declared it was damp from a hole in the roof. I offered to pay for the fix on the day to protect my children but was not allowed as it had to go through our landlord and Reeds Rains.For 4 months we chased Reeds Rains, their maintenance team (based in Southampton with no access to a phone for 3 months despite never being available as they were 'on another call' when we contacted the maintenance team). Children were sick regularly, we taped the wall up, took our sick children into the office to prompt action...lots of sympathy and promises from various people but zero action or communication to explain why nothing was happening. We escalated our complaint after researching (as nobody in the process shared our possible next steps), 3 months later our landlord told Reeds Rains maintenance company he would not be fixing our roof or wall and he was angry at us as previous tenants hadn't complained. The maintenance company disappointingly told us this was the end of the process and there was nothing they could do - despite him obviously breaking his contractual obligation to four rot free walls and a roof.After almost 4 months of a young family living in a damp house and paying full rent whilst chasing people on a daily /weekly / monthly basis it got fixed for less than 3/4 of our monthly rent.Ongoing issues after 5 months include:*Bath not attached to the floor and fell on my mother in law 5 months ago - not fixed*Washing machine broke - not fixed*Dishwasher broke - not fixed*Fireplaces not attached to floor or walls - not fixedStill paying £1200 a month for this bargain and service - as a renter I suggest you avoid this company as they have not supported us, shared any information, expressed an interest in our welfare beyond taking our money and passing on our landlords cut.

Vincent · 3 January 2021

★★★★★ 5/5

Trustpilot

Very professional

Very professional, friendly and knowledgeable. Keep clients up to date with progress.

Customer · 21 September 2026

★★★★★ 5/5

Trustpilot

I have been very happy with Reeds Rains…

I have been very happy with Reeds Rains up to now. They are helpful and polite.

Mrs · 26 August 2026

★★★★★ 1/5

Trustpilot

Avoid.

Regarding the Salford Quays branch.They refused to comply with a request for our landlords address in line with Section 1 of the Landlord & Tenant Act 1985. Explicitly stated that the request was in line with this act and still declined.Requested a "relisting" fee, we came to an agreement to move out of the property early due to antisocial and criminal behaviour from a behaviour. When asked for an invoice and an itemised cost of the fee, this was also refused. £350 + VAT was requested to "relist" the property.Money was taken from our deposit to pay for a skip so a new drive could be laid. We were informed that "Rubbish had been left in the bins and a skip was needed to remove it" (unsure why the bins couldnt be put out for the bin man). We have since been back to the property and have seen a whole new drive has been laid. We are now being threatened with small claims court for the relisting fee. We are still in arbitration regarding the outstand part of our deposit that was not returned.Complaints have been made to Salford City regarding there practices and inability to follow tenancy law.Avoid.

Rob · 3 December 2020

★★★★★ 5/5

Trustpilot

The only estate agent with a personal touch!

Out of several estate agents contacted Reeds Rains were the only agent to contact me personally and at a time that suited me as I am not a UK resident.

Valerie · 18 May 2026

★★★★★ 5/5

Trustpilot

Great estate agents

Great estate agents. Customer Service was fab. Leah and Tom were both very helpful and kept me up to date and chased solicitors etc. On the day of completion there was an issue with the funds being released and it was late in the day when we got the keys but Tom arranged for them to be dropped off as soon as funds had cleared. I wouldn't hesitate to use them if I move again.

Rene · 12 July 2024

★★★★★ 5/5

Trustpilot

Property selling

Property selling - Pro-active attitude, weekly updates, ready to assist with tasks over and above just marketing and finding a buyer. You get more than expected from these Estate Agents

Lorraine · 15 May 2026

★★★★★ 5/5

Trustpilot

Fantastic service

Extremely helpful and knowledgeable staff. I took their advice on a couple of issues and, as a result, sold my property quickly. Nothing is ever too much trouble. Great service.

Paul · 15 May 2026

★★★★★ 1/5

Trustpilot

Deposit not returned

Moved out of a property over 2 weeks ago, no deposit returned even though full return was authorised by the landlord. No communication from the office, no one replies to emails honestly shocking from all departments. We have even been chased for rent that is not due. Our deposit seems to have disappeared into thin air and no one will get in contact with us from Reeds Rains Didsbury, we are horrified at the whole process with them. We received an email to say our deposit was no longer being protected over a week ago, but it has not been returned to us since it was sent, so where is it? DO NOT USE THIS LETTING AGENTS

Holly · 15 December 2025

★★★★★ 5/5

Trustpilot

Honest, reliable and willing to go the extra mile

The team at reeds rain Rhyl were honest and upfront from the outset, always friendly and approachable. Tom and Leah were always on hand to answer our questions and they were always willing to go the extra mile to help. They made the process of buying a house in a completely new area much easier, which is far more than I can say for our own, over priced solicitors! Well done Reeds Rains Rhyl!

Charlie · 12 July 2024

★★★★★ 5/5

Trustpilot

Responded quickly to request for…

Responded quickly to request for information on property and good communication during placing offer.

MK · 27 August 2026

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service , great staff, pleasure to do business with , highly recommend.

Albert · 25 August 2026

★★★★★ 5/5

Trustpilot

Very responsive

Very responsive, clear and well organised appointments for viewings.

Ms · 21 September 2026

★★★★★ 5/5

Trustpilot

Thank you all for all your hard work…

Thank you all for all your hard work you are an amazing team

Sharon · 26 August 2026

★★★★★ 5/5

Trustpilot

Fantastic communication

Excellent from start to finish and great to work with.

Katy · 14 September 2026

★★★★★ 5/5

Google

This estate agents have been superb Sarah has been such an amazing person and she’s helped massively along the way thank you so much. I can’t wait to start our journey in our new house thanks to you !!!!! :)

Shannen · 8 September 2025

★★★★★ 5/5

Trustpilot

Very professional

Very professional, I have dealt with Alison Goodison from the Chapeltown branch and Josh Walker from the Hillsborough branch, they have listened to what I need and advised me accordingly, and have let my property within days! I am very impressed, they also followed up with other services they offer, and rang back to ensure I was satisfied and have kept me informed every step of the way, great service, I have read some of the negative reviews on trust pilot but have not experienced this myself, I wouldn't hesitate in recommending them to others

Miss · 7 November 2019

★★★★★ 5/5

Trustpilot

My property at Leyland is being managed…

My property at Leyland is being managed by Reeds rains, Chorley branch. Being a new landlord and also converting my property into an HMO has been extremely stressful. But thanks to all the staff at the Chorley branch for helping me out with every step; particularly the Lettings manager Nick Reid. He has so much confidence in his voice that it was very reassuring when I spoke to him; thereby making the whole process less stressful for me. Even after being transferred to another branch he continued to look after my property until it was all ready to be let out.I cannot thank you enough and I will highly recommend Reeds Reins. Fantastic staff!!

Taryn · 9 October 2019

★★★★★ 5/5

Trustpilot

Reeds Rains Woodseats - Angela is a star!

Just bought our first home where Reeds Rains were the agents. We had quite tricky sellers and the whole process ended up taking far longer than it should have, but Angela was an absolute superhero in pushing things forward for us, chasing the sellers and both sets of solicitors to keep the pressure on for us. Considering we were paying her a penny as she was working for the seller not us, she really went above and beyond to sort out our issues without ever making us feel like a burden.We'll definitely be asking for Angela when we come to sell our house in the future!

Rosie · 25 September 2019

★★★★★ 5/5

Trustpilot

Great service from the Clevedon Branch

Everything was explained in good detail about the service we'd get, fees, marketing and more before we signed a contract.

Fran · 5 March 2026

★★★★★ 1/5

Trustpilot

Charlotte Wright from Reeds Rains is bad

Charlotte Wright from Reeds Rains in Salford Quays in Greater Manchester is completely bad. She promised several time to take a video for one of my friends, but never does it. This delays a lot for my friend's making decision. When asking her why she promise to take video but always never does, what she says is only sorry. I strongly dont recommend this agent.Reply from Reeds Rains25 minutes agoHi Wong - I am sorry you’ve felt the need to leave a review, we pride ourselves on excellent customer service so this is of course disappointing. I’ve spoken to Charlotte about this matter and she’s advised that you called last week and asked if we could take a video of the property. She told you that she would take a video when she was next there, which was Monday. On Monday one of her viewers made an immediate offer and the landlord subsequently accepted this offer. I would again offer my apologies for how this concluded but would suggest it was beyond our control to an extent. If you would like to see any of the other properties we have we would be more than happy to help.Kind regards,Greg Davies - Senior Branch Manager.I have seen the reply. I am not sure how many people would believe this lie. This not happen once. So please investigate more clearly. Anyway, I would not take this agent any more.

Wong · 4 September 2019

★★★★★ 5/5

Trustpilot

Keep up the good work

They know their job and are reasonably priced

Ray · 21 September 2026

★★★★★ 5/5

Trustpilot

Thanks for excellent service and…

Thanks for excellent service and support that i have received though out the process of buying the property that i really like. Thanks for professionalism and making this experience nice and smooth.The whole team were very friendly approachable easy to talk to and helpful.Special thanks to Gemma, Bin and Daniel you guys are amazing. You made my experience of buying the property easy nice and smooth. Your work is Really appreciated by me and my family. Thank you once again.Regards K.D.Tamin

Khaga · 18 August 2019

★★★★★ 1/5

Trustpilot

Landlords AVOID!!

Landlords AVOID!!! Reeds Raines were the managing agents for me for two years in Sheffield (Eccleshall Rd Branch which then moved to Woodseats. At the end of a tenancy, not only was the house (which had been entirely redecorated at the start of the tenancy) damaged and dilapidated, the tenant didn’t return the keys and the Agency didn’t contact me to tell me. I turned up with a van and the house was locked. There had been no oversight from them during the tenancy in spite of the requirement in writing that I wanted photos of condition on an annual basis.Needless to say, the garden was overgrown and much of the internal decoration needed remediation including reskimming an entire wall due to plaster damage. I had to pay to get gardeners to correct The neglect to the garden and the tenant disputed there was any damage/neglect/dilapidation.I eventually received the keys a month later after a month of calls to Reeds Raines from me...sometimes three calls a day trying to get their different branches to work together to retrieve the keys. They were incompetent..and in spite of my request, the agency failed to serve notice after the tenants failed to return the keys on the tenancy end date. There was more than £1800 costs to remediate, and Reeds Rains held the deposit for 5 months before submitting it to the DPS for arbitration and only released the amount the tenant agreed to £500, immediately before submitting it (they held onto the entire deposit for 5 months with no reason). 7 months later I have asked them about the status of the dispute resolution. They inform me they sent £40 to my account a couple of months ago and have not provided any outcome description to me in writing.They even asked it I wanted them to remarket the house 2 months later after I had corrected all the damage!,,,,Avoid these incompetent frauds. They are just taking your money and doing everything they can to hold onto it (not submitting the deposit for dispute resolution) without even training their staff in the legal process around letting.They are the absolute worst letting agents I have ever encountered. They lied to my face so many times!!!!

Frances · 1 August 2019